- Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
- Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
- Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.