Kapture CX Features
What are the features of Kapture CX?
Platform
- Customization
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards
Ticket and Case Management
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
Internal Use
- Customization
Usability
- All-Employee Access
- Two-Way Communication
Reporting
- Priority Case Alerts
- Trend Analysis
- Performance Monitoring
Kapture CX Categories on G2
Filter for Features
Platform
Mobile User Support | As reported in 57 Kapture CX reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices. | 88% (Based on 57 reviews) | |
Customization | Allows users to customize chat colors, text, logos, and branding. 84 reviewers of Kapture CX have provided feedback on this feature. | 91% (Based on 84 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 65 reviewers of Kapture CX have provided feedback on this feature. | 91% (Based on 65 reviews) | |
Integration | As reported in 66 Kapture CX reviews. Integrates with other customer service software to improve support and enhance functionality | 89% (Based on 66 reviews) | |
Reporting | Based on 65 Kapture CX reviews. Provides analytics tools that reveal important business metrics and track progress | 87% (Based on 65 reviews) | |
Dashboards | Based on 62 Kapture CX reviews. Displays important metrics relating to performance | 90% (Based on 62 reviews) | |
Live chat | As reported in 28 Kapture CX reviews. Provide tools for live chat on one's website. | 89% (Based on 28 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. This feature was mentioned in 28 Kapture CX reviews. | 93% (Based on 28 reviews) | |
Branding | Has the ability to customize look and feel of chatbot to match` company branding. 28 reviewers of Kapture CX have provided feedback on this feature. | 89% (Based on 28 reviews) | |
Analytics | Gives user the ability to analyze conversations with the chatbot and see its performance. This feature was mentioned in 28 Kapture CX reviews. | 90% (Based on 28 reviews) | |
A/B testing | Based on 29 Kapture CX reviews. Allows users to test the efficacy of various responses through A/B testing. | 90% (Based on 29 reviews) | |
Role-based access | Based on 29 Kapture CX reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc. | 92% (Based on 29 reviews) | |
Collection of information | Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 28 Kapture CX reviews. | 93% (Based on 28 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket 62 reviewers of Kapture CX have provided feedback on this feature. | 92% (Based on 62 reviews) | |
Ticket Response User Experience | As reported in 63 Kapture CX reviews. User Experience of responding and receiving a response | 91% (Based on 63 reviews) | |
Workflow | Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 62 Kapture CX reviews. | 91% (Based on 62 reviews) | |
Automated Response | As reported in 62 Kapture CX reviews. Respond to common requests with standard reply | 90% (Based on 62 reviews) | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) This feature was mentioned in 62 Kapture CX reviews. | 88% (Based on 62 reviews) |
Attachments/Screencasts | Documents and files can be attached to the ticket to communicate with customer issues/resolutions This feature was mentioned in 61 Kapture CX reviews. | 92% (Based on 61 reviews) | |
Ticket Collaboration | As reported in 61 Kapture CX reviews. Share and collaborate on tickets with multiple customer service representatives | 91% (Based on 61 reviews) | |
Customer/Contact Database | As reported in 60 Kapture CX reviews. Central repository for account and contact information | 93% (Based on 60 reviews) |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents This feature was mentioned in 59 Kapture CX reviews. | 94% (Based on 59 reviews) | |
Email to Case | As reported in 59 Kapture CX reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | 90% (Based on 59 reviews) | |
Live Chat Support | Based on 55 Kapture CX reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live | 89% (Based on 55 reviews) | |
Social Media Integration | Based on 58 Kapture CX reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | 90% (Based on 58 reviews) | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. 55 reviewers of Kapture CX have provided feedback on this feature. | 90% (Based on 55 reviews) |
Self-Service Experience
Knowledge Base | Provides a repository of information that can be used by those seeking support. 54 reviewers of Kapture CX have provided feedback on this feature. | 91% (Based on 54 reviews) | |
Searchable Articles | As reported in 53 Kapture CX reviews. Makes articles in the knowledge base searchable on the web. | 90% (Based on 53 reviews) | |
Community Forums | As reported in 51 Kapture CX reviews. Enables users to engage with other users to solve common issues. | 90% (Based on 51 reviews) | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices This feature was mentioned in 50 Kapture CX reviews. | 90% (Based on 50 reviews) | |
