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KR
Broker
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How can we report bugs or issues to get the software cleaner and running more smoothly?

We need a way to report issues to your tech team to get some answers, even if it is just acknowledgment of the problem and an estimated fix time. I find flaws everywhere, but I don't have the time during a call to find a way to report it. Typically I would report the issue to my supervisor, but I would rather report the issue straight to your system.
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Malina G.
MG
Center Operations Supervisor at USA North 811
0
I agree with you 100%. I am VERY dissatisfied with the technical service I've received in the 3 years of using this software. Lately it has been worse, not sure what is going on there. When we run into an issue I report it to IT and then they input a "Trouble Ticket" with them. We then begin the waiting process, be sure not t hold your breath lol. Let me get you the websitefor trouble tickets our IT team uses. You may need to be set up prior though: https://icids.ucn.net/ thats the site where I log on Its community.niceincontact.com Hope that helps
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NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu
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