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Best Enterprise Call Center Infrastructure (CCI) Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Call Center Infrastructure (CCI) category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Call Center Infrastructure (CCI) to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Call Center Infrastructure (CCI) category.

In addition to qualifying for inclusion in the Call Center Infrastructure (CCI) Software category, to qualify for inclusion in the Enterprise Business Call Center Infrastructure (CCI) Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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23 Listings in Enterprise Call Center Infrastructure (CCI) Software Available

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Genesys Cloud CX
(1,431)4.4 out of 5
Optimized for quick response
12th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 45% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
    • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
    • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    127
    Features
    83
    Helpful
    57
    Reliability
    56
    Efficiency
    54
    Cons
    Limited Features
    57
    Missing Features
    54
    Missing Functionality
    36
    Inadequate Reporting
    34
    Limited Customization
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.8
    8.8
    Performance Evaluation
    Average: 8.5
    8.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,506 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,448 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 45% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a platform that offers tools for routing, reporting, and workforce management, and integrates with existing systems for daily use across multiple departments.
  • Reviewers appreciate the platform's intuitive user interface, rapid implementation, reliable performance, seamless integrations, and its ability to support multiple clients efficiently.
  • Users experienced limitations in the reporting capabilities, issues with dashboard sync, and challenges with the reporting tools, data export formats, and the restricted options for exporting recordings.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
127
Features
83
Helpful
57
Reliability
56
Efficiency
54
Cons
Limited Features
57
Missing Features
54
Missing Functionality
36
Inadequate Reporting
34
Limited Customization
27
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.8
8.8
Performance Evaluation
Average: 8.5
8.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,506 Twitter followers
LinkedIn® Page
www.linkedin.com
8,448 employees on LinkedIn®
Get a quote
Five9 Intelligent Cloud Contact Center Platform
(528)4.1 out of 5
Optimized for quick response
15th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 57% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    71
    Customer Support
    67
    Helpful
    56
    Features
    51
    Easy Integrations
    40
    Cons
    Call Issues
    28
    Poor Customer Support
    22
    Missing Features
    21
    Complexity
    17
    Difficult Setup
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Call Routing
    Average: 8.8
    8.9
    Performance Evaluation
    Average: 8.5
    9.0
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,829 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,942 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 57% Mid-Market
  • 24% Small-Business
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
Customer Support
67
Helpful
56
Features
51
Easy Integrations
40
Cons
Call Issues
28
Poor Customer Support
22
Missing Features
21
Complexity
17
Difficult Setup
17
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.7
Call Routing
Average: 8.8
8.9
Performance Evaluation
Average: 8.5
9.0
Call Monitoring
Average: 8.7
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,829 Twitter followers
LinkedIn® Page
www.linkedin.com
2,942 employees on LinkedIn®
Get a quote

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UJET
(1,079)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

    Users
    • Customer Service Representative
    • Agent
    Industries
    • Consumer Services
    • Telecommunications
    Market Segment
    • 57% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UJET Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Features
    17
    Helpful
    16
    Simple
    16
    Efficiency
    14
    Cons
    Bugs
    5
    Dialer Issues
    5
    Slow Loading
    5
    Missing Features
    4
    Slow Speed
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UJET features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Call Routing
    Average: 8.8
    9.6
    Performance Evaluation
    Average: 8.5
    9.5
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UJET
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @UJET
    1,347 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    321 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-firs

Users
  • Customer Service Representative
  • Agent
Industries
  • Consumer Services
  • Telecommunications
Market Segment
  • 57% Mid-Market
  • 33% Enterprise
UJET Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Features
17
Helpful
16
Simple
16
Efficiency
14
Cons
Bugs
5
Dialer Issues
5
Slow Loading
5
Missing Features
4
Slow Speed
4
UJET features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.6
Call Routing
Average: 8.8
9.6
Performance Evaluation
Average: 8.5
9.5
Call Monitoring
Average: 8.7
Seller Details
Seller
UJET
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@UJET
1,347 Twitter followers
LinkedIn® Page
www.linkedin.com
321 employees on LinkedIn®
Get a quote
RingEX
(1,140)4.1 out of 5
Optimized for quick response
11th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

