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Xref Reviews & Product Details - Page 39

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
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Have you used Xref before?
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Michelle K.
MK
Talent Acquisition Partner
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ability to complete reference checks in a timely manner is the most obvious benefit, but also the amount of detail we get from the referees is significantly more than in phone based reference checks (where a "good" might be seen as a way to hurry the telephone call up!). We appreciate the easy, at a glance way of seeing if the reference check is overall positive or negative, and the easy export out of the system to be able to include reference checks in our offer proposal to the hiring manager. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only possible dislike I could think of is that the candidate's timeliness in entering the referees is something we can't control (whereas, we can control quickly jumping on the phone to the referee). Having said that, we would be more held up by the phone tag with the referee than we ever are with waiting for a candidate's response, so Xref is overall much faster. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

You will absolutely not regret implementing Xref. It will add an extra level of detail to your recruitment process, whilst giving you hours back each week. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref has significantly reduced both our time to fill, and the frustration of playing telephone tag with busy referees. We also now no longer have to factor this into our busy days, and it leaves time for sourcing those unicorn candidates! Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Rating Updated ()
What do you like best about Xref?

We used to have to setup calls with new hire's references, but XRef takes the manual effort away - seriously! You don't need to call the references yourself using XRef or go through the time to setup phone calls. It is up to your candidates to fill their references out in the system and it will forward a set of customized questions for the referee. XRef will flag you regarding any unusual activity that has occurred from the references (e.g., same IP address used) and they have account managers there to support you. It will also compare the word count of the candidate compared to the average. It also makes it very easy to download the reference document and flip to the hiring managers. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes you may miss out on tone of voice that you'd experienced when calling references, but this is the only thing I can think of. I think XRef as just as valid as phone calls. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

XRef can flag any suspicious activity that you may not have been aware of if you were to call the references yourself. Essentially with XRef you can reduce the risk of fraudulent references. It also makes a huge difference in the time to fill a position - what may have taken a week to complete all references now is down to one or two days! Highly recommend XRef! Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your great review.

We’re glad to hear you’ve been able to experience some of the many benefits of automated reference checking. We are all about making the process more streamlined and secure.

Thanks also for your comment about the tone of voice. Our reference reports include a full analysis of the feedback provided, in order to offer insights into the overall sentiment and content of the reference. This will often provide a much greater and deeper understanding of a reference’s opinion than may be gathered on a quick, conversational phone-based reference check.

Our team is always here to help ensure you have the best experience with the platform. If you’d like to know more about how you can maximise your results please feel free to reach out directly.

Thanks again for your great review.

AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

We have fully switched our referee checks through to X-Ref, since implementing X-Ref we save over 20 hours a month in back and forth phone calls. X-Ref allows us to bulk upload refree checks, submit and not need to stress until its time for us to review the checks. we are assured that when we use the program any fraudulent referee checks are picked up on. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only thing that i dislike about X-Ref is that it currently does not link to our HR platform if we want to store the referee checks on the staff folder we need to download and upload them. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

X-Ref works very well to complete referee checks in a timely manner with easy to read and review information. organizations are assigned an account team member who has regular check in's to make sure that the product is working for the organization. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

We have solved the problem of needing to play phone tag for referee checks, we have been able to save over 20 hours a month in referee check processes, we have also been able to prevent biases and error when recording information which ensures when our interview panel is reviewing the referee check they are getting the most accurate information. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The account managers have been great to help us set up and provide ongoing maintenance of our account Review collected by and hosted on G2.com.

What do you dislike about Xref?

Perhaps not the cheapest of automated platforms (but understand that you do “get what you pay for”) Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

I’d certainly recommend Xref to others Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Our ability to complete bulk reference checks and save us, and our line managers a lot of time, has been very easy to achieve. Candidates are able to nominate their referees online and complete the entire process on mobile, which has been extremely helpful Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for taking the time to provide this review. We're glad to hear that you're enjoying the platform and making the most of the many benefits of online reference checking!

James S.
JS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Xref?

Ease of Use - saves me a lot of valuable time Review collected by and hosted on G2.com.

What do you dislike about Xref?

references are supplied by the candidate so they are never going to give referees that will not talk highly of them so is it a really good representation? Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Great referencing tool and makes it very easy to obtain references and it is also user friendly Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

benefits is mainly time - it saves me a lot of time and effort to contact referees myself which is in fact time consuming Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks very much for the review. We appreciate your feedback. It's great to hear you're saving so much time with online reference checking!

Annie D.
AD
Non-Revenue Enablement
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xref?

Xref is a very simple, automated tool to help collect references, which can be a very time consuming task. Because of the use of technology, Xref can also catch possible fraudulent references taking place. For example, if a candidate fills out a reference themselves or does not provide professional email addresses, Xref sends us a notification. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not speaking to a reference directly over the phone can sometimes be a con - less room to dig deeper into answers they may have provided. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Our HR team has been able to successfully complete reference checks with the click of a button. Additionally, we've had two (unfortunate) situations where we've decided not to move forward with a candidate because they entered in their own reference answers. Xref can track this by providing news to us that they were all filled out under the same IP address. This is alarming and not a good ethical decision on the candidate's end. Overall, this is an extremely helpful service when determining if the candidate is a good fit for our team. (From my personal experience, Lara with Xref was VERY responsive and helpful when determining how to handle one of these fraudulent cases). Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The quick turnaround in completing this very important stage in the recruitment process. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not getting to speak to the referee directly. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Sign up, you will save so much time. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

The time saved in having this automated. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review.

We are glad to hear that you are benefiting from the time saved in the referencing stage of the hiring process.

We understand that this process is different from the direct approach, however, we know that greater insights can come through online referencing, including details that may not always be available by speaking to the referee directly.

Thanks again fro your review.

Verified User in Mechanical or Industrial Engineering
IM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

the very small amount of information I need to enter Review collected by and hosted on G2.com.

What do you dislike about Xref?

I can't think of anything I don't like about xref Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

when recruiting a large number of employees it makes sense to outsource the function Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review!

We are happy to hear that you have been able to benefit from the simplicity that comes through using the Xref platform for online referencing.

thanks again for your review.

Verified User in Hospital & Health Care
CH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Xref?

The team are very responsive - references are completed much faster Review collected by and hosted on G2.com.

What do you dislike about Xref?

I cant submit the reminders or links myself - Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

No problems - Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review. We’re delighted to hear that you’ve had such a positive experience with our customer success team.

In regard to your concern about reminder emails, we are able to modify this upon request. Please reach out to your dedicated account manager, who will be able to assist you further.

Thanks again for the review! It’s great to hear that you’ve been enjoying the benefits of an automated reference checking process.

Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The "clean" feel of the website; how it is laid out. Review collected by and hosted on G2.com.

What do you dislike about Xref?

2 factor authentication ... but I understand why this is important. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Getting reference checks for potential candidates at my organisation. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review.

We appreciate your feedback and we are glad to hear that you enjoy the feel of the Xref platform. We also appreciate your understanding when it comes to the security of the information within our system and we look forward to being able to assist in the future.

Thanks again for your review.