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Xref Reviews & Product Details - Page 29

Xref Overview

What is Xref?

Simplify your talent journey and make confident, people-focused decisions with Xref. Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been trusted by businesses all over the world to empower great people decisions. Our vision is to bring data-informed feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference, pulse and exit surveys, for data-driven, actionable insights. Accessible from any device, and with multi-language capabilities, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows to recruit, retain and remember your talent with ease. Popular features: Templates and custom surveys - Using a template, you can create a survey request in 30 seconds. By using our library of best-practice survey questions, you can reduce unconscious bias. Or create your own customised survey for any role. Talent Pool - Candidates, referees and departing employees can opt-in to to a talent pool to be hired by your organisation. On average, our customers have a 60% opt-in rate. The talent pool automatically collates skills, competencies and preferred roles to reduce recruitment spend and make filling your next open role easier. Suspicious activity detection- Xref's unique algorithm monitors for unusual activity during a reference and raises a red flag if anything suspicious is detected, like a fraudulent reference, helping give you confidence in your hires.

Xref Details
Product Website
Discussions
Xref Community
Languages Supported
Danish, German, English, Finnish, Italian, Norwegian, Polish, Spanish, Swedish, Chinese (Simplified)
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Product Description

Xref is trusted by businesses globally to offer reference, background and ID checks that are fast, simple and secure.

How do you position yourself against your competitors?

With an average user rating of 4.7 stars out of 5, G2 ranks Xref as the #1 reference checking software globally. Xref has an average global rating of 4.8 stars on Google. 98% of our automated reference checks are returned, completed.

Relevant and valuable insights - A reference check with Xref delivers 60% more insights compared to phone-based checks.

Easy to use - No programming skills needed. 93% of our G2 users say Xref’s intuitive platform is easy to use.

Save time - Xref reference checks are returned completed, on average in 18 hours with 60% being completed outside of standard business hours.

24/7 support, no call centres - As a global business, we have local customer support in your geography. Xref offers a reliable tech solution with dedicated account managers. It’s an enterprise-ready solution that scales with businesses as they grow.

And more!


Seller

Xref

Description

Xref is a best-in-class, global solution that services HR professionals across all industries. Since 2010, Xref has been on a mission to bring data-driven feedback to the talent lifecycle. Catering for the niche needs of the HR industry, Xref automates reference and exit surveys, for data-driven actionable insights. Accessible from any device, Xref integrates with multiple leading HR tools and ATS platforms to offer seamless, end-to-end workflows.

Overview Provided by:

Recent Xref Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Xref with ease"
Easy to use application, and great tracking protocols for candidates and referees, I've used Xref now in multiple roles and have seen the enhanceme...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It's efficient and easy to use!"
The layout. Very simple and easy to use!
DK
Dorothy K.Enterprise (> 1000 emp.)
5.0 out of 5
"HR Generalist III"
How easy it is to use. the metric. Information about IP address being used more than 1 time.

Xref Media

How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Play Xref Video
How to navigate Xref - discover how to view and manage requests, surveys, and people, find organisation insights, access settings, and locate product guides and tutorials.
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
Play Xref Video
Send an Exit Survey request - easily send an Exit Survey request to up to 5,000 departing employees at once. Uncover key reasons for leaving and gain insights into your organisation’s eNPS score.
How to use Xref’s Pulse Surveys -  you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
Play Xref Video
How to use Xref’s Pulse Surveys - you can view and customise your survey results with advanced filtering and sorting and see participation levels, organisational strengths, and areas for improvement
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
Play Xref Video
How to read a Reference Report - this video includes how to identify unusual activity flags and where to review key information like sentiment, word count, and feedback coverage
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Play Xref Video
How to request a Reference Survey - this video shows you how to request a reference on Xref, including adding background checks and setting up your reference requirements or language options.
Answer a few questions to help the Xref community
Have you used Xref before?
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447 Xref Reviews

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447 Xref Reviews
4.6 out of 5
447 Xref Reviews
4.6 out of 5

Xref Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Civic & Social Organization
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Very customisable and easy to use. We had a potential fraudulent check and was notified within minutes of submission - amazing support team when required. Platform itself is basic yet advanced enough to do anything we need in a reference check. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing that comes to mind when I am asked what do I dislike. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

More time efficient to have references done online - we have saved HR and Hiring Managers the time of having to play phone tag with referees. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for taking the time to share your review. It’s good to hear you’re enjoying the simplicity and time-saving benefits of using the Xref platform. We know the importance of robust reference checking that helps you to make confident hiring decisions, so we’re glad to hear that the unusual activity notification has also been useful to you.

