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Best Enterprise Customer Journey Mapping Tools

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Customer Journey Mapping category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Customer Journey Mapping to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Customer Journey Mapping category.

In addition to qualifying for inclusion in the Customer Journey Mapping Tools category, to qualify for inclusion in the Enterprise Business Customer Journey Mapping Tools category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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19 Listings in Enterprise Customer Journey Mapping Tools Available

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    G2 Score
Miro
(8,189)4.7 out of 5
Optimized for quick response
5th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Miro
Save to My Lists
DealsSpecial offer!
100% off: Free forever
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Miro is the AI-powered Innovation Workspace that accelerates time to market. It's a platform that redefines how Product, Design, Engineering, Research, Marketing, and other key stakeholders work toget

    Users
    • Product Manager
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Miro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,817
    Team Collaboration
    1,670
    Real-time Collaboration
    1,208
    Features
    1,133
    Real-Time Collaboration
    1,132
    Cons
    Missing Features
    658
    Limited Features
    438
    Learning Curve
    421
    Board Management
    388
    Slow Loading
    383
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Miro features and usability ratings that predict user satisfaction
    8.6
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.6
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Miro
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, California
    Twitter
    @MiroHQ
    38,351 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,327 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Miro is the AI-powered Innovation Workspace that accelerates time to market. It's a platform that redefines how Product, Design, Engineering, Research, Marketing, and other key stakeholders work toget

Users
  • Product Manager
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Small-Business
  • 31% Mid-Market
Miro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,817
Team Collaboration
1,670
Real-time Collaboration
1,208
Features
1,133
Real-Time Collaboration
1,132
Cons
Missing Features
658
Limited Features
438
Learning Curve
421
Board Management
388
Slow Loading
383
Miro features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Miro
Company Website
Year Founded
2011
HQ Location
San Francisco, California
Twitter
@MiroHQ
38,351 Twitter followers
LinkedIn® Page
www.linkedin.com
2,327 employees on LinkedIn®
Glassbox
(794)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Customer Journey Mapping software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a type of customer intelligence solution designed to help enterprises understand and enhance their online customer engagement. By leveraging artificial intelligence, Glassbox captures and

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 78% Enterprise
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    202
    Session Replay
    183
    Insights
    166
    Helpful
    126
    Customer Understanding
    119
    Cons
    Session Issues
    67
    Not Intuitive
    62
    Session Management
    60
    Learning Curve
    58
    Missing Features
    54
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassbox features and usability ratings that predict user satisfaction
    9.8
    Ease of Admin
    Average: 8.7
    10.0
    Multiple Personas
    Average: 8.4
    10.0
    Templates
    Average: 8.5
    5.6
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,864 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    266 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a type of customer intelligence solution designed to help enterprises understand and enhance their online customer engagement. By leveraging artificial intelligence, Glassbox captures and

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 78% Enterprise
  • 17% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
202
Session Replay
183
Insights
166
Helpful
126
Customer Understanding
119
Cons
Session Issues
67
Not Intuitive
62
Session Management
60
Learning Curve
58
Missing Features
54
Glassbox features and usability ratings that predict user satisfaction
9.8
Ease of Admin
Average: 8.7
10.0
Multiple Personas
Average: 8.4
10.0
Templates
Average: 8.5
5.6
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,864 Twitter followers
LinkedIn® Page
www.linkedin.com
266 employees on LinkedIn®
Get a quote

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Lucid Visual Collaboration Suite
(6,503)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Customer Journey Mapping software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Lucid Visual Collaboration Suite is a collection of software tools designed to help teams organize, communicate, and execute work visually. It includes Lucidchart, used for intelligent diagramming

