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Best Feedback Analytics Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Feedback Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Feedback Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Feedback Analytics category.

In addition to qualifying for inclusion in the Feedback Analytics Software category, to qualify for inclusion in the Small Business Feedback Analytics Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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17 Listings in Small Business Feedback Analytics Available

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    G2 Score
Birdeye
(3,338)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

    Users
    • Owner
    • Marketing Manager
    Industries
    • Real Estate
    • Hospital & Health Care
    Market Segment
    • 53% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
    • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
    • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    810
    Ease of Use
    797
    Review Management
    687
    Customer Support
    572
    Features
    427
    Cons
    Missing Features
    148
    Review Management
    135
    Reporting Issues
    109
    Learning Curve
    108
    Improvement Needed
    105
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.7
    Thematic Analysis
    Average: 8.7
    9.1
    Custom Reports and Dashboards
    Average: 8.7
    9.0
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,474 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is an AI-powered platform for reputation, marketing, and customer experience, built for multi-location businesses. It helps teams improve local search visibility, generate and respond to r

Users
  • Owner
  • Marketing Manager
Industries
  • Real Estate
  • Hospital & Health Care
Market Segment
  • 53% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a user-friendly platform designed to manage customer reviews, send surveys, and engage with customers, aiming to improve online reputation and customer experience management.
  • Users frequently mention the ease of use, the ability to streamline customer communications, the helpfulness of the support team, and the efficiency of the AI features in managing reviews and customer interactions.
  • Users mentioned occasional technical issues such as downtime, slow performance, and API connection glitches, as well as a learning curve for new users and a desire for more advanced features like sending out 'texting blasts' for marketing purposes.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
810
Ease of Use
797
Review Management
687
Customer Support
572
Features
427
Cons
Missing Features
148
Review Management
135
Reporting Issues
109
Learning Curve
108
Improvement Needed
105
Birdeye features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.7
Thematic Analysis
Average: 8.7
9.1
Custom Reports and Dashboards
Average: 8.7
9.0
Customer Service Channels
Average: 8.8
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,266 Twitter followers
LinkedIn® Page
www.linkedin.com
1,474 employees on LinkedIn®
SurveyMonkey
(23,039)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every us

    Users
    • Teacher
    • Owner
    Industries
    • Education Management
    • Hospital & Health Care
    Market Segment
    • 36% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveyMonkey Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    224
    Ease of Creation
    84
    Intuitive
    55
    Customization
    54
    Customizability
    48
    Cons
    Survey Issues
    64
    Expensive
    46
    Limitations
    33
    Limited Options
    24
    Missing Features
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveyMonkey features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.5
    7.9
    Thematic Analysis
    Average: 8.7
    8.0
    Custom Reports and Dashboards
    Average: 8.7
    7.5
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveyMonkey
    Company Website
    Year Founded
    1999
    HQ Location
    San Mateo, CA
    Twitter
    @SurveyMonkey
    43,371 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every us

