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Best Call Center Infrastructure (CCI) Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Call Center Infrastructure (CCI) category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Call Center Infrastructure (CCI) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Call Center Infrastructure (CCI) category.

In addition to qualifying for inclusion in the Call Center Infrastructure (CCI) Software category, to qualify for inclusion in the Small Business Call Center Infrastructure (CCI) Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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46 Listings in Small Business Call Center Infrastructure (CCI) Available

(3,333)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:Starting at $20.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

    Users
    • Owner
    • Office Manager
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    749
    Ease of Use
    610
    Helpful
    599
    Customer Service
    366
    Reliability
    349
    Cons
    Poor Customer Support
    178
    Long Wait Times
    149
    Call Issues
    138
    Long Waiting
    135
    Customer Service
    123
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    8.7
    Performance Evaluation
    Average: 8.5
    8.7
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Nextiva
    Company Website
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,704 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

Users
  • Owner
  • Office Manager
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
749
Ease of Use
610
Helpful
599
Customer Service
366
Reliability
349
Cons
Poor Customer Support
178
Long Wait Times
149
Call Issues
138
Long Waiting
135
Customer Service
123
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
8.7
Performance Evaluation
Average: 8.5
8.7
Call Monitoring
Average: 8.7
Seller Details
Seller
Nextiva
Company Website
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,483 Twitter followers
LinkedIn® Page
www.linkedin.com
1,704 employees on LinkedIn®
(1,141)4.1 out of 5
Optimized for quick response
12th Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

    Users
    • Owner
    • Office Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    196
    Customer Support
    131
    Helpful
    111
    Phone Calls
    106
    Reliability
    100
    Cons
    Poor Customer Support
    67
    Customer Support
    58
    Customer Service
    55
    Call Issues
    43
    Complex Processes
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • RingEX features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.8
    8.6
    Performance Evaluation
    Average: 8.5
    8.8
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,739 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,440 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

Users
  • Owner
  • Office Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 36% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
196
Customer Support
131
Helpful
111
Phone Calls
106
Reliability
100
Cons
Poor Customer Support
67
Customer Support
58
Customer Service
55
Call Issues
43
Complex Processes
37
RingEX features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.8
8.6
Performance Evaluation
Average: 8.5
8.8
Call Monitoring
Average: 8.7
Seller Details
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,739 Twitter followers
LinkedIn® Page
www.linkedin.com
6,440 employees on LinkedIn®

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(1,804)4.7 out of 5
Optimized for quick response
8th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Close
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Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 79% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Close is a customer relationship management software that provides tools for managing leads, customers, and team operations.
    • Users like the software's built-in calling and email features, its ability to integrate with personal email accounts, and its automation capabilities that enhance efficiency and productivity.
    • Reviewers noted that setting up workflows and integrations can be time-consuming and sometimes require technical knowledge, and some users experienced occasional lags and issues with phone features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Close Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    816
    Helpful
    483
    Features
    474
    Simple
    401
    Intuitive
    398
    Cons
    Missing Features
    274
    Call Issues
    213
    Limited Features
    149
    Learning Curve
    105
    Limited Customization
    98
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Close features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.8
    9.1
    Performance Evaluation
    Average: 8.5
    9.3
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Close
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @Close
    6,483 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    177 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Close is a CRM that helps small, scaling businesses close deals fast. We combine the power of a CRM with built-in communication, automation, coaching and reporting tools to help teams quickly manage,

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 79% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Close is a customer relationship management software that provides tools for managing leads, customers, and team operations.
  • Users like the software's built-in calling and email features, its ability to integrate with personal email accounts, and its automation capabilities that enhance efficiency and productivity.
  • Reviewers noted that setting up workflows and integrations can be time-consuming and sometimes require technical knowledge, and some users experienced occasional lags and issues with phone features.
Close Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
816
Helpful
483
Features
474
Simple
401
Intuitive
398
Cons
Missing Features
274
Call Issues
213
Limited Features
149
Learning Curve
105
Limited Customization
98
Close features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.8
9.1
Performance Evaluation
Average: 8.5
9.3
Call Monitoring
Average: 8.7
Seller Details
Seller
Close
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@Close
6,483 Twitter followers
LinkedIn® Page
www.linkedin.com
177 employees on LinkedIn®
(1,305)4.3 out of 5
Optimized for quick response
11th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Aircall
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Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

    Users
    • CEO
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Aircall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    173
    Features
    87
    Call Recording
    84
    Reliability
    66
    Customer Support
    64
    Cons
    Connection Issues
    56
    Missing Features
    49
    Call Issues
    39
    Dialer Issues
    36
    Poor Call Quality
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aircall features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.8
    8.9
    Performance Evaluation
    Average: 8.5
    8.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,963 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    753 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users
  • CEO
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Small-Business
  • 41% Mid-Market
Aircall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
173
Features
87
Call Recording
84
Reliability
66
Customer Support
64
Cons
Connection Issues
56
Missing Features
49
Call Issues
39
Dialer Issues
36
Poor Call Quality
31
Aircall features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.8
8.9
Performance Evaluation
Average: 8.5
8.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,963 Twitter followers
LinkedIn® Page
www.linkedin.com
753 employees on LinkedIn®
(2,208)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for JustCall
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Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
    • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
    • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,324
    Features
    805
    Call Management
    658
    Helpful
    648
    Calling Features
    611
    Cons
    Call Issues
    728
    Call Functionality
    522
    Connection Issues
    408
    Poor Call Quality
    355
    Call Management
    325
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Call Routing
    Average: 8.8
    8.3
    Performance Evaluation
    Average: 8.5
    8.5
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
  • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
  • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,324
Features
805
Call Management
658
Helpful
648
Calling Features
611
Cons
Call Issues
728
Call Functionality
522
Connection Issues
408
Poor Call Quality
355
Call Management
325
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Call Routing
Average: 8.8
8.3
Performance Evaluation
Average: 8.5
8.5
Call Monitoring
Average: 8.7
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
300 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
(1,383)4.4 out of 5
Optimized for quick response
14th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    346
    Helpful
    171
    Reliability
    156
    Calling Features
    152
    Customer Support
    147
    Cons
    Call Issues
    147
    Connection Issues
    73
    Missing Features
    58
    Call Management
    50
    Integration Issues
    47
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CloudTalk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Call Routing
    Average: 8.8
    8.6
    Performance Evaluation
    Average: 8.5
    8.7
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    178 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
346
Helpful
171
Reliability
156
Calling Features
152
Customer Support
147
Cons
Call Issues
147
Connection Issues
73
Missing Features
58
Call Management
50
Integration Issues
47
CloudTalk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.3
Call Routing
Average: 8.8
8.6
Performance Evaluation
Average: 8.5
8.7
Call Monitoring
Average: 8.7
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
178 employees on LinkedIn®
(828)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