    Users
    • Software Engineer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Lucid Visual Collaboration Suite Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,029
    Team Collaboration
    592
    Easy Creation
    513
    Real-time Collaboration
    478
    Diagramming
    457
    Cons
    Learning Curve
    324
    Missing Features
    236
    Not Intuitive
    190
    Steep Learning Curve
    159
    Diagramming Issues
    155
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lucid Visual Collaboration Suite features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.1
    Multiple Personas
    Average: 8.4
    8.5
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lucid Software Inc.
    Company Website
    Year Founded
    2010
    HQ Location
    South Jordan, UT
    Twitter
    @LucidSoftware
    14,688 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Lucid Visual Collaboration Suite is a collection of software tools designed to help teams organize, communicate, and execute work visually. It includes Lucidchart, used for intelligent diagramming

Users
  • Software Engineer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 35% Mid-Market
Lucid Visual Collaboration Suite Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,029
Team Collaboration
592
Easy Creation
513
Real-time Collaboration
478
Diagramming
457
Cons
Learning Curve
324
Missing Features
236
Not Intuitive
190
Steep Learning Curve
159
Diagramming Issues
155
Lucid Visual Collaboration Suite features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
8.5
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Lucid Software Inc.
Company Website
Year Founded
2010
HQ Location
South Jordan, UT
Twitter
@LucidSoftware
14,688 Twitter followers
LinkedIn® Page
www.linkedin.com
1,340 employees on LinkedIn®
CleverTap
(620)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Customer Journey Mapping software
View top Consulting Services for CleverTap
Save to My Lists
DealsSpecial offer!
75% off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The

    Users
    • Product Manager
    • Marketing Manager
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CleverTap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    107
    Customer Support
    106
    Analytics
    98
    Personalization
    76
    Automation
    75
    Cons
    Learning Curve
    42
    Missing Features
    33
    Limitations
    31
    Limited Features
    31
    Expensive
    24
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CleverTap features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.8
    Multiple Personas
    Average: 8.4
    8.7
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CleverTap
    Company Website
    Year Founded
    2013
    HQ Location
    Mountain View, California
    Twitter
    @CleverTap
    21,938 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    724 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The

Users
  • Product Manager
  • Marketing Manager
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 29% Small-Business
CleverTap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
107
Customer Support
106
Analytics
98
Personalization
76
Automation
75
Cons
Learning Curve
42
Missing Features
33
Limitations
31
Limited Features
31
Expensive
24
CleverTap features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.7
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
CleverTap
Company Website
Year Founded
2013
HQ Location
Mountain View, California
Twitter
@CleverTap
21,938 Twitter followers
LinkedIn® Page
www.linkedin.com
724 employees on LinkedIn®
Contentsquare
(462)4.7 out of 5
Optimized for quick response
21st Easiest To Use in Customer Journey Mapping software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The all-in-one experience intelligence platform: for businesses that need strong customer understanding quickly. Contentsquare provides actionable insights to easily prioritize decisions and continuou

    Users
    • Digital Experience Manager
    • Digital Analyst
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 48% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Contentsquare Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    13
    Analytics
    10
    User Insights
    9
    Customer Support
    7
    Journey Analysis
    7
    Cons
    Complex Setup
    3
    Difficult Navigation
    3
    Integration Challenges
    3
    Integration Difficulty
    3
    Integration Issues
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Contentsquare features and usability ratings that predict user satisfaction
    8.4
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.4
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Contentsquare
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,635 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,903 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The all-in-one experience intelligence platform: for businesses that need strong customer understanding quickly. Contentsquare provides actionable insights to easily prioritize decisions and continuou

Users
  • Digital Experience Manager
  • Digital Analyst
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 48% Enterprise
  • 30% Mid-Market
Contentsquare Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
13
Analytics
10
User Insights
9
Customer Support
7
Journey Analysis
7
Cons
Complex Setup
3
Difficult Navigation
3
Integration Challenges
3
Integration Difficulty
3
Integration Issues
3
Contentsquare features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Contentsquare
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,635 Twitter followers
LinkedIn® Page
www.linkedin.com
1,903 employees on LinkedIn®
Salesforce Marketing Cloud Engagement
(1,756)4.0 out of 5
Optimized for quick response
12th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Salesforce Marketing Cloud Engagement
Save to My Lists
Entry Level Price:Starting at $1,250.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brands like yours are not only competing for new customers, but they’re also working to stay top of mind for existing customers. To do this, marketers need to think beyond the inbox to meet customers

