Introducing G2.ai, the future of software buying.Try now
Compare Freshsales and Kapture CX 
At a Glance
Market Segments
Small-Business (67.8% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Contact Us 1 Users Per Month
Freshsales
Star Rating
(1,224)4.5 out of 5
Market Segments
Small-Business (67.8% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansKapture CX
Star Rating
(260)4.5 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Entry-Level Pricing
Contact Us 1 Users Per Month
Browse all 3 pricing plansFeatured Products
Sponsored
Attio
(22)
Customer Self-Service
Visit Website
Freshsales vs Kapture CX
When assessing the two solutions, reviewers found Kapture CX easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Kapture CX meets the needs of their business better than Freshsales.
- When comparing quality of ongoing product support, reviewers felt that Kapture CX is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Kapture CX over Freshsales.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Kapture CX
ENTERPRISE
Contact Us
1 Users Per Month
Includes all features in Professional, plus...
- Ticketing System
- Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
- 1000+ API Integrations
Free Trial
Freshsales
Free Trial is available
Kapture CX
No trial information availableRatings
Meets Requirements
8.7
1,044
9.0
215
Ease of Use
9.0
1,057
9.2
215
Ease of Setup
8.7
564
9.3
174
Ease of Admin
8.9
543
9.0
88
Quality of Support
8.8
1,014
8.9
214
Has the product been a good partner in doing business?
9.0
536
9.0
87
Product Direction (% positive)
9.3
1,039
9.5
191
Features by Category
Sales Force Automation
8.9
715
|
Verified
Not enough data
8.3
414
Not enough data
8.7
704
|
Verified
Not enough data
8.5
702
|
Verified
Not enough data
8.3
505
|
Verified
Not enough data
8.6
334
|
Verified
Not enough data
8.2
480
|
Verified
Not enough data
8.1
466
Not enough data
8.4
508
|
Verified
Not enough data
Marketing Automation
8.5
545
Not enough data
8.5
519
Not enough data
8.9
624
Not enough data
7.9
111
Not enough data
Customer Support
8.5
531
Not enough data
8.6
539
Not enough data
8.6
545
Not enough data
8.2
455
Not enough data
8.4
476
Not enough data
Reporting & Analytics
8.4
626
|
Verified
Not enough data
8.6
662
|
Verified
Not enough data
8.3
506
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.1
206
|
Verified
Not enough data
8.3
329
|
Verified
Not enough data
Platform
8.4
401
|
Verified
Not enough data
8.5
390
|
Verified
Not enough data
8.7
411
|
Verified
Not enough data
8.3
312
|
Verified
Not enough data
7.7
256
Not enough data
8.0
299
|
Verified
Not enough data
8.8
405
|
Verified
Not enough data
8.0
284
|
Verified
Not enough data
Integration
8.4
372
|
Verified
Not enough data
8.3
329
|
Verified
Not enough data
7.9
295
|
Verified
Not enough data
Generative AI
7.5
82
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.2
11
Not enough data
9.2
10
Not enough data
7.9
8
Not enough data
8.7
10
Not enough data
Online Marketing
8.8
7
Not enough data
8.6
7
Not enough data
8.0
11
Not enough data
9.6
8
Not enough data
Not enough data
Not enough data
Lead Management
8.8
8
Not enough data
8.6
7
Not enough data
8.7
9
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.8
10
Not enough data
9.1
9
Not enough data
8.5
8
Not enough data
Campaign Management
9.0
5
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
8.5
9
Not enough data
8.3
10
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Ticket and Case Management
Not enough data
9.1
54
Not enough data
9.0
55
Not enough data
9.0
54
Not enough data
9.0
54
Not enough data
8.7
54
Not enough data
9.1
53
Not enough data
9.0
53
Not enough data
9.2
52
Generative AI
Not enough data
8.4
36
Not enough data
8.7
36
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.3
51
Not enough data
8.9
51
Not enough data
8.8
47
Not enough data
8.8
50
Not enough data
8.9
48
Platform
Not enough data
8.7
50
Not enough data
9.1
76
Not enough data
8.9
57
Not enough data
8.8
58
Not enough data
8.6
57
Not enough data
8.9
54
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
234
|
Verified
Not enough data
8.9
242
|
Verified
Not enough data
8.4
180
|
Verified
