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Best Help Desk Software for Small Business

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Help Desk category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Help Desk to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Help Desk category.

In addition to qualifying for inclusion in the Help Desk Software category, to qualify for inclusion in the Small Business Help Desk Software category, a product must have at least 10 reviews left by a reviewer from a small business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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94 Listings in Small Business Help Desk Available

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    G2 Score
Zoho Desk
(6,577)4.4 out of 5
Optimized for quick response
39th Easiest To Use in Help Desk software
View top Consulting Services for Zoho Desk
Save to My Lists
DealsSpecial offer!
50% off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    618
    Features
    453
    Simple
    323
    Intuitive
    313
    Integrations
    308
    Cons
    Learning Curve
    234
    Steep Learning Curve
    158
    Missing Features
    153
    Limited Customization
    152
    Limited Features
    140
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.6
    8.2
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,834 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Small-Business
  • 23% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
618
Features
453
Simple
323
Intuitive
313
Integrations
308
Cons
Learning Curve
234
Steep Learning Curve
158
Missing Features
153
Limited Customization
152
Limited Features
140
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.6
8.2
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,834 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
Fin by Intercom
(3,446)4.5 out of 5
Optimized for quick response
11th Easiest To Use in Help Desk software
View top Consulting Services for Fin by Intercom
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Fin by Intercom is an AI-driven customer support platform designed to automate repetitive customer queries, allowing teams to focus on more complex issues.
    • Users like the platform's ability to handle a large volume of repetitive customer queries, its seamless integration with existing systems, and its adaptability to complex questions.
    • Users experienced challenges with the change management for customers, occasional outdated information returned by the AI, and limitations in customization of responses.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Fin by Intercom Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    315
    Helpful
    275
    Features
    249
    Customer Support
    194
    Efficiency
    156
    Cons
    Missing Features
    101
    Limited Features
    88
    Learning Curve
    70
    Expensive
    67
    Limited Customization
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Fin by Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,165 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,744 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fin is the #1 AI Agent for customer service. Fin instantly answers queries, takes action, and can resolve the majority of your support volume and seamlessly hands off to your team when needed. It deli

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Fin by Intercom is an AI-driven customer support platform designed to automate repetitive customer queries, allowing teams to focus on more complex issues.
  • Users like the platform's ability to handle a large volume of repetitive customer queries, its seamless integration with existing systems, and its adaptability to complex questions.
  • Users experienced challenges with the change management for customers, occasional outdated information returned by the AI, and limitations in customization of responses.
Fin by Intercom Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
315
Helpful
275
Features
249
Customer Support
194
Efficiency
156
Cons
Missing Features
101
Limited Features
88
Learning Curve
70
Expensive
67
Limited Customization
62
Fin by Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,165 Twitter followers
LinkedIn® Page
www.linkedin.com
1,744 employees on LinkedIn®

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Freshdesk
(3,548)4.4 out of 5
Optimized for quick response
10th Easiest To Use in Help Desk software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    254
    Features
    151
    Helpful
    118
    Customer Support
    112
    Automation
    107
    Cons
    Missing Features
    90
    Ticketing Issues
    83
    Ticket Management
    74
    Ticketing System Issues
    66
    Limitations
    61
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,870 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,427 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
254
Features
151
Helpful
118
Customer Support
112
Automation
107
Cons
Missing Features
90
Ticketing Issues
83
Ticket Management
74
Ticketing System Issues
66
Limitations
61
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,870 Twitter followers
LinkedIn® Page
www.linkedin.com
8,427 employees on LinkedIn®
HubSpot Service Hub
(2,539)4.4 out of 5
Optimized for quick response
24th Easiest To Use in Help Desk software
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HubSpot Service Hub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    246
    Features
    164
    Customer Support
    105
    Helpful
    103
    Efficiency
    92
    Cons
    Missing Features
    81
    Limited Features
    59
    Ticketing Issues
    57
    Ticket Management
    56
    Learning Curve
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    798,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 34% Mid-Market
HubSpot Service Hub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
246
Features
164
Customer Support
105
Helpful
103
Efficiency
92
Cons
Missing Features
81
Limited Features
59
Ticketing Issues
57
Ticket Management
56
Learning Curve
54
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
798,112 Twitter followers
LinkedIn® Page
www.linkedin.com
10,439 employees on LinkedIn®
Atera
(830)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Help Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management p

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 35% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a remote management platform used for managing endpoint devices like computers, servers, and mobile phones, providing features such as ticket management, monitoring, and remote access.
    • Reviewers appreciate Atera's centralized management system, its ease of use, the ability to pay per technician rather than per device, and the continuous addition of new features to the product.
    • Users mentioned issues with Atera's integration with tools like QuickBooks, occasional freezing of remote sessions, lack of a mobile app, and limitations in third-party integration options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    468
    Features
    305
    Automation
    245
    Remote Access
    216
    Customer Support
    214
    Cons
    Missing Features
    230
    Limited Features
    157
    Feature Issues
    120
    Improvement Needed
    95
    Expensive
    78
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.6
    7.7
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,627 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    358 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management p

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 35% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a remote management platform used for managing endpoint devices like computers, servers, and mobile phones, providing features such as ticket management, monitoring, and remote access.
  • Reviewers appreciate Atera's centralized management system, its ease of use, the ability to pay per technician rather than per device, and the continuous addition of new features to the product.
  • Users mentioned issues with Atera's integration with tools like QuickBooks, occasional freezing of remote sessions, lack of a mobile app, and limitations in third-party integration options.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
468
Features
305
Automation
245
Remote Access
216
Customer Support
214
Cons
Missing Features
230
Limited Features
157
Feature Issues
120
Improvement Needed
95
Expensive
78
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.6
7.7
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,627 Twitter followers
LinkedIn® Page
www.linkedin.com
358 employees on LinkedIn®
Salesforce Service Cloud
(5,629)4.4 out of 5
Optimized for quick response
25th Easiest To Use in Help Desk software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    968
    Features
    843
    Case Management
    815
    Efficiency
    717
    Helpful
    489
    Cons
    Complexity
    456
    Learning Curve
    443
    Missing Features
    370
    Steep Learning Curve
    342
    Expensive
    337
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,254 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,342 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
968
Features
843
Case Management
815
Efficiency
717
Helpful
489
Cons
Complexity
456
Learning Curve
443
Missing Features
370
Steep Learning Curve
342
Expensive
337
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,254 Twitter followers
LinkedIn® Page
www.linkedin.com
78,342 employees on LinkedIn®
Connecteam
(2,658)4.6 out of 5
2nd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

    Users
    • Owner
    • Office Manager
    Industries
    • Construction
    • Retail
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Connecteam is a software that provides features for scheduling, communication, task management, and time tracking for businesses.
    • Users like the ease of use, the ability to monitor timesheets, the simple training layout, the ability to communicate professionally and safely, and the ability to create as many chat groups as needed.
    • Reviewers mentioned issues with syncing programs, difficulty in accessing all functions from the app, issues with the interface for uploading documents, and complications with the punch in and out feature.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Connecteam Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,950
    Features
    1,104
    Scheduling
    1,049
    Intuitive
    903
    Helpful
    865
    Cons
    Missing Features
    549
    Limited Features
    479
    Scheduling Issues
    398
    Limited Options
    296
    Limited Customization
    284
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Connecteam features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Workflow
    Average: 8.6
    0.0
    No information available
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Connecteam
    Company Website
    Year Founded
    2015
    HQ Location
    New York, NY
    Twitter
    @ConnecteamApp
    1,256 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    367 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational effi

Users
  • Owner
  • Office Manager
Industries
  • Construction
  • Retail
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Connecteam is a software that provides features for scheduling, communication, task management, and time tracking for businesses.
  • Users like the ease of use, the ability to monitor timesheets, the simple training layout, the ability to communicate professionally and safely, and the ability to create as many chat groups as needed.
  • Reviewers mentioned issues with syncing programs, difficulty in accessing all functions from the app, issues with the interface for uploading documents, and complications with the punch in and out feature.
Connecteam Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,950
Features
1,104
Scheduling
1,049
Intuitive
903
Helpful
865
Cons
Missing Features
549
Limited Features
479
Scheduling Issues
398
Limited Options
296
Limited Customization
284
Connecteam features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.1
Workflow
Average: 8.6
0.0
No information available
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
Connecteam
Company Website
Year Founded
2015
HQ Location
New York, NY
Twitter
@ConnecteamApp
1,256 Twitter followers
LinkedIn® Page
www.linkedin.com
367 employees on LinkedIn®
Tidio
(1,752)4.7 out of 5
Optimized for quick response
28th Easiest To Use in Help Desk software
Save to My Lists
DealsSpecial offer!
15% off: $21-46/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 91% Small-Business
    • 8% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a customer service platform that combines live chat with automation, providing a centralized hub for customer interactions and inquiries.
    • Users like the ease of use, clean interface, and the ability to automate common questions with Lyro, as well as the flexibility to handle both support and marketing flows within the same tool.
    • Reviewers noted that some advanced automation features are only available on higher-tier plans, which can be limiting for smaller businesses, and the AI options are currently still quite basic, sometimes struggling with more complex or nuanced queries.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Tidio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    249
    Helpful
    193
    Chatbots
    165
    Chat Features
    149
    Easy Setup
    142
    Cons
    Expensive
    100
    Cost
    68
    Limited Features
    58
    Missing Features
    58
    Usage Limitations
    48
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    9.0
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    165 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, a

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 91% Small-Business
  • 8% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a customer service platform that combines live chat with automation, providing a centralized hub for customer interactions and inquiries.
  • Users like the ease of use, clean interface, and the ability to automate common questions with Lyro, as well as the flexibility to handle both support and marketing flows within the same tool.
  • Reviewers noted that some advanced automation features are only available on higher-tier plans, which can be limiting for smaller businesses, and the AI options are currently still quite basic, sometimes struggling with more complex or nuanced queries.
Tidio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
249
Helpful
193
Chatbots
165
Chat Features
149
Easy Setup
142
Cons
Expensive
100
Cost
68
Limited Features
58
Missing Features
58
Usage Limitations
48
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
9.0
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
165 employees on LinkedIn®
Capacity
(57)4.8 out of 5
46th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $6,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

    Users
    No information available
    Industries
    • Financial Services
    • Banking
    Market Segment
    • 42% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Capacity Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Easy Setup
    5
    Customer Support
    4
    Efficiency
    4
    Features
    4
    Cons
    Expensive
    2
    Limited Features
    2
    Limited Functionality
    2
    Missing Features
    2
    Bugs
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Capacity features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Capacity
    Year Founded
    2017
    HQ Location
    University City, Missouri
    Twitter
    @GoCapacity
    519 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    476 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

About Capacity: As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effectiv

Users
No information available
Industries
  • Financial Services
  • Banking
Market Segment
  • 42% Mid-Market
  • 37% Small-Business
Capacity Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Easy Setup
5
Customer Support
4
Efficiency
4
Features
4
Cons
Expensive
2
Limited Features
2
Limited Functionality
2
Missing Features
2
Bugs
1
Capacity features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
519 Twitter followers
LinkedIn® Page
www.linkedin.com
476 employees on LinkedIn®
Read Capacity Reviews
Gorgias
(520)4.6 out of 5
Optimized for quick response
32nd Easiest To Use in Help Desk software
View top Consulting Services for Gorgias
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Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gorgias Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Integrations
    10
    Ease of Use
    9
    Customer Support
    7
    Easy Integrations
    6
    Easy Access
    5
    Cons
    Expensive
    5
    Bugs
    4
    Ticketing Issues
    3
    Update Issues
    3
    Data Management
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gorgias features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.6
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    537 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Gorgias Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Integrations
10
Ease of Use
9
Customer Support
7
Easy Integrations
6
Easy Access
5
Cons
Expensive
5
Bugs
4
Ticketing Issues
3
Update Issues
3
Data Management
2
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.6
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,740 Twitter followers
LinkedIn® Page
www.linkedin.com
537 employees on LinkedIn®
Pylon
(51)4.9 out of 5
13th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps comp

    Users
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 86% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Pylon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Integrations
    18
    Customer Support
    17
    Easy Integrations
    15
    Features
    15
    Cons
    Limited Features
    7
    Integration Issues
    4
    Limited Integrations
    4
    Steep Learning Curve
    4
    Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pylon features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.6
    8.6
    Customization
    Average: 8.4
    9.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pylon
    Company Website
    HQ Location
    San Francisco, CA
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps comp