    Users
    • Marketing Manager
    • Marketing Coordinator
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 41% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Salesforce Marketing Cloud Engagement is a platform that integrates with other tools for managing customer journeys and personalizing campaigns.
    • Reviewers frequently mention the platform's seamless integration with other tools, its comprehensive features like email automation and analytics, and its ability to deliver targeted, effective marketing.
    • Reviewers mentioned that the interface can sometimes feel complex, especially when managing multiple campaigns, and that the platform can be quite expensive to get started with and requires a learning curve.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Marketing Cloud Engagement Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    103
    Automation
    61
    Engagement
    56
    Email Marketing
    54
    Marketing Efficiency
    54
    Cons
    Learning Curve
    60
    Steep Learning Curve
    46
    Complexity
    40
    Complex Usability
    40
    Complex Usage
    33
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Marketing Cloud Engagement features and usability ratings that predict user satisfaction
    7.5
    Ease of Admin
    Average: 8.7
    8.6
    Multiple Personas
    Average: 8.4
    8.4
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,777 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brands like yours are not only competing for new customers, but they’re also working to stay top of mind for existing customers. To do this, marketers need to think beyond the inbox to meet customers

Users
  • Marketing Manager
  • Marketing Coordinator
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 41% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Salesforce Marketing Cloud Engagement is a platform that integrates with other tools for managing customer journeys and personalizing campaigns.
  • Reviewers frequently mention the platform's seamless integration with other tools, its comprehensive features like email automation and analytics, and its ability to deliver targeted, effective marketing.
  • Reviewers mentioned that the interface can sometimes feel complex, especially when managing multiple campaigns, and that the platform can be quite expensive to get started with and requires a learning curve.
Salesforce Marketing Cloud Engagement Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
103
Automation
61
Engagement
56
Email Marketing
54
Marketing Efficiency
54
Cons
Learning Curve
60
Steep Learning Curve
46
Complexity
40
Complex Usability
40
Complex Usage
33
Salesforce Marketing Cloud Engagement features and usability ratings that predict user satisfaction
7.5
Ease of Admin
Average: 8.7
8.6
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,504 Twitter followers
LinkedIn® Page
www.linkedin.com
86,777 employees on LinkedIn®
Get a quote
Netcore Customer Engagement and Experience Platform
(468)4.5 out of 5
Optimized for quick response
6th Easiest To Use in Customer Journey Mapping software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the w

    Users
    • Digital Marketing Manager
    • Marketing Manager
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 48% Mid-Market
    • 35% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Netcore Customer Engagement and Experience Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    183
    Customer Support
    145
    Customer Engagement
    138
    Helpful
    137
    Engagement
    130
    Cons
    Missing Features
    50
    Poor Customer Support
    41
    Learning Curve
    37
    Limited Features
    36
    Reporting Issues
    36
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Netcore Customer Engagement and Experience Platform features and usability ratings that predict user satisfaction
    8.9
    Ease of Admin
    Average: 8.7
    8.1
    Multiple Personas
    Average: 8.4
    8.3
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Netcore Cloud
    Company Website
    Year Founded
    1998
    HQ Location
    Mumbai, Maharashtra
    Twitter
    @netcore_cloud
    1,847 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,247 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the w