Not enough data
8.7
180
|
Verified
Not enough data
8.9
217
|
Verified
Not enough data
8.7
67
Not enough data
8.7
62
Not enough data
Repeatability and Reportability
8.9
204
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.7
184
|
Verified
Not enough data
7.5
55
Not enough data
AI and Automation
8.3
64
Not enough data
8.2
67
Not enough data
8.3
60
Not enough data
7.9
61
Not enough data
7.7
57
Not enough data
Generative AI
8.0
26
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
26
Not enough data
9.0
23
Not enough data
8.7
23
Knowledge Management
Not enough data
9.2
24
Not enough data
9.4
22
Not enough data
8.7
22
Compliance
Not enough data
8.6
23
Not enough data
8.8
23
Not enough data
8.6
23
Not enough data
8.9
22
Customer Support
Not enough data
9.1
24
Not enough data
9.0
24
Not enough data
8.8
23
Data Security
Not enough data
8.6
22
Not enough data
9.2
22
Not enough data
9.1
21
Not enough data
8.9
21
Administration
Not enough data
9.0
23
Not enough data
8.9
24
Not enough data
9.1
25
Generative AI
Not enough data
8.8
17
Channels
Not enough data
9.6
49
Not enough data
9.2
48
Not enough data
8.8
49
Design
Not enough data
9.1
48
Not enough data
8.8
50
Not enough data
9.2
50
Not enough data
9.0
49
Not enough data
9.0
48
Generative AI
Not enough data
7.9
16
Not enough data
7.6
16
Usability
Not enough data
8.8
56
Not enough data
8.8
55
Not enough data
9.1
56
Reporting
Not enough data
8.8
57
Not enough data
8.5
56
Not enough data
9.0
57
Generative AI
Not enough data
6.9
20
Not enough data
7.8
20
Responses
Not enough data
9.4
27
Not enough data
9.4
27
Not enough data
9.3
27
Not enough data
9.4
27
Not enough data
9.3
27
Platform
Not enough data
8.9
27
Not enough data
9.3
27
Not enough data
8.9
27
Not enough data
9.0
27
Not enough data
8.9
28
Not enough data
9.2
28
Not enough data
9.3
27
Generative AI
Not enough data
8.8
10
Not enough data
8.0
9
Conversational Platform
Not enough data
8.6
32
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
8.5
32
Support Automation
Not enough data
8.4
31
Not enough data
8.8
32
Not enough data
8.4
32
Not enough data
8.6
32
Generative AI
Not enough data
8.6
15
Not enough data
8.0
14
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Data
Not enough data
9.2
12
Not enough data
8.9
12
Interaction
Not enough data
8.6
12
Not enough data
9.2
12
Not enough data
9.2
12
Not enough data
8.9
12
Not enough data
9.1
11
Learning
Not enough data
9.0
12
Not enough data
8.9
12
Content Generation
Not enough data
9.1
11
Not enough data
8.9
11
System
Not enough data
9.1
11
Not enough data
8.9
11
Not enough data
8.8
11
Not enough data
9.1
11
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.9
24
Not enough data
9.9
24
Not enough data
9.8
24
Not enough data
9.4
24
Not enough data
9.8
22
Internal Use
Not enough data
9.1
76
Not enough data
9.9
24
Not enough data
9.3
24
Not enough data
9.3
23
Not enough data
9.9
24
Not enough data
9.8
24
Generative AI
Not enough data
8.9
25
Self-Service Experience
Not enough data
8.9
39
Not enough data
8.9
38
Not enough data
9.0
36
Not enough data
8.7
36
Not enough data
9.1
37
Self-Service Platform
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
8.8
33
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0(won by default)
30
Not enough data
9.1(won by default)
30
Process
Not enough data
Feature Not Available
Not enough data
8.9(won by default)
40
Not enough data
8.9(won by default)
39
Channels
Not enough data
9.0(won by default)
40
Not enough data
8.9(won by default)
41
Not enough data
8.6(won by default)
37
Not enough data
8.9(won by default)
36
Not enough data
9.3(won by default)
38
Insight
Not enough data
8.8(won by default)
39
Not enough data
8.9(won by default)
40
Not enough data
8.7(won by default)
36
Not enough data
9.0(won by default)
39
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
9
Not enough data
7.8
9
Before the Job
Not enough data
7.8
16
Not enough data
8.5
12
Not enough data
8.5
16
Not enough data
8.6
17
On the Job
Not enough data
9.3
14
Not enough data
7.9
16
Not enough data
9.0
12
Not enough data
8.2
14
Not enough data
8.8
15
After the Job
Not enough data
8.9
17
Not enough data
8.7
15
Not enough data
9.1
11