    Users
    • CEO
    • Account Executive
    Industries
    • Marketing and Advertising
    • Financial Services
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kixie PowerCall is a communication tool that offers features such as local presence dialing, automatic call logging, voicemail drops, and SMS functionality, designed to streamline workflows and boost productivity.
    • Reviewers appreciate the user-friendly interface, the efficient customer support, the seamless integration with CRM systems like HubSpot, and the significant improvement in productivity and client communication that Kixie PowerCall offers.
    • Users reported occasional technical issues, glitches, and call transfer problems, and some found the software design not modern enough and the initial learning curve a bit steep.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Kixie PowerCall & SMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Helpful
    147
    Customer Support
    128
    Time-saving
    89
    Features
    83
    Cons
    Call Issues
    60
    Dialer Issues
    39
    Technical Issues
    29
    Missing Features
    28
    Slow Loading
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Call Routing
    Average: 8.8
    9.3
    Performance Evaluation
    Average: 8.5
    9.5
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Kixie
    Company Website
    Year Founded
    2013
    HQ Location
    Los Angeles, CA
    LinkedIn® Page
    www.linkedin.com
    85 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficie

Users
  • CEO
  • Account Executive
Industries
  • Marketing and Advertising
  • Financial Services
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kixie PowerCall is a communication tool that offers features such as local presence dialing, automatic call logging, voicemail drops, and SMS functionality, designed to streamline workflows and boost productivity.
  • Reviewers appreciate the user-friendly interface, the efficient customer support, the seamless integration with CRM systems like HubSpot, and the significant improvement in productivity and client communication that Kixie PowerCall offers.
  • Users reported occasional technical issues, glitches, and call transfer problems, and some found the software design not modern enough and the initial learning curve a bit steep.
Kixie PowerCall & SMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Helpful
147
Customer Support
128
Time-saving
89
Features
83
Cons
Call Issues
60
Dialer Issues
39
Technical Issues
29
Missing Features
28
Slow Loading
28
Kixie PowerCall & SMS features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.4
Call Routing
Average: 8.8
9.3
Performance Evaluation
Average: 8.5
9.5
Call Monitoring
Average: 8.7
Seller Details
Seller
Kixie
Company Website
Year Founded
2013
HQ Location
Los Angeles, CA
LinkedIn® Page
www.linkedin.com
85 employees on LinkedIn®
(150)4.5 out of 5
Optimized for quick response
46th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

    Users
    No information available
    Industries
    • Information Technology and Services
    • Consumer Services
    Market Segment
    • 38% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Features
    37
    Call Management
    24
    Efficiency
    23
    Intuitive
    19
    Cons
    Integration Issues
    15
    Call Issues
    11
    Complexity
    11
    Missing Features
    10
    Lack of Integrations
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Contact Center features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    8.9
    Performance Evaluation
    Average: 8.5
    8.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

Users
No information available
Industries
  • Information Technology and Services
  • Consumer Services
Market Segment
  • 38% Mid-Market
  • 36% Enterprise
Webex Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Features
37
Call Management
24
Efficiency
23
Intuitive
19
Cons
Integration Issues
15
Call Issues
11
Complexity
11
Missing Features
10
Lack of Integrations
9
Webex Contact Center features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
8.9
Performance Evaluation
Average: 8.5
8.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,357 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
(174)4.7 out of 5
5th Easiest To Use in Call Center Infrastructure (CCI) software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot is a software program designed to manage client relations and store client information securely.
    • Reviewers frequently mention the software's ability to centralize communication across multiple channels, its user-friendly design, and its efficient customer service.
    • Reviewers mentioned that the subscription fee is high, some advanced features are difficult to understand, and there are limitations in customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Sobot Omnichannel Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    75
    Customer Support
    66
    Features
    59
    Efficiency
    50
    Time-saving
    50
    Cons
    Limited Customization
    14
    Expensive
    10
    Learning Curve
    8
    Cost
    7
    Not Intuitive
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    91 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot is a software program designed to manage client relations and store client information securely.
  • Reviewers frequently mention the software's ability to centralize communication across multiple channels, its user-friendly design, and its efficient customer service.
  • Reviewers mentioned that the subscription fee is high, some advanced features are difficult to understand, and there are limitations in customization options.
Sobot Omnichannel Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
75
Customer Support
66
Features
59
Efficiency
50
Time-saving
50
Cons
Limited Customization
14
Expensive
10
Learning Curve
8
Cost
7
Not Intuitive
5
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
(1,432)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Genesys Cloud CX
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
    • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
    • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    83
    Helpful
    57
    Reliability
    56
    Efficiency
    54
    Cons
    Limited Features
    57
    Missing Features
    54
    Missing Functionality
    36
    Inadequate Reporting
    34
    Limited Customization
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.8
    8.8
    Performance Evaluation
    Average: 8.5
    8.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
  • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
  • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
83
Helpful
57
Reliability
56
Efficiency
54
Cons
Limited Features
57
Missing Features
54
Missing Functionality
36
Inadequate Reporting
34
Limited Customization
27
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.8
8.8
Performance Evaluation
Average: 8.5
8.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,496 Twitter followers
LinkedIn® Page
www.linkedin.com
8,448 employees on LinkedIn®
(618)4.5 out of 5
Optimized for quick response
21st Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 34% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Easy Communication
    83
    Call Quality
    64
    Reliability
    64
    Communication
    59
    Cons
    Difficult Configuration
    21
    Connection Issues
    20
    Internet Dependency
    20
    Expensive
    17
    Missing Functionality
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Call Routing
    Average: 8.8
    7.6
    Performance Evaluation
    Average: 8.5
    8.5
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,357 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 34% Mid-Market
  • 27% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Easy Communication
83
Call Quality
64
Reliability
64
Communication
59
Cons
Difficult Configuration
21
Connection Issues
20
Internet Dependency
20
Expensive
17
Missing Functionality
17
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.4
Call Routing
Average: 8.8
7.6
Performance Evaluation
Average: 8.5
8.5
Call Monitoring
Average: 8.7
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,357 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
(70)4.8 out of 5
3rd Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

    Users
    • Sales Executive
    • Co-founder
    Industries
    • Information Technology and Services
    • Consulting
    Market Segment
    • 54% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialaxy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    25
    Call Quality
    24
    Ease of Use
    20
    Helpful
    20
    Reliability
    19
    Cons
    Number Issues
    12
    Limited Functionality
    5
    Number Management
    5
    Dialer Issues
    4
    Delays
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialaxy features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Call Routing
    Average: 8.8
    9.3
    Performance Evaluation
    Average: 8.5
    9.6
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2023
    HQ Location
    Glenealy Central, HK
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialaxy is a cloud-based telephony solution that helps to connect with your customers anywhere around the globe. It is a platform that brings communications together by accessing through a mobile, tab

Users
  • Sales Executive
  • Co-founder
Industries
  • Information Technology and Services
  • Consulting
Market Segment
  • 54% Mid-Market
  • 44% Small-Business
Dialaxy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
25
Call Quality
24
Ease of Use
20
Helpful
20
Reliability
19
Cons
Number Issues
12
Limited Functionality
5
Number Management
5
Dialer Issues
4
Delays
3
Dialaxy features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
8.6
Call Routing
Average: 8.8
9.3
Performance Evaluation
Average: 8.5
9.6
Call Monitoring
Average: 8.7
Seller Details
Year Founded
2023
HQ Location
Glenealy Central, HK
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
(220)4.7 out of 5
Optimized for quick response
2nd Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