Users
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 86% Small-Business
  • 14% Mid-Market
Pylon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Integrations
18
Customer Support
17
Easy Integrations
15
Features
15
Cons
Limited Features
7
Integration Issues
4
Limited Integrations
4
Steep Learning Curve
4
Learning Curve
3
Pylon features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.6
8.6
Customization
Average: 8.4
9.6
Customer Portal
Average: 8.6
Seller Details
Seller
Pylon
Company Website
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
Zendesk Support Suite
(6,220)4.3 out of 5
Optimized for quick response
18th Easiest To Use in Help Desk software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
DealsSpecial offer!
100% off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer service platform that allows administrators to set up custom rules and workflows, manage tickets, and integrate with various channels and applications.
    • Users like the platform's ability to organize activities, its customizable features, the ability to integrate with various apps, and the depth of its reporting tools.
    • Users mentioned difficulties in deleting staff accounts from the admin portal, limitations in posting content, a lack of ease for frequent users, and challenges with the new AI system.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk Support Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    241
    Features
    201
    Customer Support
    163
    Helpful
    139
    Efficiency
    121
    Cons
    Missing Features
    120
    Limited Features
    95
    Ticketing Issues
    76
    Learning Curve
    72
    Poor Customer Support
    71
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.6
    8.0
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    104,057 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer service platform that allows administrators to set up custom rules and workflows, manage tickets, and integrate with various channels and applications.
  • Users like the platform's ability to organize activities, its customizable features, the ability to integrate with various apps, and the depth of its reporting tools.
  • Users mentioned difficulties in deleting staff accounts from the admin portal, limitations in posting content, a lack of ease for frequent users, and challenges with the new AI system.
Zendesk Support Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
241
Features
201
Customer Support
163
Helpful
139
Efficiency
121
Cons
Missing Features
120
Limited Features
95
Ticketing Issues
76
Learning Curve
72
Poor Customer Support
71
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.6
8.0
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
104,057 Twitter followers
LinkedIn® Page
www.linkedin.com
7,175 employees on LinkedIn®
Hiver
(1,228)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Hiver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    147
    Team Collaboration
    118
    Email Management
    103
    Communication
    74
    Assignment Management
    63
    Cons
    Email Issues
    52
    Missing Features
    35
    Bug Issues
    29
    Technical Issues
    28
    Slow Loading
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GrexIt, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,694 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    243 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
Hiver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
147
Team Collaboration
118
Email Management
103
Communication
74
Assignment Management
63
Cons
Email Issues
52
Missing Features
35
Bug Issues
29
Technical Issues
28
Slow Loading
25
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
GrexIt, Inc.
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,694 Twitter followers
LinkedIn® Page
www.linkedin.com
243 employees on LinkedIn®
Kapture CX
(253)4.5 out of 5
8th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

    Users
    • Manager
    • Team Leader
    Industries
    • Consumer Services
    • Health, Wellness and Fitness
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Kapture CX is a customer service platform that provides a centralized ticket management system for managing customer interactions across multiple channels.
    • Reviewers frequently mention the platform's user-friendly interface, automation features, and customizable workflows that streamline support processes and improve team efficiency.
    • Users reported occasional slow performance during high usage, difficulty in understanding the reporting section, and a need for more frequent updates and UI improvements.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kapture CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    53
    Helpful
    47
    Customer Support
    43
    Features
    43
    User Interface
    35
    Cons
    Delays
    27
    Slow Loading
    21
    Improvement Needed
    20
    Slow Performance
    20
    Ticketing Issues
    19
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kapture CX features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    9.1
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kapture CX
    Company Website
    Year Founded
    2011
    HQ Location
    Bangalore
    Twitter
    @KaptureCX
    139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    519 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers busines

Users
  • Manager
  • Team Leader
Industries
  • Consumer Services
  • Health, Wellness and Fitness
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Kapture CX is a customer service platform that provides a centralized ticket management system for managing customer interactions across multiple channels.
  • Reviewers frequently mention the platform's user-friendly interface, automation features, and customizable workflows that streamline support processes and improve team efficiency.
  • Users reported occasional slow performance during high usage, difficulty in understanding the reporting section, and a need for more frequent updates and UI improvements.
Kapture CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
53
Helpful
47
Customer Support
43
Features
43
User Interface
35
Cons
Delays
27
Slow Loading
21
Improvement Needed
20
Slow Performance
20
Ticketing Issues
19
Kapture CX features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
9.1
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Kapture CX
Company Website
Year Founded
2011
HQ Location
Bangalore
Twitter
@KaptureCX
139 Twitter followers
LinkedIn® Page
www.linkedin.com
519 employees on LinkedIn®
Get a quote
Glassix
(201)4.8 out of 5
Save to My Lists
DealsSpecial offer!
30% off: $45.50 per user/month (Growth)
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

    Users
    No information available
    Industries
    • Information Technology and Services
    • Real Estate
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    117
    AI Technology
    98
    Helpful
    78
    Automation
    77
    Features
    77
    Cons
    Insufficient Information
    29
    Learning Curve
    23
    Lack of Guidance
    19
    Poor Customer Support
    16
    Steep Learning Curve
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassix features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.6
    9.1
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassix
    Year Founded
    2015
    HQ Location
    Tel Aviv, Israel
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With

Users
No information available
Industries
  • Information Technology and Services
  • Real Estate
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
Glassix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
117
AI Technology
98
Helpful
78
Automation
77
Features
77
Cons
Insufficient Information
29
Learning Curve
23
Lack of Guidance
19
Poor Customer Support
16
Steep Learning Curve
14
Glassix features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.6
9.1
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Glassix
Year Founded
2015
HQ Location
Tel Aviv, Israel
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read Glassix Reviews
LogMeIn Rescue
(194)4.6 out of 5
55th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Remote Access
    15
    Remote Support
    12
    Customer Support
    10
    Easy Access
    8
    Cons
    Remote Access Issues
    7
    Connectivity Issues
    6
    Connection Issues
    5
    Technical Issues
    5
    Poor Connectivity
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.9
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    45,820 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,108 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Remote Access
15
Remote Support
12
Customer Support
10
Easy Access
8
Cons
Remote Access Issues
7
Connectivity Issues
6
Connection Issues
5
Technical Issues
5
Poor Connectivity
4
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.9
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
45,820 Twitter followers
LinkedIn® Page
www.linkedin.com
1,108 employees on LinkedIn®
Help Scout
(409)4.4 out of 5
Optimized for quick response
36th Easiest To Use in Help Desk software
View top Consulting Services for Help Scout
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Help Scout Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Features
    10
    Customer Support
    9
    Helpful
    8
    Automation
    6
    Cons
    Missing Features
    7
    Email Management
    6
    Email Issues
    5
    Limited Features
    5
    Ticketing Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Help Scout features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    7.8
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Help Scout
    Company Website
    Year Founded
    2011
    HQ Location
    Boston, MA
    Twitter
    @helpscout
    11,720 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    251 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media,

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 33% Mid-Market
Help Scout Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Features
10
Customer Support
9
Helpful
8
Automation
6
Cons
Missing Features
7
Email Management
6
Email Issues
5
Limited Features
5
Ticketing Issues
5
Help Scout features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
7.8
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Help Scout
Company Website
Year Founded
2011
HQ Location
Boston, MA
Twitter
@helpscout
11,720 Twitter followers
LinkedIn® Page
www.linkedin.com
251 employees on LinkedIn®
SAP Service Cloud
(204)4.5 out of 5
70th Easiest To Use in Help Desk software
View top Consulting Services for SAP Service Cloud
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

    Users
    • Software Engineer
    • Consultant
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAP Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    78
    Ease of Use
    75
    Customer Support
    41
    Efficiency
    41
    Integrations
    35
    Cons
    Expensive
    47
    Learning Curve
    41
    Steep Learning Curve
    31
    Complexity
    30
    Limited Customization
    29
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAP Service Cloud features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.2
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAP
    Year Founded
    1972
    HQ Location
    Walldorf
    Twitter
    @SAP
    299,880 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    129,051 employees on LinkedIn®
    Ownership
    NYSE:SAP
Product Description
How are these determined?Information
This description is provided by the seller.

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se

Users
  • Software Engineer
  • Consultant
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 40% Enterprise
SAP Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
78
Ease of Use
75
Customer Support
41
Efficiency
41
Integrations
35
Cons
Expensive
47
Learning Curve
41
Steep Learning Curve
31
Complexity
30
Limited Customization
29
SAP Service Cloud features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.2
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
SAP
Year Founded
1972
HQ Location
Walldorf
Twitter
@SAP
299,880 Twitter followers
LinkedIn® Page
www.linkedin.com
129,051 employees on LinkedIn®
Ownership
NYSE:SAP
Read SAP Service Cloud Reviews
LiveAgent
(1,513)4.5 out of 5
9th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer service product that integrates various communication channels and features for efficient customer interaction and ticket management.
    • Reviewers frequently mention the ease of use, efficient customer support, and the ability to handle customer inquiries via live chat, as well as the integration of AI features and the organization of incoming tickets.
    • Users mentioned issues with the date of migration not being retained during system migration, the need for better integration with WhatsApp Business API, the absence of a dedicated account manager, and difficulties with the phone system setup.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Customer Support
    29
    Features
    29
    Helpful
    28
    Efficiency
    23
    Cons
    Lack of Features
    10
    Missing Features
    8
    Limited Features
    7
    Integration Issues
    6
    Steep Learning Curve
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    494 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer service product that integrates various communication channels and features for efficient customer interaction and ticket management.
  • Reviewers frequently mention the ease of use, efficient customer support, and the ability to handle customer inquiries via live chat, as well as the integration of AI features and the organization of incoming tickets.
  • Users mentioned issues with the date of migration not being retained during system migration, the need for better integration with WhatsApp Business API, the absence of a dedicated account manager, and difficulties with the phone system setup.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Customer Support
29
Features
29
Helpful
28
Efficiency
23
Cons
Lack of Features
10
Missing Features
8
Limited Features
7
Integration Issues
6
Steep Learning Curve
6
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
494 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
Front
(2,299)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Front Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    330
    Communication
    246
    Team Collaboration
    246
    Features
    209
    Email Management
    184
    Cons
    Missing Features
    129
    Email Issues
    123
    Email Management
    107
    Email Management Issues
    75
    Email Communication Issues
    68
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,423 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    509 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
330
Communication
246
Team Collaboration
246
Features
209
Email Management
184
Cons
Missing Features
129
Email Issues
123
Email Management
107
Email Management Issues
75
Email Communication Issues
68
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,423 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
LiveChat
(756)4.5 out of 5
35th Easiest To Use in Help Desk software
View top Consulting Services for LiveChat
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one custome

    Users
    • Customer Service Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Communication
    2
    Efficiency
    2
    User Interface
    2
    Automated Responses
    1
    Cons
    Billing Issues
    1
    Limited Customization
    1
    Poor Customer Support
    1
    Poor Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    356 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one custome

Users
  • Customer Service Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 37% Mid-Market
LiveChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Communication
2
Efficiency
2
User Interface
2
Automated Responses
1
Cons
Billing Issues
1
Limited Customization
1
Poor Customer Support
1
Poor Navigation
1
LiveChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Text
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
356 employees on LinkedIn®
Ownership
WSE: TXT
Read LiveChat Reviews
Supportbench
(114)4.9 out of 5
3rd Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered

    Users
    No information available
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 66% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Supportbench Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    20
    Efficiency
    13
    Knowledge Base
    12
    Automation
    8
    Ease of Use
    8
    Cons
    Steep Learning Curve
    6
    Expensive
    3
    Time-Consumption
    3
    Update Issues
    3
    Inadequate Filtering
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Supportbench features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.6
    9.5
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Supportbench Services Inc.
    Company Website
    Year Founded
    2015
    HQ Location
    Vancouver, British Columbia
    Twitter
    @supportbench
    3,044 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered

Users
No information available
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 66% Small-Business
  • 26% Mid-Market
Supportbench Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
20
Efficiency
13
Knowledge Base
12
Automation
8
Ease of Use
8
Cons
Steep Learning Curve
6
Expensive
3
Time-Consumption
3
Update Issues
3
Inadequate Filtering
1
Supportbench features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.6
9.5
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Seller Details
Seller
Supportbench Services Inc.
Company Website
Year Founded
2015
HQ Location
Vancouver, British Columbia
Twitter
@supportbench
3,044 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Get a quote
Thena
(65)4.9 out of 5
21st Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from V

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thena Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Features
    12
    Customer Support
    11
    Communication
    10
    Customer Satisfaction
    9
    Cons
    Platform Limitations
    2
    API Integration Issues
    1
    Difficult Implementation
    1
    Inadequate AI Features
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thena features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.5
    Workflow
    Average: 8.6
    9.1
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thena
    Year Founded
    2022
    HQ Location
    Palo Alto , California
    Twitter
    @thenaplatform
    558 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    35 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thena is a new-age customer support platform purpose-built for B2B teams. We're AI-first, and we connect to the modern communication stack like Slack and MS Teams. Join bold modern B2B teams from V