    Users
    • Owner
    • Office Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • RingEX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    196
    Customer Support
    131
    Helpful
    111
    Phone Calls
    106
    Reliability
    100
    Cons
    Poor Customer Support
    67
    Customer Support
    58
    Customer Service
    55
    Call Issues
    43
    Complex Processes
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • RingEX features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.8
    8.6
    Performance Evaluation
    Average: 8.5
    8.8
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    RingCentral
    Company Website
    Year Founded
    1999
    HQ Location
    Belmont, CA
    Twitter
    @RingCentral
    62,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,440 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

RingEX with RingSense AI distinctively redefines the role of the business phone system and business communications holistically, transforming it into a proactive, personal communication helper for emp

Users
  • Owner
  • Office Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Small-Business
  • 36% Mid-Market
RingEX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
196
Customer Support
131
Helpful
111
Phone Calls
106
Reliability
100
Cons
Poor Customer Support
67
Customer Support
58
Customer Service
55
Call Issues
43
Complex Processes
37
RingEX features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.8
8.6
Performance Evaluation
Average: 8.5
8.8
Call Monitoring
Average: 8.7
Seller Details
Seller
RingCentral
Company Website
Year Founded
1999
HQ Location
Belmont, CA
Twitter
@RingCentral
62,740 Twitter followers
LinkedIn® Page
www.linkedin.com
6,440 employees on LinkedIn®
Talkdesk
(2,429)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:$85.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Customer Service Representative
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    228
    Call Management
    139
    Efficiency
    122
    Helpful
    121
    Features
    109
    Cons
    Call Issues
    96
    Technical Issues
    62
    Missing Features
    56
    Notification Issues
    52
    Connection Issues
    47
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    8.8
    Performance Evaluation
    Average: 8.5
    9.0
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    7,045 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,301 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Customer Service Representative
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 21% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
228
Call Management
139
Efficiency
122
Helpful
121
Features
109
Cons
Call Issues
96
Technical Issues
62
Missing Features
56
Notification Issues
52
Connection Issues
47
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
8.8
Performance Evaluation
Average: 8.5
9.0
Call Monitoring
Average: 8.7
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
7,045 Twitter followers
LinkedIn® Page
www.linkedin.com
1,301 employees on LinkedIn®
Get a quote
NiCE CXone Mpower
(1,718)4.3 out of 5
28th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for NiCE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Efficiency
    30
    Features
    30
    Helpful
    29
    User Interface
    18
    Cons
    Call Issues
    17
    Poor Customer Support
    12
    Technical Issues
    12
    Integration Issues
    11
    Steep Learning Curve
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Call Routing
    Average: 8.8
    9.0
    Performance Evaluation
    Average: 8.5
    9.4
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,613 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,948 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Efficiency
30
Features
30
Helpful
29
User Interface
18
Cons
Call Issues
17
Poor Customer Support
12
Technical Issues
12
Integration Issues
11
Steep Learning Curve
11
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
9.2
Call Routing
Average: 8.8
9.0
Performance Evaluation
Average: 8.5
9.4
Call Monitoring
Average: 8.7
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,613 Twitter followers
LinkedIn® Page
www.linkedin.com
12,948 employees on LinkedIn®
Ownership
NASDAQ: NICE
Read NiCE CXone Mpower Reviews
Webex Calling
(616)4.5 out of 5
Optimized for quick response
20th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:$0 user/mo
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

    Users
    • Software Engineer
    • Associate
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 34% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Calling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    94
    Easy Communication
    83
    Call Quality
    64
    Reliability
    64
    Communication
    59
    Cons
    Difficult Configuration
    21
    Connection Issues
    20
    Internet Dependency
    20
    Expensive
    17
    Missing Functionality
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Calling features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Call Routing
    Average: 8.8
    7.6
    Performance Evaluation
    Average: 8.5
    8.5
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a relia

