Gist Reviews & Product Details - Page 11

When I first started using Gist it was in a beta stage (and was called ConvertFox). Over a short period of time they grew their team and product to a serious All-in-one platform for customer support, live chat, marketing, drip-feed email campaign and much more. I love that the team develops the tool so fast and efficient. Review collected by and hosted on G2.com.

Sometimes it can be a bit slow, but I guess most tools that are THAT powerful need a bit of time to load. Review collected by and hosted on G2.com.

I like that Gist is an all-in-one solution that can help you provide the best customer experience while leveraging new tools such as Bots, calendar integration, knowledge base, chat, and more. Review collected by and hosted on G2.com.

The Gist team is pretty fast resolving issues for their customers. I was able to get replies within seconds and resolution within minutes. I can't complain but to say that Gist team is on top of their game when it comes to customer support. Review collected by and hosted on G2.com.

I love the service that I receive from Gist. They are very responsive when I need help and make updates that fit my needs. They helped me transition from my previous provider, helped me set up my sales funnels and more. They go above and beyond my expectations. I don't know what I would do without the great service and care that the Gist Team provides for me. I feel like a VIP. Review collected by and hosted on G2.com.

They made lots of improvements over the years that I absolutely love. I have not complaints. Review collected by and hosted on G2.com.

Gist is continually improving its services. I love being with a company that is always adapting and adding features. It's clear that Gist listens to their community. I love being able to add workflows to trigger emails and actions based on the behavior of those who visit my website. The latest live chat update is great too. Gist has allowed me to easily create a level of automation that guides my customers through various processes such as registration, ordering, and obtaining more product information, which has freed up a lot of time for my staff. This makes the process much easier for my customers, removing friction and making the customer's experience so much better, which in turn helps create loyalty. Review collected by and hosted on G2.com.

The ability to host forms were removed with the latest upgrade of forms. However, the new forms are so much better and way more robust. Other than that, I don't have any complaints. I'm told the hosted forms will be back with some future updates. Review collected by and hosted on G2.com.

One of the things that has impressed me most about Gist is that it strives to bring everything under one platform. Having the ability to run chatbots, launch drip feed campaigns, do an email blast, connect to your calendar, track users and more in one platform is not unique...but getting it all for free or low or low cost is. I have used some big-end products before and they are great, but they are also designed for the big-end of town and are largely not cost effective for your small-medium businesses.

The value that Gist delivers is actually pretty phenomenal when you start working out how many systems it can potentially replace. Even their free plan incorporates full features, so it's a pretty easy choice to at least try it out.

The additional kudos however goes to the fact that they continue to add value to their platform. The most recent additions have included web forms and pop-up tool which demonstrates they are a growing company that is willing to invest in its own platform as well as its customers. Review collected by and hosted on G2.com.

Like most all-inclusive software packages, there's a bit of a steep learning curve in how it all fits together and getting the initial integrations set up. I've also found the terminology to be somewhat different to some of the other marketing platforms I've tried in the past, which at times is confusing.

That said, they have a pretty comprehensive tutorial and education system to back up their platform and a growing network of users for collaboration and continued learning.

On the email marketing side, they don't have design templates to choose from, so you have to create and upload your own in HTML. Review collected by and hosted on G2.com.

I love that it is a complete solution to the vast majority of my needs at a fraction of the price others offer. Without needing to cobble together a Frankenstein of tools, I can take care of my email and website marketing needs with only WordPress and GIST. Review collected by and hosted on G2.com.

I am frustrated by their clunky client management (by their own analysis, they are not a CRM yet) Review collected by and hosted on G2.com.

Live customer support and how easy it is to integrate a chat on our website Review collected by and hosted on G2.com.

It was a bit hard to getting started because of all the features. Took some time to get a full overview of it all and how powerful Gist really is. Review collected by and hosted on G2.com.

All-in-one suite is fantastic. Idon't have to have different platforms (Email, Live chat,) to do what I need. The price is affordable as well. Review collected by and hosted on G2.com.

There is nothing I dislike about Gist platform. Review collected by and hosted on G2.com.

Comprehensive features, great interface and support.

The team is always reachable and are coming up with frequent updates. Review collected by and hosted on G2.com.

Little concerns during their pre-launch which I think is too late to discuss now as it is nearly 3 years since I subscribed Review collected by and hosted on G2.com.

Gist's Live Chat is very easy to administer from email, desktop, and mobile app, and syncs seamlessly between the 3. Review collected by and hosted on G2.com.

Lacks the polish of mature platforms like Hubspot, but it's a minor inconvenience. Review collected by and hosted on G2.com.