Users
  • Teacher
  • Owner
Industries
  • Education Management
  • Hospital & Health Care
Market Segment
  • 36% Small-Business
  • 34% Mid-Market
SurveyMonkey Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
224
Ease of Creation
84
Intuitive
55
Customization
54
Customizability
48
Cons
Survey Issues
64
Expensive
46
Limitations
33
Limited Options
24
Missing Features
24
SurveyMonkey features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.5
7.9
Thematic Analysis
Average: 8.7
8.0
Custom Reports and Dashboards
Average: 8.7
7.5
Customer Service Channels
Average: 8.8
Seller Details
Seller
SurveyMonkey
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,371 Twitter followers
LinkedIn® Page
www.linkedin.com
1,448 employees on LinkedIn®
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SurveySparrow
(2,015)4.4 out of 5
6th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 69% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveySparrow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    93
    Features
    46
    Intuitive
    46
    Helpful
    41
    User Experience
    38
    Cons
    Expensive
    31
    Limitations
    26
    Missing Features
    23
    Limited Customization
    17
    Limited Features
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    8.1
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.7
    8.4
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveySparrow Inc.
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    424 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 69% Small-Business
  • 24% Mid-Market
SurveySparrow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
93
Features
46
Intuitive
46
Helpful
41
User Experience
38
Cons
Expensive
31
Limitations
26
Missing Features
23
Limited Customization
17
Limited Features
16
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
8.1
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.7
8.4
Customer Service Channels
Average: 8.8
Seller Details
Seller
SurveySparrow Inc.
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
908 Twitter followers
LinkedIn® Page
www.linkedin.com
424 employees on LinkedIn®
Read SurveySparrow Reviews
Dialpad Connect
(3,900)4.4 out of 5
Optimized for quick response
7th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$25 Per user, per mont...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 58% Small-Business
    • 33% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a VoIP solution that offers features such as call transcription, seamless integration across devices, and AI-enhanced analytics.
    • Users like the high-quality audio and video, the ability to use the service on various devices, the AI-generated call summaries, and the seamless integration with other applications.
    • Reviewers noted issues with the software's usability, occasional glitches, limited customer service, and difficulties with certain features such as large group calls and the dial out feature.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dialpad Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    84
    Helpful
    42
    Features
    37
    Reliability
    35
    Call Management
    34
    Cons
    Call Issues
    25
    Recording Issues
    20
    Connection Issues
    14
    Expensive
    13
    Poor Customer Support
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dialpad Connect features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.7
    Custom Reports and Dashboards
    Average: 8.7
    8.6
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,522 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. With Dialpad Connect,

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 58% Small-Business
  • 33% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a VoIP solution that offers features such as call transcription, seamless integration across devices, and AI-enhanced analytics.
  • Users like the high-quality audio and video, the ability to use the service on various devices, the AI-generated call summaries, and the seamless integration with other applications.
  • Reviewers noted issues with the software's usability, occasional glitches, limited customer service, and difficulties with certain features such as large group calls and the dial out feature.
Dialpad Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
84
Helpful
42
Features
37
Reliability
35
Call Management
34
Cons
Call Issues
25
Recording Issues
20
Connection Issues
14
Expensive
13
Poor Customer Support
13
Dialpad Connect features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.7
Custom Reports and Dashboards
Average: 8.7
8.6
Customer Service Channels
Average: 8.8
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,522 employees on LinkedIn®
Edge
(111)4.8 out of 5
3rd Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage En

    Users
    • Owner
    • General Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 64% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Edge Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    56
    Customer Support
    52
    Navigation Ease
    23
    Ease of Use
    22
    Reviews
    19
    Cons
    Poor Customer Support
    5
    Difficult Setup
    4
    Learning Curve
    4
    Missing Features
    4
    Review Manipulation
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Edge features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.5
    9.2
    Thematic Analysis
    Average: 8.7
    9.3
    Custom Reports and Dashboards
    Average: 8.7
    9.2
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Edge
    Year Founded
    2019
    HQ Location
    Elk Grove, US
    LinkedIn® Page
    www.linkedin.com
    87 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage En

Users
  • Owner
  • General Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 64% Small-Business
  • 31% Mid-Market
Edge Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
56
Customer Support
52
Navigation Ease
23
Ease of Use
22
Reviews
19
Cons
Poor Customer Support
5
Difficult Setup
4
Learning Curve
4
Missing Features
4
Review Manipulation
3
Edge features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.5
9.2
Thematic Analysis
Average: 8.7
9.3
Custom Reports and Dashboards
Average: 8.7
9.2
Customer Service Channels
Average: 8.8
Seller Details
Seller
Edge
Year Founded
2019
HQ Location
Elk Grove, US
LinkedIn® Page
www.linkedin.com
87 employees on LinkedIn®
Read Edge Reviews
Medallia Customer Experience
(164)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Feedback Analytics software
View top Consulting Services for Medallia Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    14
    Ease of Use
    13
    Feedback Management
    13
    Improvement
    11
    Insights Generation
    10
    Cons
    Difficult Reporting
    6
    Limitations
    6
    Expensive
    5
    Implementation Issues
    5
    Improvement Needed
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.5
    Custom Reports and Dashboards
    Average: 8.7
    8.0
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Financial Services
Market Segment
  • 65% Enterprise
  • 24% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
14
Ease of Use
13
Feedback Management
13
Improvement
11
Insights Generation
10
Cons
Difficult Reporting
6
Limitations
6
Expensive
5
Implementation Issues
5
Improvement Needed
5
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.5
Custom Reports and Dashboards
Average: 8.7
8.0
Customer Service Channels
Average: 8.8
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,509 Twitter followers
LinkedIn® Page
www.linkedin.com
2,109 employees on LinkedIn®
Medallia Agent Connect
(274)4.6 out of 5
10th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

