Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and HelpCrunch 
At a Glance
Market Segments
Small-Business (58.9% of reviews)
Small-Business (83.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
15 $
Fin by Intercom
Star Rating
(3,446)4.5 out of 5
Market Segments
Small-Business (58.9% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansHelpCrunch
Star Rating
(232)4.7 out of 5
Market Segments
Small-Business (83.6% of reviews)
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its "Live Chat" feature, scoring 9.3, which allows for real-time customer engagement, while HelpCrunch received a slightly higher score of 9.6, indicating a more robust live chat experience that users appreciate for its seamless integration and responsiveness.
- Reviewers mention that HelpCrunch's "Quality of Support" is rated at 9.6, significantly higher than Intercom's 8.7, highlighting HelpCrunch's commitment to customer service and quick resolution times, which users find essential for maintaining operational efficiency.
- G2 users note that HelpCrunch offers superior "Ease of Setup" with a score of 9.5 compared to Intercom's 8.5, suggesting that users find HelpCrunch more user-friendly and quicker to implement, which is a critical factor for small businesses looking to minimize downtime.
- Users on G2 highlight that HelpCrunch's "Email Marketing" capabilities, particularly in "Automated Email Responses" (9.4), outperform Intercom's (8.9), indicating that HelpCrunch provides more effective tools for managing customer communications and follow-ups.
- Reviewers say that HelpCrunch's "Ticket Collaboration" feature scores 9.2, compared to Intercom's 8.8, which suggests that HelpCrunch offers a more integrated approach to team collaboration on customer support tickets, enhancing team productivity.
- Users report that HelpCrunch's "Integrations" score of 9.7 significantly surpasses Intercom's 8.8, indicating that HelpCrunch provides a broader range of third-party integrations, which is crucial for businesses looking to streamline their workflows and enhance functionality.
Featured Products
Sponsored
Social Intents
(10)
Customer Self-Service
Visit Website
Sponsored
Glia
(55)
Customer Self-Service
Visit Website
Sponsored
Crescendo.ai
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
Fin by Intercom
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
8.8
2,625
9.3
185
Ease of Use
8.9
2,654
9.4
190
Ease of Setup
8.5
1,284
9.5
133
Ease of Admin
8.7
1,194
9.4
120
Quality of Support
8.7
2,523
9.6
183
Has the product been a good partner in doing business?
8.8
1,194
9.6
117
Product Direction (% positive)
8.8
2,475
9.7
177
Features by Category
Ticket and Case Management
8.7
1031
|
Verified
9.1
63
|
Verified
8.8
1049
|
Verified
9.1
64
|
Verified
8.7
1025
|
Verified
9.0
66
|
Verified
8.6
1073
|
Verified
9.4
36
8.3
614
|
Verified
Feature Not Available
8.8
1070
|
Verified
9.1
61
|
Verified
8.8
993
|
Verified
9.2
58
|
Verified
8.6
894
|
Verified
9.3
43
|
Verified
Generative AI
8.3
187
9.7
5
8.2
189
9.0
5
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.9
825
|
Verified
8.7
33
8.8
1024
|
Verified
9.3
63
|
Verified
9.4
1197
|
Verified
9.5
75
|
Verified
8.3
748
9.0
49
|
Verified
7.6
464
Feature Not Available
Platform
8.3
638
|
Verified
8.7
44
|
Verified
8.3
1156
|
Verified
9.2
106
|
Verified
8.8
741
|
Verified
9.0
50
|
Verified
8.7
707
|
Verified
9.0
40
|
Verified
8.1
933
|
Verified
8.9
58
|
Verified
8.1
936
|
Verified
9.1
58
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Messenger
8.8
379
|
Verified
Not enough data
8.1
359
|
Verified
Not enough data
9.3
474
|
Verified
Not enough data
8.5
323
|
Verified
Not enough data
Channels
8.1
289
|
Verified
Not enough data
9.0
434
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
7.4
117
Not enough data
8.1
225
|
Verified
Not enough data
Customers
8.8
424
|
Verified
Not enough data
8.6
428
|
Verified
Not enough data
8.2
432
|
Verified
Not enough data
8.4
383
|
Verified
Not enough data
8.2
375
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
138
Not enough data
8.3
155
Not enough data
User Support
9.1
165
Not enough data
8.1
117
Not enough data
8.8
149
Not enough data
Walkthrough Type
8.9
134
Not enough data
9.0
145
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
197
8.3
7
8.4
189
8.8
7
7.5
178
8.3
7
Design
8.6
194
9.3
7
8.5
196
9.0
7
8.8
201
9.0
7
8.7
192
8.8
7
8.8
186
8.8
7
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
9.1
66
Not enough data
9.1
