Reception Management Software

Occasionally, the mobile app freezes or crashes. Reinstalling or restarting works, but it’s a pain when you’re trying to set up on the go. I have also had a few reminders land in my spam folder. Review collected by and hosted on G2.com.

It really hasn't solve me problems just time which increases my productivity. Review collected by and hosted on G2.com.

Only thing is we wish that the Sign Out button on the bottom right-hand corner of the kiosk could be bigger or highlighted to stand out better. When guests need to sign out, they have difficulty finding that button. Review collected by and hosted on G2.com.

We can now see who is in the building for the day, especially if we missed them come into the door. Our office is hybrid, so this allows us to let unexpected guests know whether or not someone is in the office to be able to help them with their needs. It has also allowed our front desk to see if we have trainings for the day and how many people we are expecting at different times which lets us know when it may get busy in the lobby. Review collected by and hosted on G2.com.

Nothing, the tool has worked incredibly well for us and we will continue to use it and see tangible results Review collected by and hosted on G2.com.

We have thousands of website visitors and those that fit our tailored criteria come directly to our team who is able to follow up with them immediately. After hours, we lean on AI and schedulers to capture prospects we weren't able to interact with in the moment. Either way, our ability to connect with the right people with the right message in a matter of seconds has allowed the team to see serious results. Review collected by and hosted on G2.com.

The only problem I find is having to keep an eye on things to make sure vendors are signed out if they fail to do so when they leave. I usually have to view the week and check for those that are still signed in and check them out. I don't like to keep them signed in forever. Review collected by and hosted on G2.com.

Tracking people (both employees from other locations and general visitors) for security purposes and letting employees know that someone is here to see them. Review collected by and hosted on G2.com.

Workspace has 8 active and HIDDEN after, I wish you could have more than 8 active, so I don't have to swap a hidden with an active. Review collected by and hosted on G2.com.

It saves time several times each month, probably days or weeks of time in a year. I use the freed up time for other tasks, and I am more productive as a result. The tasks I use workspaces speed up response time to management and staff in all our company, that they need to perform tasks that wait on my completing my tasks. Review collected by and hosted on G2.com.

The only area where I think the product could be improved is visibility into colleagues schedules. You can find a colleague on a map, see when they'll be at the office and all that, but I am missing a single view, only for my team, showing planned presences for the following week or two. Essentially a faster way to see the whole picture. Review collected by and hosted on G2.com.

We have fixed desks (not bookable), flexible desks (assigned but to be release when unused), and hot desks which are always up for grabs and can only be reserved for the day. With Archie we can manage this set up very easily. Review collected by and hosted on G2.com.

If we could have longer free time on each meeting that would be ideal. While Zoom Workplace is powerful, it can sometimes feel cluttered with too many features that aren’t always easy to find or use intuitively. The app can be resource-heavy, especially on older devices, and occasional syncing issues between calendar integrations or chat can disrupt workflow. More streamlined navigation and performance optimization would improve the experience. Review collected by and hosted on G2.com.

It solves my challenge of scattered communication and collaboration tools by bringing meetings, chat, whiteboards, and file sharing into one unified platform. This reduces the need to switch between multiple apps, saving time and improving focus. It enables seamless collaboration across remote and hybrid teams, making it easier to stay aligned, make quick decisions, and maintain productivity regardless of location. Review collected by and hosted on G2.com.

Our experience with Bill.com has been extremely disappointing. Their verification process is an absolute nightmare — we were asked to submit the same documents 4-5 times, and even after doing so, they continued to flag issues without providing any clear resolution.

What made this worse was the quality of their support. Every interaction with their support team felt like going in circles — no real ownership, no actionable guidance, just the same scripted responses that don’t actually address the problem. It's clear that their internal processes and customer support infrastructure are broken.

We chose Bill.com expecting it to simplify our AR workflows — instead, it created more headaches and delays. We’ve wasted far too much time on something that should be straightforward. I would strongly advise others to consider alternative solutions before committing to this platform. Review collected by and hosted on G2.com.

