The most helpful tools with Churnzero are the customer journeys/plays for renewals and reminders for updates to my customers. I really like how I can see exactly how usage looks and for each product- that way when it's time to meet with my customer I know exactly what to talk about.

ChurnZero gives me the control and visibility I need to manage all our customers with a lean team, its health scoring is incredibly customizable and I have several based on our customer tiers, and the playbooks help me stay proactive, not reactive. Plus, our CSM Sean is phenomenal, his support has made a huge difference in our success.

I like that I can give myself several different points of view while navigating through the platform. It's perfect for every day use, especially when building reports or surfacing information that is sometimes harder to find in salesforce, since the two are integrated. ChurnZero academy also covered a wide variety of uses for it which enabled me to navigate beyond the every day use that we've implemented.