    Users
    • Manager
    • Insurance Agent
    Industries
    • Insurance
    • Marketing and Advertising
    Market Segment
    • 50% Small-Business
    • 47% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • DialedIn Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Efficiency
    51
    Helpful
    47
    Dialing Features
    33
    Simple
    32
    Cons
    Call Issues
    46
    Dialer Issues
    23
    Poor Call Quality
    14
    Missing Features
    12
    Connection Issues
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • DialedIn features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Call Routing
    Average: 8.8
    9.5
    Performance Evaluation
    Average: 8.5
    9.5
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ChaseData
    Company Website
    Year Founded
    1996
    HQ Location
    Plantation, Florida
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DialedIn is a powerful and easy-to-use contact center software designed to give you the flexibility to run smarter, more effective campaigns. Rated #1 for Quality of Support, Ease of Admin, Perform

Users
  • Manager
  • Insurance Agent
Industries
  • Insurance
  • Marketing and Advertising
Market Segment
  • 50% Small-Business
  • 47% Mid-Market
DialedIn Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Efficiency
51
Helpful
47
Dialing Features
33
Simple
32
Cons
Call Issues
46
Dialer Issues
23
Poor Call Quality
14
Missing Features
12
Connection Issues
11
DialedIn features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.5
Call Routing
Average: 8.8
9.5
Performance Evaluation
Average: 8.5
9.5
Call Monitoring
Average: 8.7
Seller Details
Seller
ChaseData
Company Website
Year Founded
1996
HQ Location
Plantation, Florida
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
(249)4.5 out of 5
23rd Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    KrispCall is an AI-powered phone app designed for modern businesses, offering a comprehensive suite of features within a single platform. By integrating effortlessly with your CRM, KrispCall provides

    Users
    • CEO
    • Project Manager
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • KrispCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    113
    Customer Support
    98
    Helpful
    71
    Features
    46
    Number Management
    46
    Cons
    Expensive
    25
    Number Issues
    24
    High Cost
    22
    Mobile App Issues
    20
    Number Management
    18
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • KrispCall features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Call Routing
    Average: 8.8
    9.0
    Performance Evaluation
    Average: 8.5
    9.2
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    KrispCall
    Year Founded
    2020
    HQ Location
    Singapore, SG
    Twitter
    @Krispcall
    275 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

KrispCall is an AI-powered phone app designed for modern businesses, offering a comprehensive suite of features within a single platform. By integrating effortlessly with your CRM, KrispCall provides

Users
  • CEO
  • Project Manager
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
KrispCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
113
Customer Support
98
Helpful
71
Features
46
Number Management
46
Cons
Expensive
25
Number Issues
24
High Cost
22
Mobile App Issues
20
Number Management
18
KrispCall features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.6
Call Routing
Average: 8.8
9.0
Performance Evaluation
Average: 8.5
9.2
Call Monitoring
Average: 8.7
Seller Details
Seller
KrispCall
Year Founded
2020
HQ Location
Singapore, SG
Twitter
@Krispcall
275 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
(451)4.4 out of 5
Optimized for quick response
35th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

    Users
    • Account Manager
    • Customer Service Rep
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 54% Mid-Market
    • 39% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dialpad is a tool that provides a platform for handling calls, meetings, and customer support in one place, and includes features such as unique contact numbers, communication monitoring, and conversation summaries.
    • Users frequently mention the ease of implementation across teams, the helpful and proactive customer support, and the valuable data insights provided by the tool's analytics.
    • Reviewers experienced challenges with the tool being resource-intensive on PCs, difficulties in reaching the right support staff due to frequent changes, and issues with the voice recording feature.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dialpad Support Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Helpful
    53
    Call Recording
    41
    Features
    34
    AI Summary
    32
    Cons
    Call Issues
    22
    Learning Curve
    17
    Missing Features
    17
    Dialer Issues
    16
    Call Limitations
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dialpad Support features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Call Routing
    Average: 8.8
    8.7
    Performance Evaluation
    Average: 8.5
    8.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dialpad
    Company Website
    Year Founded
    2011
    HQ Location
    San Ramon, California
    Twitter
    @DialpadHQ
    55 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,522 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support moderni

Users
  • Account Manager
  • Customer Service Rep
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 54% Mid-Market
  • 39% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dialpad is a tool that provides a platform for handling calls, meetings, and customer support in one place, and includes features such as unique contact numbers, communication monitoring, and conversation summaries.
  • Users frequently mention the ease of implementation across teams, the helpful and proactive customer support, and the valuable data insights provided by the tool's analytics.
  • Reviewers experienced challenges with the tool being resource-intensive on PCs, difficulties in reaching the right support staff due to frequent changes, and issues with the voice recording feature.
Dialpad Support Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Helpful
53
Call Recording
41
Features
34
AI Summary
32
Cons
Call Issues
22
Learning Curve
17
Missing Features
17
Dialer Issues
16
Call Limitations
15
Dialpad Support features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.7
Call Routing
Average: 8.8
8.7
Performance Evaluation
Average: 8.5
8.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Dialpad
Company Website
Year Founded
2011
HQ Location
San Ramon, California
Twitter
@DialpadHQ
55 Twitter followers
LinkedIn® Page
www.linkedin.com
1,522 employees on LinkedIn®
(200)4.8 out of 5
27th Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:$24.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the

    Users
    • Director
    • Managing Director
    Industries
    • Leisure, Travel & Tourism
    • Retail
    Market Segment
    • 93% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NUACOM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    74
    Ease of Use
    73
    Helpful
    68
    Easy Setup
    66
    Customer Service
    34
    Cons
    Call Issues
    8
    Difficult Setup
    5
    High Cost
    5
    Expensive
    4
    Connection Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NUACOM features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Call Routing
    Average: 8.8
    8.3
    Performance Evaluation
    Average: 8.5
    8.7
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NUACOM
    Year Founded
    2009
    HQ Location
    Maynooth
    Twitter
    @nuacomie
    1,132 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With 50+ features, NUACOM is the “All-in-one” phone system solution for business. Our flexible, reliable and scalable Hosted PBX technology – also called VoIP, takes your business communication to the