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 38% Mid-Market
Thena Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Features
12
Customer Support
11
Communication
10
Customer Satisfaction
9
Cons
Platform Limitations
2
API Integration Issues
1
Difficult Implementation
1
Inadequate AI Features
1
Integration Issues
1
Thena features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.5
Workflow
Average: 8.6
9.1
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Thena
Year Founded
2022
HQ Location
Palo Alto , California
Twitter
@thenaplatform
558 Twitter followers
LinkedIn® Page
www.linkedin.com
35 employees on LinkedIn®
Read Thena Reviews
BoldDesk
(75)4.5 out of 5
31st Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfact

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 55% Small-Business
    • 41% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • BoldDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Features
    17
    Customer Support
    12
    Easy Setup
    12
    User Interface
    12
    Cons
    Ticketing Issues
    10
    Limited Customization
    9
    Missing Features
    9
    Ticket Management
    8
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • BoldDesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Syncfusion®
    Company Website
    Year Founded
    2001
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Syncfusion
    12,049 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfact

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 55% Small-Business
  • 41% Mid-Market
BoldDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Features
17
Customer Support
12
Easy Setup
12
User Interface
12
Cons
Ticketing Issues
10
Limited Customization
9
Missing Features
9
Ticket Management
8
Learning Curve
5
BoldDesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
Syncfusion®
Company Website
Year Founded
2001
HQ Location
Morrisville, North Carolina
Twitter
@Syncfusion
12,049 Twitter followers
LinkedIn® Page
www.linkedin.com
2,128 employees on LinkedIn®
Gladly
(1,032)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 62% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Helpful
    130
    Features
    123
    Efficiency
    105
    Customer Support
    80
    Cons
    Missing Features
    44
    Technical Issues
    38
    Call Issues
    33
    Slow Loading
    30
    Chat Functionality Issues
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.6
    8.6
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,154 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 62% Mid-Market
  • 21% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Helpful
130
Features
123
Efficiency
105
Customer Support
80
Cons
Missing Features
44
Technical Issues
38
Call Issues
33
Slow Loading
30
Chat Functionality Issues
27
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.6
8.6
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,154 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®
Get a quote
GrooveHQ
(193)4.6 out of 5
38th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • GrooveHQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    13
    Ease of Use
    13
    Helpful
    8
    Visibility
    7
    Email Management
    6
    Cons
    Email Communication Issues
    4
    Limited Features
    4
    Missing Features
    4
    Poor Reporting
    3
    Ticketing Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • GrooveHQ features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GrooveHQ
    Year Founded
    2011
    HQ Location
    Newport, RI
    Twitter
    @Groove
    6,778 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    43 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support.

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 22% Mid-Market
GrooveHQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
13
Ease of Use
13
Helpful
8
Visibility
7
Email Management
6
Cons
Email Communication Issues
4
Limited Features
4
Missing Features
4
Poor Reporting
3
Ticketing Issues
3
GrooveHQ features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
GrooveHQ
Year Founded
2011
HQ Location
Newport, RI
Twitter
@Groove
6,778 Twitter followers
LinkedIn® Page
www.linkedin.com
43 employees on LinkedIn®
Read GrooveHQ Reviews
Sobot Omnichannel Suite
(171)4.7 out of 5
4th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

    Users
    • CEO
    • Founder
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sobot Omnichannel Suite is a software that centralizes customer communication across multiple channels, offering features such as live chat, helpdesk system, and AI chatbot.
    • Reviewers like the seamless integration of customer conversations into one place, the ability to respond to inquiries in real time, and the AI chatbot's proactive learning and adapting capabilities.
    • Users experienced issues with outbound dialing scheduling, lack of design flexibility, occasional lag with third-party CRM integrations, and challenges in setting up advanced automation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sobot Omnichannel Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    75
    Customer Support
    66
    Features
    59
    Efficiency
    50
    Time-saving
    50
    Cons
    Limited Customization
    14
    Expensive
    10
    Learning Curve
    8
    Cost
    7
    Not Intuitive
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.6
    9.6
    Customization
    Average: 8.4
    9.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sobot
    HQ Location
    Singapore, SG
    LinkedIn® Page
    www.linkedin.com
    91 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sobot is a leading global contact center solution provider, offering a suite of solutions and services, including chatbot, live chat, voice, ticketing system, messaging, and WhatsApp Business API.

Users
  • CEO
  • Founder
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sobot Omnichannel Suite is a software that centralizes customer communication across multiple channels, offering features such as live chat, helpdesk system, and AI chatbot.
  • Reviewers like the seamless integration of customer conversations into one place, the ability to respond to inquiries in real time, and the AI chatbot's proactive learning and adapting capabilities.
  • Users experienced issues with outbound dialing scheduling, lack of design flexibility, occasional lag with third-party CRM integrations, and challenges in setting up advanced automation.
Sobot Omnichannel Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
75
Customer Support
66
Features
59
Efficiency
50
Time-saving
50
Cons
Limited Customization
14
Expensive
10
Learning Curve
8
Cost
7
Not Intuitive
5
Sobot Omnichannel Suite features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.6
9.6
Customization
Average: 8.4
9.6
Customer Portal
Average: 8.6
Seller Details
Seller
Sobot
HQ Location
Singapore, SG
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
Read Sobot Omnichannel Suite Reviews
HelpCrunch
(232)4.7 out of 5
50th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:15 $
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 83% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpCrunch Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Helpful
    25
    Customer Support
    23
    Features
    18
    Chat Features
    13
    Cons
    Limited Features
    8
    Chat Functionality
    7
    Missing Features
    7
    Chat Functionality Issues
    5
    Chat Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpCrunch features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HelpCrunch
    Year Founded
    2016
    HQ Location
    Palo Alto, CA
    Twitter
    @HelpCrunchCom
    333 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    23 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features include: -

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 83% Small-Business
  • 16% Mid-Market
HelpCrunch Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Helpful
25
Customer Support
23
Features
18
Chat Features
13
Cons
Limited Features
8
Chat Functionality
7
Missing Features
7
Chat Functionality Issues
5
Chat Issues
5
HelpCrunch features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
HelpCrunch
Year Founded
2016
HQ Location
Palo Alto, CA
Twitter
@HelpCrunchCom
333 Twitter followers
LinkedIn® Page
www.linkedin.com
23 employees on LinkedIn®
Read HelpCrunch Reviews
DoneDone
(85)4.7 out of 5
20th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $5.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on gettin

    Users
    • Director
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DoneDone Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Simple
    17
    Intuitive
    13
    Easy Setup
    12
    User Interface
    12
    Cons
    Missing Features
    8
    Limited Features
    6
    Lack of Tools
    5
    Lack of Integration
    4
    Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DoneDone features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DoneDone
    Year Founded
    2007
    HQ Location
    Austin, US
    Twitter
    @GetDoneDone
    629 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on gettin

Users
  • Director
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
DoneDone Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Simple
17
Intuitive
13
Easy Setup
12
User Interface
12
Cons
Missing Features
8
Limited Features
6
Lack of Tools
5
Lack of Integration
4
Learning Curve
3
DoneDone features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
DoneDone
Year Founded
2007
HQ Location
Austin, US
Twitter
@GetDoneDone
629 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®
Read DoneDone Reviews
Desku.io
(31)4.8 out of 5
15th Easiest To Use in Help Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 77% Small-Business
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Desku.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Time-saving
    3
    Automation
    2
    Automation Ease
    2
    Automation Features
    2
    Ease of Use
    2
    Cons
    Inadequate Reporting
    2
    Poor Reporting
    2
    Challenging Reporting
    1
    Chatbot Issues
    1
    Chat Functionality
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Desku.io features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.9
    Workflow
    Average: 8.6
    9.8
    Customization
    Average: 8.4
    9.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Desku.io
    Year Founded
    2022
    HQ Location
    Dover, US
    Twitter
    @DeskuHQ
    52 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite o

Users
No information available
Industries
  • Computer Software
Market Segment
  • 77% Small-Business
  • 23% Mid-Market
Desku.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Time-saving
3
Automation
2
Automation Ease
2
Automation Features
2
Ease of Use
2
Cons
Inadequate Reporting
2
Poor Reporting
2
Challenging Reporting
1
Chatbot Issues
1
Chat Functionality
1
Desku.io features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.9
Workflow
Average: 8.6
9.8
Customization
Average: 8.4
9.7
Customer Portal
Average: 8.6
Seller Details
Seller
Desku.io
Year Founded
2022
HQ Location
Dover, US
Twitter
@DeskuHQ
52 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Read Desku.io Reviews
UserEcho
(22)4.2 out of 5
90th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:0 1 support agent
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserEcho Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Chat Features
    1
    Customer Support
    1
    Customizability
    1
    Customization
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserEcho features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    7.1
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserEcho
    Year Founded
    2012
    HQ Location
    Arlington Heights, IL
    Twitter
    @userecho
    403 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

Users
No information available
Industries
  • Computer Software
Market Segment
  • 50% Small-Business
  • 36% Mid-Market
UserEcho Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Chat Features
1
Customer Support
1
Customizability
1
Customization
1
Cons
This product has not yet received any negative sentiments.
UserEcho features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
7.1
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
UserEcho
Year Founded
2012
HQ Location
Arlington Heights, IL
Twitter
@userecho
403 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read UserEcho Reviews
Enchant
(57)4.8 out of 5
27th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enchant is a helpdesk and knowledge base software solution.

    Users
    No information available
    Industries
    • Internet
    • Retail
    Market Segment
    • 84% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enchant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Ease of Use
    3
    Features
    3
    Intuitive
    3
    Easy Setup
    2
    Cons
    Call Issues
    2
    Messaging Issues
    2
    Account Issues
    1
    Call Functionality
    1
    Interface Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enchant features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.4
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    6.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enchant
    HQ Location
    Arkansas, United States
    Twitter
    @enchant
    118 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enchant is a helpdesk and knowledge base software solution.

Users
No information available
Industries
  • Internet
  • Retail
Market Segment
  • 84% Small-Business
  • 11% Mid-Market
Enchant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Ease of Use
3
Features
3
Intuitive
3
Easy Setup
2
Cons
Call Issues
2
Messaging Issues
2
Account Issues
1
Call Functionality
1
Interface Issues
1
Enchant features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
9.4
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
6.0
Customer Portal
Average: 8.6
Seller Details
Seller
Enchant
HQ Location
Arkansas, United States
Twitter
@enchant
118 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Read Enchant Reviews
Appy Pie
(1,386)4.7 out of 5
93rd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (

    Users
    • CEO
    • Owner
    Industries
    • Health, Wellness and Fitness
    • Education Management
    Market Segment
    • 87% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Appy Pie Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    65
    Helpful
    51
    Ease of Use
    49
    Simple
    21
    Intuitive
    20
    Cons
    Poor Customer Support
    18
    Limited Customization
    11
    Limited Features
    8
    Limited Functionality
    8
    Poor Design
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Appy Pie features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.8
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Appy Pie LLP
    Year Founded
    2015
    HQ Location
    Delhi
    Twitter
    @AppyPieInc
    17,719 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    259 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (

Users
  • CEO
  • Owner
Industries
  • Health, Wellness and Fitness
  • Education Management
Market Segment
  • 87% Small-Business
  • 10% Mid-Market
Appy Pie Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
65
Helpful
51
Ease of Use
49
Simple
21
Intuitive
20
Cons
Poor Customer Support
18
Limited Customization
11
Limited Features
8
Limited Functionality
8
Poor Design
8
Appy Pie features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.8
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Seller Details
Seller
Appy Pie LLP
Year Founded
2015
HQ Location
Delhi
Twitter
@AppyPieInc
17,719 Twitter followers
LinkedIn® Page
www.linkedin.com
259 employees on LinkedIn®
Read Appy Pie Reviews
Sprinklr Service
(512)4.3 out of 5
Optimized for quick response
63rd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a unified customer service platform that integrates multiple features for managing customer interactions, social media accounts, and providing AI chat services.
    • Users like the platform's ability to integrate several platforms into one, manage multiple social media accounts simultaneously, and its robust reporting and customizable dashboards.
    • Users mentioned issues with the platform's high cost, occasional slow response from support, and the complexity of the platform which can be overwhelming for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprinklr Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    198
    Features
    145
    Helpful
    106
    Efficiency
    92
    Customer Support
    66
    Cons
    Missing Features
    65
    Limited Features
    50
    Learning Curve
    46
    Software Bugs
    46
    Slow Loading
    44
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    8.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,562 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,476 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a unified customer service platform that integrates multiple features for managing customer interactions, social media accounts, and providing AI chat services.
  • Users like the platform's ability to integrate several platforms into one, manage multiple social media accounts simultaneously, and its robust reporting and customizable dashboards.
  • Users mentioned issues with the platform's high cost, occasional slow response from support, and the complexity of the platform which can be overwhelming for new users.
Sprinklr Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
198
Features
145
Helpful
106
Efficiency
92
Customer Support
66
Cons
Missing Features
65
Limited Features
50
Learning Curve
46
Software Bugs
46
Slow Loading
44
Sprinklr Service features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
8.0
Customer Portal
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,562 Twitter followers
LinkedIn® Page
www.linkedin.com
4,476 employees on LinkedIn®
TeamSupport
(882)4.4 out of 5
Optimized for quick response
26th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

