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Compare Crisp and HelpCrunch 
At a Glance
Market Segments
Small-Business (87.1% of reviews)
Small-Business (83.6% of reviews)
Entry-Level Pricing
Free
15 $
Crisp
Star Rating
(175)4.5 out of 5
Market Segments
Small-Business (87.1% of reviews)
Entry-Level Pricing
Free
Browse all 4 pricing plansHelpCrunch
Star Rating
(232)4.7 out of 5
Market Segments
Small-Business (83.6% of reviews)
Entry-Level Pricing
15 $
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpCrunch excels in Quality of Support with a score of 9.6, while Crisp's score of 9.0 indicates that users find HelpCrunch's support more responsive and helpful.
- Reviewers mention that HelpCrunch's Ease of Setup is rated at 9.5, making it significantly easier for new users to get started compared to Crisp's score of 8.9, which suggests a more complex onboarding process.
- G2 users highlight HelpCrunch's superior Personalization features, scoring 9.8, which allows for more tailored customer interactions, whereas Crisp's score of 8.7 indicates less flexibility in this area.
- Users on G2 appreciate HelpCrunch's Automated Email Responses with a score of 9.4, which enhances user engagement, while Crisp's lower score of 8.8 suggests it may not be as effective in automating customer communication.
- Reviewers mention that HelpCrunch's Multi-Channel Coverage is robust, particularly in Live Chat with a score of 9.6, compared to Crisp's 9.3, indicating a slight edge in real-time customer support capabilities.
- Users say that HelpCrunch's Integrations score of 9.7 reflects a wide range of compatible tools, while Crisp's score of 9.2, although still strong, suggests fewer options for users looking to connect with other platforms.
Featured Products
Sponsored
Social Intents
(10)
Customer Self-Service
Visit Website
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
HelpCrunch
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
- 3 chat auto messages
- Help Desk
- Knowledge Base
Free Trial
Crisp
Free Trial is available
HelpCrunch
Free Trial is available
Ratings
Meets Requirements
8.8
143
9.3
185
Ease of Use
9.0
146
9.4
190
Ease of Setup
8.9
121
9.5
133
Ease of Admin
8.8
99
9.4
120
Quality of Support
9.1
143
9.6
183
Has the product been a good partner in doing business?
8.8
100
9.6
117
Product Direction (% positive)
9.2
136
9.7
177
Features by Category
Ticket and Case Management
8.6
42
9.1
63
|
Verified
8.8
42
|
Verified
9.1
64
|
Verified
8.6
44
|
Verified
9.0
66
|
Verified
8.5
42
|
Verified
9.4
36
7.9
35
Feature Not Available
8.8
43
|
Verified
9.1
61
|
Verified
8.9
42
9.2
58
|
Verified
8.8
36
|
Verified
9.3
43
|
Verified
Generative AI
8.3
22
9.7
5
8.1
22
9.0
5
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
41
|
Verified
8.7
33
9.1
41
|
Verified
9.3
63
|
Verified
9.6
47
|
Verified
9.5
75
|
Verified
9.2
42
|
Verified
9.0
49
|
Verified
8.1
32
Feature Not Available
Platform
8.8
48
|
Verified
8.7
44
|
Verified
8.4
97
|
Verified
9.2
106
|
Verified
8.9
52
|
Verified
9.0
50
|
Verified
9.0
48
|
Verified
9.0
40
|
Verified
8.2
48
|
Verified
8.9
58
|
Verified
8.5
49
|
Verified
9.1
58
|
Verified
Administration
Not enough data
9.4
15
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.6
15
Integrations
Not enough data
9.8
10
Not enough data
9.7
11
Not enough data
9.7
10
Not enough data
8.6
12
Platform
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.7
10
Not enough data
9.5
13
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.2
10
Not enough data
9.4
15
Channels
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
7
Design
Not enough data
9.3
7
Not enough data
9.0
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.3
19
Not enough data
9.1
21
Not enough data
8.9
20
Not enough data
8.9
19
Not enough data
9.2
16
Platform
Not enough data
9.7
20
Not enough data
9.1
19
Not enough data
9.5
18
Not enough data
9.1
19
Not enough data
8.3
14
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
9.8
10
Not enough data
9.8
9
Conversational Platform
Not enough data
9.8
9
Not enough data
9.6
8
Not enough data
8.8
7
Not enough data
9.2
8
