Discussions Auto Dialer Software

Banks are reluctant to use Genesys Cloud because the data is hosted outside the country of their premises. Instead they opt for on-prem solutions. How the Genesys plans to address this?

We want to start using the chat functionality, and before building a Bot, we need a basic menu/tree for the chat visitors to go through, effectively mirroring our voice menu/tree. I hope the chat interface will display selection options in the form of buttons (1. Sales; 2. Customer Service; 3.... Lire la suite

Pouvons-nous télécharger le répertoire téléphonique et quel est le nombre maximum de contacts à enregistrer ?

Je veux conserver tous les appels et messages qui ont eu lieu depuis que j'ai commencé à utiliser Aloware, le système les conserve-t-il ? Jusqu'à quel maximum ?

Je voulais connaître l'expérience ou l'opinion des gens sur le meilleur rapport qualité-prix pour une solution VOIP d'entreprise pour une petite entreprise en expansion. J'aime le marquage, l'intégration avec Zoho et d'autres. J'utilise actuellement Jive et je cherche une meilleure valeur.

Sometimes I can barely hear the tone.

Can there be a search box simplifying the search of a given action for example any report or any agents name to particular. Would really like to see if we can have global search option to facilitate any sort of search on the platform. And would also like to have Nice Incontact open automatically... Lire la suite

Because I am having experience that I need to log in per hour to reset my NIC MAx I would like to improve it so that we are not going to login from time to time or by staying on the browsers to check ig.

It will be a game changer, once the Nice in contact team comes up of an application readily available to mobile app users.

The easiest way to find it.

FRIENDLY TO USE

It happens so many times that movable parts of the dashboard gets messy when put on a big screen (team screen at the office). What would be the best way to setup the view?

The screen recorder that will show how the agent use the tools and the behavior of the agent during calls,

None

When I at first connected to the CXone Softphone from my home using my internet provider Hughes Net, which is satellite internet, my clients who called could not hear me. They would tell me when I talked, it sounded as if some one was rubbing paper on my part of the receiver and they could not... Lire la suite

just filling this out quite honestly.

In order to listen to my QA's I heed to use a system called Silverlight. Unfortunately, it needs to be downloaded, but I don't have access to do that as a customer service agent.

I suggest you to make it as a separate executable application instead of launching it via Google Chrome or other browsers.

What is the best way to report technical issues? Could you please explain all the categories available when reporting issues and what would be the best scenario to use each one of them?

It will automatically log everyone out. many times a day. We use it for monitoring dashboards and we need to stay logged in all day. The other day it logged me out while actively using it to coach another agent on a call they had.

I had a client and then the call got disconnected. We used to have a 2 minuet window between calls to gather ourselves for the next call and do notes OR call the person back. It's been changed and I was unable to hit the button in the 45 seconds. Is there a way i'd be able to retrieve that info?... Lire la suite

I am in Workforce Management here at IMS and I feel like if I really knew how to use it for more than just scheduling and monitoring agents, I could really help my management team and agents with the bigger picture.

Sometimes lazy agent do not put their notes in the disposition so it will easy to tracks those agent and be warn about it.

eqw wqedwq

I'd like to know how to take calls without using the CXone system, 2 years ago I used to just log in Incontact website and there was no need to use CXone, but now if I don't do it I am not able to work with incontact.

Is there some button I can toggle to be able to recieve fewer notification when a schedule change is submitted?

Is there any way to find out the correct number of the customer who called in? Let me know because i am not aware of such functionality. Correct me if i am wrong at some point.

We encounter some problems while using incontact and it would be nice to have a contact information for your support specialists.

I would like to get more insights on how we can get the analytical data for each of the agents who have logged into the max Agent using the reporting to see where the time is spent and based upon that help in developing or deploying the time management program. The available graphs/data now are... Lire la suite

Some of us are unable to be heard.

Il est facile de communiquer entre les départements.

Y a-t-il une manière spécifique de décomposer les pourcentages de nos scores ?

donc quand je reçois un appel, il y a cette icône de haut-parleur en bas qui affichera le nombre d'appels reçus. Une fois que vous cliquez dessus, il montre le numéro de l'appelant, mais quand vous essayez d'y retourner, toutes les informations ont disparu.

La petite entreprise avec laquelle j'ai travaillé exige que nous soumettions le total des appels et des contacts pour certaines campagnes auxquelles nous sommes assignés. Ce serait plus pratique si le tableau de bord montrait les détails que nous demandons. Il nous faut télécharger une feuille... Lire la suite

Peu de choses sont faites pour accélérer les appels aux clients fidèles, car les messages de messagerie vocale préenregistrés ne peuvent pas être profondément personnalisés. Cela a-t-il été examiné ? Il y a un moyen facile de le faire.

As much as Talkdesk integration with Okta is straightforward it lacks user provisioning from Okta. SCIM-based would be preferred, but JIT could be a nice start.

For some reason Talkdesk does not have an online user community, which would allow TD customers to share the feedback. Also customers don't have a way to upvote on other customers feature requests. Any other modern cloud-based application should have a better way to collect customer feedback.

Talkdesk needs to introduce an unlimited calling plan. usage based billing plans are mostly legacy from cellphone carries.

As Talkdesk has a SIP-trunk with Zoom Phone (as an add-on). It does not have function to transfer the calls to a ZoomPhone internal phone number (ZoomPhone internal 5-digit extension).

Actuellement, la fonction de rappel de Talkdesk ne permet pas à un appelant de spécifier à quel numéro recevoir un rappel. Il semble que cette fonction ait été principalement conçue pour le cas d'utilisation des utilisateurs mobiles. Le problème avec cela est qu'une partie appelante pourrait... Lire la suite

We would like to see Talkdesk to get away from using CTI integrations with 3rd party apps which unfortunately relies on CallBar.

We've run into an issue when agents use Talkdesk CallBar application, Talkdesk Cloud back-end is not able to detect if there is an existing user session in progress. The error message we get from CallBar is a network connectivity. It does not state that the user is already logged in. The other... Lire la suite

We've run into an issue with TalkDesk related to the dependency on CallBar. The main use case for CallBar is it's ability to redirect the inbound calls to an external PSTN number as we would like to keep voice traffic outside of Citrix. It seems that CallBar was not designed to run in a... Lire la suite

Je suis capable de générer un rapport basé sur les retours ou les enquêtes de nos clients. Il y sera indiqué combien d'enquêtes ont été complétées, éliminées et le nombre total d'enquêtes envoyées. Veuillez me parler davantage des autres fonctionnalités que vous pouvez utiliser avec inContact.

Again, I am new to Five9, but thus far I only have a few dislikes. I will preface this by saying that I have let the team know about these things and I have been told that some of these things are currently being looked into already. 1.) I do not like how the VCC and SCC reporting is separate... Lire la suite

Bien que les centres d'appels soient normalement réservés uniquement aux téléphones de bureau, nous aimerions recommander ou suggérer qu'il devrait y avoir une application appropriée pour les utilisateurs utilisant d'autres appareils s'ils ne sont pas disponibles au bureau, ou en déplacement... Lire la suite