Users
  • Software Engineer
  • Associate
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 34% Mid-Market
  • 27% Small-Business
Webex Calling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
94
Easy Communication
83
Call Quality
64
Reliability
64
Communication
59
Cons
Difficult Configuration
21
Connection Issues
20
Internet Dependency
20
Expensive
17
Missing Functionality
17
Webex Calling features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.4
Call Routing
Average: 8.8
7.6
Performance Evaluation
Average: 8.5
8.5
Call Monitoring
Average: 8.7
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,024 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
Get a quote
Nextiva
(3,331)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:Starting at $20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

    Users
    • Owner
    • Office Manager
    Industries
    • Hospital & Health Care
    • Insurance
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Nextiva Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    749
    Ease of Use
    610
    Helpful
    599
    Customer Service
    366
    Reliability
    349
    Cons
    Poor Customer Support
    178
    Long Wait Times
    149
    Call Issues
    138
    Long Waiting
    135
    Customer Service
    123
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nextiva features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    8.7
    Performance Evaluation
    Average: 8.5
    8.7
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nextiva
    Company Website
    Year Founded
    2008
    HQ Location
    Scottsdale, Arizona
    Twitter
    @Nextiva
    21,485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,704 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer exper

Users
  • Owner
  • Office Manager
Industries
  • Hospital & Health Care
  • Insurance
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Nextiva Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
749
Ease of Use
610
Helpful
599
Customer Service
366
Reliability
349
Cons
Poor Customer Support
178
Long Wait Times
149
Call Issues
138
Long Waiting
135
Customer Service
123
Nextiva features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
8.7
Performance Evaluation
Average: 8.5
8.7
Call Monitoring
Average: 8.7
Seller Details
Seller
Nextiva
Company Website
Year Founded
2008
HQ Location
Scottsdale, Arizona
Twitter
@Nextiva
21,485 Twitter followers
LinkedIn® Page
www.linkedin.com
1,704 employees on LinkedIn®
Get a quote
JustCall
(2,204)4.3 out of 5
Optimized for quick response
14th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for JustCall
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Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
    • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
    • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,324
    Features
    805
    Call Management
    658
    Helpful
    648
    Calling Features
    611
    Cons
    Call Issues
    728
    Call Functionality
    522
    Connection Issues
    408
    Poor Call Quality
    355
    Call Management
    325
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Call Routing
    Average: 8.8
    8.3
    Performance Evaluation
    Average: 8.5
    8.5
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    417 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a business communication platform that facilitates cold outreach, integrates with various CRMs, and provides features such as AI voice support, call recording, and international calling capabilities.
  • Users frequently mention the ease of use, the helpful customer support, the ability to integrate with various CRMs, and the valuable features such as call recording, AI transcription, and international calling capabilities.
  • Users reported issues such as slow customer service response times, complications in setting up the platform due to numerous options, occasional call reconnection issues, and limitations in outbound calling minutes.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,324
Features
805
Call Management
658
Helpful
648
Calling Features
611
Cons
Call Issues
728
Call Functionality
522
Connection Issues
408
Poor Call Quality
355
Call Management
325
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.3
Call Routing
Average: 8.8
8.3
Performance Evaluation
Average: 8.5
8.5
Call Monitoring
Average: 8.7
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
300 Twitter followers
LinkedIn® Page
www.linkedin.com
417 employees on LinkedIn®
Automation Anywhere - RPA | Robotic Process Automation
(5,516)4.5 out of 5
53rd Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Automation Anywhere - RPA | Robotic Process Automation
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Automation Anywhere, the leader in Agentic Process Automation (APA) that puts AI to work across organizations. The company’s platform is powered with specialized AI agents, generative AI and offers pr