    Users
    • Support Analyst
    • Software Developer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 40% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamSupport Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Helpful
    9
    Customer Support
    8
    Features
    8
    Team Collaboration
    6
    Cons
    Missing Features
    4
    Limited Functionality
    3
    Search Functionality
    3
    Slow Loading
    3
    Email Communication Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    14,291 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    68 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

Users
  • Support Analyst
  • Software Developer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 40% Small-Business
TeamSupport Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Helpful
9
Customer Support
8
Features
8
Team Collaboration
6
Cons
Missing Features
4
Limited Functionality
3
Search Functionality
3
Slow Loading
3
Email Communication Issues
2
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
14,291 Twitter followers
LinkedIn® Page
www.linkedin.com
68 employees on LinkedIn®
Get a quote
HappyFox Help Desk
(135)4.5 out of 5
58th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HappyFox Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Customer Support
    4
    Intuitive
    3
    Automation
    2
    Easy Setup
    2
    Cons
    Call Functionality
    1
    Email Communication Issues
    1
    Expensive
    1
    Lack of Guidance
    1
    Lack of Resources
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HappyFox Help Desk features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HappyFox Inc.
    Year Founded
    2011
    HQ Location
    Irvine, California
    Twitter
    @HappyFoxApp
    2,512 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    133 employees on LinkedIn®
    Phone
    +1 (949) 535-2220
Product Description
How are these determined?Information
This description is provided by the seller.

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Mid-Market
  • 39% Small-Business
HappyFox Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Customer Support
4
Intuitive
3
Automation
2
Easy Setup
2
Cons
Call Functionality
1
Email Communication Issues
1
Expensive
1
Lack of Guidance
1
Lack of Resources
1
HappyFox Help Desk features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.9
Customer Portal
Average: 8.6
Seller Details
Seller
HappyFox Inc.
Year Founded
2011
HQ Location
Irvine, California
Twitter
@HappyFoxApp
2,512 Twitter followers
LinkedIn® Page
www.linkedin.com
133 employees on LinkedIn®
Phone
+1 (949) 535-2220
Read HappyFox Help Desk Reviews
Crisp
(175)4.5 out of 5
30th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

    Users
    • CEO
    • Founder
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 85% Small-Business
    • 13% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Crisp Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    30
    Helpful
    28
    Features
    20
    Ease of Use
    17
    Efficiency
    14
    Cons
    Missing Features
    11
    Poor Customer Support
    7
    Limited Features
    6
    Expensive
    5
    Bugs
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Crisp features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Crisp IM SARL
    Year Founded
    2015
    HQ Location
    Nantes, FR
    Twitter
    @crisp_im
    4,455 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tool

Users
  • CEO
  • Founder
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 85% Small-Business
  • 13% Mid-Market
Crisp Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
30
Helpful
28
Features
20
Ease of Use
17
Efficiency
14
Cons
Missing Features
11
Poor Customer Support
7
Limited Features
6
Expensive
5
Bugs
4
Crisp features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
Crisp IM SARL
Year Founded
2015
HQ Location
Nantes, FR
Twitter
@crisp_im
4,455 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Read Crisp Reviews
Richpanel
(93)4.7 out of 5
29th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

    Users
    • Customer Service Manager
    Industries
    • Retail
    • Health, Wellness and Fitness
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Richpanel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Ease of Use
    5
    Efficiency
    4
    Easy Integrations
    3
    Features
    3
    Cons
    Lack of Features
    2
    Chatbot Issues
    1
    Data Inaccuracy
    1
    Data Management
    1
    Integration Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Richpanel features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.7
    Customization
    Average: 8.4
    9.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Richpanel
    Year Founded
    2019
    HQ Location
    San Jose, California
    Twitter
    @Richpanel
    299 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Customer service can make or break customers’ trust in your ecommerce store. With Richpanel on your side, your support team will a) respond faster b) always give accurate answers c) easily manage larg

Users
  • Customer Service Manager
Industries
  • Retail
  • Health, Wellness and Fitness
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Richpanel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Ease of Use
5
Efficiency
4
Easy Integrations
3
Features
3
Cons
Lack of Features
2
Chatbot Issues
1
Data Inaccuracy
1
Data Management
1
Integration Issues
1
Richpanel features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.7
Customization
Average: 8.4
9.5
Customer Portal
Average: 8.6
Seller Details
Seller
Richpanel
Year Founded
2019
HQ Location
San Jose, California
Twitter
@Richpanel
299 Twitter followers
LinkedIn® Page
www.linkedin.com
26 employees on LinkedIn®
Read Richpanel Reviews
DevRev
(133)4.5 out of 5
53rd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

    Users
    • Product Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DevRev Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Efficiency
    42
    Features
    38
    Helpful
    36
    Insights
    27
    Cons
    Missing Features
    27
    Limited Features
    16
    Lack of Features
    14
    Learning Curve
    12
    Poor Interface Design
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    3,032 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

Users
  • Product Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 39% Small-Business
DevRev Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Efficiency
42
Features
38
Helpful
36
Insights
27
Cons
Missing Features
27
Limited Features
16
Lack of Features
14
Learning Curve
12
Poor Interface Design
11
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
DevRev
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
3,032 Twitter followers
LinkedIn® Page
www.linkedin.com
655 employees on LinkedIn®
Read DevRev Reviews
Creatio
(302)4.6 out of 5
40th Easiest To Use in Help Desk software
View top Consulting Services for Creatio
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Creatio is the only CRM built for large organisations. AI-native Creatio CRM combines no-code development and intelligent automation in a unified platform that empowers businesses to transform operati

    Users
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Creatio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Customizability
    35
    Features
    29
    Customization
    27
    Automation
    26
    Cons
    Missing Features
    16
    Limited Features
    15
    Learning Curve
    12
    Complexity
    10
    Limited Customization
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Creatio features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.6
    8.8
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Creatio
    Company Website
    Year Founded
    2014
    HQ Location
    Boston, Massachusetts
    Twitter
    @Creatio_Global
    4,010 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    918 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Creatio is the only CRM built for large organisations. AI-native Creatio CRM combines no-code development and intelligent automation in a unified platform that empowers businesses to transform operati

Users
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Creatio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Customizability
35
Features
29
Customization
27
Automation
26
Cons
Missing Features
16
Limited Features
15
Learning Curve
12
Complexity
10
Limited Customization
9
Creatio features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.6
8.8
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Creatio
Company Website
Year Founded
2014
HQ Location
Boston, Massachusetts
Twitter
@Creatio_Global
4,010 Twitter followers
LinkedIn® Page
www.linkedin.com
918 employees on LinkedIn®
EngageBay All-in-One Suite
(501)4.6 out of 5
23rd Easiest To Use in Help Desk software
Save to My Lists
DealsSpecial offer!
30% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    EngageBay is world's #1 affordable all-in-one marketing, sales, and support CRM software supporting over 150,000+ growing companies around the world. EngageBay helps companies to acquire, engage,

    Users
    • Marketing Manager
    • Founder
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • EngageBay All-in-One Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    198
    Customer Support
    153
    Features
    142
    Affordable
    102
    Automation
    97
    Cons
    Missing Features
    89
    Limited Features
    61
    Learning Curve
    43
    Limited Customization
    31
    Slow Loading
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • EngageBay All-in-One Suite features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.5
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    EngageBay Inc
    Year Founded
    2018
    HQ Location
    Wilmington, Delaware
    Twitter
    @engagebay
    17,069 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    74 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

EngageBay is world's #1 affordable all-in-one marketing, sales, and support CRM software supporting over 150,000+ growing companies around the world. EngageBay helps companies to acquire, engage,

Users
  • Marketing Manager
  • Founder
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 32% Mid-Market
EngageBay All-in-One Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
198
Customer Support
153
Features
142
Affordable
102
Automation
97
Cons
Missing Features
89
Limited Features
61
Learning Curve
43
Limited Customization
31
Slow Loading
30
EngageBay All-in-One Suite features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.5
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
EngageBay Inc
Year Founded
2018
HQ Location
Wilmington, Delaware
Twitter
@engagebay
17,069 Twitter followers
LinkedIn® Page
www.linkedin.com
74 employees on LinkedIn®
Read EngageBay All-in-One Suite Reviews
intheloop.io
(19)4.9 out of 5
34th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via em

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 89% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • intheloop.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    1
    Communication Efficiency
    1
    Customer Support
    1
    Ease of Use
    1
    Easy Communication
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • intheloop.io features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    10.0
    Workflow
    Average: 8.6
    7.7
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Loop Email
    Year Founded
    2006
    HQ Location
    London, London
    Twitter
    @loop_email
    2,289 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via em

Users
No information available
Industries
No information available
Market Segment
  • 89% Small-Business
  • 11% Mid-Market
intheloop.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
1
Communication Efficiency
1
Customer Support
1
Ease of Use
1
Easy Communication
1
Cons
This product has not yet received any negative sentiments.
intheloop.io features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
10.0
Workflow
Average: 8.6
7.7
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Loop Email
Year Founded
2006
HQ Location
London, London
Twitter
@loop_email
2,289 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Read intheloop.io Reviews
SysAid
(721)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Help Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SysAid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    55
    Ticket Management
    43
    Customer Support
    42
    Customization
    30
    Customizability
    29
    Cons
    Ticketing Issues
    18
    Limited Customization
    14
    Missing Features
    14
    Clunky Interface
    12
    Limited Features
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    8.2
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Tel Aviv
    Twitter
    @sysaid
    9,768 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    231 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
55
Ticket Management
43
Customer Support
42
Customization
30
Customizability
29
Cons
Ticketing Issues
18
Limited Customization
14
Missing Features
14
Clunky Interface
12
Limited Features
12
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
8.2
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@sysaid
9,768 Twitter followers
LinkedIn® Page
www.linkedin.com
231 employees on LinkedIn®
Stonly
(132)4.8 out of 5
41st Easiest To Use in Help Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Stonly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Features
    18
    Helpful
    16
    Customer Support
    12
    Intuitive
    12
    Cons
    Lack of Features
    10
    Missing Features
    9
    Limitations
    8
    Email Communication Issues
    6
    Limited Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Stonly features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    9.6
    Workflow
    Average: 8.6
    8.7
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Stonly
    Year Founded
    2018
    HQ Location
    Paris, FR
    Twitter
    @stonly
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, chec

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
Stonly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Features
18
Helpful
16
Customer Support
12
Intuitive
12
Cons
Lack of Features
10
Missing Features
9
Limitations
8
Email Communication Issues
6
Limited Features
6
Stonly features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
9.6
Workflow
Average: 8.6
8.7
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Seller Details
Seller
Stonly
Year Founded
2018
HQ Location
Paris, FR
Twitter
@stonly
3 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Read Stonly Reviews
Apptivo
(214)4.4 out of 5
75th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing

    Users
    • Owner
    • Manager
    Industries
    • Construction
    • Information Technology and Services
    Market Segment
    • 82% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Apptivo is a business management software that offers a range of features designed to streamline operations for small to medium-sized businesses.
    • Users frequently mention the software's ease of use, quick invoice generation, and highly responsive customer support, particularly praising a support agent named Kalay for their exceptional product knowledge and assistance.
    • Users mentioned that the software can be challenging to learn due to its depth and versatility, lacks certain functions like drag and drop, and does not offer the full range of features on its mobile version, which can limit users who need to perform complex tasks on the go.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apptivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    34
    Helpful
    18
    Ease of Use
    17
    Customization
    13
    Customizability
    11
    Cons
    Missing Features
    14
    Limited Features
    12
    Learning Curve
    9
    Improvement Needed
    6
    Integration Issues
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apptivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    9.0
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apptivo
    Year Founded
    2009
    HQ Location
    Fremont, California
    Twitter
    @Apptivo
    5,975 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    235 employees on LinkedIn®
    Phone
    +1 (855) 345-2777
Product Description
How are these determined?Information
This description is provided by the seller.

