Xref Reviews & Product Details - Page 26

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details

Product Website

Discussions

Xref Community

Languages Supported

Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)

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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!

Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Karina Guerra

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.

Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.

How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement

How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage

How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.

G2 reviews are authentic and verified.

Here's how.

Jess H.

Senior Recruitment Advisor

Mid-Market (51-1000 emp.)

5/24/2021

"Unrivaled Customer Service"

5/5

What do you like best about Xref?

We needed to set up new templates for specific roles. Reaching out to Xref for help on this was simple; they replied instantly and spent quite some time helping us set up the new templates in our recruitment system. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing comes to mind, Xref is a great product and team Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks for sharing your review, Jess. We know the importance of robust reference checking so we’re glad to hear that the customisable reference templates have been useful to you.

Time is valuable for busy professionals like yourself, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for your review.

Verified User in Higher Education

Enterprise (> 1000 emp.)

5/31/2021

"Simple and easy to use!"

4.5/5

What do you like best about Xref?

I love the simplicity of the Xref functionality, not only for the requestor but for the applicants and referees. I love that you can view the activity on each request in real time to see who has accessed the request, where it's at in the process, how many follow-ups etc. It's fantastic to have the ability to add multiple templates so you can easily tailor requests depending on the job and what you require. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I would love to see notifications being sent by SMS as well as e-mail. It's more likely that people will check their phone and respond to SMS rather than e-mail, especially when following up on outstanding requests. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

It is giving candidates the ability to take charge of their references and to be a part of the process. It's also assisted with completing references quicker. Most people are too busy to take a phone call at random and it can be hard to organise a time to call back to complete a full reference. Xref allows the referees to sit down and complete the reference when it suits them. We have seen references be completed much quicker! Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks for taking the time to leave us a great review. We’re all about ensuring that professionals like yourself can make great hiring decisions, quickly with all the information you need at your fingertips.

We are always looking for ways to improve our platform so really appreciate your comments on SMS notifications.

We agree that it can be difficult and frustrating to contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative.

Thanks again for your wonderful review!

Verified User in Non-Profit Organization Management

Enterprise (> 1000 emp.)

8/12/2021

"Quick and Efficient reference System"

3.5/5

What do you like best about Xref?

Email updates when a candidate has submitted a reference or has failed to submit a reference Review collected by and hosted on G2.com.

What do you dislike about Xref?

XRef does not inform the recruiter when an email address is unobtainable. As well, there should be an option for the referee to upload a verification document (business card, LinkedIn profile) if they are using a personal email address. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks for taking the time to review us. We’re glad to hear that you are enjoying the many benefits of using the Xref automated platform.

Regarding your comment on the email address being unobtainable, if the referee is not responding to emails, our system will notify the candidate for them to update or provide alternative referee details.

Thank you for your suggestion on referee identification; our development team is always working on updating the service we offer to meet the needs of our customers, so we appreciate your thoughts.

We’re all about helping professionals like yourself make the most of your recruiting time. Thanks again for sharing your experience.

James S.

Head of Human Resources

Mid-Market (51-1000 emp.)

2/16/2021

"Great product"

5/5

What do you like best about Xref?

Xref automates the reference checking process which saves me a significant amount of time on follow up with referees and provides me with a comprehensive report. Because it's automated, I am also able to obtain references from referees on the otherside of the world when I am asleep! Its great.

I also love that it integrates with my Electronic Recruitment System (JobAdder) and with the click of a button, everything is automated Review collected by and hosted on G2.com.

What do you dislike about Xref?

I really dont have anything to dislike about the product. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you, James! We appreciate you taking the time to write this great review. We’re glad to hear you’re benefiting from the ease that an automated platform adds to international hiring. We know the importance of a seamless recruitment workflow so it’s great that you’re also able to utilise one of our many ATS integrations.

We’re so pleased you’re finding the time saved from reference checking is valuable and can help you focus on more people-related tasks. Thanks again for your review.

Ariauna S.

Enterprise (> 1000 emp.)

5/12/2021

"Xref has changed Recruiting for the better!"

5/5

What do you like best about Xref?

Xref is very straightforward to use and is designed very well. As the system is so easy to navigate, it has been effortless to teach new team members how to use and navigate the platform. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be better if we could edit our Reference Check templates (and create new ones) through the platform directly, rather than having to speak to our account manager to do this. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Definitely invest in this product! Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

We are receiving a higher caliber of references as candidates understand that this platform tracks fraud. We have also realized how many people are trying to commit fraud which is extremely helpful in the recruitment process as we do not want dishonest people in our organization. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks for sharing your review, Ariauna! We’re glad to hear that you’re experiencing the ease and simplicity of using Xref. It’s also great to hear that you’re benefiting from the potential fraud flags, we know how important that assurance can be when making hiring decisions.

Regarding your comment on reference checking templates, our customer support team assists with optimising templates before uploading for a better reference checking outcome. Having said that, we are always looking for ways to improve the service that we offer, and are appreciative of your feedback.

Once again, thanks for your review.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/27/2021

"100% it is much more convenient platform to use for both candidates and employers"

5/5

What do you like best about Xref?