Thanks again for this review - it's much appreciated!

Verified User in Mining & Metals
UM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

Xref makes obtaining high quality references quick and easy. Xref creates efficiencies for our Recruitment team by allowing us to receive high quality, detailed and trustworthy references without having to pick up the phone and spend time chasing referees.

Xref has great checks and balances to ensure reference integrity and will flag anything suspicious right away. You always know you are getting real, detailed and easy to obtain information to give you the peace of mind you are employing the right candidate. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There isn't anything I can identify that I don't like about the product. Having text message notifications in addition to email notifications would be wonderful, though I hear this feature is in the works. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Great Resource Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

The benefits of Xref are that is makes out recruitment process more efficient. A timesaver! Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for providing such a great review. We’re glad to hear that you’re enjoying the many benefits of using the Xref platform. We agree that it can be difficult and frustrating to contact references by phone, so it’s great to hear that the online process helps you get authentic, high-quality references while giving you back some of your valuable time and providing the assurance that you’re not missing any suspicious activity.

Thank you also for your feedback on text notifications, our development team is always working on updating the service we offer to meet the needs of our customers, so we appreciate your thoughts.

Thanks again!

Marie-Claire H.
MH
Chargée de Recrutement
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Xref?

I like how XRef sends reminders, when candidates have not yet completed their references or when referees have not submitted their reference. It's helpful, because it keeps me accountable. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be great if there was an option to download the references from the home page - without clicking into the candidate. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

It saves me time and the references are usually much better. Referees take more time and tend to be more honest, which is great as it enables stronger references. Knowing that there is a fraud check, also reassures me the references are true. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks, Marie-Claire, for taking the time to share your review with us. We’re so glad Xref has helped to streamline your reference checking process; we’re all about offering busy professionals a better and faster way to conduct reference checks, so your feedback is great to hear. We’re glad you’re also benefiting from higher-quality references, and we know how vital that assurance can be when making hiring decisions.

We are always looking for ways to improve our platform so we also really appreciate your comments regarding being able to download references from the requests page.

Thanks again for the great review.

Katharine D.
KD
Talent Acquisition Leader
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

We have Xref integrated with our ATS and it is so simple to use, in a couple of clicks, our recruiters can request references and then generally within 24 hours we have the references completed. Easy for us, the candidates and the referees. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We've been using for 5 years and I don't have any complaints Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Time Saving for recruiters

Increased speed to offer as we don't have to spend days playing phone tag with referees

Ease of use for candidates

Fraud detection Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks, Katharine for your feedback, we know the importance of a seamless recruitment workflow so it’s great to hear that you’re enjoying the benefits of a smooth ATS integration.

We agree that one of the significant benefits of using Xref is the ability to flag suspicious candidate activity and we’re delighted that you’re appreciating this feature.

We strive to continue to make our product better to help wonderful customers like you achieve your hiring goals. Thanks again for sharing your experience.

Kimberley M.
KM
Recruitment Manager - Melbourne
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ability to save some time can add value to the process. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Pleased customer! The only recommendation I would have is commercially around upcoming price increases. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

I would recommend further offerings to the client (reference on employees and their engagement in the role, references from the business to qualify quality of hire). Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

The whole team agrees that the security measures have added a lot of value to the process. The extra layer of diligence is one of the best options with X-Ref. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks for this great review, Kimberley. We’re glad to hear that you are enjoying the many benefits of using Xref.

We agree that platform and data security are crucial and we’re pleased to hear that the assurance Xref offers has added confidence to your recruitment process.

Thanks again for your review!

Sourav D.
SD
Module Lead SAP ABAP, WORKFLOW, ARCHIVING and AUTOMATION
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Xref?