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I like this product but there are some issues which i faced during my usage. As a user I have to post multiple transfer entries from one bank account to other. so I cant do this via upload csv for this i have to do multiple manual entries. Review collected by and hosted on G2.com.

Netsuite is mainly helping us in Accounting. It helps us in monitoring Inventory accurately and recording accounts payable via PO. This is very helpful and make our work easy. With the help of this we can easily monitor inventory, In this way it is helping us. As we have multiple transaction with the help of import facility we imported those transactions and easily record the same. Review collected by and hosted on G2.com.

One aspect I will miss is the direct contact I previously had with my representatives. While the program offers many features, I appreciate the personal interaction that facilitated more tailored support. Despite this, I have confidence in the team's ability to provide efficient assistance, and I look forward to continuing to utilize the program's capabilities. Review collected by and hosted on G2.com.

It has been instrumental in streamlining our visitor management process, providing real-time insights into guest arrivals and departures. In the event of an emergency, the ability to quickly access a comprehensive list of individuals currently on-site is invaluable.

Additionally, the program's feature of storing company information for future reference has been incredibly helpful. It allows us to efficiently manage and retrieve important details as needed.

Overall, The Receptionist has significantly enhanced our operational efficiency, and I highly recommend it to companies of all sizes. Review collected by and hosted on G2.com.

The use of SMS messaging is going away for the free plan, so we'll have to start making sure guests provide us an email address that they receive notification for, or that they download the WaitWhile app on their phone to receive the notification. Review collected by and hosted on G2.com.

When we first started vending at festivals and expos, we were writing down the name and phone number of people to create a waiting list and then manually texting them when it was their turn. This was tedious and time consuming, and on the rare occasion we would make an error in the number we were texting. Waitwhile made it easy to collect even more data for the guest much faster, including the service(s) they wanted to receive, and the notification process became much simpler by just clicking a button. Review collected by and hosted on G2.com.

What I dislike about Outlook are the changes with upgrades. You spend an hour letting your computer upgrade and then you jump in and everything is so different. Why go from one extreme to another? Sometimes when I create rules, that can get a little tangled. I've seen that in a few different roles- the rules don't always catch and even after restarting, you still need to get IT involved and it's usually some weird nuance button you have to click to make things works and it's just so stupid. The "rules" can be so simple sometimes and then so complicated other times. Also, if I have a meeting on the calendar and then delete it, it still shows up in my notification summary. Why? It's no longer on the calendar. Little things like that can get annoying. Considering how many updates and upgrades they are constantly doing, the little things get forgotten about. Review collected by and hosted on G2.com.

Oh it makes life so much easier! We can communicate, schedule meetings, integrate other tools. It's a life saver! Review collected by and hosted on G2.com.

Not too much. It is one of my vendors that I am very happy with. If I had to have a suggestion, it would be on the savable templates. They are not editable in a way that streamlines our processes, so we generally have to create a brand new template or deal with the way its done. (add a line in the template at the top for alphabetical purposes vs. having to add at bottom). Also, I wish there were more customizable workflows. We have to manually select the workflows b/c we have many managers for similar invoices. I wish we could have workflow templates we could select vs. having to manually add approvers. Review collected by and hosted on G2.com.

Having the proper approval workflows, easy account coding and direct import into our system; streamlining payments to vendors; easy database for invoice management Review collected by and hosted on G2.com.

Limited number of clients on the basic plan.

Some advanced accounting features are missing, so it’s not ideal for complex bookkeeping.

Reporting options are basic if you're trying to do deeper financial analysis. Review collected by and hosted on G2.com.

FreshBooks is helping me manage my finances more confidently as someone new to accounting and freelancing. Before using it, I found it difficult to keep track of payments, client invoices, and expenses. FreshBooks has made invoicing simple and professional, allowing me to send bills quickly and even set up automatic reminders for clients. It also lets me track the time I spend on each project and record expenses in an organized way, which is helping me understand how much I’m actually earning from each job. The clear dashboard and simple reports make it easy to see where my money is coming from and going, even though I don’t have an accounting background. Overall, it’s saving me time, reducing confusion, and helping me build better habits around managing money in my early career. Review collected by and hosted on G2.com.

