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- Insider-vs-Netcore Customer Engagement and Experience Platform
Compare Insider and Netcore Customer Engagement and Experience Platform 
Netcore Customer Engagement and Experience Platform
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At a Glance
Market Segments
Mid-Market (45.2% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
No pricing available
Free 10000 Monthly Active Users (MAU) Per Month
Insider
Star Rating
(1,161)4.8 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about InsiderNetcore Customer Engagement and Experience Platform
Star Rating
(468)4.5 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Entry-Level Pricing
Free 10000 Monthly Active Users (MAU) Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Insider excels in Quality of Support with a score of 9.6, while Netcore Customer Engagement and Experience Platform received a score of 8.9. Users report that Insider's support team is responsive and knowledgeable, making it easier to resolve issues quickly.
- Users mention that Insider's Ease of Use is rated at 9.5, compared to Netcore's 8.8. Reviewers appreciate Insider's intuitive interface, which simplifies navigation and reduces the learning curve for new users.
- G2 users highlight that Insider's Automated Email Responses feature scores 9.7, significantly outperforming Netcore's 8.5. Users report that Insider's automation capabilities allow for more personalized and timely communication with customers.
- Users on G2 report that Insider's Dynamic Content feature, rated at 9.6, provides superior personalization options compared to Netcore's 8.5. Reviewers mention that this capability enhances engagement by delivering tailored content to different audience segments.
- Reviewers mention that Insider's Campaign Analysis feature scores 9.5, while Netcore's is at 9.1. Users appreciate Insider's robust analytics tools that provide deeper insights into campaign performance, helping them make data-driven decisions.
- Users say that Insider's Segmentation capabilities, rated at 9.6, allow for more precise targeting compared to Netcore's 8.8. Reviewers report that this feature enables them to create highly specific audience segments, leading to more effective marketing strategies.
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Pricing
Entry-Level Pricing
Insider
No pricing availableNetcore Customer Engagement and Experience Platform
Startup Plan
Free
10000 Monthly Active Users (MAU) Per Month
The startup package is specially designed, keeping the limitations of early-stage startups in mind, whether they prefer no-code tools or want affordable prices--all while still delivering an intelligent customer experience so they can succeed big time!
- Deep Segmentation, User Analytics, Unlimited User Journeys, Unlimited App Push Notifications, Unlimited Web Push Notifications
- 100,000 Emails Free Per Month, App Nudges & Contextual Walkthroughs, A/B Testing, Rule Based Website Personalization For D2C, Recommendations & Recently Viewed Widgets For D2C
- 24/7 Email Support, Onboarding Support, Scheduled Office Hours, Paid Add On - Emails, WhatsApp, SMS
Free Trial
Insider
Free Trial is available
Netcore Customer Engagement and Experience Platform
No trial information availableRatings
Meets Requirements
9.4
1,047
8.6
400
Ease of Use
9.4
1,053
8.8
405
Ease of Setup
9.1
510
8.7
256
Ease of Admin
9.1
272
8.9
130
Quality of Support
9.6
1,047
8.9
397
Has the product been a good partner in doing business?
9.5
272
9.1
133
Product Direction (% positive)
9.8
997
9.4
392
Features by Category
Email Marketing
9.6
475
8.9
163
9.6
453
9.0
159
9.6
455
8.8
157
9.7
397
8.5
156
Online Marketing
Feature Not Available
8.4
143
9.6
492
8.4
150
9.6
506
8.7
157
9.6
496
8.5
147
Feature Not Available
Feature Not Available
Lead Management
9.5
471
8.4
144
9.5
469
8.5
145
9.6
505
8.8
152
Feature Not Available
8.1
136
9.5
445
8.3
138
9.6
410
8.4
145
9.5
454
8.3
136
9.6
440
8.2
135
Campaign Management
Feature Not Available
8.5
160
Feature Not Available
8.2
153
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Social
Feature Not Available
Feature Not Available
9.4
412
Feature Not Available
9.4
421
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Reporting & Analytics
9.5
497
8.7
158
9.4
497
8.3
152
9.4
489
8.3
153
9.4
487
8.0
138
9.2
391
7.2
131
Platform
9.6
489
8.5
141
Feature Not Available
8.4
136
9.6
473
8.6
142
9.5
409
8.1
131
9.4
417
8.2
137
9.6
454
8.5
133
9.5
394
8.3
129
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
9.4
460