Users
  • Director
  • Managing Director
Industries
  • Leisure, Travel & Tourism
  • Retail
Market Segment
  • 93% Small-Business
  • 8% Mid-Market
NUACOM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
74
Ease of Use
73
Helpful
68
Easy Setup
66
Customer Service
34
Cons
Call Issues
8
Difficult Setup
5
High Cost
5
Expensive
4
Connection Issues
3
NUACOM features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.8
Call Routing
Average: 8.8
8.3
Performance Evaluation
Average: 8.5
8.7
Call Monitoring
Average: 8.7
Seller Details
Seller
NUACOM
Year Founded
2009
HQ Location
Maynooth
Twitter
@nuacomie
1,132 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
(606)4.6 out of 5
7th Easiest To Use in Call Center Infrastructure (CCI) software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    159
    Features
    110
    Call Management
    100
    Call Quality
    84
    Helpful
    74
    Cons
    Call Issues
    76
    Connection Issues
    60
    Call Connectivity Issues
    50
    Connectivity Issues
    42
    Technical Issues
    39
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Call Routing
    Average: 8.8
    9.2
    Performance Evaluation
    Average: 8.5
    9.1
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    795 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 29% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
159
Features
110
Call Management
100
Call Quality
84
Helpful
74
Cons
Call Issues
76
Connection Issues
60
Call Connectivity Issues
50
Connectivity Issues
42
Technical Issues
39
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Call Routing
Average: 8.8
9.2
Performance Evaluation
Average: 8.5
9.1
Call Monitoring
Average: 8.7
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
795 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
(2,429)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Talkdesk
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Entry Level Price:$85.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Customer Service Representative
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    228
    Call Management
    139
    Efficiency
    122
    Helpful
    121
    Features
    109
    Cons
    Call Issues
    96
    Technical Issues
    62
    Missing Features
    56
    Notification Issues
    52
    Connection Issues
    47
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    8.8
    Performance Evaluation
    Average: 8.5
    9.0
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    7,042 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,301 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Customer Service Representative
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 21% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
228
Call Management
139
Efficiency
122
Helpful
121
Features
109
Cons
Call Issues
96
Technical Issues
62
Missing Features
56
Notification Issues
52
Connection Issues
47
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
8.8
Performance Evaluation
Average: 8.5
9.0
Call Monitoring
Average: 8.7
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
7,042 Twitter followers
LinkedIn® Page
www.linkedin.com
1,301 employees on LinkedIn®
(138)4.6 out of 5
18th Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an ind

    Users
    • CEO
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 72% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Readymode Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    50
    Efficiency
    38
    Helpful
    36
    Features
    32
    Customer Support
    31
    Cons
    Learning Curve
    18
    Call Issues
    12
    Difficult Learning
    12
    Slow Loading
    10
    Slow Performance
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Readymode features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.8
    8.9
    Performance Evaluation
    Average: 8.5
    9.3
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Readymode
    Company Website
    Year Founded
    2011
    HQ Location
    Vancouver, B.C.
    Twitter
    @goreadymode
    47 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Readymode is a cloud-based outbound customer engagement platform for sales teams. Our all-in-one platform empowers businesses to engage smarter, connect more, and grow their revenue. Along with an ind

Users
  • CEO
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 72% Small-Business
  • 28% Mid-Market
Readymode Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
50
Efficiency
38
Helpful
36
Features
32
Customer Support
31
Cons
Learning Curve
18
Call Issues
12
Difficult Learning
12
Slow Loading
10
Slow Performance
10
Readymode features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.8
8.9
Performance Evaluation
Average: 8.5
9.3
Call Monitoring
Average: 8.7
Seller Details
Seller
Readymode
Company Website
Year Founded
2011
HQ Location
Vancouver, B.C.
Twitter
@goreadymode
47 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Yeastar P-Series PBX System Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Features
    32
    Customer Support
    24
    Easy Setup
    23
    Integrations
    23
    Cons
    Missing Functionality
    11
    Expensive
    10
    Missing Features
    9
    High Cost
    8
    Limited Features
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Call Routing
    Average: 8.8
    9.4
    Performance Evaluation
    Average: 8.5
    9.0
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Xiamen, China
    Twitter
    @Yeastar
    2,384 Twitter followers
    LinkedIn® Page
    cn.linkedin.com
    189 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps,

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 21% Mid-Market
Yeastar P-Series PBX System Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Features
32
Customer Support
24
Easy Setup
23
Integrations
23
Cons
Missing Functionality
11
Expensive
10
Missing Features
9
High Cost
8
Limited Features
8
Yeastar P-Series PBX System features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.3
Call Routing
Average: 8.8
9.4
Performance Evaluation
Average: 8.5
9.0
Call Monitoring
Average: 8.7
Seller Details
Year Founded
2006
HQ Location
Xiamen, China
Twitter
@Yeastar
2,384 Twitter followers
LinkedIn® Page
cn.linkedin.com
189 employees on LinkedIn®
(494)4.4 out of 5
34th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 3CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Easy Setup
    21
    Features
    21
    Reliability
    19
    VoIP Services
    16
    Cons
    Limited Features
    10
    Expensive
    9
    Poor Customer Support
    8
    High Cost
    6
    Call Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 3CX features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Call Routing
    Average: 8.8
    8.7
    Performance Evaluation
    Average: 8.5
    9.2
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    28,379 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    169 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 44% Small-Business
3CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Easy Setup
21
Features
21
Reliability
19
VoIP Services
16
Cons
Limited Features
10
Expensive
9
Poor Customer Support
8
High Cost
6
Call Issues
5
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.8
Call Routing
Average: 8.8
8.7
Performance Evaluation
Average: 8.5
9.2
Call Monitoring
Average: 8.7
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
28,379 Twitter followers
LinkedIn® Page
www.linkedin.com
169 employees on LinkedIn®
(351)4.4 out of 5
26th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for CallHippo
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Entry Level Price:$16.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

    Users
    • CEO
    • Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 76% Small-Business
    • 20% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallHippo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Customer Support
    21
    Call Quality
    20
    Reliability
    18
    Calling Features
    15
    Cons
    High Cost
    12
    Expensive
    11
    Dialer Issues
    10
    Call Issues
    6
    Connection Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallHippo features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Call Routing
    Average: 8.8
    9.1
    Performance Evaluation
    Average: 8.5
    9.1
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CallHippo
    Year Founded
    2016
    HQ Location
    Claymont, Delaware
    Twitter
    @CallHippo
    441 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallHippo is a next-generation business phone system that helps you connect with your customers.CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer an

Users
  • CEO
  • Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 76% Small-Business
  • 20% Mid-Market
CallHippo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Customer Support
21
Call Quality
20
Reliability
18
Calling Features
15
Cons
High Cost
12
Expensive
11
Dialer Issues
10
Call Issues
6
Connection Issues
6
CallHippo features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.8
Call Routing
Average: 8.8
9.1
Performance Evaluation
Average: 8.5
9.1
Call Monitoring
Average: 8.7
Seller Details
Seller
CallHippo
Year Founded
2016
HQ Location
Claymont, Delaware
Twitter
@CallHippo
441 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
(288)4.5 out of 5
Optimized for quick response
33rd Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
50% off: $10/user/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functi

    Users
    • Owner
    • CEO
    Industries
    • Real Estate
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MightyCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    57
    Ease of Use
    51
    Helpful
    43
    Customer Service
    31
    Features
    26
    Cons
    Call Issues
    11
    Complexity
    11
    Customer Service
    10
    Learning Curve
    10
    Missing Features
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MightyCall features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    8.8
    Performance Evaluation
    Average: 8.5
    8.8
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco Bay Area, CA
    Twitter
    @MightyCall
    1,506 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functi

Users
  • Owner
  • CEO
Industries
  • Real Estate
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
MightyCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
57
Ease of Use
51
Helpful
43
Customer Service
31
Features
26
Cons
Call Issues
11
Complexity
11
Customer Service
10
Learning Curve
10
Missing Features
10
MightyCall features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
8.8
Performance Evaluation
Average: 8.5
8.8
Call Monitoring
Average: 8.7
Seller Details
Company Website
Year Founded
2013
HQ Location
San Francisco Bay Area, CA
Twitter
@MightyCall
1,506 Twitter followers
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 80% Small-Business
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Samsung Contact Center Pro features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    7.5
    Call Routing
    Average: 8.8
    7.7
    Performance Evaluation
    Average: 8.5
    8.2
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1938
    HQ Location
    Ridgefield Park, NJ
    Twitter
    @SamsungBizUSA
    82,571 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,106 employees on LinkedIn®
    Ownership
    KRX: 018260
Product Description
How are these determined?Information
This description is provided by the seller.

Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine

Users
No information available
Industries
No information available
Market Segment
  • 80% Small-Business
  • 13% Mid-Market
Samsung Contact Center Pro features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
7.5
Call Routing
Average: 8.8
7.7
Performance Evaluation
Average: 8.5
8.2
Call Monitoring
Average: 8.7
Seller Details
Year Founded
1938
HQ Location
Ridgefield Park, NJ
Twitter
@SamsungBizUSA
82,571 Twitter followers
LinkedIn® Page
www.linkedin.com
10,106 employees on LinkedIn®
Ownership
KRX: 018260
(5,519)4.5 out of 5
54th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Automation Anywhere - RPA | Robotic Process Automation
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automation Anywhere, the leader in Agentic Process Automation (APA) that puts AI to work across organizations. The company’s platform is powered with specialized AI agents, generative AI and offers pr

    Users
    • RPA Developer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Enterprise
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Automation Anywhere is a Robotic Process Automation (RPA) platform designed to automate repetitive tasks, enhance productivity, and provide robust tools for designing, deploying, and managing bots.
    • Users frequently mention the user-friendly interface, the ability to automate mundane tasks, the robustness of the tools provided, and the platform's scalability and reliability as key benefits.
    • Users reported a steep learning curve for beginners, occasional stability issues in the bot builder, difficulties with debugging, and performance inconsistencies depending on the system environment.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Automation Anywhere - RPA | Robotic Process Automation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    164
    Automation
    153
    Automation Ease
    85
    Efficiency
    70
    Simple
    70
    Cons
    Missing Features
    50
    Bot Issues
    33
    Automation Challenges
    32
    Expensive
    32
    Limitations
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Automation Anywhere - RPA | Robotic Process Automation features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Call Routing
    Average: 8.8
    9.3
    Performance Evaluation
    Average: 8.5
    9.1
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2003
    HQ Location
    San Jose, CA
    Twitter
    @AutomationAnywh
    55,850 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,211 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automation Anywhere, the leader in Agentic Process Automation (APA) that puts AI to work across organizations. The company’s platform is powered with specialized AI agents, generative AI and offers pr

Users
  • RPA Developer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Enterprise
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Automation Anywhere is a Robotic Process Automation (RPA) platform designed to automate repetitive tasks, enhance productivity, and provide robust tools for designing, deploying, and managing bots.
  • Users frequently mention the user-friendly interface, the ability to automate mundane tasks, the robustness of the tools provided, and the platform's scalability and reliability as key benefits.
  • Users reported a steep learning curve for beginners, occasional stability issues in the bot builder, difficulties with debugging, and performance inconsistencies depending on the system environment.
Automation Anywhere - RPA | Robotic Process Automation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
164
Automation
153
Automation Ease
85
Efficiency
70
Simple
70
Cons
Missing Features
50
Bot Issues
33
Automation Challenges
32
Expensive
32
Limitations
28
Automation Anywhere - RPA | Robotic Process Automation features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
9.3
Call Routing
Average: 8.8
9.3
Performance Evaluation
Average: 8.5
9.1
Call Monitoring
Average: 8.7
Seller Details
Company Website
Year Founded
2003
HQ Location
San Jose, CA
Twitter
@AutomationAnywh
55,850 Twitter followers
LinkedIn® Page
www.linkedin.com
2,211 employees on LinkedIn®
(1,079)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Call Center Infrastructure (CCI) software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Agent
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • UJET Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Features
    17
    Helpful
    16
    Simple
    16
    Efficiency
    14
    Cons
    Bugs
    5
    Dialer Issues
    5
    Slow Loading
    5
    Missing Features
    4
    Slow Speed
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Call Routing
    Average: 8.8
    9.6
    Performance Evaluation
    Average: 8.5
    9.5
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,347 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    321 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Agent
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 33% Enterprise
UJET Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Features
17
Helpful
16
Simple
16
Efficiency
14
Cons
Bugs
5
Dialer Issues
5
Slow Loading
5
Missing Features
4
Slow Speed
4
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.6
Call Routing
Average: 8.8
9.6
Performance Evaluation
Average: 8.5
9.5
Call Monitoring
Average: 8.7
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,347 Twitter followers
LinkedIn® Page
www.linkedin.com
321 employees on LinkedIn®
(93)4.8 out of 5
9th Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of voice

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Squaretalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Call Quality
    17
    Efficiency
    15
    Features
    13
    Reliability
    13
    Cons
    Delays
    4
    Learning Curve
    4
    Missing Features
    3
    Complex Features
    2
    Connection Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Squaretalk features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Call Routing
    Average: 8.8
    9.7
    Performance Evaluation
    Average: 8.5
    9.4
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Jerusalem
    Twitter
    @SquareTalk
    31 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of voice

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 39% Mid-Market
Squaretalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Call Quality
17
Efficiency
15
Features
13
Reliability
13
Cons
Delays
4
Learning Curve
4
Missing Features
3
Complex Features
2
Connection Issues
2
Squaretalk features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.5
Call Routing
Average: 8.8
9.7
Performance Evaluation
Average: 8.5
9.4
Call Monitoring
Average: 8.7
Seller Details
Year Founded
2019
HQ Location
Jerusalem
Twitter
@SquareTalk
31 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
(47)4.3 out of 5
Optimized for quick response
50th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Zoom Contact Center
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Entry Level Price:Starting at $69.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and conn

    Users
    No information available
    Industries
    • Farming
    • Financial Services
    Market Segment
    • 45% Small-Business
    • 45% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoom Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    24
    Features
    11
    Efficiency
    10
    Easy Implementation
    8
    Integrations
    8
    Cons
    Lack of Clarity
    8
    Call Issues
    6
    Chat Functionality Issues
    6
    Contact Management
    6
    Missing Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoom Contact Center features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Call Routing
    Average: 8.8
    7.9
    Performance Evaluation
    Average: 8.5
    8.3
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoom
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @zoom
    1,054,813 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,678 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and conn

Users
No information available
Industries
  • Farming
  • Financial Services
Market Segment
  • 45% Small-Business
  • 45% Mid-Market
Zoom Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
24
Features
11
Efficiency
10
Easy Implementation
8
Integrations
8
Cons
Lack of Clarity
8
Call Issues
6
Chat Functionality Issues
6
Contact Management
6
Missing Features
6
Zoom Contact Center features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
9.4
Call Routing
Average: 8.8
7.9
Performance Evaluation
Average: 8.5
8.3
Call Monitoring
Average: 8.7
Seller Details
Seller
Zoom
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@zoom
1,054,813 Twitter followers
LinkedIn® Page
www.linkedin.com
11,678 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality servi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Small-Business
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Verizon Contact Center Solutions features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Verizon
    Year Founded
    1983
    HQ Location
    Basking RIdge, NJ
    Twitter
    @Verizon
    1,537,899 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    97,116 employees on LinkedIn®
    Ownership
    NYSE:VZ
Product Description
How are these determined?Information
This description is provided by the seller.

Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality servi

Users
No information available
Industries
No information available
Market Segment
  • 44% Small-Business
  • 30% Enterprise
Verizon Contact Center Solutions features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Verizon
Year Founded
1983
HQ Location
Basking RIdge, NJ
Twitter
@Verizon
1,537,899 Twitter followers
LinkedIn® Page
www.linkedin.com
97,116 employees on LinkedIn®
Ownership
NYSE:VZ
(58)4.8 out of 5
Optimized for quick response
19th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowi

    Users
    No information available
    Industries
    • Real Estate
    Market Segment
    • 88% Small-Business
    • 9% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallTools Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    4
    Ease of Use
    4
    Helpful
    3
    Customization
    2
    Easy Navigation
    2
    Cons
    Audio Issues
    1
    Call Issues
    1
    Dialer Limitations
    1
    Expensive
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallTools features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2015
    HQ Location
    Irvine, CA
    Twitter
    @CallTools
    310 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTools.com Predictive Dialer is a type of telecommunications software solution designed to enhance the efficiency of outbound calling for businesses. This tool automates the dialing process, allowi

Users
No information available
Industries
  • Real Estate
Market Segment
  • 88% Small-Business
  • 9% Mid-Market
CallTools Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
4
Ease of Use
4
Helpful
3
Customization
2
Easy Navigation
2
Cons
Audio Issues
1
Call Issues
1
Dialer Limitations
1
Expensive
1
Learning Curve
1
CallTools features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Company Website
Year Founded
2015
HQ Location
Irvine, CA
Twitter
@CallTools
310 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
(63)4.5 out of 5
20th Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communi

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 59% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Broadvoice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Customer Support
    14
    Reliability
    12
    VoIP Services
    10
    Accessibility
    9
    Cons
    Lack of Intuitiveness
    5
    Call Connectivity Issues
    4
    Complex Processes
    4
    Limited Features
    4
    Platform Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Broadvoice features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Northridge, US
    Twitter
    @broadvoice
    569 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    267 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communi

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 59% Small-Business
  • 27% Mid-Market
Broadvoice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Customer Support
14
Reliability
12
VoIP Services
10
Accessibility
9
Cons
Lack of Intuitiveness
5
Call Connectivity Issues
4
Complex Processes
4
Limited Features
4
Platform Issues
4
Broadvoice features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Company Website
Year Founded
2005
HQ Location
Northridge, US
Twitter
@broadvoice
569 Twitter followers
LinkedIn® Page
www.linkedin.com
267 employees on LinkedIn®
(529)4.1 out of 5
Optimized for quick response
16th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 57% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    71
    Customer Support
    67
    Helpful
    56
    Features
    51
    Easy Integrations
    40
    Cons
    Call Issues
    28
    Poor Customer Support
    22
    Missing Features
    21
    Complexity
    17
    Difficult Setup
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Call Routing
    Average: 8.8
    8.9
    Performance Evaluation
    Average: 8.5
    9.0
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,838 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,942 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 57% Mid-Market
  • 24% Small-Business
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
Customer Support
67
Helpful
56
Features
51
Easy Integrations
40
Cons
Call Issues
28
Poor Customer Support
22
Missing Features
21
Complexity
17
Difficult Setup
17
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.7
Call Routing
Average: 8.8
8.9
Performance Evaluation
Average: 8.5
9.0
Call Monitoring
Average: 8.7
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,838 Twitter followers
LinkedIn® Page
www.linkedin.com
2,942 employees on LinkedIn®
(809)4.1 out of 5
Optimized for quick response
17th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
28% off: $50 per User per Month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aloware is the compliant, AI-driven phone system that works with your CRM to help you improve sales conversations. Empower reps to call and text leads directly from your CRM with access to deal-critic

    Users
    • Account Executive
    • National Account Executive
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 51% Small-Business
    • 48% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Aloware is a communication solution that streamlines communication and integrates with HubSpot, providing features like power dialer, SMS delivery, and call tracking.
    • Users like Aloware's user-friendly interface, its integration with HubSpot, the power dialer functionality, and the ability to handle high call volumes efficiently.
    • Reviewers experienced issues with SMS delivery delays, daily app crashes, and occasional integration issues with HubSpot that cause calls to drop or not log properly.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Aloware Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    150
    Helpful
    88
    Integrations
    79
    User-Friendly
    69
    Time-saving
    67
    Cons
    Call Issues
    104
    Software Bugs
    58
    Slow Performance
    57
    Software Glitches
    55
    Slow Loading
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aloware features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    7.7
    Call Routing
    Average: 8.8
    8.0
    Performance Evaluation
    Average: 8.5
    8.3
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Aloware
    Company Website
    Year Founded
    2017
    HQ Location
    Los Angeles, California
    Twitter
    @alowaretalk
    395 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aloware is the compliant, AI-driven phone system that works with your CRM to help you improve sales conversations. Empower reps to call and text leads directly from your CRM with access to deal-critic

Users
  • Account Executive
  • National Account Executive
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 51% Small-Business
  • 48% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Aloware is a communication solution that streamlines communication and integrates with HubSpot, providing features like power dialer, SMS delivery, and call tracking.
  • Users like Aloware's user-friendly interface, its integration with HubSpot, the power dialer functionality, and the ability to handle high call volumes efficiently.
  • Reviewers experienced issues with SMS delivery delays, daily app crashes, and occasional integration issues with HubSpot that cause calls to drop or not log properly.
Aloware Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
150
Helpful
88
Integrations
79
User-Friendly
69
Time-saving
67
Cons
Call Issues
104
Software Bugs
58
Slow Performance
57
Software Glitches
55
Slow Loading
54
Aloware features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
7.7
Call Routing
Average: 8.8
8.0
Performance Evaluation
Average: 8.5
8.3
Call Monitoring
Average: 8.7
Seller Details
Seller
Aloware
Company Website
Year Founded
2017
HQ Location
Los Angeles, California
Twitter
@alowaretalk
395 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
(29)4.1 out of 5
25th Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Operate your hybrid, on-premise, or remote office with the VirtualPBX Business Phone System. Starting at just $17/mo, you get Unlimited Minutes, Text Messaging, and Call Recording. With Softphone Apps

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VirtualPBX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    VoIP Services
    2
    Calling Features
    1
    Convenience
    1
    Customer Service
    1
    Cons
    Customer Service
    1
    Dialing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VirtualPBX features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Call Routing
    Average: 8.8
    10.0
    Performance Evaluation
    Average: 8.5
    10.0
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1997
    HQ Location
    San Jose, CA
    Twitter
    @VirtualPBX
    5,532 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Operate your hybrid, on-premise, or remote office with the VirtualPBX Business Phone System. Starting at just $17/mo, you get Unlimited Minutes, Text Messaging, and Call Recording. With Softphone Apps

