252 Kapture CX Reviews
"I've been using Kapture for the past three days while working with Heads Up For Tails, and it's proving to be a powerful customer support tool. Kapture offers almost all the solutions needed to manage customer interactions efficiently. What stands out the most is its ability to provide a complete history of customer interactions along with concise summaries. This makes it much easier to respond to customers accurately and quickly. It's definitely enhancing the quality of support we can offer." Review collected by and hosted on G2.com.
1.New team members may require time to get up to speed.
2.While Kapture offers integrations, some popular third-party tools or APIs may not be supported out of the box or require extra setup.
3.) App is not providing information like CRM Review collected by and hosted on G2.com.
User friendly UI, easy to integrate multiple Social media platforms, telephony, auto QA and KB feature Review collected by and hosted on G2.com.
Takes little more time for initial setup. Review collected by and hosted on G2.com.
Kapture CX offers a very intuitive ticket management system that is easy to navigate even for new users. Its customizations, automation workflows, and strong reporting features make handling large volumes of customer queries much more organized. The CRM integration is smooth and helps in maintaining customer history, leading to faster resolutions. Review collected by and hosted on G2.com.
At times, the system can feel a little sluggish when handling a very large volume of tickets simultaneously. Some customizations, especially for reports and workflows, require manual intervention by their technical team instead of being fully self-service. The mobile app version could also be more polished, as it lacks a few features available on the desktop platform. More frequent updates and UI improvements would enhance the user experience. Review collected by and hosted on G2.com.
The system is highly reliable and rarely experiences issues. On the rare occasion something doesn’t work, the team ensures a quick resolution by promptly assessing the customer impact and understanding the criticality of the issue. The user-friendly interface makes it easy to navigate, and implementing new features is seamless. Additionally, multiple integrations have been carried out within the system effortlessly and efficiently, without any complications—making it an excellent tool for customer support. Review collected by and hosted on G2.com.
There is nothing to dislike the Kapture CX, as our process running smoothly without any issue. Review collected by and hosted on G2.com.
the platform is very easy to navigate, even for new users, and it brings all customer interactions into one organized view. It really helps in tracking, managing, and resolving customer queries quickly. I also appreciate the customization options — it adapts well to different business needs. Overall, it makes the support process smoother, faster, and more transparent, which directly improves customer experience. Review collected by and hosted on G2.com.
Kapture CX is a very effective and user-friendly platform, there are occasional areas where it could improve. Sometimes the system can feel a little slow when handling very large volumes of tickets, and certain advanced customization features could be made more intuitive. A bit more flexibility in dashboard personalization would also enhance the experience. However, these are minor issues compared to the overall value the platform provides Review collected by and hosted on G2.com.
The Kapture tool is essentially a blend of VAS 3.0, SRMS, Google Sheets, and more. It’s a pleasure to work with this tool as it simplifies navigation, significantly reducing the time required to search for information or resolve customer issues. Additionally, the tool provides a convenient pop-up notification when a call lands on our Ubona tool, eliminating the need to request customer details directly from them. Review collected by and hosted on G2.com.
The Kapture tool is highly effective, but we occasionally experience latency issues, which can make it challenging to assist customers promptly. However, these concerns are escalated to the support team and are typically resolved within a short period Review collected by and hosted on G2.com.
The sub-ticket feature has greatly improved customer experience as it ensures timely updates.
Integrated telephony within Kapture, enabling agents to connect calls directly without switching tabs - this has saved us tons of time & money
Kapture's support team is their key strength - I don't think it's ever taken more than a few minutes to get issues resolved.
All in all, its an absolutely efficient and cost-effective solution with advanced functionality for enterprises of all sizes. Review collected by and hosted on G2.com.
There are occasional technical glitches such as sometimes, when a client replies in chat, a new ticket can get created and assigned incorrectly. But these are very rare and don't usually pose any major issues Review collected by and hosted on G2.com.
What I like best about Kapture CX is its centralized ticket management system, which allows customer queries from multiple channels—like email, chat, social media, and calls—to be tracked and managed in one unified dashboard. This streamlines the support process and ensures nothing falls through the cracks. The user interface is also intuitive, making it easy for agents to collaborate and resolve tickets efficiently. The customizable workflows and automated ticket assignment have significantly improved our response times and customer satisfaction. Review collected by and hosted on G2.com.
Sometimes the reporting section is a bit messy and hard to understand. A few dashboards do not show the correct numbers or exact answers we need. This makes it difficult to get clear insights or track performance properly. It would be helpful if the reports were more accurate and easy to read. Review collected by and hosted on G2.com.
Streamlined Support with Powerful CX Tools. Kapture CX Helped Us Elevate Customer Engagement. Reliable and Efficient CRM for Modern Teams Review collected by and hosted on G2.com.
There’s nothing I dislike about Kapture CX at the moment. The platform has been smooth, reliable, and meets our current requirements well. Review collected by and hosted on G2.com.
Kapture CX helps us efficiently understand and resolve customer queries by providing a centralized view through its CRM. The tool makes it easy to track customer interactions, maintain complete customer history, and manage tickets seamlessly. It also supports smooth internal collaboration and offers useful features like tagging, ticket prioritization, and reporting, making customer service operations more streamlined and effective. Review collected by and hosted on G2.com.
While Kapture CX is helpful overall, there are a few areas for improvement. The platform does not currently track repeat interactions effectively, making it harder to identify recurring issues. There is no direct option to call the customer through the tool, which slows down resolution for urgent cases. Additionally, the user interface can sometimes lag, and report generation can be a bit time-consuming. Adding features like better integration with calling systems and real-time repeat ticket tracking would greatly enhance the tool’s efficiency. Review collected by and hosted on G2.com.