Personalization | As reported in 52 Kapture CX reviews. Gives the user targeted, personalized results based on their activity or preferences | 92% (Based on 52 reviews) |
Self-Service Platform
Branding | Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. This feature was mentioned in 52 Kapture CX reviews. | 90% (Based on 52 reviews) | |
Automation | As reported in 50 Kapture CX reviews. Automates some or all operation related tasks | 92% (Based on 50 reviews) | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences 50 reviewers of Kapture CX have provided feedback on this feature. | 89% (Based on 50 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 48 Kapture CX reviews. | 90% (Based on 48 reviews) |
Before the Job
Calendar | Based on 16 Kapture CX reviews. Uses the calendar tool to determine field workers who are free for the job. | 78% (Based on 16 reviews) | |
Dispatch | Based on 12 Kapture CX reviews. Notifies field service workers of their upcoming assignments. | 85% (Based on 12 reviews) | |
Roles | As reported in 16 Kapture CX reviews. Allows users to see tasks according to permissions and roles. | 85% (Based on 16 reviews) | |
Booking | As reported in 17 Kapture CX reviews. Allows clients to book jobs through the desktop page or within the app. | 86% (Based on 17 reviews) |
On the Job
Location | Tracks employee location to ensure timeliness. 14 reviewers of Kapture CX have provided feedback on this feature. | 93% (Based on 14 reviews) | |
Employee Communication | Enables communication within the app from manager to field service employee. 16 reviewers of Kapture CX have provided feedback on this feature. | 79% (Based on 16 reviews) | |
Behavior Monitoring | Monitors behavior in the field. 12 reviewers of Kapture CX have provided feedback on this feature. | 90% (Based on 12 reviews) | |
Client Notifications | Notifies clients, should any delays or mishaps occur. 14 reviewers of Kapture CX have provided feedback on this feature. | 82% (Based on 14 reviews) | |
Field Sales | As reported in 15 Kapture CX reviews. Includes some ability to serve as a sales and ordering application. | 88% (Based on 15 reviews) |
After the Job
Reports | Based on 17 Kapture CX reviews. Creates reports that reflect field performance either as a team or individually, to review productivity. | 89% (Based on 17 reviews) | |
Analytics | As reported in 15 Kapture CX reviews. Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard. | 87% (Based on 15 reviews) | |
Invoicing | Sends invoices through the software and allows clients to pay on the spot. 11 reviewers of Kapture CX have provided feedback on this feature. | 91% (Based on 11 reviews) | |
CRM Integrations | As reported in 12 Kapture CX reviews. Integrates with CRM software to monitor all aspects of the customer relationship. | 89% (Based on 12 reviews) |
Communication
Pop-up Chat | Based on 25 Kapture CX reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 99% (Based on 25 reviews) | |
Notifications | Delivers notifications to both sides of the conversation. This feature was mentioned in 25 Kapture CX reviews. | 99% (Based on 25 reviews) | |
Targeted Emails | As reported in 25 Kapture CX reviews. Sends automated emails to further engage clients and potential clients. | 98% (Based on 25 reviews) | |
In-App Messaging | Based on 25 Kapture CX reviews. Allows for live chat to be enabled within the app for customer help. | 95% (Based on 25 reviews) | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 23 Kapture CX reviews. | 99% (Based on 23 reviews) |
Internal Use
Customization | Based on 84 Kapture CX reviews. Allows users to customize chat colors, text, logos, and branding. | 91% (Based on 84 reviews) | |
Conversation Archiving | As reported in 25 Kapture CX reviews. Archives conversations in a separate location for later reference. | 99% (Based on 25 reviews) | |
Lead Development | Based on 25 Kapture CX reviews. Enables employees to denote potential customers. | 93% (Based on 25 reviews) | |
Knowledge Base | As reported in 24 Kapture CX reviews. Establishes a knowledge base for employee reference during conversations. | 94% (Based on 24 reviews) | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. 25 reviewers of Kapture CX have provided feedback on this feature. | 99% (Based on 25 reviews) | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. This feature was mentioned in 25 Kapture CX reviews. | 98% (Based on 25 reviews) |
Process
Tickets | Creates and assigns support tickets, scheduling them in a timely manner. This feature was mentioned in 44 Kapture CX reviews. | 89% (Based on 44 reviews) | |
Macros | Allows administrators to create templated responses to frequently asked questions. 42 reviewers of Kapture CX have provided feedback on this feature. | 89% (Based on 42 reviews) |
Channels
Ability to connect agents with customers through Live Chat.
