895 SAP Sales Cloud Reviews
SAP can handle an incredible amount of different aspects if a company itself, out of all the CRMs I have worked with, SAP has proven to be the most mature of all of them, as being a customer service representative you often need access to records that other teams handle, SAP eases my access to contact records, sales proposals and quotes, account creation requests, escalations and regular CSR tickets Review collected by and hosted on G2.com.
SAP can bug sometimes deleting our text records and can be slow, however that is understandable once you realize the amount of data it stores within the database. Review collected by and hosted on G2.com.
My personal experience with SAP sales cloud is really awesome and would like to discuss it in brief, First, webpage 2 is the official SAP page for Sales Cloud. It mentions that it's an AI-driven CRM solution with features like sales automation, lead management, analytics, and mobile selling. There's also mention of generative AI capabilities for outreach and guided selling. The testimonials from verified users highlight benefits like automation, improved forecasting, and a 360-degree customer view. I should note these points.
It is a really good solution for the management of customers, and we are so happy using it.
We have been using it since 2023, and we feel that they have one of the best services for CRM as well as a very good user interface. Review collected by and hosted on G2.com.
They are headed in the right direction, and we are happy using it, They have a dedicated manager who manages their clients efficiently. Review collected by and hosted on G2.com.
What I like most about SAP Sales Cloud is its ability to provide real-time insights and seamless integration with other SAP systems. It helps streamline the entire sales process—from lead tracking to closing deals—while keeping all customer data in one place. The mobile app is also a great advantage for sales reps on the go. Review collected by and hosted on G2.com.
The main drawback of SAP Sales Cloud is its complexity during setup and customization. It has a steep learning curve, especially for new users or teams not familiar with SAP systems. The user interface could also be more intuitive and user-friendly, as it sometimes feels cluttered and outdated. Review collected by and hosted on G2.com.
SAP Sales Cloud's new features include a focus on AI-driven insights, recommendations, and analytics, which help sales teams make better decisions and improve customer engagement. The platform also offers a unified view of customer data, streamlined sales processes, and an optimized mobile selling experience. Additionally, the ability to customize sales cycles and work flows based on specific business needs is a notable improvement. Review collected by and hosted on G2.com.
SAP Sales Cloud can be improved by leveraging its AI capabilities to provide more personalized and intelligent recommendations for sales teams. This includes enhancing forecast accuracy, identifying at-risk opportunities, and increasing win rates through data-driven analysis. Additionally, improving the user interface and experience to make the platform more intuitive and efficient for users can further enhance its value. Review collected by and hosted on G2.com.
The biggest advantage is that it can be combined and automated throughout the sales process from lead generation to shop closures, while simultanesouly providing real time knowledge, Al control recommendations, and seamless intrgration into other SAP and third party system. Review collected by and hosted on G2.com.
The most frequently citer drawbacks are its complexity and a steep learning curve. May users find the user interface less intuitive than the newer CRM platform, and initial adaptation ot adjustment requires considerable time, training, or extra advise. Review collected by and hosted on G2.com.
SAP Sales Cloud is best suited for medium to large enterprises with complex sales operations and existing investments in the SAP ecosystem. Smaller organizations or those without prior SAP infrastructure might find more cost-effective and user-friendly alternatives. It's advisable to assess your organization's specific needs, budget, and technical capabilities before considering SAP Sales Cloud. Review collected by and hosted on G2.com.
Implementation Complexity: The setup and customization can be intricate, often requiring specialized expertise or external consulting.
Learning Curve: New users may find the interface complex initially, necessitating adequate training and support.
Cost Considerations: The platform's pricing may be prohibitive for small businesses, especially when considering additional costs for customization and support. Review collected by and hosted on G2.com.
I give SAP Sales Cloud a thumbs up for:
It's user- friendly interface that helps in enhancing customer engagement by organizing the customer data for the user.
Also , the fact that it helps in streamlining the sales operations, a better coordination builds up among the sales team. Review collected by and hosted on G2.com.
Area that needs attention,in my opinion, should be simplifying the advanced level of usage, which becomes a little difficult to adapt to.It would be wonderful to see the introduction of virtual assistants for such levels. Review collected by and hosted on G2.com.
SAP Sales cloud has good lead management functionality along with creating tickets and managing tasks to see a complete workflow including the statuses. It helps everyday to have a eyeball on complete tasks.
The user experience is good as well. Review collected by and hosted on G2.com.
I have found few integrations with SAP Sales cloud with other applications a little troublesome. Native integration with SAP sales cloud works like charm Review collected by and hosted on G2.com.
Fast updated releases with improved speed and efficiency of the system Review collected by and hosted on G2.com.
In peak hours as well as 1-2 days after each rekease it lags alot which causes frustration. Review collected by and hosted on G2.com.
SAP Sales Cloud is a powerful tool, and there are several aspects is for example Comprehensive Customer Insights,Sales Automation,Integration with Other SAP Solutions Review collected by and hosted on G2.com.
Noting is to dislike because it is User-Friendly Interfac , Highly Configurable , ease implementation ,customer support frequency of use so that is why there is nothing for me to dislike this Review collected by and hosted on G2.com.