Users
  • Digital Marketing Manager
  • Marketing Manager
Industries
  • Financial Services
  • Insurance
Market Segment
  • 48% Mid-Market
  • 35% Enterprise
Netcore Customer Engagement and Experience Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
183
Customer Support
145
Customer Engagement
138
Helpful
137
Engagement
130
Cons
Missing Features
50
Poor Customer Support
41
Learning Curve
37
Limited Features
36
Reporting Issues
36
Netcore Customer Engagement and Experience Platform features and usability ratings that predict user satisfaction
8.9
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Netcore Cloud
Company Website
Year Founded
1998
HQ Location
Mumbai, Maharashtra
Twitter
@netcore_cloud
1,847 Twitter followers
LinkedIn® Page
www.linkedin.com
1,247 employees on LinkedIn®
Get a quote
MoEngage
(507)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for MoEngage
Save to My Lists
Entry Level Price:Free Upto 10,000 Month...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

    Users
    • Product Manager
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Online Media
    Market Segment
    • 55% Mid-Market
    • 24% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • MoEngage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    81
    Features
    51
    Customer Support
    49
    Helpful
    48
    Analytics
    44
    Cons
    Missing Features
    33
    Learning Curve
    20
    Expensive
    16
    Poor Customer Support
    16
    Improvements Needed
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MoEngage features and usability ratings that predict user satisfaction
    8.8
    Ease of Admin
    Average: 8.7
    8.8
    Multiple Personas
    Average: 8.4
    8.9
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MoEngage
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @moengage
    2,512 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    854 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

Users
  • Product Manager
  • Digital Marketing Manager
Industries
  • Financial Services
  • Online Media
Market Segment
  • 55% Mid-Market
  • 24% Small-Business
MoEngage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
81
Features
51
Customer Support
49
Helpful
48
Analytics
44
Cons
Missing Features
33
Learning Curve
20
Expensive
16
Poor Customer Support
16
Improvements Needed
15
MoEngage features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
MoEngage
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@moengage
2,512 Twitter followers
LinkedIn® Page
www.linkedin.com
854 employees on LinkedIn®
Salesforce Marketing Cloud Account Engagement
(2,396)4.0 out of 5
Optimized for quick response
20th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Salesforce Marketing Cloud Account Engagement
Save to My Lists
Entry Level Price:$1,250.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    It has never been more critical for sales and marketing teams to work together and drive growth efficiently. When sales and marketing teams are not aligned, they risk engaging the wrong leads, sending

    Users
    • Marketing Manager
    • Marketing Coordinator
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Marketing Cloud Account Engagement Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    64
    Automation
    47
    Integrations
    47
    Lead Generation
    39
    Salesforce Integration
    39
    Cons
    Learning Curve
    41
    Expensive
    30
    Steep Learning Curve
    26
    Complexity
    23
    Learning Difficulty
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Marketing Cloud Account Engagement features and usability ratings that predict user satisfaction
    7.9
    Ease of Admin
    Average: 8.7
    8.2
    Multiple Personas
    Average: 8.4
    8.3
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    583,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,777 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

It has never been more critical for sales and marketing teams to work together and drive growth efficiently. When sales and marketing teams are not aligned, they risk engaging the wrong leads, sending

Users
  • Marketing Manager
  • Marketing Coordinator
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 32% Small-Business
Salesforce Marketing Cloud Account Engagement Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
64
Automation
47
Integrations
47
Lead Generation
39
Salesforce Integration
39
Cons
Learning Curve
41
Expensive
30
Steep Learning Curve
26
Complexity
23
Learning Difficulty
21
Salesforce Marketing Cloud Account Engagement features and usability ratings that predict user satisfaction
7.9
Ease of Admin
Average: 8.7
8.2
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
583,504 Twitter followers
LinkedIn® Page
www.linkedin.com
86,777 employees on LinkedIn®
Get a quote
WebEngage
(696)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Customer Journey Mapping software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with the

