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Compare SAP Sales Cloud and Salesforce Sales Cloud 
At a Glance
Market Segments
Enterprise (46.2% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
SAP Sales Cloud
Star Rating
(895)4.2 out of 5
Market Segments
Enterprise (46.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Sales CloudSalesforce Sales Cloud
Star Rating
(23,345)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while SAP Sales Cloud scores 8.3. Reviewers mention that Salesforce's intuitive interface and robust features make it easier to manage customer relationships effectively.
- Reviewers mention that Salesforce Sales Cloud shines in Opportunity & Pipeline Management, scoring 8.7 compared to SAP's 8.2. Users say that Salesforce's visual pipeline tools and forecasting capabilities help sales teams stay organized and focused on high-priority deals.
- Users on G2 highlight that Salesforce Sales Cloud offers superior Ease of Use with a score of 8.1, while SAP Sales Cloud scores 7.9. Reviewers say that Salesforce's user-friendly design and extensive training resources make onboarding new users smoother.
- G2 users report that SAP Sales Cloud has a slight edge in Ease of Setup, scoring 8.1 compared to Salesforce's 7.8. Reviewers mention that SAP's guided setup process helps teams get started quickly, although some users find Salesforce's customization options more flexible.
- Reviewers mention that Salesforce Sales Cloud provides better Quality of Support with a score of 8.1, while SAP Sales Cloud scores 8.2. Users say that Salesforce's support team is responsive and knowledgeable, although some SAP users appreciate the comprehensive documentation available for troubleshooting.
- Users report that Salesforce Sales Cloud has a higher Total Number of Reviews at 22,203, indicating a larger user base and community feedback compared to SAP's 787 reviews. Reviewers mention that this extensive feedback helps potential buyers gauge the product's reliability and effectiveness more accurately.
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Pricing
Entry-Level Pricing
SAP Sales Cloud
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
SAP Sales Cloud
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
637
8.8
13,198
Ease of Use
7.9
649
8.1
16,120
Ease of Setup
8.1
338
7.8
7,241
Ease of Admin
8.0
246
7.9
4,162
Quality of Support
8.2
609
8.1
11,471
Has the product been a good partner in doing business?
8.5
247
8.3
4,124
Product Direction (% positive)
8.3
613
8.2
12,873
Features by Category
Sales Force Automation
8.3
420
|
Verified
8.8
9138
|
Verified
8.3
263
8.2
6087
|
Verified
8.2
381
|
Verified
8.7
8865
|
Verified
8.3
401
|
Verified
8.3
9125
|
Verified
8.2
357
|
Verified
8.0
7014
|
Verified
8.1
376
|
Verified
8.2
7310
|
Verified
8.1
378
|
Verified
8.0
6452
|
Verified
8.3
380
|
Verified
8.1
6352
|
Verified
8.2
398
|
Verified
8.3
7107
|
Verified
Marketing Automation
7.9
332
|
Verified
7.9
6370
|
Verified
8.2
259
8.1
6694
|
Verified
8.4
353
|
Verified
8.5
7712
|
Verified
8.1
304
|
Verified
7.9
5138
Customer Support
8.4
365
|
Verified
8.3
6520
|
Verified
8.3
375
|
Verified
8.1
6097
|
Verified
8.3
372
|
Verified
8.2
6493
|
Verified
8.0
337
|
Verified
8.0
5214
|
Verified
8.2
363
|
Verified
8.2
5707
|
Verified
Reporting & Analytics
8.2
412
|
Verified
8.5
8654
|
Verified
8.2
412
|
Verified
8.5
8840
|
Verified
8.2
368
|
Verified
8.2
7152
|
Verified
Mobile & Social
8.1
227
7.9
5344
|
Verified
8.1
174
7.8
4975
|
Verified
7.9
297
|
Verified
7.7
5823
|
Verified
Platform
8.1
259
|
Verified
8.5
3330
|
Verified
8.3
260
|
Verified
8.5
3335
|
Verified
8.5
264
|
Verified
8.6
3360
|
Verified
8.3
231
|
Verified
8.4
2642
|
Verified
8.3
240
|
Verified
8.5
2915
|
Verified
8.4
247
|
Verified
8.1
2942
|
Verified
8.3
263
|
Verified
8.7
3341
|
Verified
8.3
251
|
Verified
8.1
2782
Integration
8.4
260
|
Verified
8.5
2380
|
Verified
8.3
242
|
Verified
8.5
2834
|
Verified
8.1
225
|
Verified
8.5
2681
|
Verified
Generative AI
7.9
97
7.5
639
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.5
246
Not enough data
8.7
266
Not enough data
8.7
288
Not enough data
8.6
265
Organization
Not enough data
8.9
324
Not enough data
8.8
316
Not enough data
8.8
309
Performance Analysis
Not enough data
8.4
259
Not enough data
8.8
281
Sales Analysis
Not enough data
8.4
260
Not enough data
8.7
274
Generative AI
Not enough data
8.3
97
Not enough data
8.2
97
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.6
429
Not enough data
8.4
420
Not enough data
8.0
376
Not enough data
8.0
371
Not enough data
8.8
429
Not enough data
8.3
377
Not enough data
8.5
392
Repeatability and Reportability
Not enough data
8.3
393
Not enough data
8.6
412
Not enough data
8.7
408
Not enough data
8.3
394
Not enough data
7.6
327
AI and Automation
Not enough data
8.5
373
Not enough data
8.3
383
Not enough data
8.2
342
Not enough data
7.9
345
Not enough data
7.7
328
Generative AI
Not enough data
7.1
181
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
120
Not enough data
8.5
124
Not enough data
8.6
119
Not enough data
8.9
119
Agent Performance Management
Not enough data
8.7
129
Not enough data
8.6
113
Not enough data
8.7
129
Generative AI
Not enough data
8.2
45
