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The Top 20 Help Desk Software

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The Top 20 Help Desk Software
G2 Satisfaction Score
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Overall Satisfaction Score
100
Top Industries of Reviewers:
Information Technology and Services
46%
Computer Software
34%
Internet
11%
Education Management
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.5
9.1
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.5
8.9
Ease of Admin
Average: 9.4
9.1
Overall Satisfaction Score
99
Top Industries of Reviewers:
Information Technology and Services
51%
Computer Software
28%
Computer & Network Security
11%
Retail
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.7
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.5
8.6
Ease of Setup
Average: 9.4
8.4
Quality of Support
Average: 9.5
8.6
Ease of Admin
Average: 9.4
8.5
Overall Satisfaction Score
89
Top Industries of Reviewers:
Information Technology and Services
37%
Computer Software
36%
Internet
14%
Financial Services
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.7
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 9.5
9.0
Ease of Setup
Average: 9.4
8.2
Quality of Support
Average: 9.5
8.8
Ease of Admin
Average: 9.4
8.5
Overall Satisfaction Score
87
Top Industries of Reviewers:
Information Technology and Services
61%
Computer & Network Security
23%
Telecommunications
8%
Hospital & Health Care
8%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.5
9.2
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.5
9.2
Ease of Admin
Average: 9.4
9.2
Overall Satisfaction Score
84
Top Industries of Reviewers:
Computer Software
54%
Information Technology and Services
25%
Financial Services
12%
Marketing and Advertising
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.0
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.4
8.6
Quality of Support
Average: 9.5
8.8
Ease of Admin
Average: 9.4
9.1
Overall Satisfaction Score
84
Top Industries of Reviewers:
Information Technology and Services
43%
Hospital & Health Care
29%
Consumer Services
14%
Education Management
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.4
10.0
Overall Satisfaction Score
83
Top Industries of Reviewers:
Mechanical or Industrial Engineering
38%
Publishing
23%
Insurance
23%
Consumer Electronics
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.8
Overall Satisfaction Score
82
Top Industries of Reviewers:
Computer Software
56%
Information Technology and Services
17%
Marketing and Advertising
17%
Consumer Services
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.5
9.8
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.4
9.9
Overall Satisfaction Score
82
Top Industries of Reviewers:
Information Technology and Services
47%
Hospital & Health Care
18%
Apparel & Fashion
18%
Financial Services
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
81
Top Industries of Reviewers:
Insurance
45%
Computer & Network Security
26%
Computer Software
15%
Information Technology and Services
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.5
9.3
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.2
Overall Satisfaction Score
80
Top Industries of Reviewers:
Information Technology and Services
38%
Marketing and Advertising
32%
Computer Software
18%
Consumer Services
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.5
9.9
Ease of Setup
Average: 9.4
9.7
Quality of Support
Average: 9.5
9.7
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
77
Top Industries of Reviewers:
Computer Software
38%
Information Technology and Services
25%
Telecommunications
25%
Computer & Network Security
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
77
Top Industries of Reviewers:
Computer Software
68%
Information Technology and Services
24%
Marketing and Advertising
4%
Research
4%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 9.5
9.9
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.4
9.8
Overall Satisfaction Score
77
Top Industries of Reviewers:
Retail
49%
Consumer Services
19%
Apparel & Fashion
16%
Consumer Goods
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 9.5
9.8
Ease of Setup
Average: 9.4
9.7
Quality of Support
Average: 9.5
9.5
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
77
Top Industries of Reviewers:
Financial Services
50%
Computer Software
18%
Telecommunications
18%
Banking
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.5
9.9
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
77
Top Industries of Reviewers:
Computer Software
40%
Information Technology and Services
36%
Financial Services
13%
Internet
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.9
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 9.5
8.4
Ease of Setup
Average: 9.4
8.6
Quality of Support
Average: 9.5
8.6
Ease of Admin
Average: 9.4
8.5
Overall Satisfaction Score
76
Top Industries of Reviewers:
Computer Software
67%
Information Technology and Services
22%
Computer & Network Security
6%
Financial Services
6%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 9.5
9.6
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.4
9.5
Overall Satisfaction Score
76
Top Industries of Reviewers:
Marketing and Advertising
41%
Information Technology and Services
22%
Design
19%
Computer Software
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 9.5
9.6
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.5
9.8
Ease of Admin
Average: 9.4
9.6
Overall Satisfaction Score
76
Top Industries of Reviewers:
Cosmetics
40%
Financial Services
20%
Health, Wellness and Fitness
20%
Consumer Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
8.7
Ease of Doing Business With
Average: 9.5
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.5
10.0
Ease of Admin
Average: 9.4
9.9
Overall Satisfaction Score
76
Top Industries of Reviewers:
Hospital & Health Care
34%
Health, Wellness and Fitness
25%
Construction
22%
Security and Investigations
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 9.5
9.5
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.5
9.6
Ease of Admin
Average: 9.4
9.3