44 reviewers of Kapture CX have provided feedback on this feature. | 90% (Based on 44 reviews) | ||
Social | Connects employees with customers through a social media solution. 45 reviewers of Kapture CX have provided feedback on this feature. | 90% (Based on 45 reviews) | |
Live Chat | Based on 41 Kapture CX reviews. Ability to connect agents with customers through email.
| 85% (Based on 41 reviews) | |
Phone | As reported in 40 Kapture CX reviews. Connects employees with customers through a calling solution. | 89% (Based on 40 reviews) | |
Text | As reported in 42 Kapture CX reviews. Ability to connect agents with customers through text message solution.
| 91% (Based on 42 reviews) | |
Multi-Channel Coverage | Software incorporates multiple digital communications channels. 54 reviewers of Kapture CX have provided feedback on this feature. | 95% (Based on 54 reviews) | |
Open Listening | As reported in 53 Kapture CX reviews. Allows incorporation of inbound contacts from non-marketing channels. | 92% (Based on 53 reviews) | |
Physical Media | Includes physical media (mail, flyers, billboards, etc.) in the channels mix. This feature was mentioned in 54 Kapture CX reviews. | 88% (Based on 54 reviews) |
Insight
Surveys | As reported in 43 Kapture CX reviews. Provides opportunity for customers to give feedback through a survey. | 89% (Based on 43 reviews) | |
Reporting | Enables administrators to create customized reports reflecting customer satisfaction. 44 reviewers of Kapture CX have provided feedback on this feature. | 88% (Based on 44 reviews) | |
Visitor Activity | Allows administrators to track visitor activity to understand the research that was done before turning to customer service. 39 reviewers of Kapture CX have provided feedback on this feature. | 86% (Based on 39 reviews) | |
Help Desk | Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions. 43 reviewers of Kapture CX have provided feedback on this feature. | 89% (Based on 43 reviews) |
Administration
Database Management | Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. 30 reviewers of Kapture CX have provided feedback on this feature. | 89% (Based on 30 reviews) | |
Data Workflows | Based on 27 Kapture CX reviews. Operationalizes data delivery workflows to easily scale repeatable preparation needs | 90% (Based on 27 reviews) | |
Issue Management | Provide workflows to create and escalate issues related to risks and requests This feature was mentioned in 27 Kapture CX reviews. | 86% (Based on 27 reviews) | |
Integrations | As reported in 27 Kapture CX reviews. Integrates with live chat, chatbots, help desk, or other customer service software | 90% (Based on 27 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 28 reviewers of Kapture CX have provided feedback on this feature. | 89% (Based on 28 reviews) | |
Performance and Reliability | Based on 29 Kapture CX reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took | 91% (Based on 29 reviews) |
Compliance
Policies and Controls | As reported in 27 Kapture CX reviews. Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. | 86% (Based on 27 reviews) | |
Data Governance | Ensures user access management, data lineage, and data encryption This feature was mentioned in 27 Kapture CX reviews. | 90% (Based on 27 reviews) | |
Compliance | Based on 27 Kapture CX reviews. Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. | 88% (Based on 27 reviews) | |
Auditing | Perform ad-hoc or ongoing IT audits at different levels of the company. This feature was mentioned in 26 Kapture CX reviews. | 90% (Based on 26 reviews) |
Data Security
Risk Data Attributes | As reported in 25 Kapture CX reviews. Identify risk data attributes such as description, category, owner, or hierarchy. | 87% (Based on 25 reviews) | |
Data Transport | Protects data with some form of encryption as it leaves your secure or local network. 26 reviewers of Kapture CX have provided feedback on this feature. | 92% (Based on 26 reviews) | |
Access Management | Allows administrators to set user access privileges to permit approved parties to access sensitive data. 24 reviewers of Kapture CX have provided feedback on this feature. | 92% (Based on 24 reviews) | |
Multi-Factor Authentication | Requires a second level of authentication, such as sms messaging or customized tokens, to access data. 24 reviewers of Kapture CX have provided feedback on this feature. | 89% (Based on 24 reviews) |
Design
Communications Strategy Development | As reported in 54 Kapture CX reviews. Allows planning and deployment of an overall communications strategy. | 90% (Based on 54 reviews) | |