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing

Users
  • Owner
  • Manager
Industries
  • Construction
  • Information Technology and Services
Market Segment
  • 82% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Apptivo is a business management software that offers a range of features designed to streamline operations for small to medium-sized businesses.
  • Users frequently mention the software's ease of use, quick invoice generation, and highly responsive customer support, particularly praising a support agent named Kalay for their exceptional product knowledge and assistance.
  • Users mentioned that the software can be challenging to learn due to its depth and versatility, lacks certain functions like drag and drop, and does not offer the full range of features on its mobile version, which can limit users who need to perform complex tasks on the go.
Apptivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
34
Helpful
18
Ease of Use
17
Customization
13
Customizability
11
Cons
Missing Features
14
Limited Features
12
Learning Curve
9
Improvement Needed
6
Integration Issues
5
Apptivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
9.0
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Apptivo
Year Founded
2009
HQ Location
Fremont, California
Twitter
@Apptivo
5,975 Twitter followers
LinkedIn® Page
www.linkedin.com
235 employees on LinkedIn®
Phone
+1 (855) 345-2777
Read Apptivo Reviews
Teamwork Desk
(57)4.3 out of 5
89th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$8.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one centra

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 72% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Teamwork Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    7.4
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Teamwork
    Year Founded
    2007
    HQ Location
    Cork
    Twitter
    @teamwork
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    536 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one centra

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 72% Small-Business
  • 23% Mid-Market
Teamwork Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
7.4
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Teamwork
Year Founded
2007
HQ Location
Cork
Twitter
@teamwork
1 Twitter followers
LinkedIn® Page
www.linkedin.com
536 employees on LinkedIn®
Read Teamwork Desk Reviews
Watermelon
(79)4.5 out of 5
91st Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at €106.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start au

    Users
    No information available
    Industries
    • Retail
    Market Segment
    • 66% Small-Business
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Watermelon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    16
    Helpful
    16
    Ease of Use
    12
    AI Technology
    9
    Chatbot Development
    9
    Cons
    Expensive
    3
    Learning Curve
    3
    Steep Learning Curve
    3
    Inadequate AI Features
    2
    Limited Features
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Watermelon features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Watermelon
    Year Founded
    2018
    HQ Location
    Utrecht, NL
    Twitter
    @WatermelonHQ
    3,044 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    87 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start au

Users
No information available
Industries
  • Retail
Market Segment
  • 66% Small-Business
  • 32% Mid-Market
Watermelon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
16
Helpful
16
Ease of Use
12
AI Technology
9
Chatbot Development
9
Cons
Expensive
3
Learning Curve
3
Steep Learning Curve
3
Inadequate AI Features
2
Limited Features
2
Watermelon features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Watermelon
Year Founded
2018
HQ Location
Utrecht, NL
Twitter
@WatermelonHQ
3,044 Twitter followers
LinkedIn® Page
www.linkedin.com
87 employees on LinkedIn®
Read Watermelon Reviews
Helpwise
(181)4.6 out of 5
66th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$12.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 90% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpwise Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    14
    Ease of Use
    13
    Helpful
    13
    Features
    8
    Intuitive
    7
    Cons
    Missing Features
    8
    Technical Issues
    6
    Bugs
    4
    Learning Curve
    4
    Slow Loading
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpwise features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.1
    Workflow
    Average: 8.6
    8.6
    Customization
    Average: 8.4
    5.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    299 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    395 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 90% Small-Business
  • 10% Mid-Market
Helpwise Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
14
Ease of Use
13
Helpful
13
Features
8
Intuitive
7
Cons
Missing Features
8
Technical Issues
6
Bugs
4
Learning Curve
4
Slow Loading
4
Helpwise features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.1
Workflow
Average: 8.6
8.6
Customization
Average: 8.4
5.8
Customer Portal
Average: 8.6
Seller Details
Seller
Saas Labs
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
299 Twitter followers
LinkedIn® Page
www.linkedin.com
395 employees on LinkedIn®
Read Helpwise Reviews
LiveHelpNow
(158)4.3 out of 5
65th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveHelpNow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    9
    Helpful
    9
    Ease of Use
    5
    Features
    5
    Automation
    3
    Cons
    Learning Curve
    4
    Limitations
    3
    Not Intuitive
    3
    Admin Control Issues
    2
    Complexity
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveHelpNow features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LiveHelpNow
    Year Founded
    2003
    HQ Location
    Willow Grove, PA
    Twitter
    @LiveHelpNow
    3,893 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
LiveHelpNow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
9
Helpful
9
Ease of Use
5
Features
5
Automation
3
Cons
Learning Curve
4
Limitations
3
Not Intuitive
3
Admin Control Issues
2
Complexity
2
LiveHelpNow features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
LiveHelpNow
Year Founded
2003
HQ Location
Willow Grove, PA
Twitter
@LiveHelpNow
3,893 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Read LiveHelpNow Reviews
Helpshift
(380)4.3 out of 5
52nd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

    Users
    • Customer Service Representative
    • Customer Support
    Industries
    • Computer Games
    • Entertainment
    Market Segment
    • 62% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Helpshift Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    4
    Customer Support
    3
    Helpful
    3
    Communication
    2
    Ease of Use
    2
    Cons
    Chat Functionality
    2
    Chat Issues
    2
    UX Issues
    2
    Call Issues
    1
    Chatbot Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpshift features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpshift
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @helpshift
    4,291 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us

Users
  • Customer Service Representative
  • Customer Support
Industries
  • Computer Games
  • Entertainment
Market Segment
  • 62% Mid-Market
  • 22% Small-Business
Helpshift Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
4
Customer Support
3
Helpful
3
Communication
2
Ease of Use
2
Cons
Chat Functionality
2
Chat Issues
2
UX Issues
2
Call Issues
1
Chatbot Issues
1
Helpshift features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Helpshift
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@helpshift
4,291 Twitter followers
LinkedIn® Page
www.linkedin.com
268 employees on LinkedIn®
Read Helpshift Reviews
Gmelius
(776)4.4 out of 5
61st Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, G

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 81% Small-Business
    • 16% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gmelius Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    22
    Email Management
    14
    Collaboration
    12
    Team Collaboration
    12
    Communication
    11
    Cons
    Email Management Issues
    8
    Missing Features
    8
    Performance Issues
    6
    Email Issues
    5
    Learning Curve
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gmelius features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    7.6
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gmelius SA
    Year Founded
    2016
    HQ Location
    Geneva
    Twitter
    @gmelius
    1,806 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, G

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 81% Small-Business
  • 16% Mid-Market
Gmelius Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
22
Email Management
14
Collaboration
12
Team Collaboration
12
Communication
11
Cons
Email Management Issues
8
Missing Features
8
Performance Issues
6
Email Issues
5
Learning Curve
5
Gmelius features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
7.6
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
Gmelius SA
Year Founded
2016
HQ Location
Geneva
Twitter
@gmelius
1,806 Twitter followers
LinkedIn® Page
www.linkedin.com
19 employees on LinkedIn®
Read Gmelius Reviews
Kayako
(219)4.0 out of 5
102nd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$15 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 53% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kayako Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Simple
    4
    Case Management
    3
    Assignment Management
    2
    Status Tracking
    2
    Cons
    Limited Features
    2
    Access Issues
    1
    Account Issues
    1
    Billing Issues
    1
    Complex Administration
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kayako features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ignite Enterprise Software Solutions
    HQ Location
    Austin, TX
    Twitter
    @ignitetech
    442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    275 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 53% Small-Business
  • 34% Mid-Market
Kayako Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Simple
4
Case Management
3
Assignment Management
2
Status Tracking
2
Cons
Limited Features
2
Access Issues
1
Account Issues
1
Billing Issues
1
Complex Administration
1
Kayako features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.1
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Ignite Enterprise Software Solutions
HQ Location
Austin, TX
Twitter
@ignitetech
442 Twitter followers
LinkedIn® Page
www.linkedin.com
275 employees on LinkedIn®
Read Kayako Reviews
ClearFeed
(131)4.6 out of 5
16th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClearFeed is a support platform purpose-built for Slack-based support. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-fac

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClearFeed Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    48
    Ease of Use
    38
    Integrations
    34
    Communication Efficiency
    31
    Easy Integrations
    22
    Cons
    Missing Features
    11
    Ticketing Issues
    11
    Limited Customization
    10
    Limited Features
    6
    Messaging Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClearFeed features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    7.4
    Customization
    Average: 8.4
    8.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClearFeed
    Year Founded
    2021
    HQ Location
    Beaverton, OR
    Twitter
    @clearfeedai
    344 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClearFeed is a support platform purpose-built for Slack-based support. Our platform converts conversations from multiple Slack channels into a single shared queue of requests, using which customer-fac

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 36% Small-Business
ClearFeed Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
48
Ease of Use
38
Integrations
34
Communication Efficiency
31
Easy Integrations
22
Cons
Missing Features
11
Ticketing Issues
11
Limited Customization
10
Limited Features
6
Messaging Issues
6
ClearFeed features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
7.4
Customization
Average: 8.4
8.0
Customer Portal
Average: 8.6
Seller Details
Seller
ClearFeed
Year Founded
2021
HQ Location
Beaverton, OR
Twitter
@clearfeedai
344 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Read ClearFeed Reviews
ThriveDesk
(31)4.8 out of 5
71st Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $49.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 94% Small-Business
    • 6% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ThriveDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    5
    Features
    5
    Helpful
    5
    User Interface
    4
    Intuitive
    3
    Cons
    Integration Issues
    2
    Bugs
    1
    Chatbot Issues
    1
    Lack of Guidance
    1
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ThriveDesk features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.8
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ThriveDesk
    Year Founded
    2024
    HQ Location
    Dhaka, BD
    Twitter
    @thrivedesk
    236 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

Users
No information available
Industries
  • Computer Software
Market Segment
  • 94% Small-Business
  • 6% Mid-Market
ThriveDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
5
Features
5
Helpful
5
User Interface
4
Intuitive
3
Cons
Integration Issues
2
Bugs
1
Chatbot Issues
1
Lack of Guidance
1
Limited Features
1
ThriveDesk features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.8
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
ThriveDesk
Year Founded
2024
HQ Location
Dhaka, BD
Twitter
@thrivedesk
236 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read ThriveDesk Reviews
JustCall
(2,200)4.3 out of 5
Optimized for quick response
22nd Easiest To Use in Help Desk software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a communication software that offers features such as calling, texting, and AI transcription, and integrates with various CRM systems.
    • Reviewers like the user-friendly interface, the ability to switch between multiple numbers, the quality of calls, and the seamless integration with CRM systems, noting the usefulness of features like AI transcription, call recording, and analytics for improving workflow and communication.
    • Reviewers mentioned issues such as occasional delays in connecting calls or syncing with third-party apps, slow response times, lack of real-time support, and problems with the texting feature, including delayed notifications and difficulty in noticing incoming texts.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,324
    Features
    805
    Call Management
    658
    Helpful
    648
    Calling Features
    611
    Cons
    Call Issues
    728
    Call Functionality
    522
    Connection Issues
    408
    Poor Call Quality
    355
    Call Management
    325
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.6
    7.8
    Customization
    Average: 8.4
    7.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    299 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    395 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the AI-powered business communication platform that helps businesses connect with prospects and customers across voice, SMS, email, and WhatsApp. JustCall helps win more deals and reduce c

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a communication software that offers features such as calling, texting, and AI transcription, and integrates with various CRM systems.
  • Reviewers like the user-friendly interface, the ability to switch between multiple numbers, the quality of calls, and the seamless integration with CRM systems, noting the usefulness of features like AI transcription, call recording, and analytics for improving workflow and communication.
  • Reviewers mentioned issues such as occasional delays in connecting calls or syncing with third-party apps, slow response times, lack of real-time support, and problems with the texting feature, including delayed notifications and difficulty in noticing incoming texts.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,324
Features
805
Call Management
658
Helpful
648
Calling Features
611
Cons
Call Issues
728
Call Functionality
522
Connection Issues
408
Poor Call Quality
355
Call Management
325
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.6
7.8
Customization
Average: 8.4
7.6
Customer Portal
Average: 8.6
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
299 Twitter followers
LinkedIn® Page
www.linkedin.com
395 employees on LinkedIn®
ManageEngine ServiceDesk Plus
(232)4.2 out of 5
62nd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • System Administrator
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 59% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ManageEngine ServiceDesk Plus Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Intuitive
    6
    Customer Support
    5
    Efficiency
    5
    Ticket Management
    5
    Cons
    Limited Features
    5
    Feature Issues
    4
    Limited Customization
    4
    Limited Functionality
    3
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.6
    7.7
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,677 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    464 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • System Administrator
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 59% Mid-Market
  • 30% Enterprise
ManageEngine ServiceDesk Plus Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Intuitive
6
Customer Support
5
Efficiency
5
Ticket Management
5
Cons
Limited Features
5
Feature Issues
4
Limited Customization
4
Limited Functionality
3
Missing Features
3
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.6
7.7
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,677 Twitter followers
LinkedIn® Page
www.linkedin.com
464 employees on LinkedIn®
Read ManageEngine ServiceDesk Plus Reviews
Drag
(258)4.5 out of 5
47th Easiest To Use in Help Desk software
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Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