    Users
    • Customer Advocate
    • Customer Champion
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 54% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Agent Connect Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Feedback Management
    3
    Helpful
    3
    Customizability
    2
    Customization
    2
    Cons
    Missing Features
    2
    Connection Issues
    1
    Delay Issues
    1
    Expensive
    1
    Expensive Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Agent Connect features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.7
    9.2
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,509 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,109 employees on LinkedIn®
    Phone
    650-321-3000
Product Description
How are these determined?Information
This description is provided by the seller.

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a

Users
  • Customer Advocate
  • Customer Champion
Industries
  • Retail
  • Consumer Services
Market Segment
  • 54% Mid-Market
  • 39% Small-Business
Medallia Agent Connect Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Feedback Management
3
Helpful
3
Customizability
2
Customization
2
Cons
Missing Features
2
Connection Issues
1
Delay Issues
1
Expensive
1
Expensive Features
1
Medallia Agent Connect features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.7
9.2
Customer Service Channels
Average: 8.8
Seller Details
Seller
Medallia
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,509 Twitter followers
LinkedIn® Page
www.linkedin.com
2,109 employees on LinkedIn®
Phone
650-321-3000
Read Medallia Agent Connect Reviews
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
35th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    5
    Helpful
    4
    Data Management
    3
    Ease of Use
    3
    Cons
    Filtering Issues
    3
    Difficult Reporting
    2
    Expensive
    2
    Limitations
    2
    Limited Customization
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.5
    7.2
    Thematic Analysis
    Average: 8.7
    8.3
    Custom Reports and Dashboards
    Average: 8.7
    9.2
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    741 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
5
Helpful
4
Data Management
3
Ease of Use
3
Cons
Filtering Issues
3
Difficult Reporting
2
Expensive
2
Limitations
2
Limited Customization
2
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.5
7.2
Thematic Analysis
Average: 8.7
8.3
Custom Reports and Dashboards
Average: 8.7
9.2
Customer Service Channels
Average: 8.8
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,899 Twitter followers
LinkedIn® Page
www.linkedin.com
741 employees on LinkedIn®
Phone
905-542-9001
Read InMoment Experience Improvement (XI) Platform Reviews
Hotjar
(311)4.3 out of 5
13th Easiest To Use in Feedback Analytics software
View top Consulting Services for Hotjar
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

    Users
    • Product Manager
    • Marketing Director
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 52% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hotjar Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Easy Setup
    6
    Features
    6
    Heatmaps
    6
    Recording Features
    5
    Cons
    Survey Issues
    3
    Complex Setup
    2
    Difficult Setup
    2
    Geographical Limitations
    2
    Insufficient Information
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hotjar features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.8
    Thematic Analysis
    Average: 8.7
    8.7
    Custom Reports and Dashboards
    Average: 8.7
    7.8
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Contentsquare
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,903 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hotjar, part of the Contentsquare group, provides Product Experience Insights that show how users behave and what they feel strongly about, so product teams can deliver real value to them.

