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Xref Reviews & Product Details - Page 35

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Answer a few questions to help the Xref community
Have you used Xref before?
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

It's straightforward to use, which saves me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Some people can see it as not personalised enough as it is all automatic, this doesn't really bother me though. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time- this is by far so much quicker than calling every single referee to complete a phone based reference. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review.

We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative.

Thanks also for sharing that feedback about personalisation. We agree that it is important to still maintain a human element of the recruitment process while benefiting from the efficiency and assurance that technology offers. Hopefully, you have been able to apply some of the customisable features in the platform, such as the notes to candidates and referees. If this is something you’re not familiar with, feel free to reach out to our support team for more information.

Thanks again for your review!

See how Xref improved
Verified User in Hospital & Health Care
IH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The same saved, ease of use for referees, great customer service from Kelly Thompson. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing, can't imagine recruitment without it now. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Efficiency, was initially worried about the inability to probe deeper into comments but have found that people tend to write more with a greater sense of anonymity and in their own time/convenience. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, we appreciate you taking the time to share your experience with us - and we agree, Kelly is truly a gem to have on our team!

We’re glad that you’re benefiting from the high-quality references and quick turnaround of the Xref platform. We’re all about ensuring that our users have a smooth reference checking experience, and we’re delighted to hear our tool has provided this for you.

Verified User in Non-Profit Organization Management
AN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

fast, simple, you don't have to follow up with referees on the phone, you have a concise copy of the reference for the employees records, you can customise the questions depending on the role, saves SO MUCH time Review collected by and hosted on G2.com.

What do you dislike about Xref?

I think xref is a great tool - there are no downsides from me Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref saves so much time so that you can do other recruitment tasks, it also benefits the referee as they can complete the questionnaire in their own time and not have to take a call during office hours Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review. We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative. We’re also glad that you’re making the most of the template builder feature to customise your questions.

We strive to continue to make our product better to help wonderful customers like you achieve your hiring goals. Thanks again for sharing your experience.

Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The convenience of gathering information from people that we cannot reach over the phone. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't have any downfalls - they give us updated e-mails to ensure that we know the status on XREF frequently and that is key! Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

The benefits are that we get answers quickly rather than playing phone tag. Review collected by and hosted on G2.com.

Response from Lorna of Xref

Thanks for taking the time to leave a review. We're so glad you have benefitted from the ease of conducting reference checks using an online solution that takes away the need for phone tag!

Great to hear you also appreciate the timely updates on the progress of your references.

Thanks again!

Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

It is great as the references can complete the check at anytime, rather than chasing them with phone calls. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing- absolutely love the system, so handy Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Would reccomend! Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

The monitoring of potential fraudulent references is great. I also love the replace option if we aren't satisfied with the reference Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your feedback. We’re delighted when our clients share their love for Xref. We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative.

It’s also great to hear you’re benefiting from the potential fraud flags, we know how important that assurance can be when making hiring decisions.

Thanks again for sharing such a positive review.

Verified User in Real Estate
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I love the time saving and detail provided by using XRef. Its like a set and forget product, and completely takes care of a big part of my role which is to verify and understand the work history and capability of candidates our company are looking to hire. I love that I can create my own reference templates where I can ask very specific questions around our industry. The help line team are very quick in answering queries I have and we have implemented a lot of features that have improved the product even more. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not really anything. I have not used a product like XRef in the past and have been completely satisfied and pleased with the results I get when using this product Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Make the most of using customised templates. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

One of the biggest problems solved by using this product, is that the referee can answer the questions at a time suitable to them. Previously I was completing references by phone and often 1) you had to leave a message and wait for them to phone you back. Sometimes this took numerous attempts 2) When you did connect, the timing of your call was not convenient and they sometimes provided you with a very hasty, not well thought out reference or told you they couldn't talk and to call back at another time. This delayed the process considerably. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for this lovely review, it is great to hear that you're making great use of all that online reference checking has to offer. We love being able to provide a service that helps teams to save time and improve their hiring process.

Verified User in Management Consulting
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Timely Notification of reference request raised and friendly user interface. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing as such as I am using Xref from last 6 mmonths. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Its a good reference check site and would improve your check process and quality of the hires, it will saves your time and energy and I would definitely recommend it to everyone.

As their interface is user friendly and it will give you easy of work Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

It helps us improving our quality of candidate and we can easily downloads customize reports and timely manner of each step notification. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review.

It's great to see that you have been able to see the benefits of using Xref over the last 6 months. We understand how important it is to have a simple and easy experience throughout the reference checking process of hiring.

We are always looking for ways to improve the service, if you find that you have any feedback you wish to pass through to us please feel free to contact us and we will make sure it is taken onboard.

Thanks again for your review.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Time and cost saving, ease of use, friendly customer service. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Only downside has been links going into junk inbox - but is being fixed Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

constant referencing check due to recruitment drive across 3 different regions Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for the wonderful review. It’s great to hear that you are finding our platform easy to use and enjoying the time and cost-saving benefits. Our staff at Xref are a passionate bunch and take a lot of pride in helping clients like you to achieve their goals.

Verified User in Utilities
IU
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

Does the job for you! follows up and sens reminders and flags fraud too! Review collected by and hosted on G2.com.

What do you dislike about Xref?

not many difficulties or challenges to be honest Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

N/A Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

ability to speed up the recruitment process and take out the risk of human error Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review with us. We’re glad to hear you’re enjoying the benefits of an efficient and automated reference checking process. We’re all about offering teams a better and faster way to conduct reference checks, so we’re happy to know that Xref has reduced your recruitment workload and helped speed things up.

Thanks again for this review - it's much appreciated!

Verified User in Civil Engineering
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

Love the new People Search notification functionality

Easy to use

Fully integrated with our ATS

Email alerts when a reference has been completed

Potential fraudulent reference checks get flagged Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing - the platform is intuitive, I wouldn't change anything. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

N/A Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

It saves me a lot of time having to call and type up reference

The People Search function has allowed me to convert new candidates

It put the onus back on the candidate to provide ref contact details

We get to read the referee's own words which is important Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks so much for this wonderful review. We appreciate your feedback! We're glad to hear you're enjoying the platform and making the most of online referencing.