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
VirtualPBX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
VoIP Services
2
Calling Features
1
Convenience
1
Customer Service
1
Cons
Customer Service
1
Dialing Issues
1
VirtualPBX features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.0
10.0
Call Routing
Average: 8.8
10.0
Performance Evaluation
Average: 8.5
10.0
Call Monitoring
Average: 8.7
Seller Details
Year Founded
1997
HQ Location
San Jose, CA
Twitter
@VirtualPBX
5,532 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
(1,718)4.3 out of 5
29th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Efficiency
    30
    Features
    30
    Helpful
    29
    User Interface
    18
    Cons
    Call Issues
    17
    Poor Customer Support
    12
    Technical Issues
    12
    Integration Issues
    11
    Steep Learning Curve
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.8
    9.0
    Performance Evaluation
    Average: 8.5
    9.4
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,647 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,948 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Efficiency
30
Features
30
Helpful
29
User Interface
18
Cons
Call Issues
17
Poor Customer Support
12
Technical Issues
12
Integration Issues
11
Steep Learning Curve
11
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.8
9.0
Performance Evaluation
Average: 8.5
9.4
Call Monitoring
Average: 8.7
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,647 Twitter followers
LinkedIn® Page
www.linkedin.com
12,948 employees on LinkedIn®
Ownership
NASDAQ: NICE
(48)4.8 out of 5
42nd Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:Starting at €9.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features rangin

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 48% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Daktela Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Ease of Use
    1
    Easy Implementation
    1
    Helpful
    1
    Integrations
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Daktela features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Call Routing
    Average: 8.8
    8.9
    Performance Evaluation
    Average: 8.5
    9.2
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Daktela
    Year Founded
    2005
    HQ Location
    Prague, Czech Republic
    Twitter
    @Daktela
    252 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features rangin

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 48% Small-Business
Daktela Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Ease of Use
1
Easy Implementation
1
Helpful
1
Integrations
1
Cons
This product has not yet received any negative sentiments.
Daktela features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Call Routing
Average: 8.8
8.9
Performance Evaluation
Average: 8.5
9.2
Call Monitoring
Average: 8.7
Seller Details
Seller
Daktela
Year Founded
2005
HQ Location
Prague, Czech Republic
Twitter
@Daktela
252 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
(147)4.7 out of 5
41st Easiest To Use in Call Center Infrastructure (CCI) software
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Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea

    Users
    No information available
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • VCC Live Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Customer Support
    15
    Helpful
    12
    Intuitive
    9
    Reporting
    7
    Cons
    Customization Difficulty
    8
    Connection Issues
    6
    Internet Dependency
    5
    Difficult Setup
    4
    Poor Connectivity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • VCC Live features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    8.7
    Performance Evaluation
    Average: 8.5
    9.0
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    Budapest, Pest
    Twitter
    @vcc_live_brand
    1,575 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Lea

Users
No information available
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
VCC Live Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Customer Support
15
Helpful
12
Intuitive
9
Reporting
7
Cons
Customization Difficulty
8
Connection Issues
6
Internet Dependency
5
Difficult Setup
4
Poor Connectivity
4
VCC Live features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
8.7
Performance Evaluation
Average: 8.5
9.0
Call Monitoring
Average: 8.7
Seller Details
Year Founded
1999
HQ Location
Budapest, Pest
Twitter
@vcc_live_brand
1,575 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
(214)4.1 out of 5
Optimized for quick response
55th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platfor

    Users
    • Operations Manager
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 8x8 Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Customer Support
    12
    Helpful
    11
    Efficiency
    8
    Analytics
    5
    Cons
    Complexity
    5
    Learning Curve
    4
    Missing Features
    4
    Poor Customer Support
    4
    Software Improvements
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 8x8 Contact Center features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Call Routing
    Average: 8.8
    8.3
    Performance Evaluation
    Average: 8.5
    8.6
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,153 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,845 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platfor

Users
  • Operations Manager
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 36% Small-Business
8x8 Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Customer Support
12
Helpful
11
Efficiency
8
Analytics
5
Cons
Complexity
5
Learning Curve
4
Missing Features
4
Poor Customer Support
4
Software Improvements
4
8x8 Contact Center features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.5
Call Routing
Average: 8.8
8.3
Performance Evaluation
Average: 8.5
8.6
Call Monitoring
Average: 8.7
Seller Details
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,153 Twitter followers
LinkedIn® Page
www.linkedin.com
2,845 employees on LinkedIn®
(35)4.8 out of 5
58th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns

    Users
    No information available
    Industries
    • Political Organization
    Market Segment
    • 74% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallHub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    8
    Customer Support
    6
    Easy Setup
    4
    Features
    4
    Flexibility
    4
    Cons
    Missing Features
    4
    Campaign Issues
    3
    Call Issues
    2
    Connection Issues
    2
    Difficult Learning
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallHub features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Call Routing
    Average: 8.8
    9.2
    Performance Evaluation
    Average: 8.5
    9.2
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CallHub
    Year Founded
    2011
    HQ Location
    Claymont, DE
    Twitter
    @CallHub
    2,460 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    170 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns

Users
No information available
Industries
  • Political Organization
Market Segment
  • 74% Small-Business
  • 23% Mid-Market
CallHub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
8
Customer Support
6
Easy Setup
4
Features
4
Flexibility
4
Cons
Missing Features
4
Campaign Issues
3
Call Issues
2
Connection Issues
2
Difficult Learning
2
CallHub features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
8.8
Call Routing
Average: 8.8
9.2
Performance Evaluation
Average: 8.5
9.2
Call Monitoring
Average: 8.7
Seller Details
Seller
CallHub
Year Founded
2011
HQ Location
Claymont, DE
Twitter
@CallHub
2,460 Twitter followers
LinkedIn® Page
www.linkedin.com
170 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Callture Business Phone is loaded with fantastic features including the latest innovations.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 93% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Callture features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    0.0
    No information available
    10.0
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2004
    HQ Location
    Mississauga, Ontario
    Twitter
    @callturetelcan
    7 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Callture Business Phone is loaded with fantastic features including the latest innovations.

Users
No information available
Industries
No information available
Market Segment
  • 93% Small-Business
Callture features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
0.0
No information available
10.0
Call Monitoring
Average: 8.7
Seller Details
Year Founded
2004
HQ Location
Mississauga, Ontario
Twitter
@callturetelcan
7 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
(171)4.5 out of 5
52nd Easiest To Use in Call Center Infrastructure (CCI) software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

    Users
    • Business Account Manager
    • Account Executive
    Industries
    • Internet
    • Marketing and Advertising
    Market Segment
    • 42% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Tenfold Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy of Information
    1
    Call Management
    1
    CRM Integration
    1
    Integrations
    1
    Salesforce Integration
    1
    Cons
    Limited Features
    1
    Not Intuitive
    1
    Screen Issues
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tenfold features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    6.7
    Call Routing
    Average: 8.8
    8.3
    Performance Evaluation
    Average: 8.5
    8.3
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,879 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,402 employees on LinkedIn®
    Ownership
    NASDAQ: LPSN
Product Description
How are these determined?Information
This description is provided by the seller.