Create Content | Based on 54 Kapture CX reviews. Includes or integrates with content creation apps. | 89% (Based on 54 reviews) | |
Personalization | Outbound communications are segmented and personalized. This feature was mentioned in 56 Kapture CX reviews. | 92% (Based on 56 reviews) | |
Inbound Identification | Inbound contacts are identified and handled based on history. This feature was mentioned in 55 Kapture CX reviews. | 90% (Based on 55 reviews) | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 54 Kapture CX reviews. | 91% (Based on 54 reviews) |
Usability
All-Employee Access | Based on 62 Kapture CX reviews. Permits use by job roles outside of service department | 88% (Based on 62 reviews) | |
Supporting Documents | As reported in 61 Kapture CX reviews. Allows linking of useful information such as screen shots | 90% (Based on 61 reviews) | |
Two-Way Communication | Provides direct contact between CSRs and customers outside of milestones This feature was mentioned in 62 Kapture CX reviews. | 91% (Based on 62 reviews) |
Reporting
Priority Case Alerts | As reported in 63 Kapture CX reviews. Informs stakeholders of activity on escalated or high-value cases | 89% (Based on 63 reviews) | |
Trend Analysis | Evaluates frequency of types of complaints 62 reviewers of Kapture CX have provided feedback on this feature. | 86% (Based on 62 reviews) | |
Performance Monitoring | Based on 63 Kapture CX reviews. Includes a dashboard or other means of performance monitoring | 90% (Based on 63 reviews) |
Knowledge Management
Knowledge Base | As reported in 27 Kapture CX reviews. Enables the creation of an internal repository of knowledge articles | 93% (Based on 27 reviews) | |
Publishing Workflows | As reported in 26 Kapture CX reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content | 94% (Based on 26 reviews) | |
Analytics | Helps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 26 Kapture CX reviews. | 87% (Based on 26 reviews) |
Customer Support
Intelligent Search | Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query This feature was mentioned in 28 Kapture CX reviews. | 90% (Based on 28 reviews) | |
Suggestions | Based on 28 Kapture CX reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles | 91% (Based on 28 reviews) | |
Decision Trees | As reported in 27 Kapture CX reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues | 88% (Based on 27 reviews) |
Responses
Customization | As reported in 28 Kapture CX reviews. Customize your chat workflows with rules and automations. | 95% (Based on 28 reviews) | |
Control | Control who the chatbot converses with (and when). 28 reviewers of Kapture CX have provided feedback on this feature. | 94% (Based on 28 reviews) | |
Route To Human | As reported in 28 Kapture CX reviews. Has the ability to connect interlocator with a human agent when the need arises. | 93% (Based on 28 reviews) | |
Menu bars | Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 28 Kapture CX reviews. | 94% (Based on 28 reviews) | |
Drip sequences | Based on 28 Kapture CX reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. | 93% (Based on 28 reviews) |
Conversational Platform
Personalization | Based on 33 Kapture CX reviews. Identifies the customer and personalizes interaction at every touchpoint. | 86% (Based on 33 reviews) | |
Omnichannel | Based on 33 Kapture CX reviews. Allows multiple related channels to interact at once to reduce transfers. | 85% (Based on 33 reviews) | |
Contextual Engagement | Prompts agents to engage customers based on contextual data, such as product usage or conversation history. This feature was mentioned in 33 Kapture CX reviews. | 84% (Based on 33 reviews) | |
Proactive Engagement | Provides features for sending outbound messages to engage customers through proactive support. This feature was mentioned in 33 Kapture CX reviews. | 85% (Based on 33 reviews) |
Support Automation
Intelligent Routing | As reported in 32 Kapture CX reviews. Can route contacts to agents the customer has worked with before. | 82% (Based on 32 reviews) | |
Seamless Escalation | Based on 33 Kapture CX reviews. Provides features for escalating conversations to the appropriate agent. | 87% (Based on 33 reviews) | |
Transcripts | As reported in 33 Kapture CX reviews. Maintains a transcript of conversations from all channels. | 83% (Based on 33 reviews) | |
Self-Serve Support | As reported in 33 Kapture CX reviews. Enables customers to resolve queries or issues without the assistance of an agent. | 86% (Based on 33 reviews) |
Data