    Users
    • Product Manager
    • Marketing Manager
    Industries
    • Financial Services
    • Education Management
    Market Segment
    • 56% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • WebEngage Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    167
    Journey Creation
    99
    Customer Support
    98
    Features
    92
    Helpful
    92
    Cons
    Missing Features
    61
    Slow Performance
    46
    Slow Loading
    40
    Limited Features
    39
    Poor Customer Support
    39
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • WebEngage features and usability ratings that predict user satisfaction
    8.7
    Ease of Admin
    Average: 8.7
    8.2
    Multiple Personas
    Average: 8.4
    8.0
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    WebEngage
    Company Website
    Year Founded
    2011
    HQ Location
    Mumbai
    Twitter
    @webengage
    5,131 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with the

Users
  • Product Manager
  • Marketing Manager
Industries
  • Financial Services
  • Education Management
Market Segment
  • 56% Mid-Market
  • 27% Small-Business
WebEngage Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
167
Journey Creation
99
Customer Support
98
Features
92
Helpful
92
Cons
Missing Features
61
Slow Performance
46
Slow Loading
40
Limited Features
39
Poor Customer Support
39
WebEngage features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
8.2
Multiple Personas
Average: 8.4
8.0
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
WebEngage
Company Website
Year Founded
2011
HQ Location
Mumbai
Twitter
@webengage
5,131 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
Get a quote
Treasure Data Customer Data Platform
(158)4.5 out of 5
Optimized for quick response
25th Easiest To Use in Customer Journey Mapping software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Treasure Data is a comprehensive enterprise customer data platform (CDP) solution designed to assist organizations in harnessing the full potential of their customer data. By integrating both batch an

    Users
    • Data Engineer
    Industries
    • Marketing and Advertising
    • Food & Beverages
    Market Segment
    • 39% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Treasure Data Customer Data Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    10
    Easy Integration
    8
    Customer Support
    7
    Integrations
    7
    Audience Activation
    5
    Cons
    Technical Expertise Required
    5
    Learning Curve
    4
    Poor Support Services
    4
    Expensive
    3
    Poor Customer Support
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Treasure Data Customer Data Platform features and usability ratings that predict user satisfaction
    8.5
    Ease of Admin
    Average: 8.7
    8.1
    Multiple Personas
    Average: 8.4
    7.4
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Treasure Data
    Company Website
    Year Founded
    2011
    HQ Location
    Mountain View, CA
    Twitter
    @treasuredata
    8,002 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    500 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Treasure Data is a comprehensive enterprise customer data platform (CDP) solution designed to assist organizations in harnessing the full potential of their customer data. By integrating both batch an

Users
  • Data Engineer
Industries
  • Marketing and Advertising
  • Food & Beverages
Market Segment
  • 39% Enterprise
  • 37% Mid-Market
Treasure Data Customer Data Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
10
Easy Integration
8
Customer Support
7
Integrations
7
Audience Activation
5
Cons
Technical Expertise Required
5
Learning Curve
4
Poor Support Services
4
Expensive
3
Poor Customer Support
3
Treasure Data Customer Data Platform features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
7.4
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Treasure Data
Company Website
Year Founded
2011
HQ Location
Mountain View, CA
Twitter
@treasuredata
8,002 Twitter followers
LinkedIn® Page
www.linkedin.com
500 employees on LinkedIn®
Get a quote
SAS Customer Intelligence 360
(124)4.3 out of 5
23rd Easiest To Use in Customer Journey Mapping software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAS Customer Intelligence 360 is a Customer Engagement Platform that transforms insights into action, delivering seamless, personalized customer experiences. Our technology empowers marketers to repla

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Banking
    Market Segment
    • 48% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SAS Customer Intelligence 360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Insights
    32
    Analytics
    27
    Capabilities
    22
    Features
    20
    Cons
    Learning Curve
    21
    Expensive
    20
    Integration Issues
    14
    Complexity
    11
    Pricing Issues
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
    7.6
    Ease of Admin
    Average: 8.7
    8.6
    Multiple Personas
    Average: 8.4
    8.9
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAS Institute Inc.
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,908 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17,842 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAS Customer Intelligence 360 is a Customer Engagement Platform that transforms insights into action, delivering seamless, personalized customer experiences. Our technology empowers marketers to repla

