468 Netcore Customer Engagement and Experience Platform Reviews
The onboarding team has been consistently responsive and proactive in helping us resolve any challenges we encounter. Beyond just technical integration support, they provide valuable strategic guidance which has been instrumental in optimizing our campaigns. The platform itself offers comprehensive functionality that allows us to execute diverse engagement scenarios across email, push notifications, and marketing campaigns. Since working with Netcore, our delivery metrics have steadily improved. Additionally, Netcore's pricing remains competitive compared to other solutions in the market, making it an attractive option for businesses looking for robust engagement capabilities without breaking the budget. Review collected by and hosted on G2.com.
The main challenges we face relate to the platform's organization and user experience. The interface can feel somewhat disorganized, making it difficult to navigate efficiently, especially when managing multiple campaigns and content pieces. The configuration platform tends to be slow at times, and the overall design feels dated compared to more modern alternatives. Content and campaign management can become cluttered quickly without careful organization. Additionally, certain features require onboarding team intervention to activate, which means you can't fully implement Netcore independently - having a dedicated support relationship is essentially mandatory rather than optional. Review collected by and hosted on G2.com.
Migrating our entire engagement and email system to Netcore was seamless. The onboarding team was incredibly helpful and knowledgeable, guiding us step-by-step through the entire process. The sales team was also excellent — responsive, attentive, and truly focused on our needs. The platform itself is robust yet easy to use, and the advanced features have quickly helped us improve campaign performance across the board. Review collected by and hosted on G2.com.
Some of the more advanced features take a bit of time to master, especially for teams used to simpler tools. In a few cases, the UI could be more user-friendly or streamlined, but it’s a minor issue and doesn’t affect the overall experience. Review collected by and hosted on G2.com.
I would like to start with the UI and the Header text that really helps me to understand the terminology and the logic used behind it. An integrated platform that has various ways to connect with users via different channels. This app is less time consuming and has the ability to send the notifications to lakhs of people within minutes. This app is easy to use and easy to implement the journeys and campaigns with the desired frequency. Review collected by and hosted on G2.com.
There are a few things that depends person to person so I actually won't sign them as the disliked ones. A little bit changes that i personally prefer to be made on the platform and that I have already conveyed to the respective team. Review collected by and hosted on G2.com.
Netcore is an exceptional automation platform that helped us to streamline the customer engagement and achieve remarkable results.
User friendly interface: Setting up campaigns, tracking performance, downloading any required reports for analysis etc. makes Netcore one of the easiest tools to use even for new users.
Personalization Capabilities: Netcore helps to create personalized and data driven campaigns accross all the channels likes emails, sms, APN etc. that helps to reach out to customers in every possible way.
AI features: Netcore's AI based features like STO and SLO helped us to reach out yo our customers at best time with the best subject lines as per AI for our email campaigns.
Customer Support: Netcore's customer support team is very responsible, knowledgeable and always go out of the way to assist whenever required. The support team ensures that the users get the most out of the platform.
Overall Netcore is a great marketing automation platform to elevate marketing automation game. Review collected by and hosted on G2.com.
I am using Netcore since last 5+ years and there is nothing that I don't like about it. Review collected by and hosted on G2.com.
Netcore’s Customer Engagement and Experience Platform stands out for its strong feature set, ease of use, and a highly responsive team. Their sales and product teams build great personal connections and provide honest, to-the-point responses, making the overall experience smooth. The platform itself is robust, offering effective engagement solutions that compete with the best in the industry. Review collected by and hosted on G2.com.
While Netcore offers a great platform and a supportive team, they lack proper onboarding and implementation documentation. Integration can be challenging without multiple calls with their team. Given their strong leadership and expertise, they should focus more on refining their technology and improving self-serve resources for a smoother onboarding experience. Review collected by and hosted on G2.com.
Netcore has been very helpful for Nalli Silks in managing our email marketing. The automation features, like user journey emails, help us send personalized messages based on customer behavior. This has improved engagement and conversions. The platform is easy to use, and the analytics dashboard provides useful insights into campaign performance. Review collected by and hosted on G2.com.
Sometimes, email delivery takes longer, especially during peak campaigns. The dashboard could also offer more advanced segmentation and reporting options to track user engagement better. Review collected by and hosted on G2.com.
The product is easy to use and have a lot of feature. we can send personalized content to spesific audience based on user behavior and interest.
Always has a good communication, response and support in every issue or obstacle that we are facing. (as customer) Review collected by and hosted on G2.com.
Sometime an issue getting unclear answear from the team. Review collected by and hosted on G2.com.
Tech Improvement
They demonstrates a strong commitment to continuous improvement by regularly updating and enhancing their tools with the latest technological advancements. Review collected by and hosted on G2.com.
There’s nothing I particularly dislike, though there is always room for refinement, particularly in streamlining workflows.
All features are helpful. Review collected by and hosted on G2.com.
The platform is very easy to use, even for first-time users. It also offers a wide range of features that support personalized campaigns and effective automation. Review collected by and hosted on G2.com.
While the platform is powerful, there’s a slight learning curve, especially the interface could be more user-friendly in certain areas, such as report customization and template editing. Review collected by and hosted on G2.com.
Netcore did an outstanding job with our AMP mailers! From building a strong use case and selecting the right audience to crafting a beautifully designed emailer, they truly nailed it. Vikas & Anupam were instrumental in making this project a success.
The AMP mailer, featuring an interactive calculator and other engaging elements, was a game-changer for us. Thanks to their expertise, we saw an impressive CTR of 3-4%, significantly higher than our usual 1%.
Highly recommend Netcore for their innovation and execution in email marketing! Review collected by and hosted on G2.com.
They did a pretty good job! Nothing really. Review collected by and hosted on G2.com.