8.4
145
9.4
458
8.4
144
9.5
425
8.1
138
User Identification
Not enough data
8.4
38
Not enough data
9.0
40
Not enough data
7.9
38
Tracking & Reporting
Not enough data
8.9
37
Not enough data
8.8
38
Not enough data
8.8
37
Not enough data
9.1
39
Not enough data
8.7
36
Not enough data
8.9
38
Metrics
Not enough data
9.0
38
Not enough data
8.3
38
Not enough data
9.1
39
Not enough data
8.5
36
Not enough data
8.6
37
Visitor Behavior
9.5
556
8.7
45
9.6
574
8.6
43
9.5
525
Feature Not Available
Templates
9.5
536
8.3
42
9.6
579
8.7
42
9.6
573
8.5
45
Personalization
9.6
560
8.7
41
9.6
551
8.3
43
9.6
563
8.6
40
9.5
499
8.0
41
9.6
546
8.5
40
9.6
546
8.9
40
9.6
574
8.6
42
9.6
562
9.2
44
Multichannel
9.7
564
8.8
43
9.5
501
8.7
45
9.6
564
8.7
42
Administration
9.6
565
9.0
42
9.4
580
8.9
41
9.5
558
8.8
42
9.4
557
8.8
41
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.7
44
Not enough data
8.7
43
User Support
Not enough data
8.9
43
Not enough data
8.8
40
Not enough data
9.0
40
Walkthrough Type
Not enough data
8.3
39
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Campaigns
Not enough data
8.5
116
Not enough data
8.8
123
Not enough data
8.6
119
Not enough data
8.8
119
Not enough data
8.6
119
Analytics
Not enough data
8.6
124
Not enough data
8.4
116
Optimization
Not enough data
8.4
119
Not enough data
8.6
122
Not enough data
8.4
119
Not enough data
8.3
116
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Segmentation
9.7
585
8.8
21
9.6
563
8.7
20
Targeting
9.7
578
8.9
19
9.6
552
8.1
20
Triggered Content
9.5
491
8.8
19
9.6
486
9.1
21
9.7
540
9.1
20
Personalized Content
9.7
529
8.6
20
9.7
508
8.4
18
9.6
564
8.7
20
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.7
67
8.7
81
9.6
66
8.0
74
9.6
66
8.3
77
9.6
66
8.1
77
9.5
69
8.3
75
9.5
68
7.7
70
9.7
66
8.4
75
9.5
67
8.6
73
SMS Platform
9.5
66
8.4
75
9.6
66
8.7
77
9.6
64
7.5
72
Feature Not Available
7.6
72
9.5
69
7.9
72
9.5
68
8.4
73
Agentic AI - SMS Marketing
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
Data Sourcing
9.5
569
|
Verified
7.9
53
9.5
558
|
Verified
8.0
52
9.6
362
8.2
53
9.6
585
|
Verified
8.1
51
Intelligence
9.5
591
|
Verified
7.9
51
9.5
565
|
Verified
7.2
49
9.6
557
|
Verified
7.9
49
Functionality
Not enough data
9.0
13
Not enough data
9.0
13
Not enough data
9.0
12
Not enough data
9.0
13
Management
Not enough data
8.6
13
Not enough data
8.6
11
Not enough data
9.4
12
Not enough data
9.3
12
Platform Basics
Not enough data
8.3
60
Not enough data
8.1
64
Not enough data
8.4
63
Not enough data
8.1
60
Not enough data
8.3
62
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
9.5
623
|
Verified
8.9
77
9.5
623
|
Verified
8.8
79
Platform Data
9.5
608
|
Verified
8.7
77
9.4
590
|
Verified
8.3
76
9.4
624
|
Verified
8.6
79
9.3
594
8.6
75
Platform Additional Functionality
9.5
597
|
Verified
8.7
76
9.5
595
|
Verified
8.5
75
9.5
582
8.4
74
Agentic AI - Customer Journey Analytics
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Search Setup
9.7
48
Not enough data
9.8
49
Not enough data
9.7
48
Not enough data
9.9
46
Not enough data
Product Discovery
9.8
51
Not enough data
9.8
50
Not enough data
9.7
49
Not enough data
9.8
44
Not enough data
9.9
47
Not enough data
Integration
9.7
50
Not enough data
9.9
45
Not enough data
9.8
47
Not enough data
Messaging Channels
Not enough data
8.9
12
Not enough data
9.4
13
Not enough data
7.1
11
Not enough data
7.1
13
Administration
Not enough data
9.0
13
Not enough data
8.3
12
Not enough data
9.2
10
Not enough data
7.7
10
Computing
Not enough data
8.2
114
Not enough data
8.1
115
Not enough data
8.5
115
Experimental Design
Not enough data
8.4
112
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
8.8
112
Not enough data
8.1
105
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.5
35
8.5
14
9.6
36
8.1
14
9.6
34
8.3
14
9.7
34
8.7
14
9.8
34
8.8
13
9.4
34
8.8
13
WhatsApp Business Platform - WhatsApp Marketing
9.8
33
8.5
14
9.6
33
8.7
13
9.6
32
8.5
13
9.5
32
8.7
14
Conversational AI - Conversational Commerce Platforms
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
Platform integration - Conversational Commerce Platforms
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
8.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Personalization
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
Analysis
9.3
584
8.8
54
9.5
647
9.1
55
9.3
518
|
Verified
8.5
54
9.4
558
|
Verified
8.7
53
Campaigns
9.4
541
|
Verified
8.5
56
9.7
651
|
Verified
9.2
55
9.5
446
8.6
52
9.3
449
8.2
51
9.6
524
|
Verified
9.2
57
9.6
609
|
Verified
9.0
57
Engagement
9.6
586
8.3
51
Platform
9.6
628
9.0
51
9.5
583
|
Verified