    Users
    • RPA Developer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 60% Enterprise
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Automation Anywhere is a Robotic Process Automation (RPA) platform designed to automate repetitive tasks, enhance productivity, and provide robust tools for designing, deploying, and managing bots.
    • Users frequently mention the user-friendly interface, the ability to automate mundane tasks, the robustness of the tools provided, and the platform's scalability and reliability as key benefits.
    • Users reported a steep learning curve for beginners, occasional stability issues in the bot builder, difficulties with debugging, and performance inconsistencies depending on the system environment.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Automation Anywhere - RPA | Robotic Process Automation Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    164
    Automation
    153
    Automation Ease
    85
    Efficiency
    70
    Simple
    70
    Cons
    Missing Features
    50
    Bot Issues
    33
    Automation Challenges
    32
    Expensive
    32
    Limitations
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Automation Anywhere - RPA | Robotic Process Automation features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Call Routing
    Average: 8.8
    9.3
    Performance Evaluation
    Average: 8.5
    9.1
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Automation Anywhere
    Company Website
    Year Founded
    2003
    HQ Location
    San Jose, CA
    Twitter
    @AutomationAnywh
    55,835 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,211 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Automation Anywhere, the leader in Agentic Process Automation (APA) that puts AI to work across organizations. The company’s platform is powered with specialized AI agents, generative AI and offers pr

Users
  • RPA Developer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 60% Enterprise
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Automation Anywhere is a Robotic Process Automation (RPA) platform designed to automate repetitive tasks, enhance productivity, and provide robust tools for designing, deploying, and managing bots.
  • Users frequently mention the user-friendly interface, the ability to automate mundane tasks, the robustness of the tools provided, and the platform's scalability and reliability as key benefits.
  • Users reported a steep learning curve for beginners, occasional stability issues in the bot builder, difficulties with debugging, and performance inconsistencies depending on the system environment.
Automation Anywhere - RPA | Robotic Process Automation Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
164
Automation
153
Automation Ease
85
Efficiency
70
Simple
70
Cons
Missing Features
50
Bot Issues
33
Automation Challenges
32
Expensive
32
Limitations
28
Automation Anywhere - RPA | Robotic Process Automation features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
9.3
Call Routing
Average: 8.8
9.3
Performance Evaluation
Average: 8.5
9.1
Call Monitoring
Average: 8.7
Seller Details
Seller
Automation Anywhere
Company Website
Year Founded
2003
HQ Location
San Jose, CA
Twitter
@AutomationAnywh
55,835 Twitter followers
LinkedIn® Page
www.linkedin.com
2,211 employees on LinkedIn®
3CLogic Cloud Call Center
(43)4.4 out of 5
46th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Man

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 37% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 3CLogic Cloud Call Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Helpful
    7
    Ease of Use
    6
    Efficiency
    6
    Positive Experience
    6
    Cons
    Lack of Customization
    3
    Limited Customization
    3
    Connection Issues
    2
    Dashboard Issues
    2
    Implementation Delays
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 3CLogic Cloud Call Center features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Call Routing
    Average: 8.8
    9.5
    Performance Evaluation
    Average: 8.5
    9.8
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    3CLogic
    Year Founded
    2005
    HQ Location
    Rockville, Maryland
    Twitter
    @3CLogic
    1,983 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    179 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Man

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 37% Enterprise
  • 35% Mid-Market
3CLogic Cloud Call Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Helpful
7
Ease of Use
6
Efficiency
6
Positive Experience
6
Cons
Lack of Customization
3
Limited Customization
3
Connection Issues
2
Dashboard Issues
2
Implementation Delays
2
3CLogic Cloud Call Center features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.4
Call Routing
Average: 8.8
9.5
Performance Evaluation
Average: 8.5
9.8
Call Monitoring
Average: 8.7
Seller Details
Seller
3CLogic
Year Founded
2005
HQ Location
Rockville, Maryland
Twitter
@3CLogic
1,983 Twitter followers
LinkedIn® Page
www.linkedin.com
179 employees on LinkedIn®
Read 3CLogic Cloud Call Center Reviews
Ameyo by Exotel Cloud Contact Center
(244)4.3 out of 5
35th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

