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Helpshift Pricing Overview

Helpshift at a glance

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift. Agents are completely free!

The Right Package:
Select the package that’s right for you from Starter, Growth or Enterprise

Monthly Issue Volume:
Only pay for the number of issues you use each month

An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

Helpshift has 3 pricing editions. A free trial of Helpshift is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
NamePriceFeatures
Starter
Starting at $150.00Per Month
Get started quickly with our Starter package of Mobile-First Customer Service Platform. All packages come with 1,000 issues per month to get you started.
  • Web & Mobile In-App Messaging
  • Web & Mobile In-App Help Center
  • Mobile SDK Integration
  • Unlimited Help Center Articles and FAQs
  • QuickSearch Bot
Enterprise
Contact UsPer Month
All packages come with 1,000 issues per month to get you started. Includes all Starter Package features, PLUS: Includes all Business features PLUS:
  • Intelligent Issue Classification
  • Intent-Based Routing
  • Named Customer Success Manager
  • 1,500 API Calls Per Minute
  • Feedback Bots
Growth
Contact UsPer Month
All packages come with 1,000 issues per month to get you started. Includes all Starter Package features, PLUS:
  • Customizable Bots
  • Visual Bot Builder
  • Issue-Routing Queues
  • Automated Agent Workload Balancing
  • Customizable Reporting

Helpshift pricing & plans

Free Trial is available
Pricing information for Helpshift is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Helpshift must be conducted with the seller.
Pricing information was last updated on October 09, 2024

Top Rated Helpshift Alternatives

Helpshift Alternatives Pricing

The following is a quick overview of editions offered by other Live Chat Software

Zendesk Support Suite
Support Only (Team)
$19.001 user per month billed annually
Integrated customer support
  • Email & social media
  • Web widget & mobile SDK
  • Pre-defined business rules
  • Essentials card
  • Interaction history
Fin by Intercom
Fin with your current helpdesk
$0.991 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
  • Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
  • Set up in under an hour
  • Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
  • Customizable tone and answer length
  • Takes action to update external systems
$0.00Per Month
Free forever plan
  • Upto 2 agents
  • Knowledge base
  • Team collaboration
  • Knowledge base
  • Ticket trend report

Various alternatives pricing & plans

Free Trial is available
Pricing information for the above various Helpshift alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

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