8.9
54
9.5
502
8.7
50
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
Feature Not Available
Not enough data
8.7
88
Not enough data
8.8
95
Not enough data
9.0
91
Not enough data
7.9
84
Not enough data
7.7
80
Campaign Activity
Not enough data
8.9
96
Not enough data
8.7
98
Not enough data
8.5
94
Not enough data
8.4
88
Not enough data
8.5
87
Not enough data
8.2
88
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
9.0
38
Not enough data
8.3
38
Not enough data
9.1
39
Not enough data
8.5
36
Not enough data
8.6
37
Variation Testing
Not enough data
9.2
8
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
9.1
9
Reporting
Not enough data
9.1
9
Not enough data
9.0
10
Personalization
Not enough data
8.7
10
Not enough data
9.1
9
Not enough data
8.8
8
Administration
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.3
10
Not enough data
8.7
9
Categories
Categories
Shared Categories
Insider and Netcore Customer Engagement and Experience Platform are categorized as Personalization, Personalization Engines, E-Commerce Personalization, Customer Journey Analytics, Customer Data Platform (CDP), Mobile Marketing, Marketing Automation, SMS Marketing, and WhatsApp Marketing
Unique Categories
Insider is categorized as E-Commerce Search and Conversational Commerce Platforms
Netcore Customer Engagement and Experience Platform is categorized as Customer Journey Mapping, Geofencing, Push Notification, Digital Adoption Platform, A/B Testing, Marketing Analytics, Mobile App Analytics, Mobile App Optimization, and Proactive Notification
Reviews
Reviewers' Company Size
Insider
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Netcore Customer Engagement and Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
26.6%
Apparel & Fashion
10.2%
Marketing and Advertising
3.9%
Cosmetics
3.8%
Consumer Electronics
3.6%
Other
52.1%
Financial Services
21.8%
Insurance
6.9%
Banking
6.0%
Retail
5.6%
Marketing and Advertising
5.4%
Other
54.3%
Most Helpful Reviews
Insider
Most Helpful Favorable Review
Maria Paula V.
Verified User in Furniture
We’ve been working with Insider for more than a year now. What we really liked most about them is their team who supported us throughout the integration and implementation process. Their team has consistently provided us with the support that we needed....
Most Helpful Critical Review
Verified User in Cosmetics
Often error and not very easy to use. Too many flow when there is an error. The reporting is not really clear on where the incremental value is coming from, CR uplift etc.
Netcore Customer Engagement and Experience Platform
Most Helpful Favorable Review
Mahesh B.
Verified User in Hospital & Health Care
Smartech has Actionable Analytics, Advanced segmentation and has multi-channels to communicate and engage users
Most Helpful Critical Review
Verified User in Banking
Missing features on the new panel, which were available on the old panel.
Maria Paula V.
Verified User in Furniture
We’ve been working with Insider for more than a year now. What we really liked most about them is their team who supported us throughout the integration and implementation process. Their team has consistently provided us with the support that we needed....
Mahesh B.
Verified User in Hospital & Health Care
Smartech has Actionable Analytics, Advanced segmentation and has multi-channels to communicate and engage users
Verified User in Cosmetics
Often error and not very easy to use. Too many flow when there is an error. The reporting is not really clear on where the incremental value is coming from, CR uplift etc.
Verified User in Banking
Missing features on the new panel, which were available on the old panel.
Discussions
How effective is the tool at new acquisition and driving traffic to website?
3 comments
CS
Very effective with the direct integration into Ad Managers, like Facebook & Google. Using AI to create powerful segments to find new users. Awesome work. Read more
Is it possible for insider future development to reduce the setup process?
1 comment
DM
We are constantly aiming to make the setup easier and faster for our customers. Based on our user's ratings on G2, we offer the fastest time to value and...Read more
how do i experiment using insider with internal RFM analytic?
1 comment
NM
Hello Imam,
Insider's RFM Analytic method enables you to analyze a user's past transaction data and create different segment groups based on their purchase...Read more
Netcore Customer Engagement and Experience Platform has no discussions with answers
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