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Compare SAP Sales Cloud and Sugar Sell 
At a Glance
Market Segments
Enterprise (46.2% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
No pricing available
$19.00 Per Month
SAP Sales Cloud
Star Rating
(895)4.2 out of 5
Market Segments
Enterprise (46.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Sales CloudSugar Sell
Star Rating
(767)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SAP Sales Cloud excels in Lead Management with a score of 8.4, while Sugar Sell trails behind at 7.9. Reviewers mention that SAP's lead scoring capabilities are particularly robust, allowing for better prioritization of sales efforts.
- Reviewers mention that SAP Sales Cloud's Interactive Dashboards received an impressive score of 9.1, highlighting its user-friendly interface and real-time data visualization. In contrast, Sugar Sell's dashboards scored 8.0, with users noting that they are less intuitive and customizable.
- G2 users indicate that SAP Sales Cloud's Customer Support Portal is highly rated at 8.2, providing comprehensive resources and quick response times. Users on G2 report that Sugar Sell's support portal, scoring 7.6, lacks some of the depth and responsiveness found in SAP's offering.
- Users say that SAP Sales Cloud shines in Opportunity & Pipeline Management with a score of 8.2, which reviewers attribute to its detailed tracking and forecasting features. Sugar Sell, with a score of 7.8, is seen as less effective in providing insights into sales opportunities.
- Reviewers mention that SAP Sales Cloud's Quality of Support is rated at 8.2, with many praising the knowledgeable support staff. In comparison, Sugar Sell's support quality, rated at 7.6, is often described as slower and less helpful by users.
- Users report that SAP Sales Cloud offers superior Customization options with a score of 8.0, allowing businesses to tailor the software to their specific needs. Sugar Sell, scoring 8.2, is noted for its flexibility, but users mention that it can be more complex to implement custom features effectively.
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Pricing
Entry-Level Pricing
SAP Sales Cloud
No pricing availableSugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
SAP Sales Cloud
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.5
637
8.0
609
Ease of Use
7.9
649
7.6
645
Ease of Setup
8.1
338
7.2
342
Ease of Admin
8.0
246
7.7
317
Quality of Support
8.2
609
7.6
552
Has the product been a good partner in doing business?
8.5
247
7.8
301
Product Direction (% positive)
8.3
613
7.0
596
Features by Category
Sales Force Automation
8.3
420
|
Verified
8.2
501
|
Verified
8.3
263
7.6
321
8.2
381
|
Verified
7.8
468
|
Verified
8.3
401
|
Verified
7.7
486
|
Verified
8.2
357
|
Verified
7.2
357
|
Verified
8.1
376
|
Verified
7.4
411
|
Verified
8.1
378
|
Verified
7.3
345
|
Verified
8.3
380
|
Verified
7.4
347
|
Verified
8.2
398
|
Verified
7.7
375
|
Verified
Marketing Automation
7.9
332
|
Verified
7.1
353
|
Verified
8.2
259
7.2
360
|
Verified
8.4
353
|
Verified
7.9
426
|
Verified
8.1
304
|
Verified
7.0
311
|
Verified
Customer Support
8.4
365
|
Verified
7.9
385
|
Verified
8.3
375
|
Verified
7.6
347
|
Verified
8.3
372
|
Verified
7.7
357
|
Verified
8.0
337
|
Verified
7.4
291
8.2
363
|
Verified
7.7
312
|
Verified
Reporting & Analytics
8.2
412
|
Verified
7.7
468
|
Verified
8.2
412
|
Verified
8.0
474
|
Verified
8.2
368
|
Verified
7.4
365
|
Verified
Mobile & Social
8.1
227
7.2
268
|
Verified
8.1
174
7.2
266
|
Verified
7.9
297
|
Verified
7.4
329
|
Verified
Platform
8.1
259
|
Verified
8.2
259
|
Verified
8.3
260
|
Verified
7.8
254
|
Verified
8.5
264
|
Verified
8.1
267
|
Verified
8.3
231
|
Verified
7.9
167
|
Verified
8.3
240
|
Verified
8.2
213
|
Verified
8.4
247
|
Verified
7.5
215
|
Verified
8.3
263
|
Verified
7.6
255
|
Verified
8.3
251
|
Verified
7.2
198
|
Verified
Integration
8.4
260
|
Verified
7.6
259
|
Verified
8.3
242
|
Verified
7.7
201
|
Verified
8.1
225
|
Verified
7.3
197
|
Verified
Generative AI
7.9
97
6.1
27
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.7
117
Not enough data
8.9
115
Not enough data
8.7
113
Not enough data
9.1
115
Not enough data
8.7
115
Not enough data
Predictive Analytics
8.9
114
Not enough data
8.9
115
Not enough data
8.8
117
Not enough data
9.0
121
Not enough data
Sales Management
8.6
120
Not enough data
8.4
118
Not enough data
8.8
121
Not enough data
9.0
121
Not enough data
Categories
Categories
Shared Categories
SAP Sales Cloud and Sugar Sell are categorized as CRM
Unique Categories
SAP Sales Cloud is categorized as Sales Analytics
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
SAP Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.7%
Computer Software
4.8%
Accounting
4.8%
Financial Services
3.2%
Automotive
3.2%
Other
70.3%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.7%
Construction
2.7%
Other
62.2%
Most Helpful Reviews
SAP Sales Cloud
Most Helpful Favorable Review
Tom L.
Verified User in Food & Beverages
I've been doing SAP CRM implementations for close to 10 years and I've found it to be a solid product that continues to improve with each new release. SAP does tend to be a little bit slower to roll out new features than some of its competitors, but when...
Most Helpful Critical Review
Barny M.
Verified User in Financial Services
the system is a bit slow to use, to much egg timer action in places
Sugar Sell
Most Helpful Favorable Review
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Most Helpful Critical Review
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Tom L.
Verified User in Food & Beverages
I've been doing SAP CRM implementations for close to 10 years and I've found it to be a solid product that continues to improve with each new release. SAP does tend to be a little bit slower to roll out new features than some of its competitors, but when...
Cristi H.
Verified User in Marketing and Advertising
First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...
Barny M.
Verified User in Financial Services
the system is a bit slow to use, to much egg timer action in places
Eugene C.
Verified User in Venture Capital & Private Equity
Not as robust as salesforce, but it works just fine for a pilot installation
Alternatives
Discussions
What is CRM features?
2 comments
JM
Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging...Read more
Businesses always required customer relationship management services for better growth and maintenance of the business. SAP CRM offers the solution for the small and large companies to get customer relationship management services through the software system by SAP. SAP CRM Company provides the facilities for building better relationships with present and future customers of the company. It includes software that automates the integration and activities of the business to keep interaction with the customers.
1 comment
SH
I need to implement the appropriate omnichannel solutions based on the needs of my company, I've come across some appealing tactics that this provider,...Read more
What is CRM system in SAP?
1 comment
Official Response from SAP Sales Cloud
SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,...Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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