License Management Software

Some limitations do annoy me. Such as if the user wishes to renew cases themselves without incurring service charge fees, the case can't be automatically updated on the platform for the next renewal period, so it is a hassle if you wish to maintain it on the next renewal period as you need to manually set it up by e-mailing the support team. Not ideal and it does annoy me, hence 8/10 on recommendation, else would have been 10/10. Review collected by and hosted on G2.com.

The problem PR is solving is patent renewals. They are not unique but most similar platforms come at unreasonable high cost! The ones that are comparable in cost lack the UX and overall balance of what you get on offer. Review collected by and hosted on G2.com.

While Chargebee generally meets our needs effectively, there are a few areas where I'd appreciate improvements:

The user interface, while functional, can sometimes feel complex when navigating between different sections. A more streamlined interface would help speed up daily tasks, especially when quickly looking up customer information during live conversations.

Occasionally, some of the more advanced reporting features require a learning curve to set up properly, and it would be helpful to have more intuitive report building tools for users who need quick insights without extensive configuration.

The customer portal customization options, while adequate, could offer more flexibility to better match our brand experience and provide customers with more self-service capabilities.

Overall, these are relatively minor concerns that don't significantly impact the platform's core value for our subscription management needs. Review collected by and hosted on G2.com.

Chargebee solves several critical subscription management challenges that directly impact my effectiveness as a Customer Success Manager:

Manual Billing Complexity: Before Chargebee, managing different subscription tiers, billing cycles, and pricing changes was time-consuming and error-prone. Chargebee automates these processes, ensuring accurate billing and freeing me to focus on customer relationship building rather than administrative tasks.

Lack of Subscription Visibility: Previously, I had limited insight into customer billing patterns, payment issues, or subscription health. Chargebee provides comprehensive dashboards that help me identify at-risk accounts, upcoming renewals, and upgrade opportunities proactively.

Disconnected Customer Data: Without centralized subscription data, it was difficult to have informed conversations about account changes or upgrades. Chargebee's integration capabilities (especially with our support tools) give me instant access to billing context during customer interactions, making my consultations more effective. Review collected by and hosted on G2.com.

Not so much. They have provided a free sandbox and allowed us to implement and test the product without any upfront payment. They also stayed connected via Slack and helped us with queries after implementation. Review collected by and hosted on G2.com.

Manual billing was a bottleneck for our growth. Zenskar came, automated it all, and helped us scale up across different geographies. Review collected by and hosted on G2.com.

The UI, though clean, could benefit from a few more customization options to suit different team workflows. That said, the support team has been very responsive, and once everything is set up, the system runs smoothly. Review collected by and hosted on G2.com.

DualEntry has actually sped up our month-end close. What used to take days of reconciliation is now just hours, courtesy of its smart bank matching and AI-driven transaction categorization. It automatically extracts data from our payroll (Payfit), HR systems (Zelt, Oracle HCM, IntelliHR), and revenue streams (Salesforce) with fewer exceptions and no more data silos. The result? A faster, more accurate close process and a finance organization with more time to think about strategy, not about spreadsheets. Review collected by and hosted on G2.com.

Well, there is not much that we dislike rather our litigation is handled well from the legal tech software of legistify but also whenever we are in need of any technical assistance we can always reach out to the customer success team whenever we want. Review collected by and hosted on G2.com.

Litigation Management is the most efficient tool that we have used for tracking our cases and the real time updates. Using the Mobile App, we can always track our cases and check real time updates through the mobile which becomes very handy for us. We can also see updates from the tool for any particular case whether its judgement, orders, its documents etc. Review collected by and hosted on G2.com.

So far, there hasn't been anything I have disliked. There is so much room for so many activities. Review collected by and hosted on G2.com.

Have your tasks and reminders (if needed) known and set the tasks in AppColl prior to uploading the data. Know what your firm expects the software to do and programming accordingly. Ask support if you have any questions. Review collected by and hosted on G2.com.

Keeping track of Docketing dates, validating data with USPTO and Espacenet. Generating form letters with correct data. Review collected by and hosted on G2.com.

IPM sometimes get slow because of irregular glitches. Review collected by and hosted on G2.com.

It helps track and manage royalties accurately, making sure payments and rights are handled smoothly. This saves time and avoids errors. Review collected by and hosted on G2.com.

It takes time to become familiar with how the platform works, how to generate reports and customize dashboards and the information contained therein but Customer Support is great and helps navigate those challenges. Review collected by and hosted on G2.com.

Maxio is helping us increase the quality and quantity of our data collection and analysis giving us greater visibility into projected revenue and cash to help business performance and reporting to stakeholders. The platform has also increased our billing efficiency and regularity in following up on outstanding invoices, speeding up cash collections and reducing manual intervention in AR collections. Review collected by and hosted on G2.com.

The least helpful part is not being able to payment links that can be sent to a customer to click and pay. Links can only be embedded on a website. If you only take payments via a website this won't be a problem but if you create custom pricing and email customer directly this could be problematic. Review collected by and hosted on G2.com.

Creating multiple subscriptions for different products and services that can be quickly purchased and setup online. Review collected by and hosted on G2.com.