    Users
    • CEO
    Industries
    • Non-Profit Organization Management
    • Leisure, Travel & Tourism
    Market Segment
    • 86% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drag Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    16
    Email Management
    13
    Organization
    10
    Team Collaboration
    10
    Intuitive
    8
    Cons
    Email Management
    5
    Limited Customization
    4
    App Freezing
    3
    Learning Curve
    3
    Missing Features
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drag features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.6
    9.7
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DragApp.com
    Year Founded
    2018
    HQ Location
    London
    Twitter
    @lovedragapp
    1,083 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

Users
  • CEO
Industries
  • Non-Profit Organization Management
  • Leisure, Travel & Tourism
Market Segment
  • 86% Small-Business
  • 11% Mid-Market
Drag Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
16
Email Management
13
Organization
10
Team Collaboration
10
Intuitive
8
Cons
Email Management
5
Limited Customization
4
App Freezing
3
Learning Curve
3
Missing Features
3
Drag features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.6
9.7
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
DragApp.com
Year Founded
2018
HQ Location
London
Twitter
@lovedragapp
1,083 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Read Drag Reviews
Keeping
(63)4.5 out of 5
49th Easiest To Use in Help Desk software
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Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

    Users
    No information available
    Industries
    • Higher Education
    • Retail
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Keeping Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Customer Support
    9
    Easy Setup
    8
    Integrations
    8
    Features
    7
    Cons
    Ticketing Issues
    10
    Messaging Issues
    4
    Assignment Issues
    3
    Poor Notifications
    3
    Access Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Keeping features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.6
    7.0
    Customization
    Average: 8.4
    7.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keeping
    Year Founded
    2007
    HQ Location
    Brooklyn, NY
    Twitter
    @keepingcom
    181 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

Users
No information available
Industries
  • Higher Education
  • Retail
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Keeping Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Customer Support
9
Easy Setup
8
Integrations
8
Features
7
Cons
Ticketing Issues
10
Messaging Issues
4
Assignment Issues
3
Poor Notifications
3
Access Issues
2
Keeping features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.6
7.0
Customization
Average: 8.4
7.6
Customer Portal
Average: 8.6
Seller Details
Seller
Keeping
Year Founded
2007
HQ Location
Brooklyn, NY
Twitter
@keepingcom
181 Twitter followers
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Read Keeping Reviews
Octadesk
(32)4.5 out of 5
43rd Easiest To Use in Help Desk software
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Entry Level Price:Starting at R$1,099.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 59% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Octadesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    10
    Ease of Use
    9
    Customer Support
    6
    Easy Integrations
    6
    Integrations
    6
    Cons
    Not Intuitive
    2
    Required Improvements
    2
    Connectivity Issues
    1
    Expensive
    1
    Frequent Updates
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Octadesk features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    7.7
    Workflow
    Average: 8.6
    6.8
    Customization
    Average: 8.4
    8.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Octadesk
    Year Founded
    2008
    HQ Location
    Sao Paulo, SP
    Twitter
    @octadesk
    84 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 59% Small-Business
  • 34% Mid-Market
Octadesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
10
Ease of Use
9
Customer Support
6
Easy Integrations
6
Integrations
6
Cons
Not Intuitive
2
Required Improvements
2
Connectivity Issues
1
Expensive
1
Frequent Updates
1
Octadesk features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
7.7
Workflow
Average: 8.6
6.8
Customization
Average: 8.4
8.0
Customer Portal
Average: 8.6
Seller Details
Seller
Octadesk
Year Founded
2008
HQ Location
Sao Paulo, SP
Twitter
@octadesk
84 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Read Octadesk Reviews
Deskpro
(71)4.3 out of 5
51st Easiest To Use in Help Desk software
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DealsSpecial offer!
30% off: $42 per agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Deskpro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customizability
    17
    Customer Support
    16
    Features
    15
    Customization
    14
    Cons
    Ticketing Issues
    13
    Ticket Management
    12
    Not Intuitive
    10
    Learning Curve
    9
    UX Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deskpro features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deskpro
    Company Website
    Year Founded
    2002
    HQ Location
    London, Wimbledon
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001,

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
Deskpro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customizability
17
Customer Support
16
Features
15
Customization
14
Cons
Ticketing Issues
13
Ticket Management
12
Not Intuitive
10
Learning Curve
9
UX Issues
7
Deskpro features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Deskpro
Company Website
Year Founded
2002
HQ Location
London, Wimbledon
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
ConvergeHub
(36)4.8 out of 5
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Entry Level Price:$9 per user per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConvergeHub is an enterprise-grade CRM, with Sales, Marketing, Support and Billing, for managing all customer related activities from one unified platform. It is a high-horsepower business-growth plat

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 97% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConvergeHub Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    All-in-one Solutions
    1
    Customizability
    1
    Customization
    1
    Customization Options
    1
    Feature Richness
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConvergeHub features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    9.4
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConvergeHub
    Year Founded
    2016
    HQ Location
    San Francisco Bay Area, California
    Twitter
    @convergehub
    1,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConvergeHub is an enterprise-grade CRM, with Sales, Marketing, Support and Billing, for managing all customer related activities from one unified platform. It is a high-horsepower business-growth plat

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 97% Small-Business
ConvergeHub Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
All-in-one Solutions
1
Customizability
1
Customization
1
Customization Options
1
Feature Richness
1
Cons
This product has not yet received any negative sentiments.
ConvergeHub features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
9.4
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
ConvergeHub
Year Founded
2016
HQ Location
San Francisco Bay Area, California
Twitter
@convergehub
1,845 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Read ConvergeHub Reviews
Agile CRM
(352)4.0 out of 5
80th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$0 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB'

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Agile CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    6
    Efficiency
    3
    Automation
    2
    Automation Efficiency
    2
    CRM Integration
    2
    Cons
    Feature Issues
    2
    Limited Features
    2
    Limited Functionality
    2
    Missing Features
    2
    Performance Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Agile CRM features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    7.8
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Agile CRM
    Year Founded
    2013
    HQ Location
    Dallas, TX
    Twitter
    @agilecrm
    6,953 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB'

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 15% Mid-Market
Agile CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
6
Efficiency
3
Automation
2
Automation Efficiency
2
CRM Integration
2
Cons
Feature Issues
2
Limited Features
2
Limited Functionality
2
Missing Features
2
Performance Issues
2
Agile CRM features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
7.8
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Agile CRM
Year Founded
2013
HQ Location
Dallas, TX
Twitter
@agilecrm
6,953 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Read Agile CRM Reviews
Jira Service Management
(795)4.2 out of 5
57th Easiest To Use in Help Desk software
View top Consulting Services for Jira Service Management
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Collaboration
    6
    Integrations
    6
    Project Management
    6
    Team Collaboration
    6
    Cons
    Learning Curve
    6
    Steep Learning Curve
    6
    Limited Features
    5
    Complex Setup
    4
    Difficult Learning
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.2
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    104,288 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,691 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 40% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Collaboration
6
Integrations
6
Project Management
6
Team Collaboration
6
Cons
Learning Curve
6
Steep Learning Curve
6
Limited Features
5
Complex Setup
4
Difficult Learning
4
Jira Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.2
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
104,288 Twitter followers
LinkedIn® Page
www.linkedin.com
17,691 employees on LinkedIn®
Vision Helpdesk
(94)4.6 out of 5
95th Easiest To Use in Help Desk software
Save to My Lists
DealsSpecial offer!
15% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell

    Users
    No information available
    Industries
    • Non-Profit Organization Management
    • Information Technology and Services
    Market Segment
    • 61% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vision Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    5
    Automation
    4
    Efficiency
    4
    Automation Features
    3
    Communication Efficiency
    3
    Cons
    Learning Curve
    3
    Limited Customization
    3
    Complexity
    2
    Interface Issues
    2
    Lack of Resources
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vision Helpdesk features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vision Helpdesk
    Year Founded
    2005
    HQ Location
    Nasik
    Twitter
    @visionhelpdesk
    1,393 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell

Users
No information available
Industries
  • Non-Profit Organization Management
  • Information Technology and Services
Market Segment
  • 61% Small-Business
  • 34% Mid-Market
Vision Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
5
Automation
4
Efficiency
4
Automation Features
3
Communication Efficiency
3
Cons
Learning Curve
3
Limited Customization
3
Complexity
2
Interface Issues
2
Lack of Resources
2
Vision Helpdesk features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Vision Helpdesk
Year Founded
2005
HQ Location
Nasik
Twitter
@visionhelpdesk
1,393 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Read Vision Helpdesk Reviews
HelpDesk
(31)4.6 out of 5
72nd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced too

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 58% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • HelpDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Access
    1
    Simple Use
    1
    Tracking Ease
    1
    Cons
    Limited Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HelpDesk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    8.8
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    356 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

HelpDesk is a ticketing solution that simplifies interactions between agents and customers, transforming each customer interaction into a chance to provide exceptional service. Featuring advanced too

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 58% Small-Business
  • 39% Mid-Market
HelpDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Access
1
Simple Use
1
Tracking Ease
1
Cons
Limited Features
1
HelpDesk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
8.8
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
Seller Details
Seller
Text
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
356 employees on LinkedIn®
Ownership
WSE: TXT
Read HelpDesk Reviews
Spotler CRM
(144)4.4 out of 5
76th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$0 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 3

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 88% Small-Business
    • 9% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spotler CRM features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spotler Group
    Year Founded
    2001
    HQ Location
    Brighton, East Sussex
    LinkedIn® Page
    www.linkedin.com
    132 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 3

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 88% Small-Business
  • 9% Mid-Market
Spotler CRM features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Spotler Group
Year Founded
2001
HQ Location
Brighton, East Sussex
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
Read Spotler CRM Reviews
AzureDesk
(30)4.5 out of 5
79th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective custom

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • AzureDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    User Interface
    2
    Contact Management
    1
    Easy Navigation
    1
    Easy Setup
    1
    Cons
    Limited Customization
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • AzureDesk features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.8
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    IntegrateCloud
    Year Founded
    2013
    HQ Location
    Mount Laurel, NJ
    Twitter
    @integratecloud_
    53 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective custom

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 37% Small-Business
AzureDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
User Interface
2
Contact Management
1
Easy Navigation
1
Easy Setup
1
Cons
Limited Customization
1
Technical Issues
1
AzureDesk features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.8
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
IntegrateCloud
Year Founded
2013
HQ Location
Mount Laurel, NJ
Twitter
@integratecloud_
53 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read AzureDesk Reviews
Trengo
(231)4.3 out of 5
99th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:€125.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

    Users
    No information available
    Industries
    • Leisure, Travel & Tourism
    • Apparel & Fashion
    Market Segment
    • 73% Small-Business
    • 26% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Trengo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    99
    Helpful
    73
    Customer Support
    59
    Features
    58
    Communication
    44
    Cons
    Missing Features
    57
    Limited Features
    38
    Messaging Issues
    29
    Chat Functionality
    22
    Email Issues
    20
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trengo features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    7.6
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trengo
    Year Founded
    2017
    HQ Location
    Utrecht, Utrecht, Netherlands
    Twitter
    @TrengoHQ
    280 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will f

Users
No information available
Industries
  • Leisure, Travel & Tourism
  • Apparel & Fashion
Market Segment
  • 73% Small-Business
  • 26% Mid-Market
Trengo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
99
Helpful
73
Customer Support
59
Features
58
Communication
44
Cons
Missing Features
57
Limited Features
38
Messaging Issues
29
Chat Functionality
22
Email Issues
20
Trengo features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
7.6
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Trengo
Year Founded
2017
HQ Location
Utrecht, Utrecht, Netherlands
Twitter
@TrengoHQ
280 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Read Trengo Reviews
Mojo Helpdesk
(242)4.4 out of 5
45th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Primary/Secondary Education
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mojo Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Bugs
    1
    Button Issues
    1
    Editing Difficulties
    1
    Formatting Issues
    1
    Layout Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mojo Helpdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    7.5
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mojo Helpdesk
    Year Founded
    2011
    HQ Location
    Austin, Texas
    Twitter
    @mojohelpdesk
    723 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Users
No information available
Industries
  • Information Technology and Services
  • Primary/Secondary Education
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
Mojo Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Bugs
1
Button Issues
1
Editing Difficulties
1
Formatting Issues
1
Layout Issues
1
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
7.5
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Mojo Helpdesk
Year Founded
2011
HQ Location
Austin, Texas
Twitter
@mojohelpdesk
723 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Read Mojo Helpdesk Reviews
ConnectWise PSA
(504)3.9 out of 5
67th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise PSA is the most complete business management platform specifically designed for companies that sell, service, and support technology. This solution caters primarily to Managed Service Prov

