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Xref Reviews & Product Details - Page 33

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Answer a few questions to help the Xref community
Have you used Xref before?
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The detailed insights are great for understanding candidates experience with former employees Review collected by and hosted on G2.com.

What do you dislike about Xref?

A bit hard to get a holistic view of the details. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Love that we can ask the questions we want Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to write such a great review. We’re so glad you and your team are benefiting from the ease, efficiency and insights of the platform.

Xref is passionate about ensuring the right people are recruited into the right roles so creating a questionnaire that asks the right questions is crucial to make confident hiring decisions, and we’re pleased to hear that you’re benefiting from this feature. Thanks again for sharing your review!

TN
Talent Acquisition and Retention Coordinator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like that Xref us fast and easy to use Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't like that I am not able to ask follow up questions or get a sense of hesitation in an past employer voice Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

cutting down the time it takes to obtain a reference Review collected by and hosted on G2.com.

Response from Lorna of Xref

Thanks for the great review, Tara. We're glad you're benefitting from the ease and speed of the Xref platform.

In regards to your point about asking further questions - it's possible to include a final question at the end of a questionnaire, which asks if the referee is happy to be contacted at a time that’s convenient for them, if any further detail is required. This offers referees a chance to opt in to being contacted at a time that works for them and can make for a great opportunity to reach out where necessary and appropriate. Please feel free to get in touch with our support team on support@xref.com if you have any further questions about this feature.

Thanks again, Tara!

Andrea F.
AF
Talent Acquisition Operations Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Our account manager and support team are always very supportive and responsive. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We integrated Xref with Greenhouse however, we had to remove it as it wasn't recording the source of hire correctly in Greenhouse. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Efficiently conducting accurate reference checks for new hires. Review collected by and hosted on G2.com.

Response from Lorna of Xref

Hi Andrea, thanks very much for taking the time to write a review.

So glad to hear you're happy with the level of support offered by our wonderful team.

In regards to the Greenhouse integration issue - we would really like to resolve this for you. It would be great if you could flag the issue to your account manager, they will then discuss it with our integrations lead to help get things back up and running.

Thanks again!

JR
Recruitment Advisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The reminders to candidates and their referees Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes referees fill in the bare minimum which can make it tough to read the true sentiment of the reference. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

I would advise to use Xref as a great tool for volume recruitment. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time mostly Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review, Jordan! We’re delighted to hear that you’re enjoying and advocating the time-saving benefit of using Xref. It’s great to hear that the auto-reminders to candidates and referees is freeing up your referencing tasks too.

In regard to your comment on referee response, we understand that every referee has their style of responding which is why our platform offers the opportunity to tailor your questionnaire to ensure you are asking the best questions for each role and that you get all the details you need. If you have any questions about this or would like any assistance, please reach out to your account manager.

We appreciate the recognition from wonderful clients like you, thanks again for the review!

Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The efficiency of getting reference checks done online, by gaining the candidate's consent and they input their referees details. Also, the online tool is able to pick up fraudulent reference checks which is not able to be done over the phone. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I do not like about Xref! Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

There are no current problems that we are solving with Xref. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for your feedback! We’re glad to hear you’re enjoying the many benefits of automated references. We’re all about ensuring that professionals like yourself can make great hiring decisions, quickly with all the information you need at your fingertips.

We agree that one of the significant benefits of using Xref is the ability to flag suspicious candidate activity and we’re delighted to know that you’re appreciating this feature.

Thanks again for your feedback.

Richard E.
RE
Senior Talent Specialist
Computer Software
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

good UI, auto response if the system suspects candidates and their referees are using the same machines Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing to dislike - very good app - would recommend Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

i cant think of a better alternative Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

quick turnaround for references for employment Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review, Richard.

We are happy to hear how much you like using the Xref platform. We understand how important it is to have an efficient and secure system to help the hiring process.

Thanks again for your great review.

Nav E.
NE
Talent Acquisition Business Partner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

easy to use and send out to candidates. References come back quite quick. Review collected by and hosted on G2.com.

What do you dislike about Xref?

not being able to add and remove questions easily on the template Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

simple product which makes obtaining references quick and easy. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

able to fast track hiring process Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review, Nav! We’re glad that the ease and convenience of the Xref platform helps you fast track your hiring.

In regards to your comment on changing questions to the template. If you have a set of questions that you’d like to add or remove, you can email your reference template to our customer success team to upload to your account. If you have any further questions, we will be more than happy to assist. Please feel free to reach out to our support team at support@xref.com.

Thanks again!

Verified User in Construction
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

It's a compelling platform to influence referees to offer more than the usual level of detail. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The need to influence others to accept the outcome holds more credibility than other sources. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

XRef is a good example of how AI can and should be used to remove low-value transactional work from Recruiters. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Ref checks are one of a Recruiter's least value-adding transactions so this frees up Recruiters to get on with more value-adding work. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for sharing your review! We love to hear our customers sharing their experiences of the Xref automated platform.

We’re passionate about ensuring the right people are recruited into the right roles so we’re delighted to hear that the Xref reference checking template has helped secure the level of detail required for making confident hiring decisions.

Thanks again for your review!

Laura M.
LM
Recruitment Specialist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Not only is my process easier and quicker, but the response time from the team has been so fast! I can get a new template put into the system with a quick email - and they'll have their team on it ASAP. Great response times. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I'd like to see candidates be able to add references as they go. Instead of having to send them a new invite when their first references don't participate. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

We've shortened our Recruitment time-to-hire by a full week! Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review, Laura.

It is great to hear that you have benefited from the speed and ease that comes through utilising online reference checks. We understand how important it is to have a speedy process to help complete these vital checks.

Thanks again for your review.

MA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Xref?

It's all automated, can be integrated with our ATS. Also tell us of any suspicions activities. Very efficient and reliable Review collected by and hosted on G2.com.

What do you dislike about Xref?

Probably nothing. May be with the integrations, if we could download the reports directly from the ATS rather than logging in XREF, that would be great Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

So many benefits, Time saving - just enter the details of the candidates and rest if been taken care of. Templates are great, interface is great. Easy for candidates to understand. So much time saving Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thanks for your review, Meenu.

We are so happy to see that you are enjoying the benefits that come from online referencing. We understand how important it is to have an efficient service that saves time and effort.

Thank you for your feedback regarding the reports as well. We will make sure that it is escalated to the correct team to make sure that it is viewed for future updates with out integration partners.

Thanks again for your review.