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.6
43
Not enough data
8.3
44
Not enough data
8.8
44
Not enough data
8.7
41
Not enough data
8.3
42
Not enough data
8.4
36
Not enough data
8.1
37
CRM Data Enrichment
Not enough data
8.0
42
Not enough data
8.3
41
Not enough data
8.0
39
Not enough data
7.9
42
Not enough data
8.7
36
Account Management
Not enough data
8.3
43
Not enough data
7.9
43
Not enough data
8.0
40
Not enough data
8.2
39
Not enough data
8.6
36
Not enough data
8.3
36
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.1
125
Not enough data
8.5
125
Not enough data
8.0
126
Not enough data
8.0
124
Not enough data
8.8
126
Branding & Customizatio
Not enough data
8.1
121
Not enough data
8.2
125
Not enough data
8.3
123
Automatic Rules & Configurations
Not enough data
8.3
124
Not enough data
8.2
124
Not enough data
7.9
127
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance Features - Sales Planning
Not enough data
8.3
117
Not enough data
8.4
108
Not enough data
8.3
113
Not enough data
8.6
113
Not enough data
8.5
112
Not enough data
8.7
111
Not enough data
8.0
109
Territory Management - Sales Planning
Not enough data
8.5
110
Not enough data
8.3
115
Quota & Capacity Management - Sales Planning
Not enough data
8.2
112
Not enough data
8.2
119
Not enough data
8.3
113
Agentic AI - Sales Planning
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.9
390
Not enough data
8.9
394
Not enough data
8.6
376
Discovery
Not enough data
8.9
397
Not enough data
8.6
392
Not enough data
8.6
374
Management
Not enough data
8.5
364
Not enough data
8.7
382
Platform
Not enough data
8.6
374
Not enough data
8.6
374
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.1
352
Not enough data
8.3
418
Not enough data
7.9
354
Not enough data
8.5
432
Personalization
Not enough data
8.6
395
Not enough data
8.8
475
Not enough data
8.9
506
Not enough data
8.6
453
Administrative
Not enough data
8.7
479
Not enough data
8.5
445
Not enough data
8.3
428
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.3
503
Not enough data
8.4
511
Not enough data
8.3
524
Customizations
Not enough data
8.7
554
Not enough data
8.5
522
Not enough data
8.5
559
Not enough data
8.3
504
Not enough data
8.4
531
Generative AI
Not enough data
7.4
230
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
117
8.5
875
8.9
115
8.7
907
8.7
113
8.3
810
9.1
115
8.7
935
8.7
115
8.6
872
Predictive Analytics
8.9
114
8.4
851
8.9
115
8.6
867
8.8
117
8.1
766
9.0
121
8.3
808
Sales Management
8.6
120
8.7
897
8.4
118
8.1
772
8.8
121
8.6
890
9.0
121
8.8
958
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
8.7
142
Not enough data
8.5
134
Not enough data
8.8
143
Not enough data
8.8
139
Contacts
Not enough data
8.8
136
Not enough data
8.7
138
Not enough data
8.8
140
Insights
Not enough data
9.1
144
Not enough data
8.8
142
Not enough data
8.3
137
Not enough data
8.5
148
Not enough data
8.4
143
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.8
234
Not enough data
8.8
227
Not enough data
8.5
188
Not enough data
8.4
224
Feedback
Not enough data
8.7
216
Not enough data
8.6
213
Not enough data
8.5
193
Not enough data
8.6
183
Not enough data
8.8
207
Not enough data
8.8
208
Not enough data
8.7
180
Generative AI
Not enough data
7.1
52
Agentic AI - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
8.3
316
Not enough data
8.1
306
Not enough data
8.2
291
Not enough data
8.5
282
Not enough data
8.3
300
Analytics
Not enough data
8.7
307
Not enough data
8.4
306
Not enough data
8.4
189
Not enough data
8.3
314
Presentation
Not enough data
7.4
179
Not enough data
7.4
178
Not enough data
7.3
169
Categories
Categories
Shared Categories
SAP Sales Cloud and Salesforce Sales Cloud are categorized as CRM and Sales Analytics
Unique Categories
SAP Sales Cloud has no unique categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.7%
Computer Software
4.8%
Accounting
4.8%
Financial Services
3.2%
Automotive
3.2%
Other
70.3%
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Most Helpful Reviews
SAP Sales Cloud
Most Helpful Favorable Review
Kathleen E.
Verified User in Consumer Goods
Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...
Most Helpful Critical Review
Verified User in Computer Software
1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
Kathleen E.
Verified User in Consumer Goods
Easy to customize, but that can be dangerous and you fall into the trap of overcustomizing and supporting those customizations. We have done upgrades over the years where we had to rip out our customizations because it was now provided by default. So it's...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Verified User in Computer Software
1) users' interface 2) database sharing with other management tools (MSP) 3) hard to create report templates 4) No training to end users ( or would u like to add some online training?) 5) service--
Cristi H.
Verified User in Marketing and Advertising
The price! SugarCRM Professional is $30/mo and can be easily customized right out of the box with very little to no restrictions at all. Salesforce Professional is $65/mo with fewer features and far to many restrictions. I handle all client support for...
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