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Xref Reviews & Product Details - Page 30

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
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Have you used Xref before?
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Machinery
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Quick and easy to administer. The system automates follow-ups/reminders. Review collected by and hosted on G2.com.

What do you dislike about Xref?

You can't edit referee details on your candidates behalf (ie email or phone number). Also, from memory, there are limitations as to when you can request a replacement referee; you should be able to do this at any stage. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

A lot of time saved in admin, quicker turn around time, more user friendly for overseas candidates or referees. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to leave your review. We’re glad to hear you’re enjoying the benefits of an efficient and automated reference checking process.

In regards to your comment on adding referee details, it’s important that you have permission from the candidate to contact their chosen referees, so it’s best that this step in the process is left up to them to complete, to ensure your references are fully compliant.

We agree that it can be difficult and frustrating to chase after reference, so it’s great that you’ve been able to experience the benefits of an online alternative, especially when it comes to international hiring. Thanks again for your review!

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Rating Updated ()
What do you like best about Xref?

How quick and easy it is to select which template etc. and enter candidate details, all data/results are displayed clearly, and the ability to download or share results, ability to personalise templates Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not being able to remove or filter out incomplete or failed requests from dashboard

Would like the ability to view last 60 or 90 days Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

integration of our background checks is time saving and convinient for us as well as the candidate Review collected by and hosted on G2.com.

Verified User in Retail
IR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Have used the product across various businesses and never been let down, its a time saver for me, it gets better references by giving the referee the ability to manage their own time, and it provides security. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be great to add better flexibility to make changes to ask specific questions around concerns we picked up at an interview, which may not otherwise be in the template. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time saving, better quality Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for sharing your review! We’re delighted to hear that you’re enjoying the convenience and time-saving benefits of using Xref.

We agree that data security is crucial when gathering reference checking information so we’ve ensured that our platform is secure and globally compliant.

Regarding your comment on customising the reference checking template; our platform offers the opportunity to tailor your reference questionnaire. This will ensure that you get specific information to help you hire confidently for the role or address any concerns that may have come up during the interview. If you have any questions about this or would like any assistance getting custom questionnaires set up, please reach out to your Customer Success Manager.

Once again, thank you for your review.

Jai B.
JB
Senior Talent Acquisition Specialist - EMAGINE People Technologies Private Limited
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Xref?

I operate in the recruitment process and I've to sign up for the very best folks in my telephone and team nearly all individuals to be back on their responses. It has taken us a while to go up the stairs. XRef, that saved us a good deal of time. We are able to enter applicants and you are able to also enter the references of yours, rather than having all the candidates of ours as reference points. In case you deliver us suggestions, we'll typically get a reference solution in 24 - 48 hours. Faster, a relationship is discovered! It's really simple to ask for assistance and mail it to our recruitment supervisors. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It is a bit of different because we do not discuss instruments recommendations. You are able to put the word website link on the site. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Improved Xref efficiency, improved customer services and enhancing of applications. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Xref has completely accelerated our recruitment process. This's especially crucial since our applicants are typically offered a lot. We could not cover deferment in concept, so Xref completed our fine stage in time. Additionally, with a great support group, you are able to check your account. Review collected by and hosted on G2.com.

Response from Lorna of Xref

Thank you so much for the great review, Jai.

It's wonderful to hear that the speed and support offered by Xref have enabled you to hire the best candidates, quickly.

Thanks again for taking the time to share your feedback, we really appreciate it.

Verified User in Transportation/Trucking/Railroad
UT
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ease of use. Great tool and a great time saver for me and my team. Review collected by and hosted on G2.com.

What do you dislike about Xref?

nothing really comes to mind. As mentioned it's a great product. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Easiest tool to use when it comes to reference checking. Given we have over 1000 placements every year it has made things a lot easier. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

The amount of time myself and my team have saved for not having to do manual ref checks. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for the great review! We’re glad to hear that you and your team are benefiting from the time you’re saving and the assurance you’re adding to your hiring, by automating your reference checks. Thanks again!

