Call Center Infrastructure (CCI) Software Resources

Hi Ren, Please check out our coverage map to view the full list of countries we can test your numbers in. https://www.spearline.com/country-coverage Regards Caroline

Most automated dialer software(s) are only checking for the attempts made, not the inbound activity. Especially if the caller dials in from a different number, it would be difficult to manage the connection(s) made to a caller. The best practice I have seen is to have a unique Identifier link the caller to the call being made via the CRM you are using to drive the activity and do a data dip to that crm for any and all inbound/outbound activity.

I agree with you 100%. I am VERY dissatisfied with the technical service I've received in the 3 years of using this software. Lately it has been worse, not sure what is going on there. When we run into an issue I report it to IT and then they input a "Trouble Ticket" with them. We then begin the waiting process, be sure not t hold your breath lol. Let me get you the websitefor trouble tickets our IT team uses. You may need to be set up prior though: https://icids.ucn.net/ thats the site where I log on Its community.niceincontact.com Hope that helps