Users
  • Product Manager
  • Marketing Director
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 52% Small-Business
  • 36% Mid-Market
Hotjar Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Easy Setup
6
Features
6
Heatmaps
6
Recording Features
5
Cons
Survey Issues
3
Complex Setup
2
Difficult Setup
2
Geographical Limitations
2
Insufficient Information
2
Hotjar features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.5
8.8
Thematic Analysis
Average: 8.7
8.7
Custom Reports and Dashboards
Average: 8.7
7.8
Customer Service Channels
Average: 8.8
Seller Details
Seller
Contentsquare
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,635 Twitter followers
LinkedIn® Page
www.linkedin.com
1,903 employees on LinkedIn®
Read Hotjar Reviews
Resonate CX
(193)4.7 out of 5
4th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Centre Manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 34% Enterprise
    • 34% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate CX is a tool that allows businesses to collect and analyze customer feedback, identify areas of improvement, and make data-driven decisions.
    • Users like the user-friendly interface, real-time data access, and the supportive customer service team, which enables them to make informed decisions and improve customer satisfaction.
    • Users mentioned issues with the GUI, the complexity of the NPS system, the inability to customize certain features without support, and the time-consuming nature of some processes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    51
    Ease of Use
    50
    Feedback Management
    37
    Customer Support
    32
    Improvement
    23
    Cons
    Survey Issues
    10
    Inadequate Feedback
    8
    Scoring System Issues
    8
    Reporting Issues
    7
    Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Resonate CX features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.5
    8.9
    Thematic Analysis
    Average: 8.7
    9.1
    Custom Reports and Dashboards
    Average: 8.7
    8.9
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Resonate Solutions
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    216 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    58 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Centre Manager
Industries
  • Retail
  • Education Management
Market Segment
  • 34% Enterprise
  • 34% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate CX is a tool that allows businesses to collect and analyze customer feedback, identify areas of improvement, and make data-driven decisions.
  • Users like the user-friendly interface, real-time data access, and the supportive customer service team, which enables them to make informed decisions and improve customer satisfaction.
  • Users mentioned issues with the GUI, the complexity of the NPS system, the inability to customize certain features without support, and the time-consuming nature of some processes.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
51
Ease of Use
50
Feedback Management
37
Customer Support
32
Improvement
23
Cons
Survey Issues
10
Inadequate Feedback
8
Scoring System Issues
8
Reporting Issues
7
Learning Curve
6
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.5
8.9
Thematic Analysis
Average: 8.7
9.1
Custom Reports and Dashboards
Average: 8.7
8.9
Customer Service Channels
Average: 8.8
Seller Details
Seller
Resonate Solutions
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
216 Twitter followers
LinkedIn® Page
www.linkedin.com
58 employees on LinkedIn®
Get a quote
Qualtrics Customer Experience
(736)4.3 out of 5
Optimized for quick response
34th Easiest To Use in Feedback Analytics software
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Community Manager
    • Business Data Analyst
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Helpful
    10
    Analytics
    8
    Customer Support
    7
    Dashboard Usability
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    4
    Expensive
    3
    Inaccurate Data Analysis
    3
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.3
    Thematic Analysis
    Average: 8.7
    8.4
    Custom Reports and Dashboards
    Average: 8.7
    8.7
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,447 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,674 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Community Manager
  • Business Data Analyst
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Helpful
10
Analytics
8
Customer Support
7
Dashboard Usability
6
Cons
Improvement Needed
6
Limited Customization
4
Expensive
3
Inaccurate Data Analysis
3
Integration Issues
3
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.5
8.3
Thematic Analysis
Average: 8.7
8.4
Custom Reports and Dashboards
Average: 8.7
8.7
Customer Service Channels
Average: 8.8
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,447 Twitter followers
LinkedIn® Page
www.linkedin.com
5,674 employees on LinkedIn®
Get a quote
AnyRoad
(66)4.7 out of 5
11th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

    Users
    No information available
    Industries
    • Food & Beverages
    • Leisure, Travel & Tourism
    Market Segment
    • 47% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AnyRoad Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    7
    Event Management
    6
    Experience
    5
    Features
    5
    Positive Experiences
    5
    Cons
    Integration Issues
    4
    Difficult Setup
    3
    Learning Curve
    3
    Setup Difficulties
    3
    Steep Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AnyRoad features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    8.9
    Custom Reports and Dashboards
    Average: 8.7
    9.4
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    AnyRoad
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @anyroad
    1,386 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    351 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AnyRoad is the leading events & experiential marketing platform for consumer brands. Our platform enables brands to significantly increase the impact of experiential marketing, transforming consu

