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The Top 20 Easiest To Use Call Center Infrastructure (CCI) Software

See the top Call Center Infrastructure (CCI) Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

UJET

9.8

Overall Usability Score

9.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

10%

Mid Market

57%

Enterprise

33%

DialedIn

9.7

Overall Usability Score

9.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.5

Customer Segment Breakdown

Small Business

49%

Mid Market

47%

Enterprise

Dialaxy

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

44%

Mid Market

54%

Enterprise

Kixie PowerCall & SMS

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.2

9.4

Customer Segment Breakdown

Small Business

83%

Mid Market

16%

Enterprise

Ozonetel

9.3

Overall Usability Score

9.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

29%

Mid Market

62%

Enterprise

Nextiva

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

9.2

Customer Segment Breakdown

Small Business

78%

Mid Market

21%

Enterprise

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

79%

Mid Market

20%

Enterprise

Squaretalk

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

9.7

Customer Segment Breakdown

Small Business

63%

Mid Market

36%

Enterprise

Talkdesk

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

60%

Enterprise

21%

#10

Aircall

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

55%

Mid Market

41%

Enterprise

#11

RingEX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

57%

Mid Market

36%

Enterprise

#12

Genesys Cloud CX

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.8

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

#13

CloudTalk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

66%

Mid Market

30%

Enterprise

#14

JustCall

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.2

8.7

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

#15

Five9 Intelligent Cloud Contact Center Platform

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.3

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.2

9.0

Customer Segment Breakdown

Small Business

24%

Mid Market

57%

Enterprise

19%

#16

Aloware

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

8.6

Meets Requirements

Average: 9.2

8.5

Customer Segment Breakdown

Small Business

51%

Mid Market

48%

Enterprise

#17

Readymode

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.2

9.1

Customer Segment Breakdown

Small Business

71%

Mid Market

28%

Enterprise

#18

CallTools

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.2

10.0

Customer Segment Breakdown

Small Business

88%

Mid Market

Enterprise

#19

Webex Calling

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.3

Customer Segment Breakdown

Small Business

30%

Mid Market

40%

Enterprise

30%

#20

Broadvoice

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

10.0

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.2

9.6

Customer Segment Breakdown

Small Business

59%

Mid Market

27%

Enterprise

14%