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Xref Reviews & Product Details - Page 37

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Answer a few questions to help the Xref community
Have you used Xref before?
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Non-Profit Organization Management
UN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Xref?

Xref really take the hardship out of chasing referees for a response. It's all automated and you don't have to worry about playing phone tag. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Xref need to improve on the way they notify referees to gain a response. The notifications should be further apart. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

For bulk recruiting, Xref is the best platform available. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

As it takes away the hassle of calls and documenting, it enables me to focus on the more important tasks on hand. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review!

It is great to hear that you have been able to benefit from the efficiency and time saving that comes through automated reference checking. We understand how important it is to have a seamless system and make referencing as quick and easy as possible.

We appreciate your feedback surrounding the alerts and notification system. We will make sure this is passed on for further improvement of the platform.

Thanks again for your review.

Verified User in Staffing and Recruiting
US
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Intuitive interface and clean look and feel Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing really that springs to mind about the product Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Quick turnaround on ref checks and convenient for all users Review collected by and hosted on G2.com.

Response from Lorna of Xref

Thanks very much for the great review and rating, we appreciate you taking the time to share your feedback and we're happy to hear you find the platform intuitive, fast and convenient. Thanks again!

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

I love that gathering references is made easy by the online platform. Xref saves me time so I don't have to call each candidate. I like that I can share the results with hiring managers and the emails I receive when the references are completed. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The price is pretty expensive per reference. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Great, easy to use. I've recommended the product to people in my network Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

- saving time by automating references Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for this great review. If you're interested in creating a new template, check out our free template builder tool which provides a really easy way to customise your questionnaire >> https://template-builder.xref.com/

We're glad to hear that you're enjoying the platform! Thanks again.

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

Xref allows us to check references on candidates with very little lift on our end. The system manages communication and follow up. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some aspects of the platform are not as customizable as they could be. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

N/a Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Saving a lot of time through the day since we no longer need to manage reference communication. The system also detects potential reference fraud. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review!

We are happy to hear that you have seen the benefits of time saved that come through automated referencing.

We are always looking for opportunities to improve our services and would love to speak further regarding your feedback.

Thanks again for your review.

Paul H.
PH
General Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The great part would be that the inspection are able to be done on time, though you are able to get a lot better info from the staff members than from the telephone book. When negotiating with recruiters, we include the benchmark in the recommendations of ours since we wish to be realistic about whether the benchmark is actually negative or positive as a whole, and we wish to consider the simplicity of issuing the plan. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The sole criticism that will come to my brain is actually the failure to x-ray the candidates before they reach the judge. Nevertheless, Xref is much more quickly, therefore it's essential to remain in touch with the official. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

You will not regret bringing your Xref here. Include far more information to the employment process and give them time each week. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref has cut down our resources considerably and bored the referees playing with scattered phone numbers. You do not have to do it on a busy day for such a candidate! Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review, Paul.

We are happy to hear that you have benefited from the stream-lined collection of information from referees and candidates. We understand how important it is to get reference checks done in an efficient and timely manner.

Thank you for your feedback about the referencing process. If you would like to discuss this further please contact your Customer Success Manager who will be happy to help.

Thanks again for your great review.

Russell D.
RD
Human Resource Manager - Selection and Staffing
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Xref?

Automation and meaningful interactions with job seekers is something we all want in HR, though few solutions manage to achieve one without sacrificing the other. XREF manages this balance well and provides a clean, easy to use and reliable platform to conduct business. The support team at XREF is personable and provides prompt service giving you confidence in the process and ultimately, your hiring decisions. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We are yet to run into anything that we did not like about XREF. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

This service is great for those who are looking to save time and money within their recruitment process. Their team is supportive, their platform is easy to use and the credits you purchase do not expire. Overall a very flexible company to work with. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Referees often feel bothered during regular business hours by your phone call, they might not answer or even provide accurate information. There is also very little you can do to verify that you are in fact speaking to a credible reference. XREF provides the opportunity for these people to complete a reference outside regular hours or when they have time which provides more accurate and valid information. People feel they can be more honest to a third party and we have seen more candid feedback since using XREF. You can share this information easily with hiring managers and verify employment dates provided by the candidates directly with the referee. The platform also has the ability to flag people who may be dishonest by filling in their own references or exaggerating dates, which is very difficult to otherwise prove without this software. We have also saved a lot of our own time and money with the cost per reference significantly lower using this platform. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for taking the time to leave this review, Russell.