Users
No information available
Industries
  • Food & Beverages
  • Leisure, Travel & Tourism
Market Segment
  • 47% Small-Business
  • 42% Mid-Market
AnyRoad Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
7
Event Management
6
Experience
5
Features
5
Positive Experiences
5
Cons
Integration Issues
4
Difficult Setup
3
Learning Curve
3
Setup Difficulties
3
Steep Learning Curve
3
AnyRoad features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
8.9
Custom Reports and Dashboards
Average: 8.7
9.4
Customer Service Channels
Average: 8.8
Seller Details
Seller
AnyRoad
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@anyroad
1,386 Twitter followers
LinkedIn® Page
www.linkedin.com
351 employees on LinkedIn®
Read AnyRoad Reviews
Zonka Feedback
(79)4.6 out of 5
14th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 65% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zonka Feedback Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Customer Support
    8
    Easy Setup
    6
    Helpful
    6
    Customization
    5
    Cons
    Limitations
    3
    Software Instability
    3
    Poor Customer Support
    2
    Poor Design
    2
    Call Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zonka Feedback features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.5
    8.0
    Thematic Analysis
    Average: 8.7
    8.4
    Custom Reports and Dashboards
    Average: 8.7
    8.5
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zonka Feedback
    Year Founded
    2014
    HQ Location
    Gurugram, Haryana
    Twitter
    @zonkafeedback
    1,291 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    40 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zonka Feedback Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touchpoints, improve exper

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 65% Small-Business
  • 29% Mid-Market
Zonka Feedback Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Customer Support
8
Easy Setup
6
Helpful
6
Customization
5
Cons
Limitations
3
Software Instability
3
Poor Customer Support
2
Poor Design
2
Call Issues
1
Zonka Feedback features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.5
8.0
Thematic Analysis
Average: 8.7
8.4
Custom Reports and Dashboards
Average: 8.7
8.5
Customer Service Channels
Average: 8.8
Seller Details
Seller
Zonka Feedback
Year Founded
2014
HQ Location
Gurugram, Haryana
Twitter
@zonkafeedback
1,291 Twitter followers
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Read Zonka Feedback Reviews
Canvs AI
(135)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs AI solves this by using advanced AI to analyze unstructured data, turning complex customer sent

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 36% Enterprise
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a tool that analyzes open-ended text from surveys and categorizes themes, extracts insights, and provides an AI assistant for deeper data analysis.
    • Reviewers like the time-saving aspect of Canvs AI, its user-friendly platform, the ability to analyze large volumes of data quickly, and the helpfulness of the customer support team.
    • Users mentioned issues with the AI's accuracy in categorizing responses, the tool's inability to learn and improve over time, occasional technical glitches, and the long time it takes to upload files.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Canvs AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Insights Generation
    29
    AI Technology
    27
    Helpful
    27
    Insights Analysis
    26
    Cons
    Inaccuracy
    9
    Limitations
    8
    AI Limitations
    7
    Lacking Features
    6
    Poor Understanding
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canvs AI features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.5
    8.6
    Thematic Analysis
    Average: 8.7
    7.3
    Custom Reports and Dashboards
    Average: 8.7
    7.4
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    Manhattan, New York
    Twitter
    @canvsai
    2,743 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    37 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs AI solves this by using advanced AI to analyze unstructured data, turning complex customer sent

