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4.9 out of 5
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HelpCrunch
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HelpCrunch
232 HelpCrunch Reviews
4.7 out of 5
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С
Соціальний .
Social Secretary
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
The support team is truly professional and responsive. They don’t use canned answers or bots — they really understand the issues and help find solutions, even for non-standard problems. The service is easy to use, reliable, and communication is always pleasant. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
So far, we haven’t encountered any major issues. Maybe some minor UI improvements could be helpful, but overall, the experience has been excellent. Review collected by and hosted on G2.com.
KA
Kostiantyn A.
Head of Digital Marketing & eCommerce
Mid-Market(51-1000 emp.)
What do you like best about HelpCrunch?
HelpCrunch helped us organize all communication with our customers in one place — live chat, email, and knowledge base work seamlessly together. Integration with our CRM was smooth and quick. I also really appreciate how flexible the system is — we were able to adjust it perfectly to our internal workflow. The UI is clean and modern, and even non-tech team members had no trouble adopting it. Their support team is quick, friendly, and always helpful. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
There’s not much to dislike — the platform does exactly what it promises. But overall, it already fits our needs very well. Review collected by and hosted on G2.com.
VB
Vladyslav B.
Deputy Head of Sales
Mid-Market(51-1000 emp.)
What do you like best about HelpCrunch?
The system is highly customizable to our needs, allowing us to quickly and efficiently handle customer inquiries. Thanks to this chat, we no longer miss a single potential client, no matter what time they contact us. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
So far, we haven’t identified any drawbacks, so we continue using it. Review collected by and hosted on G2.com.
AA
Andriy A.
Founder & CEO
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
HelpCrunch has significantly improved how we manage customer support and communication—our team loves it!
The intuitive interface, fast live chat functionality, and seamless automation make daily operations smooth and efficient. It’s also incredibly easy to onboard new team members. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
There’s not much to dislike, but occasionally, advanced customization options for the widget or email templates could be more flexible. Still, their support team is responsive and quick to help with any limitations. Review collected by and hosted on G2.com.
І
Ігор .
owner
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
A wide range of settings allows you to flexibly customize it to your needs. Thanks to this chat, I no longer miss a single potential client from the site, no matter what time of day they contact me Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
The price is a bit high for my small business Review collected by and hosted on G2.com.
RR
Rejoy R.
Head IT Infrastructure
Mid-Market(51-1000 emp.)
What do you like best about HelpCrunch?
Switched Our Support Platform to Helpcrunch from Freshdesk, Mainly for the Usability to handle all platform in one Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
No IP Restrictiction and 2factor autnhentication available Review collected by and hosted on G2.com.
OH
Oliver H.
Growth & Product Manager
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
I found HelpCrunch easier to use in comparion to other similar solutions, while offering a competitive price. I was able to test it for free before deciding to upgrade my subscription and no special instalation was required.
Being able to translate articles and posting embeded videos was also very important. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
I haven't had any issues with the tool so far. The tool might not feel super user friendly at first, but being a Knowledge Base provider themselves, they have a strong support material to help you out. Review collected by and hosted on G2.com.
KO
Kei O.
CPO
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
We've been using HelpCrunch for a few years now. We use it on multiple websites and in our apps. It does everything we need for chat support. It's realiable and is good value for money! Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Their iOS and web app work really well. Their Android app can do with a bit of polish Review collected by and hosted on G2.com.
FA
Fiodar A.
CEO
Program Development
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
It's ability to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
Nothing to complain about, for a long time of cooperation there were no problems Review collected by and hosted on G2.com.
UC
Verified User in Computer Software
Small-Business(50 or fewer emp.)
What do you like best about HelpCrunch?
Helpcrunch is easy to use and has great customer support. Review collected by and hosted on G2.com.
What do you dislike about HelpCrunch?
In stead of a chat functonallity, we would like to use a ticketing system. Rewrite of AI is limited to only 100 requests - you'll reach it when writing 3 helpdesk articles. Review collected by and hosted on G2.com.
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