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Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :)

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Product Description

Gist allows you to chat with leads

Overview by

Raghavender Rao Jitta (CEO & Founder, Gist)

Gist Media

Talk to the right people in the right place, at the right time – on your website and inside of your app. Stop chasing uninterested leads, and proactively reach out to the people who are most engaged on your site right now.

Increase sales by sending each lead a hand-crafted email campaign. Trigger emails and drip campaigns automatically using interactions and behaviors of your users.

Capture every possible lead by creating and testing multiple forms. Configure forms to show on any page and anytime you set by using preset display conditions to fine tune your list building.

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Dan W.

Lead Developer

Small-Business (50 or fewer emp.)

10/17/2019

"Great set of features, replaces a handful of other services"

5/5

What do you like best about Gist?

The integration of all the features is killer. Contacts, leads, marketing emails, automation emails, knowledge base, all tie together really well. The UI is nicely laid out and easy to use. As is the APPI, if you need to dive that deep. Well thought and full featured. Review collected by and hosted on G2.com.

What do you dislike about Gist?

I had a couple of issues importing contacts from my app but the support team sorted me out in a few minutes. No else to dislike really. I use Intercom for another business so the concepts and interface were already felt very familiar. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

I'm using Gist in a SaaS product to welcome and on-board new users and to send new feature emails. Also using automations to trigger messages based on certain user actions.. Users of Intercom will likely see a cost reduction by switching to Gist, and also get a handful of other integrated features included too. Review collected by and hosted on G2.com.

Carron H.

Small-Business (50 or fewer emp.)

9/5/2020

"This is a good automation system for Woocommerce users. Still learning but so far so good!!"

5/5

What do you like best about Gist?

The simple automation system and templates Review collected by and hosted on G2.com.

What do you dislike about Gist?

Nothing so far. Everything is pretty self explanatory. Review collected by and hosted on G2.com.

Demian z.

MasterCoach

Small-Business (50 or fewer emp.)

9/21/2019

"Indispensible tool"

5/5

What do you like best about Gist?

Most valuable for me is the feature rich integration between the solid chat platform and Email Marketing that Gist provides. It has become an indispensable part of my set up. In the beginning I did not like that the brand name back then (Convertfox) was visible below the chatbox. I thought that this was not an ideal name for my customers. (They dont want to be converted or outstmarted by a fox). But fortunately they changed the brand name to Gist. I like that much better.

What I like a lot is also that since I have been using Gist (former Convertfox) it has been deploying new features on a regular basis. I feel confident that this will be a future in the hands of a solid company. Review collected by and hosted on G2.com.

What do you dislike about Gist?

I have a hard time to come up with something that I dislike. Perhaps that the interface is not in German? Or that adding additinal staff could be cheaper? Or that it should find me new leads automatically? Review collected by and hosted on G2.com.

Recommendations to others considering Gist:

Go slow when you set things up. Start with the basics and learn along the way. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

I am providing a constant and easy to use way to reach me through the chat box. Most people use this way instead of the contact form that also is on my side. Also I can use pre fo Review collected by and hosted on G2.com.

Drew H.

Lead Software Engineer

Small-Business (50 or fewer emp.)

2/9/2020

"Gist is my go-to marketing automation platform"

5/5

What do you like best about Gist?

Streamlined interface with a lot of features that work together. Super simple to tag and untag contacts and visitors, send follow up emails, and re-engaged past customers with minimal time and effort. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Not much to dislike, the platform has been constantly improving over the past few years and I've been very impressed with what the Gist team has pulled off - looking forward to seeing more as they continue to develop. Review collected by and hosted on G2.com.

Arnab Ranjan M.

Owner

Small-Business (50 or fewer emp.)

9/8/2019

"Powerful all-in-one business automation tool"

4.5/5

What do you like best about Gist?

I like how I can target specific people on my email list. Just because they're on my list doesn't mean that they'll get an email. I can send email to particular tags so that as I add new tags, I can target emails to specific people for a better experience for them and a better result for my efforts. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Their basic lead capture forms, pop-ups. Hope they can create a better editor for this one so that we can build good looking forms that are enticing for our website visitors. Review collected by and hosted on G2.com.

Recommendations to others considering Gist:

I have been using Gist since it was in beta. The platform has improved a lot. They have changed to be more user-friendly, Email delivery is top-notch and taging customer is based on their browsing a plus point . Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

I use it mainly to answer inquiries of my client via live chat. I'm using this as my email marketing platform and scheduling platform too. Review collected by and hosted on G2.com.