Users
No information available
Industries
  • Marketing and Advertising
  • Banking
Market Segment
  • 48% Mid-Market
  • 31% Enterprise
SAS Customer Intelligence 360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Insights
32
Analytics
27
Capabilities
22
Features
20
Cons
Learning Curve
21
Expensive
20
Integration Issues
14
Complexity
11
Pricing Issues
11
SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
7.6
Ease of Admin
Average: 8.7
8.6
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
SAS Institute Inc.
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,908 Twitter followers
LinkedIn® Page
www.linkedin.com
17,842 employees on LinkedIn®
Get a quote
ChurnZero
(1,425)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Customer Journey Mapping software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you

    Users
    • Customer Success Manager
    • Director of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ChurnZero Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    159
    Customer Support
    100
    Helpful
    87
    Efficiency
    77
    Automation
    76
    Cons
    Learning Curve
    63
    Not Intuitive
    44
    Steep Learning Curve
    42
    Complexity
    35
    Missing Features
    34
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ChurnZero features and usability ratings that predict user satisfaction
    8.5
    Ease of Admin
    Average: 8.7
    8.4
    Multiple Personas
    Average: 8.4
    8.4
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ChurnZero
    Company Website
    Year Founded
    2015
    HQ Location
    Washington, District of Columbia
    Twitter
    @churnzero
    1,840 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    149 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ChurnZero is the platform and partner for customer growth. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI™ tell you

Users
  • Customer Success Manager
  • Director of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 29% Small-Business
ChurnZero Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
159
Customer Support
100
Helpful
87
Efficiency
77
Automation
76
Cons
Learning Curve
63
Not Intuitive
44
Steep Learning Curve
42
Complexity
35
Missing Features
34
ChurnZero features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.7
8.4
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
ChurnZero
Company Website
Year Founded
2015
HQ Location
Washington, District of Columbia
Twitter
@churnzero
1,840 Twitter followers
LinkedIn® Page
www.linkedin.com
149 employees on LinkedIn®
Get a quote
Zoho CRM
(2,815)4.1 out of 5
Optimized for quick response
10th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Zoho CRM
Save to My Lists
DealsSpecial offer!
50% off: $7/user/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales fu

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ZOHO One is a comprehensive platform that combines multiple apps, offering automation, workflow management, and integration capabilities for scaling businesses.
    • Users like the platform's robust automation features, customizable modules, and seamless integration with other Zoho apps and third-party tools, which streamline tasks and provide real-time insights for smarter decision-making.
    • Users experienced a steep learning curve with ZOHO One, finding the user interface cluttered and less intuitive, and reported occasional system lags or bugs that impacted the user experience.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    167
    Features
    127
    Integrations
    89
    Lead Management
    89
    Easy Integrations
    78
    Cons
    Learning Curve
    47
    Missing Features
    43
    Slow Loading
    38
    Integration Issues
    36
    Limited Features
    34
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho CRM features and usability ratings that predict user satisfaction
    8.0
    Ease of Admin
    Average: 8.7
    8.4
    Multiple Personas
    Average: 8.4
    8.4
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    103,910 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    26,328 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales fu

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ZOHO One is a comprehensive platform that combines multiple apps, offering automation, workflow management, and integration capabilities for scaling businesses.
  • Users like the platform's robust automation features, customizable modules, and seamless integration with other Zoho apps and third-party tools, which streamline tasks and provide real-time insights for smarter decision-making.
  • Users experienced a steep learning curve with ZOHO One, finding the user interface cluttered and less intuitive, and reported occasional system lags or bugs that impacted the user experience.
Zoho CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
167
Features
127
Integrations
89
Lead Management
89
Easy Integrations
78
Cons
Learning Curve
47
Missing Features
43
Slow Loading
38
Integration Issues
36
Limited Features
34
Zoho CRM features and usability ratings that predict user satisfaction
8.0
Ease of Admin
Average: 8.7
8.4
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
103,910 Twitter followers
LinkedIn® Page
www.linkedin.com
26,328 employees on LinkedIn®
JourneyTrack.io
(20)4.8 out of 5
16th Easiest To Use in Customer Journey Mapping software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JourneyTrack is a customer journey management (CJM) software solution designed to help businesses map, analyze, and enhance customer interactions across all touchpoints. This comprehensive tool aims t

