Gist Reviews & Product Details - Page 14

1. Software is constantly updating and improving.

2. They have responsive support that are always ready to answer any questions.

3. They are ready to help. They moved our knowledge base from another provider to make it easier for us to move. Review collected by and hosted on G2.com.

1. They had some bugs in their WYSIWYG . However, these are now fixed.

2. Our email templates broken after one of their system's update Review collected by and hosted on G2.com.

- simple and fast set-up

- Linking between crm and supportdesk

- engaged support

- messenger Review collected by and hosted on G2.com.

- onboarding for new users could be even simpler

- Visitor detection could be improved Review collected by and hosted on G2.com.

If you are looking to improve your customer service, then you definitely want to check Gist. Their all-in-one tool has live chat, email marketing, knowledgebase, meetings, sales process automation and lead capture forms. Their tools also integrates with most popular saas platforms so you can combine your business tools functionality to streamline all your processes. Review collected by and hosted on G2.com.

What I don't like right now is their lead capture forms which are too basic. Hope they can also come up with a highly customizable form editor so that we can create beautiful and enticing forms to capture leads. Review collected by and hosted on G2.com.

I'd compare Gist to Intercom. It's a platform for managing your customer contacts and your communications with them. You can field inquiries for onsite chat, Facebook Messenger, and Twitter Direct Messages in a single location. Gist aggregates all your support channels.

We use Gist for managing support and for communicating with property owners. I've not once experienced and outage. It always performs quickly. There's an iOS app.

User experience is more than an app. It's the support you receive with it and how quickly the team responds to feedback. I genuinely like Gist's support team. They're a great bunch of people. On couple occasions, they're deployed changes in the same day. They always follow-up. A+ on the people side. Review collected by and hosted on G2.com.

The one major change I want to see is how Gist user identity is managed. A single user can have multiple projects. That's fine. However, user identity is persistent across projects in an account, and there is no concept of an admin user. So, if you're communicating as two different entities -- abc.com and xyz.com -- you need to create a separate Gist account. While that's manageable, it's unmanageable in the iOS app. You can only be logged-in with one account at a time. If the model will continue as multi-project to single-domain, that's okay. However, in that configuration, the iOS app needs multi-account support. Review collected by and hosted on G2.com.

The best part of Gist is it allows me to segment and target different messages to different users based on the actions they take on my website through email, or in my case live chat. Their segmentation and automation capabilities provides endless possibilities. Additionally, their integration with Zapier means I can connect all aspects of my marketing stack with Gist. Review collected by and hosted on G2.com.

Gist does take some time to setup and implement - so it's not exactly plug and play. It would be great if they had more resources for training and guides. Additionally, I look forward to more direct supported integrations with other platforms and tools. Review collected by and hosted on G2.com.

Love the updated interface and ease of installing on wordpress with the plugin. It's got everything. I was skeptical that one program could provide so much (email, website/social chat integration, marketing, forms integrations, workflows, calendaring, bots) AND do it without causing heartburn or with missing features. As a founding user, it was first called ConvertFox. When I signed up, I was excited, but found that the tool was really in Alpha status. I've seen it through both Alpha and Beta, and I really feel that the wait was worth it. The tool is now really well positioned to make a splash in the integrated marketing space. I am really encouraged at the cadence in which the development team is releasing new features. Review collected by and hosted on G2.com.

Customer service is spotty at best. Often a boilerplate/scripted response to a specific request. Although, I haven't had to reach out to support much recently because the program is running so much better. Would be nice to have more communication. Review collected by and hosted on G2.com.

The best thing about Gist is that it is a complete CRM solution for any business and has all the necessary features that you need in one place. You don't need to buy 2-3 softwares for managing your users if you have Gist. Review collected by and hosted on G2.com.

Gist provides so much features that's why the on-boarding and setup experience can be a bit confusing for new users. It requires time to understand and implement all it's features but it's not a con really. Review collected by and hosted on G2.com.

There are a lot of different ways to do things. I love how I can tag users based on their actions and send out an email blast or even a drip campaign to only people with a specific tag Review collected by and hosted on G2.com.

It is hard to know where to start because there is so much to it and as far as I can tell there isn't a "getting started guide" to help new people who may be overwhelmed. Review collected by and hosted on G2.com.

We started to use Gist a couple years ago, when they used to be called ConvertFox. When they started the tool it was possible to notice some hiccups, but team started to upgrade it, and release a lot of new features. Today, Gist is a super powerful tool, with things like:

- email automation,

- knowledge base,

- bots,

- site automation

- Powerful automations based on visitor action,

- broadcasts, drip campaigns, behavioral email marketing and way more.

The email deliverability rates now are also pretty high, and is our go to tool for our main website.

Get it, worth every dollar Review collected by and hosted on G2.com.

The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon. Review collected by and hosted on G2.com.

Like ancient Greek mythology god Zeus, Gist is for small business owners like us, i am associated with gist when it was called converfox, U am super happy with this awesome tool since than. I am hoping to get constantly surprised and amazed in future with the features they are coming up with one by one at speed of a bullet. Review collected by and hosted on G2.com.

Earlier the mobile app lagging, but now its rectified Review collected by and hosted on G2.com.