SC
Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Speed, ease of use , cost effective for the business Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing that I dislike about the platform Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time, Time, Time! XRef is a huge time saver and now I can focus on the important stuff like searching for talent and having meaningful conversations with Candidates and Hiring Managers.

Xref platform also allows me to speak with the referees if i need to elaborate more as well. Great tool. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks, Sam for providing such a great review. We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref. We strive to make it as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role, as you’ve mentioned.

Thanks again!

BL
Head of Talent
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Xref?

My favourite bits are the integration, reference template creations and the fraudulent checks Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing, I am very satisfied with the platform. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Completing professional references with ease, efficiency and consistency. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks so much for your review, Brianne! We know how important it is for technology to seamlessly fit into your existing workflow, so we’re glad to hear that you’re benefiting from our integration and reference template features.

We agree that one of the significant benefits of using Xref is the ability to flag suspicious candidate activity and we’re delighted to know that you’re enjoying this feature.

We appreciate your positive feedback, thanks again!

TB
Talent Acquisition Consultant
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Easy to use, you can upload different templates, they track IP addresses and customer service is amazing Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing at all; it is simple and easy to use. It makes my life easier as a recruitment consultant. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

It solves a time issue. The referees can do the ref checks in their own time rather than someone chasing them during business hours. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, Tammie, for taking the time to share your review. We’re glad to hear that you are enjoying the many benefits of using the Xref automated platform.

We know how difficult and frustrating it can be to chase referees, so it’s great that you’ve been able to recognise the advantages of an online process.

We’re all about helping professionals like you focus on the important aspects of your role. Thanks again for the great review.

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Super easy to use on both candidate and user side. Customisable, though i haven't personally been involved in this as my organisation sticks to one specific template. I love that we're able to have standardised references across all candidates, especially across all the users in our organisation who might collect the references (i.e. one template can be used by myself and my internal team, and also by our talent team in our parent company). Review collected by and hosted on G2.com.

What do you dislike about Xref?

I think it needs better functionality regarding the ability to update referee nominations after these have been initially submitted. A few times I've had a candidate use the wrong email address, or provide a reference internal to our company which we had been unable to accept. When this has been the case, I have had to re-issue the entire reference as to my knowledge we're unable to just update from our end or the candidate's end, or accept one reference and request someone else in place of another. This would give a bit more flexibility for our needs and be a bit more streamlined. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

I love that we can have standardisation across all candidates. It makes for a much more fair hiring process when we can ensure that all candidates' references are answering the exact same questions every time (within reason for the particularly senior hires). I think this is a really important part of the hiring process and much more easily done via form than by conversation. Review collected by and hosted on G2.com.

Response from Josie Westerlund of Xref

Thank you for your review and feedback.

We are happy to hear that you have been able to benefit from the ease and customisation of the Xref platform.

We also appreciate your feedback regarding the updating of referees and will forward this on to the relevant team to work on implementing change and improvement to the system.

Verified User in Staffing and Recruiting
US
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Setting up the candidates in xref is quick and easy and doesn't require unnecessary details. Tracking the progress of references is quick with the visuals on the dashboard and downloading the references is also easy. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I would like the option to support candidates who are having difficulties adding references details. I appreciate this would stop us checking they have the same IP address but it could be useful with urgent requests. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Collecting minimum 2 references for a high volume of candidates in a timely manner. We can now see all the references requested in one place and give updates quickly to HMs. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for taking the time to share your review! It’s great to hear you’ve been able to experience the simplicity and convenience that comes from using the Xref tool. We’re happy to hear we’re helping you manage high volumes of references with ease too.

Regarding your comment on candidate support - Our support page (linked below) includes a detailed help section for candidates, with an option for candidates to contact our customer support team if required. We’re sure to take care of all urgent requests so that there is no obstruction to your hiring flow and we’d recommend you point any candidates that are having trouble in the direction of this page! This will ensure the accuracy of the reference and prevent you missing any potential cases of unusual activity. I hope this helps. Thanks again for the 5-star review!

See how Xref improved