Discussions Auto Dialer Software

Est-ce aussi une option sur NICE ? Lorsque les clients appellent parfois, ils demandent une personne spécifique.

I was just thinking about a new look for the interface to look better and work smoothly so that it's fantastic to see and pleasant to use every day. Also, for the agents to love the tool because they are other tools out there that agents don't use it by just looking on the ICON alone. So it... Lire la suite

Si je veux configurer le système IVR ou si j'ai besoin de changer le fichier audio, comment puis-je y parvenir ?

Ceci est le système d'information des étudiants utilisé dans notre école. Ce serait formidable de pouvoir mettre à jour automatiquement les utilisateurs et les groupes en fonction des changements dans la base de données.

J'ai des lignes fixes aléatoires où l'appel se coupe au milieu du message. Est-ce un problème de système qui peut être ajusté et corrigé ?

Lorsque j'utilise le widget Salesforce, j'obtiens une très mauvaise qualité audio et soit les clients, soit moi avons du mal à entendre ou à être entendus.

Sometimes when i attempt to take a call over itll say i refused a call.

In our case, we are migrating from the Zendesk ticketing system for calls, but we want to have something similar that provides the note and recording history, as well as the easiness of ACW.

I know it represents an average of how many calls were resolved the first time the customer call. But how exactly does it work? Does it includes all the calls the agents received? Also, even though it's not so common, I had experience few connectivity issues during the call and it interrupts it,... Lire la suite

I really reccomend Nice CXone services for all the things I have said before and because Nice is really efficient. It's very fast, even if it crashes, is simple. All I need to do is to close the page and reopen it again, what doesn't take more than 2 minutes. It's also magnificent because you... Lire la suite

This is Basharat Hussain I want to work with Alvaria Cloud with patience and hardworking.

Parfois, je l'utilise pour des choses très personnelles comme parler avec des amis. Donc ma question est : y a-t-il un type d'appel spécifique qui n'est pas autorisé par Skype ?

I find it a bit frustrating when I need to ask my clients their names every time they call, it impacts the rapport

What is your reason/inspiration when you had the idea or birth of "Aloware"?

Mainly for verification purposes, have you heard about the auto-populate feature where the customer's contact details can be pulled up automatically on our system once they entered their phone number or account number before dialing our number? This way, we can easily open their account, and... Lire la suite

Par exemple, je veux savoir combien d'appels mes agents ont passés ou reçus pendant une certaine période. Comment puis-je extraire cette information de TalkDesk ?

Comme 2 personnes ou plus peuvent être en appel pour plus de commodité

Il y a quelques semaines, j'étais en communication avec un client, et malheureusement l'appel a été coupé. Je n'avais pas encore obtenu le nom de cette personne, et elle a rappelé sur nos lignes téléphoniques. Elle me cherchait, et je la cherchais, mais cela s'est perdu dans la mer d'autres... Lire la suite

I would like to see what my clientele is asking to prepare for it before I respond without marking it as read. High call volume means that I can lose a read message in my inbox and miss that connection.

J'ai des problèmes de vision avec les couleurs vives et les fonds blancs. Si vous prévoyez d'avoir des préréglages de couleur pour le site web, faites-le moi savoir.

Au moment où nous l'appelons, il apparaît : Numéro inconnu et Numéro international.

BKJ

Communiquer depuis notre bureau

I need to do a test by contacting an attendant, how do I do it?

se fico po 30 minutos sem mexer na ferramenta , ela pede pra eu fazer o login novamente.

is nice used all over the world ?

I would like the color to be modified

When i tried to Connect with my Social media Account, the application Redirects to the same page. Can you tell me the what is the cause of this Issue

I've been using Talkdesk for over a year now. I think it is a great service usually and fairly easy to use, though Callbar doesn't like to always cooperate with my browser. Anyway, the new Live reporting tab is a disaster in my option. I'm usually good with change, but this page does not have... Lire la suite

We have to download each tag to get an analysis on how many and who are the agents used the specific tag for email and chat.

At the office level we have the requirements of the such websites

I just find it difficult that I have to login to my callbar as well if I'm already logged in to my talkdesk web

Je ne trouve pas la fonction de suppression du bruit de fond dans Skype qui est disponible dans Teams. Quelqu'un sait-il comment supprimer le bruit de fond ?

I would like to register all the various calls for my clients, like a timetable preregistered with all the leads i want to follow

Want to know your capabilities within SFDC.

It would be nice to click on a number from a google sheet or google docs. I was not able to use this product on what we primarily work out off.

I need to decrease the font size. It's too big.

We have a small customer support team that handles the calls as well as emails from our customers and TalkDesk is a great addition to our workflow. It integrates really well with SalesForce and makes it very easy to have all the information's in one place and get better insights on the job that... Lire la suite

I'm not too fond of the ringing tone on incoming calls. I would like to have something softer.

Is there like a bookmark to make a quick callback?