It's great to hear that you are benefiting from the time saved and the flexibility that comes through automated referencing.We understand the importance of getting the most accurate information possible during the reference checking process.

We are also glad to hear you have found our team easy to work with. We look forward to helping further when you need us.

Thanks again for leaving this great review.

Verified User in Management Consulting
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ability to effectively automate the reference process for both the candidates, referees as well as us as the employer is one of the main benefits of the system. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No downsides in my view - it covers all bases. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Create difference reference templates to suit the needs of the roles that you are recruiting for to gain richer data. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Efficiency, speed and accuracy of reference data. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your great review!

We are happy to hear that you have been able to benefit from the efficiency that comes through using automated reference checking. We understand how tiresome it can be to have to go through the referencing process one by one and how vital it is to streamline the process.

Thanks again for your review.

Anne V.
AV
Corporate Trainee Supply Chain and Operations
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

For us, automation is actually the way ahead. It allows for the recruiters of ours to concentrate on finding probably the best talents rather than always chasing lost conversations. It is also great that judges are able to do things in the free time of theirs, which we do not usually have in the list trade. It is a lot more helpful when you require suggestions, particularly in our mass recruitment, though the amount of suggestions distracts recruiters from the job of theirs. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The one disadvantage could be you drop the chance to create a brand new connection with the referee. When you believe it is the judge that you wish to speak to each of the time, then a telephone call is actually a snap. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

XRef has saved a great deal of time and resources and is simple to use for administrators. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Testimonials and candidates that contact you at the proper time will enable you to create a quicker recruitment choice. This's also extremely beneficial since you are able to get very good details and compare them. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review, Anne.

We are happy to hear that you have benefited from the time saved by streamlining your recruitment process. We understand how important it is to gather accurate details from references in a timely fashion.

If you’re looking to make connections using references, our People Search tool might be of interest. It enables you to compliantly gather and store the details of references who have given consent to be contacted about future hiring opportunities. Please feel free to get in contact with your customer success manager to find out more about this and how it could help you.

Thanks again for your great review.

Verified User in Hospital & Health Care
AH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

referencing time is cut down

fraud detection has been helpful Review collected by and hosted on G2.com.

What do you dislike about Xref?

Candidates can't add additional referees after they have already submitted some. Candidates can't change things after they have submitted them.

It would also be good to have that access on the hirer's side to change the email address if it was incorrect etc. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

referencing time is cut down

fraud detection has been helpful Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review.

It is great to see how you have benefited from the time saved and security gained through using Xref.

We appreciate your feedback regarding referees and we will incorporate this in the further growth of the Xref platform.

Thanks again for your review.

Cindy R.
CR
Regisseur ZorgSupport
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It is ideal that you are able to check the references of yours in time, though you are able to get a lot more information from them than you are able to over the telephone. What I appreciated was being in a position to make sure at a check whether the website link control was negative or positive generally, as well as just how difficult it was writing about adding link control to the manager's advice. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't love the loss of management which is rapidly released into the guide control process for applicants. In a nutshell, it is faster for Xref since it contacts the judge by phone rather than patiently waiting for the applicant to respond. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

I do not regret the creation of Xref at all. Include an additional level to the recruitment process, and the time of yours will come again in a week. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Because of Xref, dialing moment has been substantially decreased, and also issues with telephone recruitment of busy respondents. With a rather busy agenda, I don't have to cope with these elements and so I could devote time searching for unicorns with potential! Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review, Cindy.

It’s great to hear that you are benefiting from the time saved by using Xref’s automated reference checking.

We appreciate your feedback regarding the difference between automated reference checks and phone reference checks but would love to understand this a little better and would be happy to discuss this further. Please contact your Customer Success Manager if you would like to do so.

Thanks again for your review, and best of luck in your search for those ‘unicorn’ candidates!