68
Not enough data
9.0
65
Not enough data
Automation - AI Agents
8.4
45
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
8.2
46
Not enough data
8.8
46
Not enough data
Platform
9.2
64
Not enough data
8.9
64
Not enough data
9.1
65
Not enough data
Autonomy - AI Agents
8.5
47
Not enough data
8.7
48
Not enough data
8.5
47
Not enough data
8.6
50
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
34
Not enough data
Responses
8.8
534
9.3
19
8.8
525
9.1
21
9.1
524
8.9
20
8.9
496
8.9
19
8.7
420
9.2
16
Platform
9.5
550
9.7
20
9.0
521
9.1
19
8.8
518
9.5
18
8.7
501
9.1
19
8.4
361
8.3
14
8.9
468
8.9
16
8.9
524
9.2
17
Generative AI
Feature Not Available
9.8
10
8.5
84
9.8
9
Conversational Platform
8.7
1010
9.8
9
8.7
789
9.6
8
8.8
810
8.8
7
9.0
733
9.2
8
Support Automation
8.7
815
8.8
7
8.7
854
8.8
7
8.6
472
9.5
7
8.8
762
9.3
9
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
124
Not enough data
7.8
114
Not enough data
9.2
127
Not enough data
Automation
8.7
126
Not enough data
8.7
131
Not enough data
8.7
120
Not enough data
Artificial Intelligence
8.7
122
Not enough data
8.7
120
Not enough data
8.6
122
Not enough data
Generative AI
8.3
228
9.2
12
8.3
226
9.0
14
Feature Not Available
8.2
12
Communication
9.3
1361
|
Verified
9.6
102
|
Verified
8.9
1369
|
Verified
9.4
105
|
Verified
8.8
1115
|
Verified
9.1
85
|
Verified
9.1
1280
|
Verified
9.5
88
|
Verified
8.5
522
7.9
21
Internal Use
8.3
1156
|
Verified
9.2
106
|
Verified
8.8
1022
|
Verified
9.3
91
|
Verified
8.4
973
|
Verified
9.2
82
|
Verified
8.7
1172
|
Verified
9.1
81
|
Verified
9.0
1244
|
Verified
9.2
79
|
Verified
8.6
1214
|
Verified
9.1
85
|
Verified
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
9.0
595
Not enough data
8.9
594
Not enough data
Feature Not Available
Not enough data
8.3
434
Not enough data
8.5
480
Not enough data
Self-Service Platform
8.7
476
Not enough data
8.8
480
Not enough data
8.3
418
Not enough data
8.7
465
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
81
Not enough data
9.0(won by default)
78
Not enough data
9.6(won by default)
81
Not enough data
Channels
9.4(won by default)
81
Not enough data
8.8(won by default)
80
Not enough data
9.5(won by default)
83
Not enough data
8.5(won by default)
73
Not enough data
8.8(won by default)
75
Not enough data
Insight
9.2(won by default)
78
Not enough data
9.3(won by default)
79
Not enough data
8.9(won by default)
75
Not enough data
9.4(won by default)
75
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.4
32
Not enough data
7.9
32
Not enough data
8.0
31
Not enough data
8.4
31
Not enough data
7.5
31
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.0
32
Not enough data
7.7
32
Not enough data
7.9
32
Not enough data
8.4
31
Not enough data
Automation
8.2
32
Not enough data
7.7
30
Not enough data
7.0
29
Not enough data
Autonomy
7.3
32
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
7.9
30
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and HelpCrunch are categorized as Help Desk, Shared Inbox, Conversational Support, Customer Communications Management, Chatbots, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, and Social Customer Service
HelpCrunch is categorized as Transactional Email
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.4%
Information Technology and Services
13.1%
Financial Services
7.4%
Internet
5.1%
Marketing and Advertising
4.8%
Other
43.1%
Computer Software
20.4%
Information Technology and Services
11.9%
Marketing and Advertising
9.3%
Internet
8.0%
Health, Wellness and Fitness
4.4%
Other
46.0%
Most Helpful Reviews
Fin by Intercom
Most Helpful Favorable Review
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Most Helpful Critical Review
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
HelpCrunch
Most Helpful Favorable Review
Adina M.
Verified User in Computer & Network Security
We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the...
Most Helpful Critical Review
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
Leanna W.
Verified User in Staffing and Recruiting
This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...
Adina M.
Verified User in Computer & Network Security
We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the...
Verified User in Internet
We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
Discussions
What is Intercom used for?
3 comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Does your platform have a mobiile app?
1 comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