Not enough data
8.9
12
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.7
49
Not enough data
8.9
50
Not enough data
8.6
49
Not enough data
Discovery
8.8
50
Not enough data
8.5
52
Not enough data
8.6
49
Not enough data
Management
8.6
48
Not enough data
9.0
50
Not enough data
Platform
8.5
48
Not enough data
8.7
50
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.3
26
Not enough data
8.5
27
Not enough data
7.7
26
Not enough data
8.2
28
Not enough data
Personalization
8.7
30
Not enough data
8.5
31
Not enough data
8.5
32
Not enough data
8.3
29
Not enough data
Administrative
8.4
30
Not enough data
8.4
27
Not enough data
8.3
26
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
135
Not enough data
8.7
118
Not enough data
8.7
128
Not enough data
9.0
144
Not enough data
Contacts
8.9
149
Not enough data
9.0
135
Not enough data
9.0
141
Not enough data
Insights
9.1
163
Not enough data
9.1
140
Not enough data
8.9
121
Not enough data
9.0
143
Not enough data
9.0
139
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshsales and Kapture CX share no categories
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, Visitor Identification, and Marketing Automation
Kapture CX is categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Field Service Management, Customer Self-Service, AI Customer Support Agents, and AI Chatbots
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kapture CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.5%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.6%
Other
54.3%
Consumer Services
12.9%
Health, Wellness and Fitness
9.5%
Pharmaceuticals
8.2%
Financial Services
6.5%
Consumer Goods
5.2%
Other
57.8%
Most Helpful Reviews
Freshsales
Most Helpful Favorable Review
Eric F.
Verified User in Media Production
I really liked the way I was able to quickly and easily get started with Freshsales. Sign up for an account, change a few email options and get started. The default data set didn't require a lot of tweaking and everything was pretty self explanatory. I...
Most Helpful Critical Review
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Kapture CX
Most Helpful Favorable Review
Verified User in Consumer Services
Easy to use, Good implementation, Intergration is supportive, useful to resolve customer support queries.
Most Helpful Critical Review
Deepak D.
Verified User in Apparel & Fashion
Configuration for the CRM is not the easy one to do. Even though some of the features are not functioning well.
Eric F.
Verified User in Media Production
I really liked the way I was able to quickly and easily get started with Freshsales. Sign up for an account, change a few email options and get started. The default data set didn't require a lot of tweaking and everything was pretty self explanatory. I...
Verified User in Consumer Services
Easy to use, Good implementation, Intergration is supportive, useful to resolve customer support queries.
VIGIL V.
Verified User in Internet
Report quite simply is stupid, I can download excel sheets and some graphs but most of doesn't give me any insights. There are semantics like account, lead, deal, contact in the CRM. It is rather confusing and rarely serves any purpose Unable to...
Deepak D.
Verified User in Apparel & Fashion
Configuration for the CRM is not the easy one to do. Even though some of the features are not functioning well.
Alternatives
Discussions
What are the three benefits of CRM?
2 comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
What is CRM and its functions?
3 comments
PC
CRM stands for Customer Relationship Management and is a software system that helps business owners easily track all communications and nurture relationships...Read more
Can I customize my interface on this platform?
1 comment
KC
Hi Lowin,
Thanks for your query
You can configure and customize the platform but you cannot customize the User Interface.
Kapture is a CRM Platform on...Read more
Please make user interface bit attractive
1 comment
EN
It is a support used to highlight the attractive object, it can be makeup for a person, it can be a belt for a dog or something else that beautifies.Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