The excellent customer service is my ideal part of the organization, and they're helpful, courteous, and prompt in a genuine attitude. The favourite story of Xref is that it provides fraudulent notifications if the applicant uses somebody with the identical IP address. Xref will often give you a notice and all requirements to alert you to an argument. This has been helpful. I appreciate it, but they are a reputable resource that Xref describes if a person has a similar IP address. I love to get the credit once more in case we delete a request. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I've hardly any complaints about XRef, they have solved some problem I've had. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

This's extremely handy if you wish to check a variety of candidates. It is also a fantastic tool to work with if you've got a wrong time, or perhaps you need a fast rotation. It allows competitors to choose several referees; therefore, you can prepare a useful reference in a bit of time with minimal effort. You can set and overlook the notifications by understanding where the procedure is when the referee is done. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Our primary outsourcing of guide controls reduces the time we have to allocate for this element of ours' recruitment process. To reach potential applicants for more reference checks, it minimizes the level of effort required. Review collected by and hosted on G2.com.

Response from Lorna of Xref

Hi Sourav, thank you so much for your review.

It's so good to hear that you are benefitting from the simplicity and speed of the platform, as well as the courteous and prompt support of the team. We're glad you also appreciate the opportunity to investigate any unusual activity that our platform detects during a reference check, and ensure the reference provider is who they say they are.

Thanks again for the feedback.

Verified User in Logistics and Supply Chain
UL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

I like that we can integrate the reference check into our ATS. I also really appreciate how simple & easy to use. I find the reference checks that Xref does quite reliable and helped us dodge some bullets on some hiring. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Regarding the integration with our ATS, if Xref can help also to automate the ref check report back to the candidate profile is ideal. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Manual ref checks, saves alot time on both the referral end and the recruiters! Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you for your review! We know how important it is for technology to fit your existing workflow seamlessly, so we’re glad you’re benefiting from our ATS integration.

We’re all about ensuring that professionals like yourself can make great hiring decisions, quickly with all the information you need at your fingertips. Thanks again for your review.

Verified User in Construction
AC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

The ability to allow people to put into their own words their experience with the candidate. Review collected by and hosted on G2.com.

What do you dislike about Xref?

If unanswered, the candidate disappears, without being notified. Also people being 'unobtainable' making me not use Xref and doing it manually. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Mainly time management. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thank you, for taking the time to share your review. We know how valuable time is for busy professionals like yourself, and we’re happy to hear that you’re enjoying the convenience of the automated platform.

Regarding your comment on a no-response from the candidate. If the candidate doesn’t engage within three weeks, the request expires and is moved to the archived tab. I hope this helps, but please feel free to contact our customer success team at support@xref.com if you’d like further assistance.

On the referee’s email address being unobtainable, in such a situation, our system will notify the candidate for them to update or provide alternative referee details.

We strive to make the Xref platform as efficient and intuitive as possible so that professionals like yourself can focus on the other important areas of your role.

Thanks again for sharing your review!

Verified User in Staffing and Recruiting
AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

A great, secure platform that saves time having to schedule calls, type up references. No room for error as the referee answers are not able to be edited or taken out of context. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We use customised questionairres for each reference check based on the role and outcomes from the interview process. The ability to load customisable templates is cumbersome and reliant on the support team being available - taking 1-2 business days. If we were able to upload our own customised questions without having to go through the support team we would rate the service much higher. Review collected by and hosted on G2.com.

Recommendations to others considering Xref:

Works well if you use standard questionairre templates Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Saves time having to schedule calls (some of our references are international across varying time zones), or type up references. Review collected by and hosted on G2.com.

Response from Lorna of Xref

Hi there, thanks so much for taking the time to leave a review. We're so glad to hear you're benefitting from the speed and convenience of the platform, as well as the assurance that no referee feedback will be taken out of context.

We appreciate your feedback about editing templates. While the questions included in a questionnaire are at the discretion of an employer, we are committed to ensuring that all questions are compliant and optimised to offer the best feedback in return. If you haven’t already, I would recommend you check out our Template Builder tool, which enables you to create a template on the fly, from a database of thousands of compliant and high-performing questions, You can then add the template directly to your Xref account. I’ve included the link to Template Builder below.

Thanks again for your review, we really appreciate it.

See how Xref improved
Verified User in Health, Wellness and Fitness
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Xref?

set and forget questions, easy to use, IP address tracking Review collected by and hosted on G2.com.

What do you dislike about Xref?

logging in sometimes can be difficult, depending on email server. Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

freeing up the time of Hiring Managers, easy to read reports and statistics. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

Thanks so much for your review. It’s so good to hear that Xref has brought convenience and efficiency to your recruitment process. We understand how important it is to gather accurate details from references in a timely manner. It’s also great to hear Xref offers you peace of mind and delivers valuable insights on potential new hires.

Thanks again for your review!