    Users
    • Inside sales specialist
    • Assistant Manager
    Industries
    • Education Management
    • Financial Services
    Market Segment
    • 48% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ameyo by Exotel Cloud Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    3
    Features
    3
    Access Ease
    2
    Agent Management
    2
    Cons
    Delays
    2
    Learning Curve
    2
    Notification Issues
    2
    Technical Issues
    2
    App Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    9.0
    Performance Evaluation
    Average: 8.5
    8.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Exotel
    Year Founded
    2011
    HQ Location
    Bangalore, Karnataka
    Twitter
    @Exotel
    2,909 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    599 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ameyo by Exotel is an AI-first cloud contact center solution that manages all customer communication channels, including inbound and outbound calls, chatbot interactions, text messages, social media e

Users
  • Inside sales specialist
  • Assistant Manager
Industries
  • Education Management
  • Financial Services
Market Segment
  • 48% Mid-Market
  • 32% Enterprise
Ameyo by Exotel Cloud Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
3
Features
3
Access Ease
2
Agent Management
2
Cons
Delays
2
Learning Curve
2
Notification Issues
2
Technical Issues
2
App Functionality
1
Ameyo by Exotel Cloud Contact Center features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
9.0
Performance Evaluation
Average: 8.5
8.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Exotel
Year Founded
2011
HQ Location
Bangalore, Karnataka
Twitter
@Exotel
2,909 Twitter followers
LinkedIn® Page
www.linkedin.com
599 employees on LinkedIn®
Read Ameyo by Exotel Cloud Contact Center Reviews
Webex Contact Center
(150)4.5 out of 5
Optimized for quick response
45th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

    Users
    No information available
    Industries
    • Information Technology and Services
    • Consumer Services
    Market Segment
    • 38% Mid-Market
    • 36% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Webex Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Features
    37
    Call Management
    24
    Efficiency
    23
    Intuitive
    19
    Cons
    Integration Issues
    15
    Call Issues
    11
    Complexity
    11
    Missing Features
    10
    Lack of Integrations
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Webex Contact Center features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Call Routing
    Average: 8.8
    8.9
    Performance Evaluation
    Average: 8.5
    8.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Cisco
    Company Website
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    729,024 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94,810 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-servic

Users
No information available
Industries
  • Information Technology and Services
  • Consumer Services
Market Segment
  • 38% Mid-Market
  • 36% Enterprise
Webex Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Features
37
Call Management
24
Efficiency
23
Intuitive
19
Cons
Integration Issues
15
Call Issues
11
Complexity
11
Missing Features
10
Lack of Integrations
9
Webex Contact Center features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.9
Call Routing
Average: 8.8
8.9
Performance Evaluation
Average: 8.5
8.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Cisco
Company Website
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
729,024 Twitter followers
LinkedIn® Page
www.linkedin.com
94,810 employees on LinkedIn®
Get a quote
Ozonetel
(606)4.6 out of 5
5th Easiest To Use in Call Center Infrastructure (CCI) software
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    159
    Features
    110
    Call Management
    100
    Call Quality
    84
    Helpful
    74
    Cons
    Call Issues
    76
    Connection Issues
    60
    Call Connectivity Issues
    50
    Connectivity Issues
    42
    Technical Issues
    39
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Call Routing
    Average: 8.8
    9.2
    Performance Evaluation
    Average: 8.5
    9.1
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    354 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 29% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
159
Features
110
Call Management
100
Call Quality
84
Helpful
74
Cons
Call Issues
76
Connection Issues
60
Call Connectivity Issues
50
Connectivity Issues
42
Technical Issues
39
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Call Routing
Average: 8.8
9.2
Performance Evaluation
Average: 8.5
9.1
Call Monitoring
Average: 8.7
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
791 Twitter followers
LinkedIn® Page
www.linkedin.com
354 employees on LinkedIn®
Puzzel CX Platform
(125)4.6 out of 5
Optimized for quick response
44th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

