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Compare Fin by Intercom and Gist 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (94.0% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$0 Free Forever
Fin by Intercom
Star Rating
(3,448)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansGist
Star Rating
(218)4.6 out of 5
Market Segments
Small-Business (94.0% of reviews)
Entry-Level Pricing
$0 Free Forever
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, receiving a high score of 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Gist's Live Chat feature, while still strong at 9.4, lacks some of the advanced customization options that users of Intercom appreciate.
- Reviewers mention that Gist's Free Forever plan is a significant advantage for small businesses, allowing them to access essential features without any cost. In comparison, Intercom's entry-level price of $39.00 may be a barrier for startups and smaller companies looking for budget-friendly options.
- Users on G2 highlight Gist's superior Quality of Support, scoring 9.0, with many reviewers praising the responsiveness and helpfulness of the support team. Intercom, while still rated well at 8.7, has received feedback indicating that response times can be slower during peak hours.
- Reviewers mention that Intercom's Email Marketing capabilities, particularly in Automated Email Responses, score an impressive 8.9, making it a preferred choice for businesses focused on email campaigns. Gist, while competitive, does not match this level of automation sophistication.
- Users say that Gist shines in its Community Forums feature, scoring 8.8, which fosters user engagement and peer support. Intercom, on the other hand, does not offer a similar feature, which some users feel limits community interaction.
- G2 users report that Gist's Generative AI features, particularly in AI Text Generation and AI Text Summarization, are less robust, scoring 6.4, which has disappointed users looking for advanced AI capabilities. Intercom, with scores around 8.4, provides a more comprehensive AI experience that users find beneficial for content creation and summarization tasks.
Featured Products
Sponsored
Crescendo.ai
Customer Self-Service
Visit Website
Sponsored
Glia
(55)
Customer Self-Service
Visit Website
Sponsored
Social Intents
(10)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Gist
Gist Free
$0
Free Forever
For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.
- Live chat
- Conversations inbox
- Saved replies
Free Trial
Fin by Intercom
Free Trial is available
Gist
Free Trial is available
Ratings
Meets Requirements
8.8
2,626
8.8
194
Ease of Use
8.9
2,655
8.8
193
Ease of Setup
8.5
1,285
8.8
153
Ease of Admin
8.7
1,195
8.8
153
Quality of Support
8.7
2,524
9.0
186
Has the product been a good partner in doing business?
8.8
1,195
9.2
150
Product Direction (% positive)
8.8
2,476
9.6
184
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.7
1031
|
Verified
Not enough data
8.8
1049
|
Verified
Not enough data
8.7
1025
|
Verified
Not enough data
8.6
1073
|
Verified
Not enough data
8.3
614
|
Verified
Not enough data
8.8
1070
|
Verified
Not enough data
8.8
993
|
Verified
Not enough data
8.6
894
|
Verified
Not enough data
Generative AI
8.3
187
Not enough data
8.2
189
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
825
|
Verified
Not enough data
8.8
1024
|
Verified
Not enough data
9.4
1197
|
Verified
Not enough data
8.3
748
Not enough data
7.6
464
Not enough data
Platform
8.3
638
|
Verified
Not enough data
8.3
1156
|
Verified
8.3
143
|
Verified
8.8
741
|
Verified
Not enough data
8.7
707
|
Verified
Not enough data
8.1
933
|
Verified
Not enough data
8.1
936
|
Verified
Not enough data
Messenger
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Not enough data
Channels
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Not enough data
Customers
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
197
Not enough data
8.4
189
Not enough data
7.5
178
Not enough data
Design
8.6
194
Not enough data
8.5
196
Not enough data
8.8
201
Not enough data
8.7
192
Not enough data
8.8
186
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design and Customization
Not enough data
8.1
18
Not enough data
8.0
21
Not enough data
8.3
19
Not enough data
8.3
19
Campaigns
Not enough data
8.5
21
Not enough data
8.5
21
Not enough data
Feature Not Available
Not enough data
8.3
20
Integrations
Not enough data
8.4
19