The UI, though clean, could benefit from a few more customization options to suit different team workflows. That said, the support team has been very responsive, and once everything is set up, the system runs smoothly. Review collected by and hosted on G2.com.

DualEntry has actually sped up our month-end close. What used to take days of reconciliation is now just hours, courtesy of its smart bank matching and AI-driven transaction categorization. It automatically extracts data from our payroll (Payfit), HR systems (Zelt, Oracle HCM, IntelliHR), and revenue streams (Salesforce) with fewer exceptions and no more data silos. The result? A faster, more accurate close process and a finance organization with more time to think about strategy, not about spreadsheets. Review collected by and hosted on G2.com.

Not so much. They have provided a free sandbox and allowed us to implement and test the product without any upfront payment. They also stayed connected via Slack and helped us with queries after implementation. Review collected by and hosted on G2.com.

Manual billing was a bottleneck for our growth. Zenskar came, automated it all, and helped us scale up across different geographies. Review collected by and hosted on G2.com.

• Would benefit from more customized templates specific to branding and marketing

• Mobile app can be limiting for more advanced tasks Review collected by and hosted on G2.com.

As a real estate agency operating in Mauritius, Zoho Invoice has proven to be an invaluable tool for managing our billing process with efficiency and professionalism. From creating VAT-compliant invoices to issuing sales receipts and quotations for property transactions, the system is both flexible and robust.

One of the standout features is its seamless integration with Zoho Books, allowing us to sync invoices with our accounting records, track payments in real time, and generate detailed financial reports. We also appreciate the multi-bank support, which lets us clearly present our account details across different banks (Absa and MCB in our case) directly on the invoices.

The ability to automate reminders, customize layouts with our branding, and include detailed property descriptions (such as plot numbers, location, and agency commission breakdowns) enhances the client experience and reduces manual follow-ups.

Support from the Zoho team has been excellent—prompt, knowledgeable, and willing to go the extra mile. Review collected by and hosted on G2.com.

I wish that there was a bit more freedom to make changes on Qminder, such as the messages displayed on the iPad or TV Screen.

Previously the ability for our stakeholders to sign in remotely using the app made it much easier for students to wait away from the department, unfortunately with that feature being no longer supported, we have to provide buzzers to our students to recall them.

I also think the cost of the text message service is too high, which is why we have never implemented it. Review collected by and hosted on G2.com.

Qminder ensures that our stakeholders are served in a timely fashion, and allows my team to understand what our stakeholders need from them. Review collected by and hosted on G2.com.

hard to say, I do not have any feature I dislike or that does not run smoothly for me. Review collected by and hosted on G2.com.

I have a very busy email inbox and need to be able to organize priority emails or senders and keep my responses accurate and timely. outlook assist me with that. I need apps that work together and being able to prepare a presentation in Power Point and then present it live in person or via Teams or both at the same time is one example. I use my calendar to track reminders, meetings, combine calendars and events from other staff members and this integrates with TEAMS. As a healthcare agency, I often screen share for teaching purposes with my mobile workforce for example without requiring them to physically be in the office. I also us it to give live updates to insurance companies as needed. I have several programs that can generate excel reports. Once in Excel I can sort and manipulate the data as I need to for internal use or sometimes to create presentations and feedback for our vendors, referral sources and clients. Review collected by and hosted on G2.com.

I’d love to see more visual template options—right now, reminder messages are clean and functional, but the layout and styling choices (like fonts, colors, formatting) are fairly basic. A few extra design tools would make it even more polished. Review collected by and hosted on G2.com.

GReminders eliminates the back-and-forth of appointment scheduling and drastically reduces no-shows by sending automated email, SMS, and voice reminders. With seamless calendar and CRM integrations—Google, Outlook, Salesforce, HubSpot, Redtail—you set it up once and it just works, freeing your team from manual follow‑ups. The result? More on-time clients, streamlined operations, and time reclaimed to focus on growing the business. Review collected by and hosted on G2.com.