Abe C.

Co-Founder at simplicityEngine

Small-Business (50 or fewer emp.)

9/5/2019

"An All In One Customer Support And Marketing Suite"

5/5

What do you like best about Gist?

I've come to depend on the live chat feature so much that I cannot run my business without it. The mobile app makes my dream of running my business remotely a reality. Two months ago I was on the Swiss Alps and got a message from a potential client, I was able to close the customer while spending the day on the mountain top. Not to mention that the knowledge base makes supporting customers on the go a breeze. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Their email marketing features are still not where I would like them to be but they are improving all the time. Review collected by and hosted on G2.com.

Recommendations to others considering Gist:

I have recommended Gist to some of my friends and they also started to use it in their businesses. Purchase with confidence. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

I am subscribed to the highest tier of Gist, so I am taking the full advantage of the platform. I use it for lead capture, customer support, live chat, and email marketing. I was able to customize the chat widget to match my site's branding and the whole experience is very smooth. Review collected by and hosted on G2.com.

Ivan C.

Small-Business (50 or fewer emp.)

1/28/2020

"One of the best all in 1 Marketing platform I have used"

5/5

What do you like best about Gist?

Gist has came a long way. Love the automations. One of the best all in 1 marketing I have ever used. Review collected by and hosted on G2.com.

What do you dislike about Gist?

There is a staggered email send limit. However, I believe if you are not using the platform for spam purposes and legit reasons, it is understandable that they need to keep their mail server clean for deliverability. Review collected by and hosted on G2.com.

Sammy K.

Marketing Manager

Marketing and Advertising

Mid-Market (51-1000 emp.)

11/19/2019

"An electronic answering tool for leads"

4/5

What do you like best about Gist?

Gist app for chatting is great and incredibly easy to set up on our business. It allows us to track user interaction on our web, enable us to recognize the consumer behavior on our homepage, and also monitor chat discussions. There is a great live view to show new users how to use the app. It lets us give our consumers even faster solutions based on our awareness. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Gist could enhance its usability for pop-ups and front ends to make a better incorporation into the homepage. Although Gist has a huge number of functionalities, this means that the advancement never gets as quick as I want, and even if updates are released constantly, they don't usually cover some aspects of the basic functionalities. Review collected by and hosted on G2.com.

Recommendations to others considering Gist:

Gist is an extremely useful tool for departments or groups who want to include service, support, and branding in the same manner. I think it is suitable for a company with very personalized products, as it will allow them to reach customers proactively and stay 100% involved in the selling process. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

We use Gist as an electronic answering tool for leads who choose our reference and to schedule meetings, so it takes away the need to connect to clients or departments by using several programs. We also use Gist as a secondary tool for other activities, such as email marketing and customer service. This way, we don't have to pay separately for them. Review collected by and hosted on G2.com.

Dora C.

Marketing Specialist

Mid-Market (51-1000 emp.)

11/18/2019

"Book demos and handle email marketing with Gist"

4.5/5

What do you like best about Gist?

Through Gist, you will communicate with your customers regularly and in an effective way. It has some great shapes integrated, and a large variety of design options, that are much better than seasoned options. The scheduling and adaptability of the layout is an advantage as well. The desktop app is great and makes it easy to set up your addresses and the mobile app enables us to monitor and manage customer service on the move for all support problems, so you will be able to manage this from any device. Review collected by and hosted on G2.com.

What do you dislike about Gist?

I would like to see more email marketing capabilities within Gist, but it doesn't look like they are going to apply this soon. Also, I would like to have a more configurable chatbot toolbar. Review collected by and hosted on G2.com.

Recommendations to others considering Gist:

Gist a tool that it's suitable for companies that you want to handle support and email advertising in the best possible way. It allows you to get information with templates and add details. With Gist, your knowledge and experience will give your customers a boost. Review collected by and hosted on G2.com.

What problems is Gist solving and how is that benefiting you?

My company uses Gist for WebClient, trying to book demos and email marketing on our homepage. This enables us to quickly involve potential customers, which has greatly increased modifications. Although it is mainly used in the marketing department, everybody in my business has access to Gist as its uses expand to other departments. It allowed us to switch standalone installer providers for far less than we had spent previously. Review collected by and hosted on G2.com.