Support Automation
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
9.3
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.1
31
9.2
12
8.0
30
9.0
14
6.9
31
8.2
12
Communication
9.3
97
|
Verified
9.6
102
|
Verified
9.1
96
|
Verified
9.4
105
|
Verified
8.4
71
|
Verified
9.1
85
|
Verified
9.2
84
|
Verified
9.5
88
|
Verified
8.7
57
|
Verified
7.9
21
Internal Use
8.4
97
|
Verified
9.2
106
|
Verified
8.7
88
|
Verified
9.3
91
|
Verified
8.4
78
|
Verified
9.2
82
|
Verified
8.8
78
|
Verified
9.1
81
|
Verified
8.7
86
|
Verified
9.2
79
|
Verified
8.8
87
|
Verified
9.1
85
|
Verified
Generative AI
7.2
22
Not enough data
Self-Service Experience
8.4
43
Not enough data
8.2
42
Not enough data
6.7
33
Not enough data
8.2
28
Not enough data
7.8
32
Not enough data
Self-Service Platform
7.8
32
Not enough data
7.9
33
Not enough data
7.0
29
Not enough data
8.4
33
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.3(won by default)
5
Not enough data
9.3(won by default)
5
Not enough data
Process
8.6(won by default)
14
Not enough data
8.3(won by default)
12
Not enough data
8.5(won by default)
12
Not enough data
Channels
9.0(won by default)
16
Not enough data
9.3(won by default)
16
Not enough data
9.5(won by default)
17
Not enough data
8.1(won by default)
9
Not enough data
9.5(won by default)
10
Not enough data
Insight
8.3(won by default)
10
Not enough data
8.3(won by default)
13
Not enough data
8.4(won by default)
16
Not enough data
9.5(won by default)
14
Not enough data
Generative AI
7.7
11
Not enough data
7.7
11
Not enough data
Categories
Categories
Shared Categories
Crisp and HelpCrunch are categorized as Shared Inbox, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms and Social Customer Service
HelpCrunch is categorized as Chatbots, Transactional Email, Conversational Support, and Customer Communications Management
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpCrunch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.9%
Information Technology and Services
6.4%
Internet
5.8%
Marketing and Advertising
5.3%
Leisure, Travel & Tourism
4.1%
Other
51.5%
Computer Software
20.4%
Information Technology and Services
11.9%
Marketing and Advertising
9.3%
Internet
8.0%
Health, Wellness and Fitness
4.4%
Other
46.0%
Most Helpful Reviews
Crisp
Most Helpful Favorable Review
Alexander D.
Verified User in Computer Games
Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead.
Most Helpful Critical Review
Boris P.
Verified User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
HelpCrunch
Most Helpful Favorable Review
Hellena F.
Verified User in Apparel & Fashion
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy...
Most Helpful Critical Review
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
Alexander D.
Verified User in Computer Games
Crisp has a free plan or a trial for the premium plan which is loaded with innovative and useful features. It's the best live chat software I have used to date and will likely hold on to that title for many years ahead.
Hellena F.
Verified User in Apparel & Fashion
User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy...
Boris P.
Verified User in Internet
Crisp is hosting its data on the EU cloud of a US hosting company and is also using Cloudflare. Both of these are not compliant with GDPR anymore after the cancellation of the privacy shield agreement. I have been in touch with the management but they are...
Jesper Q.
Verified User in Computer Software
Pretty much that it doesn't work, idea is great but cost us a-lot of revenue, and their support is never helpful and only available in russian business hours. They have agressive billing practice if your card decline one time you loose total access unheard...
Discussions
Is crisp chat free?
2 comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Does your platform have a mobiile app?
1 comment
PP
Hi Damilola! You surely can interact with your customers through HelpCrunch mobile apps in addition to the web dashboard.
We offer iOS and Android mobile...Read more
HelpCrunch has no more discussions with answers
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