Reliability | Ensures consistent performance, delivering reliable outputs based on user prompts. This feature was mentioned in 13 Kapture CX reviews. | 92% (Based on 13 reviews) | |
Data Security | Implements stringent measures to protect user data and ensure privacy. 13 reviewers of Kapture CX have provided feedback on this feature. | 90% (Based on 13 reviews) |
Interaction
Complex Query Handling | Shows adeptness in comprehending and responding to complex or multi-part queries. 13 reviewers of Kapture CX have provided feedback on this feature. | 87% (Based on 13 reviews) | |
Natural Conversation | Facilitates natural and human-like conversations, delivering engaging interaction experiences. 13 reviewers of Kapture CX have provided feedback on this feature. | 92% (Based on 13 reviews) | |
Understanding | As reported in 13 Kapture CX reviews. Demonstrates a sophisticated understanding of both written and spoken user commands. | 92% (Based on 13 reviews) | |
Context Management | Exhibits proficiency in maintaining and utilizing context throughout a conversation. 13 reviewers of Kapture CX have provided feedback on this feature. | 90% (Based on 13 reviews) | |
Customizability | Based on 12 Kapture CX reviews. Offers a high degree of customization to meet individual user or business requirements. | 92% (Based on 12 reviews) |
Learning
User Interaction Learning | As reported in 13 Kapture CX reviews. Features robust learning mechanisms, improving responses over time based on past user interactions. | 91% (Based on 13 reviews) | |
Error Learning | Based on 13 Kapture CX reviews. Showcases the ability to recognize, correct, and learn from its own mistakes. | 90% (Based on 13 reviews) |
Content Generation
Creativity | Displays creativity in generating diverse, interesting, and contextually relevant responses. 12 reviewers of Kapture CX have provided feedback on this feature. | 92% (Based on 12 reviews) | |
Content Accuracy | Produces content that is accurate, factually correct, and relevant to the user's query. This feature was mentioned in 12 Kapture CX reviews. | 90% (Based on 12 reviews) |
System
API Flexibility | Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. This feature was mentioned in 12 Kapture CX reviews. | 92% (Based on 12 reviews) | |
Update Frequency and Utility | Regularly receives updates that contribute to continuous improvement of the product. This feature was mentioned in 12 Kapture CX reviews. | 90% (Based on 12 reviews) | |
Cross-Platform Compatibility | Assesses the chatbot's ability to function seamlessly across various platforms and devices. 12 reviewers of Kapture CX have provided feedback on this feature. | 89% (Based on 12 reviews) | |
Software Integration | Based on 12 Kapture CX reviews. Seamlessly integrates with other platforms or software systems, enhancing overall utility. | 92% (Based on 12 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. This feature was mentioned in 11 Kapture CX reviews. | 89% (Based on 11 reviews) | |
AI Text Summarization | Based on 10 Kapture CX reviews. Condenses long documents or text into a brief summary. | 82% (Based on 10 reviews) | |
AI Text Generation | Based on 43 Kapture CX reviews. Allows users to generate text based on a text prompt. | 86% (Based on 43 reviews) | |
AI Text Summarization | Based on 43 Kapture CX reviews. Condenses long documents or text into a brief summary. | 89% (Based on 43 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data | |
AI Text Summarization | Based on 39 Kapture CX reviews. Condenses long documents or text into a brief summary. | 90% (Based on 39 reviews) | |
AI Text Generation | Based on 34 Kapture CX reviews. Allows users to generate text based on a text prompt. | 89% (Based on 34 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 34 reviewers of Kapture CX have provided feedback on this feature. | 88% (Based on 34 reviews) | |
AI Text Summarization | Based on 21 Kapture CX reviews. Condenses long documents or text into a brief summary. | 87% (Based on 21 reviews) | |
AI Text Generation | As reported in 25 Kapture CX reviews. Allows users to generate text based on a text prompt. | 73% (Based on 25 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. 25 reviewers of Kapture CX have provided feedback on this feature. | 81% (Based on 25 reviews) | |
AI Text Generation | As reported in 16 Kapture CX reviews. Allows users to generate text based on a text prompt. | 85% (Based on 16 reviews) | |
AI Text Summarization | As reported in 15 Kapture CX reviews. Condenses long documents or text into a brief summary. | 78% (Based on 15 reviews) | |
