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What do you recommend for companies considering Kapture CX for customer experience management?
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What is CRM customer Relationship Management What are the key features of CRM system?
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While closing tickets need to close one by one instead of closing bulkly
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Calling function & mailing function for a team within the CRM users.
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They often don't respond on time, and we need to highlight it. How to get the escalation matrix?
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Ticketing system, live chat support, multiple support agent assistant and lots of customisation based upon our requirements
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How can I customize my interface on this platform?
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