One downside is the complex user interface, which can be a bit difficult to navigate at first. Setting up and customizing the processes might be a little challenging for less tech-savvy users. Review collected by and hosted on G2.com.

We had outgrown our subscription management and were looking for a partner who would provide recurring billing features and subscription management in a state-of-the-art environment. Having these processes automated saves us a lot of time and effort and we can focus our energy on developing the business. Review collected by and hosted on G2.com.

There’s nothing about Paddle that I didn’t like, just a few improvement points that I believe will eventually be implemented. I think it’s important to have the option to collect the user’s phone number before completing the subscription, which would help a lot with cart recovery through Retain. Another improvement that would be great is support for PIX payments, which is becoming an essential payment method in Brazil. Review collected by and hosted on G2.com.

Paddle is solving several important problems for my business, especially around subscription management and payment processing. With Paddle’s automated subscription management, I don’t need to worry about handling things manually. The system automatically notifies me when a customer starts a new subscription, cancels, or when a subscription ends. The Retain feature is also extremely valuable, helping recover abandoned carts and bringing potential customers back to complete their purchase.

Another huge benefit is the ability to accept payments in multiple currencies, making it much easier to sell globally without friction. Additionally, Paddle handles taxes and compliance automatically, allowing me to easily pass taxes to the customer, which simplifies my operations significantly. Overall, Paddle removes the complexity of subscription billing, payments, and taxes, so I can focus more on growing my business. Review collected by and hosted on G2.com.

The only minor dislike I have at the moment is how they handle prepaid (gift) subscriptions. However, their team helped me implement the best version of a prepaid gift that they can do right now which uses shopify's order scheduling to implement the orders.

They are currently working on their own module for prepaid (gift) subscriptions which is apparently set to be released Q1 2024.. so by the time you're ready to join Loop it may already be a feature. Review collected by and hosted on G2.com.

Solving the subscription aspect of my business (which is the core part of my business as a coffee subscription company) Review collected by and hosted on G2.com.

The fees are technically higher than I'm used to, but I'm pretty sure this is more than cancelled out by not having to pay a developer to fix my checkout and their built-in tools like cart abandonment seem to be working. So yeah, no real downsides so far! Review collected by and hosted on G2.com.

I answered this already :-) Review collected by and hosted on G2.com.

Honestly, I don’t have much to complain about. If I had to say something, I’d love to see the new Dashboard UI released sooner—I’m really looking forward to it! Review collected by and hosted on G2.com.

As an independent developer, PayPro Global has effectively solved my product delivery and payment issues. Their platform streamlines the entire process, allowing me to focus more on development and less on administrative tasks. Additionally, their product documentation includes valuable insights about SaaS, teaching me how to better deliver my product, optimize pricing, and improve conversion rates. They truly think from the user's perspective, and I deeply appreciate their dedication. Review collected by and hosted on G2.com.

After using MilotreeCart for almost two year to sell multiple types of digital products (memberships, mini-workshops, e-books, one-on-one coaching), I honestly don't have a complaint. Review collected by and hosted on G2.com.

Before MilotreeCart I would get so bogged down in the tech of selling that I lost momentum. The easy to use sales page template and the email integration allow me to quickly launch multiple digital products. Review collected by and hosted on G2.com.

Nothing really. IPfolio can do all I need and even more. Review collected by and hosted on G2.com.

Portfolio management, cost tracking, tasks tracking. I have all in one place and it makes my work much more efficient. Review collected by and hosted on G2.com.

Overall our experience with Ordway has been great! Would like to see more customized helpdesk options. Review collected by and hosted on G2.com.

Ordway has helped us automate most of our billing workflows, leaving us more time to analyse the data for forecasting. Ordway has also helped us bring down our aging balances through creating all inclusive statements that allows customers to easily see their balances and make payments. Review collected by and hosted on G2.com.

Nothing much. I like the AI features and hoping to see more of them. Review collected by and hosted on G2.com.

Before Subskribe, managing our subscription billing was a headache. Tracking upgrades, downgrades, and prorations across hundreds of customers in spreadsheets was unsustainable and error-prone. Subskribe has solved that completely. It automatically handles all the complex billing logic, freeing up our finance team to focus on strategy rather than manual calculations. Our billing is now accurate, efficient and scales seamlessly as we grow. Review collected by and hosted on G2.com.

I love everything about Tabs and the automation they have created for our billing and collections cycles. They continue to add new and exciting products and have the most amazing team to help with any and all of our questions. Review collected by and hosted on G2.com.

Tabs has helped us solve hours and hours of time on billing and collections for all of our clients. Using Tabs has given us the opportunity to focus on our clients needs while helping them grow revenue. Review collected by and hosted on G2.com.

Nothing - it is worth very penny of the cost. Review collected by and hosted on G2.com.

This is one of the systems out of the box it may need customizations but they are so easy to do, you might as well. Review collected by and hosted on G2.com.

Every time I have a problem, I contact DocketTrak and they either come up with an immediate fix or add it to the next release. They listen to the clients needs and act on them. Review collected by and hosted on G2.com.