    Users
    No information available
    Industries
    • Telecommunications
    • Oil & Energy
    Market Segment
    • 52% Mid-Market
    • 26% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Puzzel CX Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Customer Support
    46
    Helpful
    45
    Efficiency
    31
    Intuitive
    22
    Cons
    Missing Features
    15
    Limited Functionality
    8
    Complexity
    7
    Lack of Clarity
    7
    Limited Customization
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Puzzel CX Platform features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Call Routing
    Average: 8.8
    7.0
    Performance Evaluation
    Average: 8.5
    7.3
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Puzzel
    Company Website
    HQ Location
    Alna District, Oslo
    LinkedIn® Page
    www.linkedin.com
    312 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire

Users
No information available
Industries
  • Telecommunications
  • Oil & Energy
Market Segment
  • 52% Mid-Market
  • 26% Small-Business
Puzzel CX Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Customer Support
46
Helpful
45
Efficiency
31
Intuitive
22
Cons
Missing Features
15
Limited Functionality
8
Complexity
7
Lack of Clarity
7
Limited Customization
7
Puzzel CX Platform features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.6
Call Routing
Average: 8.8
7.0
Performance Evaluation
Average: 8.5
7.3
Call Monitoring
Average: 8.7
Seller Details
Seller
Puzzel
Company Website
HQ Location
Alna District, Oslo
LinkedIn® Page
www.linkedin.com
312 employees on LinkedIn®
Get a quote
8x8 Contact Center
(213)4.1 out of 5
Optimized for quick response
54th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platfor

    Users
    • Operations Manager
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 8x8 Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Customer Support
    12
    Helpful
    11
    Efficiency
    8
    Analytics
    5
    Cons
    Complexity
    5
    Learning Curve
    4
    Missing Features
    4
    Poor Customer Support
    4
    Software Improvements
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 8x8 Contact Center features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Call Routing
    Average: 8.8
    8.3
    Performance Evaluation
    Average: 8.5
    8.6
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    8x8 Cloud Communication
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,144 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,845 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platfor

Users
  • Operations Manager
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 36% Small-Business
8x8 Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Customer Support
12
Helpful
11
Efficiency
8
Analytics
5
Cons
Complexity
5
Learning Curve
4
Missing Features
4
Poor Customer Support
4
Software Improvements
4
8x8 Contact Center features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.0
8.5
Call Routing
Average: 8.8
8.3
Performance Evaluation
Average: 8.5
8.6
Call Monitoring
Average: 8.7
Seller Details
Seller
8x8 Cloud Communication
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,144 Twitter followers
LinkedIn® Page
www.linkedin.com
2,845 employees on LinkedIn®
Get a quote
CloudTalk
(1,383)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    346
    Helpful
    171
    Reliability
    156
    Calling Features
    152
    Customer Support
    147
    Cons
    Call Issues
    147
    Connection Issues
    73
    Missing Features
    58
    Call Management
    50
    Integration Issues
    47
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Call Routing
    Average: 8.8
    8.6
    Performance Evaluation
    Average: 8.5
    8.7
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    178 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 30% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
346
Helpful
171
Reliability
156
Calling Features
152
Customer Support
147
Cons
Call Issues
147
Connection Issues
73
Missing Features
58
Call Management
50
Integration Issues
47
CloudTalk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.0
8.3
Call Routing
Average: 8.8
8.6
Performance Evaluation
Average: 8.5
8.7
Call Monitoring
Average: 8.7
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
178 employees on LinkedIn®
3CX
(493)4.4 out of 5
33rd Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 50% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • 3CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Easy Setup
    21
    Features
    21
    Reliability
    19
    VoIP Services
    16
    Cons
    Limited Features
    10
    Expensive
    9
    Poor Customer Support
    8
    High Cost
    6
    Call Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • 3CX features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Call Routing
    Average: 8.8
    8.7
    Performance Evaluation
    Average: 8.5
    9.2
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    3CX
    Company Website
    Year Founded
    2005
    HQ Location
    Nicosia
    Twitter
    @3CX
    28,373 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    169 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you c

