Overall Satisfaction Score
97
The Top 20 Call Center Infrastructure (CCI) Software
Check out this list of the top Call Center Infrastructure (CCI) Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 20 Call Center Infrastructure (CCI) Software
Top Industries of Reviewers:
Hospital & Health Care
27%
Construction
26%
Insurance
26%
Real Estate
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.4
9.2
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.4
9.4
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
89
Top Industries of Reviewers:
Computer Software
28%
Oil & Energy
26%
Real Estate
25%
Financial Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.4
8.9
Ease of Setup
Average: 9.3
9.0
Quality of Support
Average: 9.4
8.6
Ease of Admin
Average: 9.3
8.8
Overall Satisfaction Score
80
Top Industries of Reviewers:
Consumer Services
56%
Telecommunications
18%
Outsourcing/Offshoring
15%
Retail
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.4
9.8
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.7
Overall Satisfaction Score
79
Top Industries of Reviewers:
Computer Software
44%
Information Technology and Services
20%
Financial Services
18%
Hospital & Health Care
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.0
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.4
9.0
Ease of Setup
Average: 9.3
8.8
Quality of Support
Average: 9.4
8.6
Ease of Admin
Average: 9.3
8.9
Overall Satisfaction Score
78
Top Industries of Reviewers:
Marketing and Advertising
40%
Financial Services
24%
Real Estate
19%
Computer Software
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 9.4
9.4
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.4
9.4
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
78
Top Industries of Reviewers:
Information Technology and Services
34%
Marketing and Advertising
22%
Financial Services
22%
Computer Software
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.4
9.1
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
77
Top Industries of Reviewers:
Information Technology and Services
35%
Apparel & Fashion
25%
Hospital & Health Care
20%
Computer Software
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.3
9.8
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
77
Top Industries of Reviewers:
Insurance
45%
Marketing and Advertising
22%
Telecommunications
20%
Computer Software
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.4
9.8
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.8
Overall Satisfaction Score
76
Top Industries of Reviewers:
Computer Software
30%
Information Technology and Services
26%
Financial Services
23%
Consumer Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.4
9.1
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 9.3
9.0
Overall Satisfaction Score
74
Top Industries of Reviewers:
Computer Software
34%
Information Technology and Services
28%
Consulting
21%
Marketing and Advertising
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.4
9.6
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 9.3
9.8
Overall Satisfaction Score
72
Top Industries of Reviewers:
Consumer Services
35%
Computer Software
26%
Telecommunications
20%
Education Management
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 9.4
9.1
Ease of Setup
Average: 9.3
9.1
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 9.3
9.1
Overall Satisfaction Score
71
Top Industries of Reviewers:
Information Technology and Services
55%
Consumer Services
22%
Marketing and Advertising
15%
Computer Software
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.4
9.2
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 9.3
9.0
Overall Satisfaction Score
69
Top Industries of Reviewers:
Hospital & Health Care
36%
Financial Services
28%
Consumer Services
20%
Health, Wellness and Fitness
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 9.4
9.4
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
68
Top Industries of Reviewers:
Marketing and Advertising
48%
Information Technology and Services
30%
Computer Software
13%
Financial Services
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.4
8.8
Ease of Setup
Average: 9.3
9.9
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 9.3
9.4
Overall Satisfaction Score
68
Top Industries of Reviewers:
Financial Services
30%
Real Estate
28%
Marketing and Advertising
24%
Insurance
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.4
9.3
Ease of Setup
Average: 9.3
9.2
Quality of Support
Average: 9.4
9.6
Ease of Admin
Average: 9.3
9.2
Overall Satisfaction Score
68
Top Industries of Reviewers:
Outsourcing/Offshoring
33%
Telecommunications
33%
Fund-Raising
17%
Information Services
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.3
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
65
Top Industries of Reviewers:
Leisure, Travel & Tourism
25%
Business Supplies and Equipment
25%
Computer Software
25%
Marketing and Advertising
25%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.4
9.5
Ease of Setup
Average: 9.3
9.3
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
65
Top Industries of Reviewers:
Health, Wellness and Fitness
27%
Information Technology and Services
27%
Construction
27%
Telecommunications
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.3
9.7
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 9.3
10.0
Overall Satisfaction Score
65
Top Industries of Reviewers:
Real Estate
75%
Financial Services
13%
Construction
6%
Computer Software
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.4
10.0
Ease of Setup
Average: 9.3
8.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 9.3
9.3
Overall Satisfaction Score
64
Top Industries of Reviewers:
Information Technology and Services
31%
Financial Services
30%
Consumer Services
22%
Telecommunications
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.4
9.2
Ease of Setup
Average: 9.3
9.0
Quality of Support
Average: 9.4
8.8
Ease of Admin
Average: 9.3
9.1
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