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 36% Enterprise
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a tool that analyzes open-ended text from surveys and categorizes themes, extracts insights, and provides an AI assistant for deeper data analysis.
  • Reviewers like the time-saving aspect of Canvs AI, its user-friendly platform, the ability to analyze large volumes of data quickly, and the helpfulness of the customer support team.
  • Users mentioned issues with the AI's accuracy in categorizing responses, the tool's inability to learn and improve over time, occasional technical glitches, and the long time it takes to upload files.
Canvs AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Insights Generation
29
AI Technology
27
Helpful
27
Insights Analysis
26
Cons
Inaccuracy
9
Limitations
8
AI Limitations
7
Lacking Features
6
Poor Understanding
6
Canvs AI features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.5
8.6
Thematic Analysis
Average: 8.7
7.3
Custom Reports and Dashboards
Average: 8.7
7.4
Customer Service Channels
Average: 8.8
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
Manhattan, New York
Twitter
@canvsai
2,743 Twitter followers
LinkedIn® Page
www.linkedin.com
37 employees on LinkedIn®
Comments Analytics
(23)4.8 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 96% Small-Business
    • 4% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Comments Analytics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Insights
    5
    Insights Generation
    5
    Sentiment Analysis
    5
    Efficiency
    4
    Cons
    Lacking Features
    1
    Limited Features
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Comments Analytics features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.5
    9.6
    Thematic Analysis
    Average: 8.7
    9.8
    Custom Reports and Dashboards
    Average: 8.7
    9.5
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Comments Analytics
    Year Founded
    2022
    HQ Location
    Hamburg, Hamburg
    Twitter
    @CommentsAnaly
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision

Users
No information available
Industries
  • Computer Software
Market Segment
  • 96% Small-Business
  • 4% Enterprise
Comments Analytics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Insights
5
Insights Generation
5
Sentiment Analysis
5
Efficiency
4
Cons
Lacking Features
1
Limited Features
1
Missing Features
1
Comments Analytics features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.5
9.6
Thematic Analysis
Average: 8.7
9.8
Custom Reports and Dashboards
Average: 8.7
9.5
Customer Service Channels
Average: 8.8
Seller Details
Seller
Comments Analytics
Year Founded
2022
HQ Location
Hamburg, Hamburg
Twitter
@CommentsAnaly
2 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Comments Analytics Reviews
Playvox Customer AI
(79)4.6 out of 5
29th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

    Users
    No information available
    Industries
    • Accounting
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Playvox Customer AI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease
    1
    Ease of Use
    1
    Improvement
    1
    Tracking Efficiency
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Playvox Customer AI features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.5
    9.0
    Thematic Analysis
    Average: 8.7
    9.1
    Custom Reports and Dashboards
    Average: 8.7
    9.1
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Playvox
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @PlayVoxCX
    1,709 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As your conversation volume grows, it becomes hard to stay on top of customer issues and requests. The Prodsight app makes this easy by automatically analysing your Zendesk and Intercom conversation

Users
No information available
Industries
  • Accounting
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 39% Small-Business
Playvox Customer AI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease
1
Ease of Use
1
Improvement
1
Tracking Efficiency
1
Cons
This product has not yet received any negative sentiments.
Playvox Customer AI features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.5
9.0
Thematic Analysis
Average: 8.7
9.1
Custom Reports and Dashboards
Average: 8.7
9.1
Customer Service Channels
Average: 8.8
Seller Details
Seller
Playvox
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@PlayVoxCX
1,709 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Read Playvox Customer AI Reviews
Feedbackly
(29)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Small-Business
    • 38% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Feedbackly features and usability ratings that predict user satisfaction
    6.1
    Has the product been a good partner in doing business?
    Average: 9.5
    8.1
    Thematic Analysis
    Average: 8.7
    8.8
    Custom Reports and Dashboards
    Average: 8.7
    7.9
    Customer Service Channels
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Feedbackly.
    Year Founded
    2012
    HQ Location
    Helsinki, Finland
    Twitter
    @feedbacklyapp
    1,833 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent au

Users
No information available
Industries
No information available
Market Segment
  • 55% Small-Business
  • 38% Mid-Market
Feedbackly features and usability ratings that predict user satisfaction
6.1
Has the product been a good partner in doing business?
Average: 9.5
8.1
Thematic Analysis
Average: 8.7
8.8
Custom Reports and Dashboards
Average: 8.7
7.9
Customer Service Channels
Average: 8.8
Seller Details
Seller
Feedbackly.
Year Founded
2012
HQ Location
Helsinki, Finland
Twitter
@feedbacklyapp
1,833 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Read Feedbackly Reviews
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