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 50% Mid-Market
  • 43% Small-Business
3CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Easy Setup
21
Features
21
Reliability
19
VoIP Services
16
Cons
Limited Features
10
Expensive
9
Poor Customer Support
8
High Cost
6
Call Issues
5
3CX features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
8.8
Call Routing
Average: 8.8
8.7
Performance Evaluation
Average: 8.5
9.2
Call Monitoring
Average: 8.7
Seller Details
Seller
3CX
Company Website
Year Founded
2005
HQ Location
Nicosia
Twitter
@3CX
28,373 Twitter followers
LinkedIn® Page
www.linkedin.com
169 employees on LinkedIn®
Aircall
(1,303)4.3 out of 5
Optimized for quick response
10th Easiest To Use in Call Center Infrastructure (CCI) software
View top Consulting Services for Aircall
Save to My Lists
Entry Level Price:$30 User/Month (Billed...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

    Users
    • CEO
    • Sales Development Representative
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 55% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aircall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    173
    Features
    87
    Call Recording
    84
    Reliability
    66
    Customer Support
    64
    Cons
    Connection Issues
    56
    Missing Features
    49
    Call Issues
    39
    Dialer Issues
    36
    Poor Call Quality
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aircall features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.8
    8.9
    Performance Evaluation
    Average: 8.5
    8.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aircall
    Company Website
    Year Founded
    2014
    HQ Location
    New York
    Twitter
    @aircall
    4,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    753 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're a unified and reliable communications powerhouse. Aircall seamlessly integrates voice, SMS, WhatsApp, and social

Users
  • CEO
  • Sales Development Representative
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 55% Small-Business
  • 41% Mid-Market
Aircall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
173
Features
87
Call Recording
84
Reliability
66
Customer Support
64
Cons
Connection Issues
56
Missing Features
49
Call Issues
39
Dialer Issues
36
Poor Call Quality
31
Aircall features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.8
8.9
Performance Evaluation
Average: 8.5
8.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Aircall
Company Website
Year Founded
2014
HQ Location
New York
Twitter
@aircall
4,962 Twitter followers
LinkedIn® Page
www.linkedin.com
753 employees on LinkedIn®
Acqueon
(65)4.2 out of 5
58th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation

    Users
    No information available
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 57% Enterprise
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Acqueon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    9
    Ease of Use
    8
    Customer Support
    7
    Integrations
    6
    Easy Implementation
    5
    Cons
    Integration Issues
    3
    Learning Curve
    3
    Training Deficiency
    3
    API Integration Issues
    2
    Change Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acqueon features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    7.1
    Call Routing
    Average: 8.8
    9.0
    Performance Evaluation
    Average: 8.5
    6.9
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acqueon Technologies Inc.
    Company Website
    Year Founded
    2019
    HQ Location
    Dallas, Texas
    Twitter
    @Acqueon
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    319 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acqueon leads the way as the premier Generative AI-powered Revenue Execution Platform, specializing in outbound communications tailored to empower B2C enterprises in achieving their revenue generation

Users
No information available
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 57% Enterprise
  • 34% Mid-Market
Acqueon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
9
Ease of Use
8
Customer Support
7
Integrations
6
Easy Implementation
5
Cons
Integration Issues
3
Learning Curve
3
Training Deficiency
3
API Integration Issues
2
Change Management
2
Acqueon features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
7.1
Call Routing
Average: 8.8
9.0
Performance Evaluation
Average: 8.5
6.9
Call Monitoring
Average: 8.7
Seller Details
Seller
Acqueon Technologies Inc.
Company Website
Year Founded
2019
HQ Location
Dallas, Texas
Twitter
@Acqueon
485 Twitter followers
LinkedIn® Page
www.linkedin.com
319 employees on LinkedIn®
Get a quote
Revenue.io
(549)4.7 out of 5
43rd Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