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Enterprise
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JourneyTrack.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Customer Support
    7
    Team Collaboration
    7
    Features
    5
    Real-Time Collaboration
    5
    Cons
    Integration Issues
    3
    Lack of Offline Access
    2
    System Delays
    2
    Copy-Paste Issues
    1
    Difficult Navigation
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JourneyTrack.io features and usability ratings that predict user satisfaction
    9.4
    Ease of Admin
    Average: 8.7
    9.2
    Multiple Personas
    Average: 8.4
    8.9
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    JourneyTrack
    Company Website
    Year Founded
    2021
    HQ Location
    Wilmington, US
    Twitter
    @JourneytrackCJM
    25 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JourneyTrack is a customer journey management (CJM) software solution designed to help businesses map, analyze, and enhance customer interactions across all touchpoints. This comprehensive tool aims t

Users
No information available
Industries
No information available
Market Segment
  • 55% Enterprise
  • 35% Small-Business
JourneyTrack.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Customer Support
7
Team Collaboration
7
Features
5
Real-Time Collaboration
5
Cons
Integration Issues
3
Lack of Offline Access
2
System Delays
2
Copy-Paste Issues
1
Difficult Navigation
1
JourneyTrack.io features and usability ratings that predict user satisfaction
9.4
Ease of Admin
Average: 8.7
9.2
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
JourneyTrack
Company Website
Year Founded
2021
HQ Location
Wilmington, US
Twitter
@JourneytrackCJM
25 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
TheyDo
(61)4.5 out of 5
24th Easiest To Use in Customer Journey Mapping software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Enterprise
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TheyDo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    39
    Journey Management
    38
    Helpful
    17
    Insights
    15
    Features
    11
    Cons
    Integration Issues
    9
    Learning Curve
    9
    Journey Mapping
    7
    Limited Features
    6
    Expensive
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TheyDo features and usability ratings that predict user satisfaction
    8.7
    Ease of Admin
    Average: 8.7
    8.6
    Multiple Personas
    Average: 8.4
    7.7
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TheyDo
    Company Website
    Year Founded
    2018
    HQ Location
    Amsterdam, NL
    Twitter
    @TheyDoHQ
    301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    99 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo

Users
No information available
Industries
No information available
Market Segment
  • 44% Enterprise
  • 31% Mid-Market
TheyDo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
39
Journey Management
38
Helpful
17
Insights
15
Features
11
Cons
Integration Issues
9
Learning Curve
9
Journey Mapping
7
Limited Features
6
Expensive
5
TheyDo features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
8.6
Multiple Personas
Average: 8.4
7.7
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
TheyDo
Company Website
Year Founded
2018
HQ Location
Amsterdam, NL
Twitter
@TheyDoHQ
301 Twitter followers
LinkedIn® Page
www.linkedin.com
99 employees on LinkedIn®
Planhat
(699)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Customer Journey Mapping software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c

    Users
    • Customer Success Manager
    • Head of Customer Success
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Planhat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    106
    Customer Support
    83
    Helpful
    59
    Positive Experience
    58
    Customer Experience
    48
    Cons
    Learning Curve
    45
    Steep Learning Curve
    36
    Missing Features
    30
    Complexity
    29
    Integration Issues
    29
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Planhat features and usability ratings that predict user satisfaction
    8.4
    Ease of Admin
    Average: 8.7
    7.8
    Multiple Personas
    Average: 8.4
    8.1
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Planhat
    Company Website
    Year Founded
    2015
    HQ Location
    Stockholm, Stockholm County
    Twitter
    @Planhat
    1,039 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    179 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Planhat is a customer platform that provides software and services to help organizations grow lifelong customers. Our platform powers sales, service and customer success products that scale with our c

