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The Top 20 Customer Journey Mapping Tools

Check out this list of the top Customer Journey Mapping Tools products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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Miro

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

32%

Consulting

20%

Design

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 8.6

9.2

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 8.6

8.9

Glassbox

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

58%

Retail

18%

Insurance

18%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.2

9.9

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.6

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.6

10.0

Lucid Visual Collaboration Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

34%

Computer Software

33%

Financial Services

19%

Consulting

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.1

9.3

Ease of Setup

Average: 8.6

9.2

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 8.6

9.1

SketchWow

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

34%

Consulting

31%

Professional Training & Coaching

20%

Computer Software

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.1

9.3

Ease of Setup

Average: 8.6

9.6

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.6

9.5

CleverTap

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

50%

Retail

19%

Entertainment

16%

Marketing and Advertising

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 8.6

8.9

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.6

9.3

Quadient Inspire

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

70%

Banking

15%

Printing

11%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.6

9.2

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.6

9.1

Salesforce Marketing Cloud Engagement

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Computer Software

23%

Financial Services

23%

Marketing and Advertising

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.6

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.1

9.1

Ease of Setup

Average: 8.6

8.4

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 8.6

8.6

MoEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

42%

Education Management

21%

Marketing and Advertising

19%

Online Media

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 8.6

9.5

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.6

9.3

ChurnZero

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

58%

Information Technology and Services

25%

Computer & Network Security

11%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.1

9.5

Ease of Setup

Average: 8.6

8.7

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.6

8.7

#10

WebEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Education Management

27%

Information Technology and Services

19%

Marketing and Advertising

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.1

9.0

Ease of Setup

Average: 8.6

8.6

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 8.6

8.9

#11

Custify

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Higher Education

21%

Information Technology and Services

14%

E-Learning

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 8.6

9.2

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.6

9.4

#12

JourneyTrack.io

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

31%

Banking

31%

Computer Software

23%

Consulting

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.1

9.8

Ease of Setup

Average: 8.6

9.6

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.6

9.5

#13

Usermaven

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

64%

Media Production

14%

Computer Software

14%

Entertainment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.2

9.4

Ease of Doing Business With

Average: 9.1

9.3

Ease of Setup

Average: 8.6

9.3

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 8.6

9.2

#14

Contentsquare

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

42%

Apparel & Fashion

34%

Telecommunications

14%

Luxury Goods & Jewelry

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 8.6

9.1

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.6

8.6

#15

Indeemo

Overall Satisfaction Score

Top Industries of Reviewers:

Market Research

40%

Research

30%

Consulting

20%

Higher Education

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.6

8.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.6

9.1

#16

UXPressia

Overall Satisfaction Score

Top Industries of Reviewers:

Education Management

25%

Higher Education

25%

Design

25%

Consulting

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.2

8.7

Ease of Doing Business With

Average: 9.1

9.7

Ease of Setup

Average: 8.6

9.6

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.6

8.8

#17

Netcore Customer Engagement and Experience Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

55%

Insurance

17%

Banking

14%

Retail

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.2

8.8

Ease of Doing Business With

Average: 9.1

9.3

Ease of Setup

Average: 8.6

8.8

Quality of Support

Average: 9.5

9.1

Ease of Admin

Average: 8.6

9.0

#18

Planhat

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

52%

Information Technology and Services

32%

Marketing and Advertising

12%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 8.6

7.9

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.6

8.3

#19

Smaply

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Banking

29%

Education Management

14%

Automotive

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.2

10.0

Ease of Doing Business With

Average: 9.1

0.0

Ease of Setup

Average: 8.6

0.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.6

0.0

#20

Bento

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

43%

Health, Wellness and Fitness

29%

Executive Office

14%

Computer Software

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.3

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.6

8.1

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.6

9.3