    Users
    • Customer Service Representative
    • Account Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 60% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Revenue.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    25
    Helpful
    21
    Easy Setup
    16
    Salesforce Integration
    16
    Integrations
    15
    Cons
    Learning Curve
    6
    Inaccurate Reporting
    5
    Steep Learning Curve
    5
    Call Issues
    4
    Difficult Reporting
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Revenue.io features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Call Routing
    Average: 8.8
    9.7
    Performance Evaluation
    Average: 8.5
    9.8
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Revenue.io
    Year Founded
    2012
    HQ Location
    Los Angeles, CA
    Twitter
    @revenue_io
    4,342 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    106 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

Users
  • Customer Service Representative
  • Account Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 60% Mid-Market
  • 22% Small-Business
Revenue.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
25
Helpful
21
Easy Setup
16
Salesforce Integration
16
Integrations
15
Cons
Learning Curve
6
Inaccurate Reporting
5
Steep Learning Curve
5
Call Issues
4
Difficult Reporting
4
Revenue.io features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.0
Call Routing
Average: 8.8
9.7
Performance Evaluation
Average: 8.5
9.8
Call Monitoring
Average: 8.7
Seller Details
Seller
Revenue.io
Year Founded
2012
HQ Location
Los Angeles, CA
Twitter
@revenue_io
4,342 Twitter followers
LinkedIn® Page
www.linkedin.com
106 employees on LinkedIn®
Read Revenue.io Reviews
Replicant
(44)4.7 out of 5
47th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 50% Mid-Market
    • 43% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    11
    Ease of Use
    10
    Helpful
    10
    Customer Support
    9
    Customer Engagement
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Technical Issues
    3
    Expensive
    2
    Flow Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Replicant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    7.8
    Call Routing
    Average: 8.8
    0.0
    No information available
    6.7
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    195 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 50% Mid-Market
  • 43% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
11
Ease of Use
10
Helpful
10
Customer Support
9
Customer Engagement
8
Cons
Missing Features
4
Limited Features
3
Technical Issues
3
Expensive
2
Flow Management
2
Replicant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
7.8
Call Routing
Average: 8.8
0.0
No information available
6.7
Call Monitoring
Average: 8.7
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
2 Twitter followers
LinkedIn® Page
www.linkedin.com
195 employees on LinkedIn®
Read Replicant Reviews
Tenfold
(171)4.5 out of 5
50th Easiest To Use in Call Center Infrastructure (CCI) software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

    Users
    • Business Account Manager
    • Account Executive
    Industries
    • Internet
    • Marketing and Advertising
    Market Segment
    • 42% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tenfold Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy of Information
    1
    Call Management
    1
    CRM Integration
    1
    Integrations
    1
    Salesforce Integration
    1
    Cons
    Limited Features
    1
    Not Intuitive
    1
    Screen Issues
    1
    Slow Loading
    1
    Slow Performance
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tenfold features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    6.7
    Call Routing
    Average: 8.8
    8.3
    Performance Evaluation
    Average: 8.5
    8.3
    Call Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LivePerson
    Year Founded
    1995
    HQ Location
    New York, NY
    Twitter
    @LivePerson
    10,872 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,402 employees on LinkedIn®
    Ownership
    NASDAQ: LPSN
Product Description
How are these determined?Information
This description is provided by the seller.

Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to yo

Users
  • Business Account Manager
  • Account Executive
Industries
  • Internet
  • Marketing and Advertising
Market Segment
  • 42% Mid-Market
  • 30% Enterprise
Tenfold Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy of Information
1
Call Management
1
CRM Integration
1
Integrations
1
Salesforce Integration
1
Cons
Limited Features
1
Not Intuitive
1
Screen Issues
1
Slow Loading
1
Slow Performance
1
Tenfold features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
6.7
Call Routing
Average: 8.8
8.3
Performance Evaluation
Average: 8.5
8.3
Call Monitoring
Average: 8.7
Seller Details
Seller
LivePerson
Year Founded
1995
HQ Location
New York, NY
Twitter
@LivePerson
10,872 Twitter followers
LinkedIn® Page
www.linkedin.com
1,402 employees on LinkedIn®
Ownership
NASDAQ: LPSN
Read Tenfold Reviews
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