AI Text Generation | Based on 21 Kapture CX reviews. Allows users to generate text based on a text prompt. | 80% (Based on 21 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. This feature was mentioned in 21 Kapture CX reviews. | 79% (Based on 21 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Image-to-Text | Converts images into a textual description, identifying key elements. | Not enough data |
Automation
Customer Interaction Automation | Allows users to automate responses to customer inquiries across various channels. | Not enough data | |
Feedback Collection | Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. | Not enough data | |
Document Processing | Allows users to automate the handling, processing, and management of documents. | Not enough data |
Autonomy
Independent Decision Making | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Adaptive Responses | Allows the AI agent to learn from interactions and adapt its responses accordingly. | Not enough data | |
Task Execution | Provides the AI agent the ability to execute tasks without requiring constant user input. | Not enough data | |
Problem Solving | Allows the AI agent to identify and resolve issues without user intervention. | Not enough data |
Customer Query Resolution - AI Customer Support Agents
Automated Ticket Resolution | Allows the AI agent to autonomously resolve customer queries without human intervention. | Not enough data | |
Contextual Response Generation | Enables the AI agent to provide accurate answers based on the context of customer inquiries. | Not enough data | |
Sentiment Analysis | Allows the AI agent to analyze customer sentiment and adjust responses accordingly. | Not enough data | |
Knowledge Base Utilization | Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. | Not enough data | |
Multilingual Support | Provides users the ability to interact with the AI agent in multiple languages for global support. | Not enough data |
Customer Interaction Automation - AI Customer Support Agents
Proactive Customer Outreach | Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. | Not enough data | |
Feedback Collection | Provides users the ability to automate gathering and analyzing customer feedback after interactions. | Not enough data | |
Escalation Handling | Allows the AI agent to identify when issues require human intervention and escalate them appropriately. | Not enough data | |
Workflow Optimization | Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. | Not enough data |
Agentic AI - Customer Self-Service
Autonomous Task Execution | Capability to perform complex tasks without constant human input 12 reviewers of Kapture CX have provided feedback on this feature. | 99% (Based on 12 reviews) | |
Multi-step Planning | Ability to break down and plan multi-step processes This feature was mentioned in 12 Kapture CX reviews. | 99% (Based on 12 reviews) | |
Cross-system Integration | Based on 12 Kapture CX reviews. Works across multiple software systems or databases | 99% (Based on 12 reviews) | |
Adaptive Learning | As reported in 12 Kapture CX reviews. Improves performance based on feedback and experience | 100% (Based on 12 reviews) | |
Natural Language Interaction | Engages in human-like conversation for task delegation 12 reviewers of Kapture CX have provided feedback on this feature. | 97% (Based on 12 reviews) | |
Proactive Assistance | As reported in 12 Kapture CX reviews. Anticipates needs and offers suggestions without prompting | 96% (Based on 12 reviews) | |
Decision Making | Based on 12 Kapture CX reviews. Makes informed choices based on available data and objectives | 97% (Based on 12 reviews) |
Agentic AI - Field Service Management
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
Agentic AI - Help Desk
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data |
Agentic AI - AI Chatbots
Autonomous Task Execution | Capability to perform complex tasks without constant human input | Not enough data | |
Multi-step Planning | Ability to break down and plan multi-step processes | Not enough data | |
Cross-system Integration | Works across multiple software systems or databases | Not enough data | |
Adaptive Learning | Improves performance based on feedback and experience | Not enough data | |
Natural Language Interaction | Engages in human-like conversation for task delegation | Not enough data | |
Proactive Assistance | Anticipates needs and offers suggestions without prompting | Not enough data | |
Decision Making | Makes informed choices based on available data and objectives | Not enough data |