Users
  • Customer Success Manager
  • Head of Customer Success
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Mid-Market
  • 32% Small-Business
Planhat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
106
Customer Support
83
Helpful
59
Positive Experience
58
Customer Experience
48
Cons
Learning Curve
45
Steep Learning Curve
36
Missing Features
30
Complexity
29
Integration Issues
29
Planhat features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
7.8
Multiple Personas
Average: 8.4
8.1
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Planhat
Company Website
Year Founded
2015
HQ Location
Stockholm, Stockholm County
Twitter
@Planhat
1,039 Twitter followers
LinkedIn® Page
www.linkedin.com
179 employees on LinkedIn®
Get a quote
Catalyst
(629)4.6 out of 5
17th Easiest To Use in Customer Journey Mapping software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines

    Users
    • Customer Success Manager
    • Senior Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 76% Mid-Market
    • 13% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Catalyst Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    105
    Intuitive
    49
    User Interface
    48
    Integrations
    45
    Customer Support
    41
    Cons
    Integration Issues
    27
    Learning Curve
    27
    Missing Features
    25
    Slow Performance
    17
    Steep Learning Curve
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Catalyst features and usability ratings that predict user satisfaction
    8.5
    Ease of Admin
    Average: 8.7
    8.0
    Multiple Personas
    Average: 8.4
    7.9
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    Redwood City, CA
    Twitter
    @Totango
    7,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps busines

Users
  • Customer Success Manager
  • Senior Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 76% Mid-Market
  • 13% Small-Business
Catalyst Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
105
Intuitive
49
User Interface
48
Integrations
45
Customer Support
41
Cons
Integration Issues
27
Learning Curve
27
Missing Features
25
Slow Performance
17
Steep Learning Curve
16
Catalyst features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.7
8.0
Multiple Personas
Average: 8.4
7.9
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,422 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
Get a quote
Totango
(1,073)4.3 out of 5
Optimized for quick response
18th Easiest To Use in Customer Journey Mapping software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This platform integrates three key components: Totango Cust

    Users
    • Customer Success Manager
    • CSM
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Totango Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    214
    Helpful
    102
    Customer Support
    97
    Customization
    97
    Intuitive
    80
    Cons
    Learning Curve
    82
    Integration Issues
    73
    Missing Features
    62
    Limitations
    56
    Lack of Integration
    46
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Totango features and usability ratings that predict user satisfaction
    7.8
    Ease of Admin
    Average: 8.7
    8.2
    Multiple Personas
    Average: 8.4
    7.9
    Templates
    Average: 8.5
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Totango
    Company Website
    Year Founded
    2010
    HQ Location
    Redwood City, CA
    Twitter
    @Totango
    7,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    211 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Totango is a trusted Customer Success Platform designed to assist enterprises drive growth and deliver exceptional value to their customers. This platform integrates three key components: Totango Cust

Users
  • Customer Success Manager
  • CSM
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Mid-Market
  • 23% Small-Business
Totango Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
214
Helpful
102
Customer Support
97
Customization
97
Intuitive
80
Cons
Learning Curve
82
Integration Issues
73
Missing Features
62
Limitations
56
Lack of Integration
46
Totango features and usability ratings that predict user satisfaction
7.8
Ease of Admin
Average: 8.7
8.2
Multiple Personas
Average: 8.4
7.9
Templates
Average: 8.5
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
Redwood City, CA
Twitter
@Totango
7,422 Twitter followers
LinkedIn® Page
www.linkedin.com
211 employees on LinkedIn®
Get a quote
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