Not enough data
Feature Not Available
Not enough data
7.3
15
Not enough data
8.6
15
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Not enough data
Automation - AI Agents
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Not enough data
Platform
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Not enough data
Autonomy - AI Agents
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
34
Not enough data
Responses
8.8
534
Not enough data
8.8
525
Not enough data
9.1
524
Not enough data
8.9
496
Not enough data
8.7
420
Not enough data
Platform
9.5
550
Not enough data
9.0
521
Not enough data
8.8
518
Not enough data
8.7
501
Not enough data
8.4
361
Not enough data
8.9
468
Not enough data
8.9
524
Not enough data
Generative AI
Feature Not Available
Not enough data
8.5
84
Not enough data
Conversational Platform
8.7
1010
Not enough data
8.7
789
Not enough data
8.8
810
Not enough data
9.0
733
Not enough data
Support Automation
8.7
815
Not enough data
8.7
854
Not enough data
8.6
472
Not enough data
8.8
762
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
125
Not enough data
7.8
115
Not enough data
9.2
128
Not enough data
Automation
8.7
127
Not enough data
8.6
132
Not enough data
8.7
121
Not enough data
Artificial Intelligence
8.6
123
Not enough data
8.7
121
Not enough data
8.6
123
Not enough data
Generative AI
8.3
228
6.4
7
8.3
226
6.4
7
Feature Not Available
6.2
7
Communication
9.3
1361
|
Verified
9.3
151
|
Verified
8.9
1369
|
Verified
9.1
145
|
Verified
8.8
1115
|
Verified
8.7
133
|
Verified
9.1
1280
|
Verified
9.1
112
|
Verified
8.5
522
7.0
26
Internal Use
8.3
1156
|
Verified
8.3
143
|
Verified
8.8
1022
|
Verified
8.9
131
|
Verified
8.4
973
|
Verified
8.7
124
|
Verified
8.7
1172
|
Verified
8.7
114
|
Verified
9.0
1244
|
Verified
8.6
124
|
Verified
8.6
1214
|
Verified
8.6
137
|
Verified
Generative AI
Feature Not Available
6.7
7
Self-Service Experience
9.0
595
8.6
37
8.9
594
8.6
36
Feature Not Available
Feature Not Available
8.3
434
8.3
22
8.5
480
8.1
24
Self-Service Platform
8.7
476
7.7
27
8.8
480
8.4
23
8.3
418
7.2
18
8.7
465
7.8
25
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Not enough data
Channels
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Not enough data
Insight
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.4
33
Not enough data
7.8
33
Not enough data
8.0
32
Not enough data
8.4
32
Not enough data
7.5
32
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.0
33
Not enough data
7.6
33
Not enough data
7.9
33
Not enough data
8.3
32
Not enough data
Automation
8.2
33
Not enough data
7.6
31
Not enough data
7.1
30
Not enough data
Autonomy
7.3
33
Not enough data
7.9
33
Not enough data
7.2
31
Not enough data
7.9
31
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Gist are categorized as Live Chat and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
Gist is categorized as Pop-Up Builder and Marketing Automation
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.0%
Marketing and Advertising
22.5%
Computer Software
8.7%
Information Technology and Services
6.9%
Internet
5.5%
E-Learning
3.7%
Other
52.8%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Gist
Most Helpful Favorable Review
Suganthan M.
Verified User in Marketing and Advertising
The widget is beautiful Live chat function is fast and accurate. The iOS App is excellent and works great. Additional details about a user are fantastic. (Gives you referrer, country, visits and all the useful information)
Most Helpful Critical Review
Verified User in Computer Software
The product itself because there are features that are needed but aren't available.
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Suganthan M.
Verified User in Marketing and Advertising
The widget is beautiful Live chat function is fast and accurate. The iOS App is excellent and works great. Additional details about a user are fantastic. (Gives you referrer, country, visits and all the useful information)
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Verified User in Computer Software
The product itself because there are features that are needed but aren't available.
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is there a way to embed email collection forms with the use of popups?
1 comment
Official Response from Gist
Sure you can, Vik.
With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:...Read more
Gist has no more discussions with answers
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