What i love most about X-Ref is how quick the turn-around time is for a reference check to be completed, compared to back in the day when we had to complete them over the phone and take around 30mins for each reference to be completed. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I dislike about X-Ref as it is working well for our organisation. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Previously it was hard to get a hold of referees on the phone immediately, therefore it took the recruitment process longer. With X-Ref now, it has helped the referee to complete the reference check in their own time and has helped speed up the recruitment process. It is extremely beneficial when we have referees in the UK to complete the references due to time differences as it was previously hard to get in contact with them, but now with X-Ref it is much easier. and convenient. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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We agree that it can be difficult and frustrating to contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative especially when it comes to international hiring.

Thanks again for your wonderful review!

Hannah R.

Talent Acquisition Manager - AU & NZ

Mid-Market (51-1000 emp.)

2/17/2021

"Great system, very user friendly"

4.5/5

What do you like best about Xref?

The integration with our ATS is great. I also like how how the system sends you real time updates and you can track where all of your references are in the lifecycle. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I cant think of anything that i think could improve. The design is great and it's very easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

I would recommend they use it. Ive been contacted by competitors of Xref and havent wished to have a discussion as xref is honestly brilliant. Its a dream to use and we never have tech issues. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Its so quick and easy and we don't have to waste time scheduling discussions with referees, which can take forever. It is so efficient and easy for all parties to use. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thanks for sharing such a great review, Hannah. We know how important it is for technology to fit your existing workflow seamlessly, so we’re glad you’re benefiting from one of our many ATS integrations.

We’re also happy to hear you have experienced the efficiency and simplicity of the automated platform. Thanks again for your review.

Andrea Fabiola M.

Senior Recruiter & Relationship Manager

Small-Business (50 or fewer emp.)

12/16/2020

"Easy to use software"

5/5

What do you like best about Xref?

it is the simplest reference checker, you have all the forms you might need to use, you just need to provide a link to your prospect and they do the rest, you then just have to make sure all references are as complete as you wish to have them, at no point you need to interact with those giving out the reference, which is really important when your are time-limited. the time is really attentive, they provide the training and help you down your learning curve when you are implementing for the first time or when there are major improvements, they adjust to your schedule as much as they can so you do not have to be joining a webinar at five in the morning or really late at night. Review collected by and hosted on G2.com.

What do you dislike about Xref?

even though it is easy to use I think the interface could be a lot more friendly, like the layout, but the one they have works great, so it is not a deal breaker for me. The platform is very complete and it adjust to our needs, other users could have different experiences with them, ours is like this. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

they have one of the greatest customer support, they provide any training you might need and they are always constantly wanting to improve your experience with the software. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

we have international candidates with international experiences, so having to make international calls, considering calling fares or time difference was a hassle, now with xref it is a lot simpler for us to have the reference we need in a timely manner, and save a lot on international calls. anything you might need to address with the referencers you can through the candidate. Review collected by and hosted on G2.com.

Response from Lorna of Xref

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Thanks so much for sharing your feedback, Andrea.

We're so glad to hear you are benefitting from the simplicity and speed of the platform, as well as our wonderful support team. We are very proud and happy to offer as much help as our users require, to make sure everyone has the best experience and achieves the best results.

Thanks also for your thoughts on the interface. As you mentioned, we are always looking for new ways to improve the service we provide, so we appreciate this feedback.

Justin G.

National Recruitment Manager

Enterprise (> 1000 emp.)

8/12/2021

"Exceptionally easy to use platform and delivers all you need"

5/5

What do you like best about Xref?

Ease of use and how quickly you get the references back. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I dislike about Xref... Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you for providing such a great review, Justin. We know how valuable time is for busy professionals, and we’re happy to hear that you’re enjoying the convenience and time-saving benefits of the user-friendly platform.

We strive to make the process as efficient and intuitive as possible so that professionals like yourself can make more confident hiring decisions, faster. Thanks again for your review.

Verified User in Defense & Space

Mid-Market (51-1000 emp.)

5/12/2021

"Xref is easy to use and saves you time chasing up references!"

4.5/5

What do you like best about Xref?

-I love that Xref is very easy/simple to use. Once set up with templates etc, you can send a referee request in only a few short clicks!

-Xref sends reminders to both the candidate and referees so that you as the recruiter don't have to spend time chasing them up!

-Xref will alert you if there are any issues with a reference.

-The customer service team is great! Cecelia one of the Customer Success Managers is fantastic, she always responds to my questions/issues within a few hours. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Overall I like Xref. It will be even better in future, when candidates will be sent text messages in addition to emails to alert them to provide details of their referees. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

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Thank you, we appreciate you taking the time to leave such a detailed review. We’re glad to hear that you have benefited from the many advantages of the Xref platform - and we agree, Cecelia is truly a gem to have on our team!

We know how difficult and frustrating it can be to try and contact references by phone, so it’s great that you’ve been able to recognise the benefits of an online alternative.

Xref is passionate about ensuring the right people are recruited into the right roles so we strive to make it as efficient and intuitive as possible to help professionals like yourself focus on the other important areas of your role.

Thanks again for your feedback!