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

Users
  • Business Account Manager
  • Account Executive
Industries
  • Internet
  • Marketing and Advertising
Market Segment
  • 42% Mid-Market
  • 30% Enterprise
Tenfold Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy of Information
1
Call Management
1
CRM Integration
1
Integrations
1
Salesforce Integration
1
Cons
Limited Features
1
Not Intuitive
1
Screen Issues
1
Slow Loading
1
Slow Performance
1
Tenfold features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
6.7
Call Routing
Average: 8.8
8.3
Performance Evaluation
Average: 8.5
8.3
Call Monitoring
Average: 8.7
Seller Details
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,879 Twitter followers
LinkedIn® Page
www.linkedin.com
1,402 employees on LinkedIn®
Ownership
NASDAQ: LPSN
(290)4.3 out of 5
Optimized for quick response
32nd Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTower is a cloud communications solutions provider designed to help businesses enhance their connectivity and collaboration capabilities on a global scale. Established in 2002, CallTower has posit

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Non-Profit Organization Management
    Market Segment
    • 61% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallTower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    45
    Helpful
    37
    Ease of Use
    32
    Customer Service
    30
    Reliability
    21
    Cons
    Customer Service
    14
    Long Wait Times
    12
    Poor Customer Support
    10
    Long Waiting
    8
    Lack of Intuitiveness
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallTower features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Call Routing
    Average: 8.8
    8.1
    Performance Evaluation
    Average: 8.5
    8.2
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CallTower
    Company Website
    Year Founded
    2002
    HQ Location
    South Jordan, Utah, United States
    Twitter
    @calltower
    9,102 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    230 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTower is a cloud communications solutions provider designed to help businesses enhance their connectivity and collaboration capabilities on a global scale. Established in 2002, CallTower has posit

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Non-Profit Organization Management
Market Segment
  • 61% Mid-Market
  • 28% Small-Business
CallTower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
45
Helpful
37
Ease of Use
32
Customer Service
30
Reliability
21
Cons
Customer Service
14
Long Wait Times
12
Poor Customer Support
10
Long Waiting
8
Lack of Intuitiveness
7
CallTower features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.4
Call Routing
Average: 8.8
8.1
Performance Evaluation
Average: 8.5
8.2
Call Monitoring
Average: 8.7
Seller Details
Seller
CallTower
Company Website
Year Founded
2002
HQ Location
South Jordan, Utah, United States
Twitter
@calltower
9,102 Twitter followers
LinkedIn® Page
www.linkedin.com
230 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increas

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ringostat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Reliability
    3
    Analytics
    2
    Calling Features
    2
    Call Tracking
    2
    Cons
    Settings Issues
    2
    Technical Assistance
    2
    Complex Processes
    1
    Complex Setup
    1
    Difficult Setup
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ringostat features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.0
    10.0
    Call Routing
    Average: 8.8
    8.3
    Performance Evaluation
    Average: 8.5
    10.0
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ringostat
    Year Founded
    2013
    HQ Location
    Odessa, Ukraine
    Twitter
    @Ringostat
    229 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    142 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increas

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 37% Mid-Market
Ringostat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Reliability
3
Analytics
2
Calling Features
2
Call Tracking
2
Cons
Settings Issues
2
Technical Assistance
2
Complex Processes
1
Complex Setup
1
Difficult Setup
1
Ringostat features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.0
10.0
Call Routing
Average: 8.8
8.3
Performance Evaluation
Average: 8.5
10.0
Call Monitoring
Average: 8.7
Seller Details
Seller
Ringostat
Year Founded
2013
HQ Location
Odessa, Ukraine
Twitter
@Ringostat
229 Twitter followers
LinkedIn® Page
www.linkedin.com
142 employees on LinkedIn®
(70)3.9 out of 5
Optimized for quick response
37th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:Starting at $24.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams.

    Users
    No information available
    Industries
    • Staffing and Recruiting
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CloudCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Easy Integration
    6
    Integrations
    5
    Easy Integrations
    4
    Simple
    4
    Cons
    Call Issues
    4
    Connection Issues
    4
    Call Drops
    3
    Connectivity Issues
    3
    Customer Service
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CloudCall features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 9.0
    7.3
    Call Routing
    Average: 8.8
    7.3
    Performance Evaluation
    Average: 8.5
    7.3
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, USA
    Twitter
    @CloudCall
    2,287 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    79 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Now offering No-Commitment Contracts through 2025! See how CloudCall is the #o1 AI-powered communication platform built specifically for CRM users in recruitment, sales, and customer engagement teams.

Users
No information available
Industries
  • Staffing and Recruiting
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 34% Mid-Market
CloudCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Easy Integration
6
Integrations
5
Easy Integrations
4
Simple
4
Cons
Call Issues
4
Connection Issues
4
Call Drops
3
Connectivity Issues
3
Customer Service
3
CloudCall features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 9.0
7.3
Call Routing
Average: 8.8
7.3
Performance Evaluation
Average: 8.5
7.3
Call Monitoring
Average: 8.7
Seller Details
Company Website
Year Founded
2011
HQ Location
Boston, USA
Twitter
@CloudCall
2,287 Twitter followers
LinkedIn® Page
www.linkedin.com
79 employees on LinkedIn®
(549)4.7 out of 5
44th Easiest To Use in Call Center Infrastructure (CCI) software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

    Users
    • Customer Service Representative
    • Account Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Revenue.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    25
    Helpful
    21
    Easy Setup
    16
    Salesforce Integration
    16
    Integrations
    15
    Cons
    Learning Curve
    6
    Inaccurate Reporting
    5
    Steep Learning Curve
    5
    Call Issues
    4
    Difficult Reporting
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Revenue.io features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.8
    9.7
    Performance Evaluation
    Average: 8.5
    9.8
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Los Angeles, CA
    Twitter
    @revenue_io
    4,340 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

Users
  • Customer Service Representative
  • Account Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Mid-Market
  • 22% Small-Business
Revenue.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
25
Helpful
21
Easy Setup
16
Salesforce Integration
16
Integrations
15
Cons
Learning Curve
6
Inaccurate Reporting
5
Steep Learning Curve
5
Call Issues
4
Difficult Reporting
4
Revenue.io features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.8
9.7
Performance Evaluation
Average: 8.5
9.8
Call Monitoring
Average: 8.7
Seller Details
Year Founded
2012
HQ Location
Los Angeles, CA
Twitter
@revenue_io
4,340 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
(244)4.3 out of 5
36th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

    Users
    • Inside sales specialist
    • Assistant Manager
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 48% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ameyo by Exotel Cloud Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Features
    3
    Access Ease
    2
    Agent Management
    2
    Cons
    Delays
    2
    Learning Curve
    2
    Notification Issues
    2
    Technical Issues
    2
    App Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    9.0
    Performance Evaluation
    Average: 8.5
    8.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Exotel
    Year Founded
    2011
    HQ Location
    Bangalore, Karnataka
    Twitter
    @Exotel
    2,914 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    599 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

Users
  • Inside sales specialist
  • Assistant Manager
Industries
  • Education Management
  • Financial Services
Market Segment
  • 48% Mid-Market
  • 32% Enterprise
Ameyo by Exotel Cloud Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Features
3
Access Ease
2
Agent Management
2
Cons
Delays
2
Learning Curve
2
Notification Issues
2
Technical Issues
2
App Functionality
1
Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
9.0
Performance Evaluation
Average: 8.5
8.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Exotel
Year Founded
2011
HQ Location
Bangalore, Karnataka
Twitter
@Exotel
2,914 Twitter followers
LinkedIn® Page
www.linkedin.com
599 employees on LinkedIn®