    Users
    • President
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise PSA is a software that streamlines service desk operations, manages tickets, tracks SLAs, keeps workflows organized, and integrates with third-party applications.
    • Users like the comprehensive features, ease of use, strong integration capabilities, and the ability to automate workflows, manage projects, and customize the software to their liking.
    • Reviewers noted the complex interface, steep learning curve, outdated architecture, lack of some integration features, and issues with customer support and implementation process.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Integration
    18
    Integrations
    14
    Customer Support
    13
    Feature Richness
    13
    Cons
    Learning Curve
    20
    Complex Usability
    15
    Poor Customer Support
    13
    Missing Features
    11
    Expensive
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise PSA features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    7.8
    Customization
    Average: 8.4
    7.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Company Website
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,998 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,224 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise PSA is the most complete business management platform specifically designed for companies that sell, service, and support technology. This solution caters primarily to Managed Service Prov

Users
  • President
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise PSA is a software that streamlines service desk operations, manages tickets, tracks SLAs, keeps workflows organized, and integrates with third-party applications.
  • Users like the comprehensive features, ease of use, strong integration capabilities, and the ability to automate workflows, manage projects, and customize the software to their liking.
  • Reviewers noted the complex interface, steep learning curve, outdated architecture, lack of some integration features, and issues with customer support and implementation process.
ConnectWise PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Integration
18
Integrations
14
Customer Support
13
Feature Richness
13
Cons
Learning Curve
20
Complex Usability
15
Poor Customer Support
13
Missing Features
11
Expensive
9
ConnectWise PSA features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
7.8
Customization
Average: 8.4
7.6
Customer Portal
Average: 8.6
Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,998 Twitter followers
LinkedIn® Page
www.linkedin.com
3,224 employees on LinkedIn®
Get a quote
Desk360
(55)4.5 out of 5
101st Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It l

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Desk360 features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.6
    7.3
    Customization
    Average: 8.4
    7.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Teknasyon
    Year Founded
    2013
    HQ Location
    İstanbul, Maslak
    Twitter
    @TeknasyonTech
    7,221 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It l

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
Desk360 features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.6
7.3
Customization
Average: 8.4
7.9
Customer Portal
Average: 8.6
Seller Details
Seller
Teknasyon
Year Founded
2013
HQ Location
İstanbul, Maslak
Twitter
@TeknasyonTech
7,221 Twitter followers
LinkedIn® Page
www.linkedin.com
380 employees on LinkedIn®
Read Desk360 Reviews
Vtiger All-In-One CRM
(411)4.3 out of 5
60th Easiest To Use in Help Desk software
Save to My Lists
DealsSpecial offer!
30% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provi

    Users
    • CEO
    • Managing Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 69% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vtiger All-In-One CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Call Management
    1
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Cons
    Missing Features
    3
    Bugs
    1
    CRM Issues
    1
    Limited Features
    1
    Not Intuitive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vtiger All-In-One CRM features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    7.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vtiger
    Year Founded
    2004
    HQ Location
    Cupertino, California
    Twitter
    @vtigercrm
    2,711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    225 employees on LinkedIn®
    Phone
    1-877-784-9277
Product Description
How are these determined?Information
This description is provided by the seller.

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provi

Users
  • CEO
  • Managing Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 69% Small-Business
  • 29% Mid-Market
Vtiger All-In-One CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Call Management
1
Customizability
1
Customization
1
Ease of Use
1
Cons
Missing Features
3
Bugs
1
CRM Issues
1
Limited Features
1
Not Intuitive
1
Vtiger All-In-One CRM features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
7.9
Customer Portal
Average: 8.6
Seller Details
Seller
Vtiger
Year Founded
2004
HQ Location
Cupertino, California
Twitter
@vtigercrm
2,711 Twitter followers
LinkedIn® Page
www.linkedin.com
225 employees on LinkedIn®
Phone
1-877-784-9277
Read Vtiger All-In-One CRM Reviews
Plivo
(741)4.5 out of 5
Optimized for quick response
68th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Pay As You Go
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is a platform that supports messaging and voice services in multiple countries, with API-driven scalability and global coverage.
    • Users like Plivo's competitive pricing, easy implementation and integration, high reliability, and excellent customer support, appreciating its affordability, feature richness, and the ability to handle high-volume messaging.
    • Reviewers experienced issues with inconsistent performance, poor communication skills from support, sudden price changes, lack of advanced analytics and intuitive interface, and compliance risks, with some finding the user dashboard and web portal functionality lacking.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    26
    Customer Support
    19
    API Quality
    15
    Features
    14
    Pricing
    14
    Cons
    Poor Customer Support
    10
    Messaging Issues
    7
    Expensive
    5
    Limited Features
    5
    Call Issues
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,766 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    235 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo’s cloud communication platform is a powerful, fast, scalable, and better option for customer engagement. Trusted by leading brands like IBM, MercadoLibre, OneLogin and Zomato, our API platform l

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is a platform that supports messaging and voice services in multiple countries, with API-driven scalability and global coverage.
  • Users like Plivo's competitive pricing, easy implementation and integration, high reliability, and excellent customer support, appreciating its affordability, feature richness, and the ability to handle high-volume messaging.
  • Reviewers experienced issues with inconsistent performance, poor communication skills from support, sudden price changes, lack of advanced analytics and intuitive interface, and compliance risks, with some finding the user dashboard and web portal functionality lacking.
Plivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
26
Customer Support
19
API Quality
15
Features
14
Pricing
14
Cons
Poor Customer Support
10
Messaging Issues
7
Expensive
5
Limited Features
5
Call Issues
4
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,766 Twitter followers
LinkedIn® Page
www.linkedin.com
235 employees on LinkedIn®
Get a quote
Re:amaze
(139)4.6 out of 5
105th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$29 per agent / month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

    Users
    • Owner
    • President
    Industries
    • Retail
    • Sporting Goods
    Market Segment
    • 81% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Re:amaze Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Features
    1
    Cons
    Call Issues
    1
    Glitches
    1
    Inadequate Search Functionality
    1
    Layout Issues
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Re:amaze features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.5
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GoDaddy
    Year Founded
    1997
    HQ Location
    Scottsdale, AZ
    Twitter
    @GoDaddy
    279,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,366 employees on LinkedIn®
    Ownership
    NYSE:GDDY
Product Description
How are these determined?Information
This description is provided by the seller.

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/

Users
  • Owner
  • President
Industries
  • Retail
  • Sporting Goods
Market Segment
  • 81% Small-Business
  • 17% Mid-Market
Re:amaze Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Features
1
Cons
Call Issues
1
Glitches
1
Inadequate Search Functionality
1
Layout Issues
1
Missing Features
1
Re:amaze features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.5
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
GoDaddy
Year Founded
1997
HQ Location
Scottsdale, AZ
Twitter
@GoDaddy
279,845 Twitter followers
LinkedIn® Page
www.linkedin.com
8,366 employees on LinkedIn®
Ownership
NYSE:GDDY
Read Re:amaze Reviews
Deskero
(64)4.3 out of 5
87th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$25 per agent, annual ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satis

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deskero features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Nabra ltd
    Year Founded
    2012
    HQ Location
    London, United Kingdom
    Twitter
    @deskerocare
    4,119 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simple help desk software for effective customer engagement - Deskero brings you new ways to interact with clients, engaging them in personal conversations through a simple, effective, no-frills satis

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 66% Small-Business
  • 27% Mid-Market
Deskero features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
Nabra ltd
Year Founded
2012
HQ Location
London, United Kingdom
Twitter
@deskerocare
4,119 Twitter followers
LinkedIn® Page
www.linkedin.com
3 employees on LinkedIn®
Read Deskero Reviews
ProProfs Help Desk
(18)4.7 out of 5
Save to My Lists
Entry Level Price:$ 0
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 83% Small-Business
    • 22% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ProProfs Help Desk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    10.0
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ProProfs
    Year Founded
    2009
    HQ Location
    Los Angeles, CA
    Twitter
    @ProProfs
    4,962 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    230 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management da

Users
No information available
Industries
  • Computer Software
Market Segment
  • 83% Small-Business
  • 22% Mid-Market
ProProfs Help Desk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
10.0
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
ProProfs
Year Founded
2009
HQ Location
Los Angeles, CA
Twitter
@ProProfs
4,962 Twitter followers
LinkedIn® Page
www.linkedin.com
230 employees on LinkedIn®
Read ProProfs Help Desk Reviews
eDesk
(25)4.1 out of 5
88th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

    Users
    No information available
    Industries
    • Retail
    • Automotive
    Market Segment
    • 72% Small-Business
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • eDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Assistance
    2
    AI Efficiency
    2
    AI Technology
    2
    Automated Responses
    2
    Automation
    2
    Cons
    Difficult Learning
    2
    Learning Curve
    2
    Steep Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • eDesk features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 8.9
    7.6
    Workflow
    Average: 8.6
    6.4
    Customization
    Average: 8.4
    6.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    xSellco Software
    Company Website
    HQ Location
    Dublin, Dublin
    Twitter
    @XSellco
    248 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    91 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eD

Users
No information available
Industries
  • Retail
  • Automotive
Market Segment
  • 72% Small-Business
  • 28% Mid-Market
eDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Assistance
2
AI Efficiency
2
AI Technology
2
Automated Responses
2
Automation
2
Cons
Difficult Learning
2
Learning Curve
2
Steep Learning Curve
2
eDesk features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 8.9
7.6
Workflow
Average: 8.6
6.4
Customization
Average: 8.4
6.2
Customer Portal
Average: 8.6
Seller Details
Seller
xSellco Software
Company Website
HQ Location
Dublin, Dublin
Twitter
@XSellco
248 Twitter followers
LinkedIn® Page
www.linkedin.com
91 employees on LinkedIn®
Get a quote
Incident IQ
(219)4.6 out of 5
37th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and

    Users
    • Technology Specialist
    Industries
    • Primary/Secondary Education
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Incident IQ Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Asset Management
    21
    Features
    17
    Integrations
    16
    Customer Support
    15
    Cons
    Limited Features
    12
    Ticketing Issues
    11
    Missing Features
    9
    Limited Customization
    6
    Search Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Incident IQ features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.7
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Incident IQ
    Year Founded
    2016
    HQ Location
    Atlanta, Georgia
    Twitter
    @IncidentIQ
    411 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    204 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and

Users
  • Technology Specialist
Industries
  • Primary/Secondary Education
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 39% Enterprise
Incident IQ Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Asset Management
21
Features
17
Integrations
16
Customer Support
15
Cons
Limited Features
12
Ticketing Issues
11
Missing Features
9
Limited Customization
6
Search Issues
6
Incident IQ features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.7
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Incident IQ
Year Founded
2016
HQ Location
Atlanta, Georgia
Twitter
@IncidentIQ
411 Twitter followers
LinkedIn® Page
www.linkedin.com
204 employees on LinkedIn®
Read Incident IQ Reviews
Vivantio
(291)4.3 out of 5
Optimized for quick response
56th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vivantio Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Intuitive
    28
    Efficiency
    25
    Helpful
    25
    Features
    24
    Cons
    Ticketing Issues
    19
    Improvement Needed
    16
    Learning Curve
    15
    Missing Features
    14
    Login Issues
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Intuitive
28
Efficiency
25
Helpful
25
Features
24
Cons
Ticketing Issues
19
Improvement Needed
16
Learning Curve
15
Missing Features
14
Login Issues
12
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Vivantio
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
113 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
osTicket
(44)4.4 out of 5
77th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platfor

    Users
    No information available
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 59% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • osTicket Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Community Size
    1
    Community Support
    1
    Efficiency
    1
    Cons
    Dashboard Issues
    1
    Interface Issues
    1
    Outdated Interface
    1
    Plugin Issues
    1
    Time Delays
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • osTicket features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.6
    7.1
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    osTicket
    Year Founded
    2015
    HQ Location
    Roma, Italy
    Twitter
    @osTicket
    4,187 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platfor

Users
No information available
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 59% Small-Business
  • 34% Mid-Market
osTicket Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Community Size
1
Community Support
1
Efficiency
1
Cons
Dashboard Issues
1
Interface Issues
1
Outdated Interface
1
Plugin Issues
1
Time Delays
1
osTicket features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.6
7.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
osTicket
Year Founded
2015
HQ Location
Roma, Italy
Twitter
@osTicket
4,187 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read osTicket Reviews
ServiceNow Customer Service Management
(201)4.4 out of 5
48th Easiest To Use in Help Desk software
View top Consulting Services for ServiceNow Customer Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 55% Enterprise
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    16
    Ease of Use
    15
    Features
    15
    Efficiency
    11
    Customer Support
    10
    Cons
    Complexity
    9
    Learning Curve
    8
    Steep Learning Curve
    8
    Not Intuitive
    7
    Missing Features
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    51,662 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    30,776 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 55% Enterprise
  • 28% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
16
Ease of Use
15
Features
15
Efficiency
11
Customer Support
10
Cons
Complexity
9
Learning Curve
8
Steep Learning Curve
8
Not Intuitive
7
Missing Features
6
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
51,662 Twitter followers
LinkedIn® Page
www.linkedin.com
30,776 employees on LinkedIn®
NiCE CXone Mpower
(1,718)4.3 out of 5
82nd Easiest To Use in Help Desk software
View top Consulting Services for NiCE CXone Mpower
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Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    44
    Efficiency
    30
    Features
    30
    Helpful
    29
    User Interface
    18
    Cons
    Call Issues
    17
    Poor Customer Support
    12
    Technical Issues
    12
    Integration Issues
    11
    Steep Learning Curve
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    9.1
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,569 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12,563 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
44
Efficiency
30
Features
30
Helpful
29
User Interface
18
Cons
Call Issues
17
Poor Customer Support
12
Technical Issues
12
Integration Issues
11
Steep Learning Curve
11
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
9.1
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,569 Twitter followers
LinkedIn® Page
www.linkedin.com
12,563 employees on LinkedIn®
Ownership
NASDAQ: NICE
Read NiCE CXone Mpower Reviews
LabiDesk
(24)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communicati

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 96% Small-Business
    • 4% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LabiDesk features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    9.2
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LabiDesk
    HQ Location
    New York
    Twitter
    @LabiDesk
    676 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communicati

Users
No information available
Industries
No information available
Market Segment
  • 96% Small-Business
  • 4% Mid-Market
LabiDesk features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
9.2
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
LabiDesk
HQ Location
New York
Twitter
@LabiDesk
676 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read LabiDesk Reviews
WorkHub Tasks
(28)5.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WorkHub Tasks features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.7
    Workflow
    Average: 8.6
    9.5
    Customization
    Average: 8.4
    9.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WorkHub
    HQ Location
    San Jose, US
    Twitter
    @WorkHubOfficiaI
    64 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    53 employees on LinkedIn®
    Ownership
    Ali Shaheen
Product Description
How are these determined?Information
This description is provided by the seller.

WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 43% Small-Business
WorkHub Tasks features and usability ratings that predict user satisfaction
0.0
No information available
9.7
Workflow
Average: 8.6
9.5
Customization
Average: 8.4
9.8
Customer Portal
Average: 8.6
Seller Details
Seller
WorkHub
HQ Location
San Jose, US
Twitter
@WorkHubOfficiaI
64 Twitter followers
LinkedIn® Page
www.linkedin.com
53 employees on LinkedIn®
Ownership
Ali Shaheen
Read WorkHub Tasks Reviews
N-able MSP Manager
(32)3.6 out of 5
86th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able MSP Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Automation
    3
    Easy Access
    2
    Efficiency
    2
    Setup Ease
    2
    Cons
    Limited Customization
    3
    Clunky Interface
    1
    Expensive
    1
    Inadequate Reporting
    1
    Interface Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able MSP Manager features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    7.0
    Workflow
    Average: 8.6
    6.2
    Customization
    Average: 8.4
    7.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    16,217 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,892 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 25% Mid-Market
N-able MSP Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Automation
3
Easy Access
2
Efficiency
2
Setup Ease
2
Cons
Limited Customization
3
Clunky Interface
1
Expensive
1
Inadequate Reporting
1
Interface Issues
1
N-able MSP Manager features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
7.0
Workflow
Average: 8.6
6.2
Customization
Average: 8.4
7.3
Customer Portal
Average: 8.6
Seller Details
Seller
N-able
HQ Location
Morrisville, North Carolina
Twitter
@Nable
16,217 Twitter followers
LinkedIn® Page
www.linkedin.com
1,892 employees on LinkedIn®
Ownership
NYSE: NABL
Read N-able MSP Manager Reviews
Issuetrak
(62)4.1 out of 5
100th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Starting at $26.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

    Users
    No information available
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 35% Mid-Market
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Issuetrak features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    7.9
    Workflow
    Average: 8.6
    7.7
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Issuetrak
    Year Founded
    1992
    HQ Location
    Virginia Beach, Virginia
    Twitter
    @Issuetrak
    3,791 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
    Phone
    +1 (866) 477-8387
Product Description
How are these determined?Information
This description is provided by the seller.

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issu

Users
No information available
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 35% Mid-Market
  • 32% Enterprise
Issuetrak features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
7.9
Workflow
Average: 8.6
7.7
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Issuetrak
Year Founded
1992
HQ Location
Virginia Beach, Virginia
Twitter
@Issuetrak
3,791 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Phone
+1 (866) 477-8387
Read Issuetrak Reviews
Eltropy
(51)4.4 out of 5
94th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eltropy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    19
    Features
    16
    Helpful
    15
    Chat Communication
    14
    Cons
    Learning Curve
    10
    Steep Learning Curve
    10
    Limited Customization
    8
    Integration Issues
    7
    Training Difficulty
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eltropy features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    7.9
    Customization
    Average: 8.4
    7.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eltropy
    Year Founded
    2013
    HQ Location
    Santa Clara, US
    Twitter
    @eltropy_inc
    1,153 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    246 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
Eltropy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
19
Features
16
Helpful
15
Chat Communication
14
Cons
Learning Curve
10
Steep Learning Curve
10
Limited Customization
8
Integration Issues
7
Training Difficulty
6
Eltropy features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
7.9
Customization
Average: 8.4
7.9
Customer Portal
Average: 8.6
Seller Details
Seller
Eltropy
Year Founded
2013
HQ Location
Santa Clara, US
Twitter
@eltropy_inc
1,153 Twitter followers
LinkedIn® Page
www.linkedin.com
246 employees on LinkedIn®
Read Eltropy Reviews
Kustomer
(431)4.4 out of 5
Optimized for quick response
44th Easiest To Use in Help Desk software
View top Consulting Services for Kustomer
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Entry Level Price:Starting at $89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

    Users
    • Member Experience Associate
    • Customer Service Representative
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 66% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Kustomer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Features
    9
    Helpful
    9
    Customization
    5
    Navigation Ease
    5
    Cons
    Ticketing Issues
    4
    Data Inaccuracy
    3
    Slow Loading
    3
    Slow Performance
    3
    Ticketing System Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Kustomer features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.9
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Kustomer
    Company Website
    Year Founded
    2015
    HQ Location
    Short Hills, US
    Twitter
    @kustomer
    2,225 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    276 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kustomer is a pioneering AI-driven customer service CRM platform designed to enhance the management of high support volumes by optimizing experiences throughout the customer service journey. This inno

Users
  • Member Experience Associate
  • Customer Service Representative
Industries
  • Retail
  • Consumer Services
Market Segment
  • 66% Mid-Market
  • 22% Small-Business
Kustomer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Features
9
Helpful
9
Customization
5
Navigation Ease
5
Cons
Ticketing Issues
4
Data Inaccuracy
3
Slow Loading
3
Slow Performance
3
Ticketing System Issues
3
Kustomer features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.9
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
Kustomer
Company Website
Year Founded
2015
HQ Location
Short Hills, US
Twitter
@kustomer
2,225 Twitter followers
LinkedIn® Page
www.linkedin.com
276 employees on LinkedIn®
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Dixa
(390)4.2 out of 5
73rd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 44% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dixa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    34
    Helpful
    30
    Customer Support
    25
    Intuitive
    24
    Features
    22
    Cons
    Missing Features
    23
    Limited Features
    18
    Lack of Features
    13
    Inaccurate Data Analysis
    10
    Lack of Clarity
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    7.7
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,752 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    168 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 44% Small-Business
Dixa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
34
Helpful
30
Customer Support
25
Intuitive
24
Features
22
Cons
Missing Features
23
Limited Features
18
Lack of Features
13
Inaccurate Data Analysis
10
Lack of Clarity
10
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
7.7
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,752 Twitter followers
LinkedIn® Page
www.linkedin.com
168 employees on LinkedIn®
Read Dixa Reviews
ClickDesk
(48)3.8 out of 5
83rd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$19.99 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Live chat and online engagement.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    1
    Easy Communication
    1
    Cons
    Update Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickDesk features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickDesk
    Year Founded
    2011
    HQ Location
    Hyderbrad, India
    Twitter
    @ClickDesk
    1,744 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Live chat and online engagement.

Users
No information available
Industries
No information available
Market Segment
  • 44% Small-Business
  • 33% Mid-Market
ClickDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
1
Easy Communication
1
Cons
Update Issues
1
ClickDesk features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
ClickDesk
Year Founded
2011
HQ Location
Hyderbrad, India
Twitter
@ClickDesk
1,744 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Read ClickDesk Reviews
Rev.io PSA formerly Tigerpaw One
(39)3.3 out of 5
107th Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business i

    Users
    No information available
    Industries
    • Telecommunications
    • Information Technology and Services
    Market Segment
    • 77% Small-Business
    • 15% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Rev.io PSA formerly Tigerpaw One features and usability ratings that predict user satisfaction
    7.3
    Has the product been a good partner in doing business?
    Average: 8.9
    6.7
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rev.io PSA formerly Tigerpaw One
    Year Founded
    2002
    HQ Location
    Atlanta, GA
    Twitter
    @rev_io_hq
    442 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    200 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business i

Users
No information available
Industries
  • Telecommunications
  • Information Technology and Services
Market Segment
  • 77% Small-Business
  • 15% Mid-Market
Rev.io PSA formerly Tigerpaw One features and usability ratings that predict user satisfaction
7.3
Has the product been a good partner in doing business?
Average: 8.9
6.7
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
0.0
No information available
Seller Details
Seller
Rev.io PSA formerly Tigerpaw One
Year Founded
2002
HQ Location
Atlanta, GA
Twitter
@rev_io_hq
442 Twitter followers
LinkedIn® Page
www.linkedin.com
200 employees on LinkedIn®
Read Rev.io PSA formerly Tigerpaw One Reviews
CRMdesk
(110)4.0 out of 5
103rd Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 41% Enterprise
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CRMdesk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    7.6
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ForeSoft
    Year Founded
    2016
    HQ Location
    Secunderabad, Telangana
    Twitter
    @Foresoft
    17 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 41% Enterprise
  • 39% Mid-Market
CRMdesk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
7.6
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
ForeSoft
Year Founded
2016
HQ Location
Secunderabad, Telangana
Twitter
@Foresoft
17 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Read CRMdesk Reviews
Helpmonks
(26)4.3 out of 5
Save to My Lists
Entry Level Price:$19 - $39 - $69 per ma...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpmonks features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Helpmonks
    Year Founded
    2013
    HQ Location
    Syracuse, New York
    Twitter
    @helpmonks
    2,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for sta

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 27% Mid-Market
Helpmonks features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Helpmonks
Year Founded
2013
HQ Location
Syracuse, New York
Twitter
@helpmonks
2,112 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Helpmonks Reviews
Communication
(18)4.2 out of 5
View top Consulting Services for Communication
Save to My Lists
Entry Level Price:$90 month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 72% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Communication Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Connectivity
    1
    Ease of Use
    1
    Easy Communication
    1
    Simple
    1
    Cons
    Messaging Issues
    1
    Not Intuitive
    1
    UX Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Communication features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Little SaaS
    Year Founded
    2018
    HQ Location
    Newark, US
    Twitter
    @littlesaas
    149 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Having conversations with your team and customers shouldn’t be this hard. Hence, we built Communication. With all of your communication and tools in one place, your teams will stay productive no matte

Users
No information available
Industries
No information available
Market Segment
  • 72% Small-Business
  • 17% Mid-Market
Communication Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Connectivity
1
Ease of Use
1
Easy Communication
1
Simple
1
Cons
Messaging Issues
1
Not Intuitive
1
UX Issues
1
Communication features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
0.0
No information available
Seller Details
Seller
Little SaaS
Year Founded
2018
HQ Location
Newark, US
Twitter
@littlesaas
149 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Read Communication Reviews
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