203 Paddle Reviews
I really enjoy using Paddle. One of the things I like the most is their Retain system, which helps recover potential customers and encourages them to complete their subscriptions. The integration process with our platform was smooth and straightforward, making it easy to get started. Paddle also offers excellent subscription management features and supports a wide variety of payment methods, which is essential for serving customers globally. On top of that, their support team is highly knowledgeable and genuinely helpful, always providing accurate solutions and guidance whenever needed. Overall, Paddle has made managing payments and subscriptions much easier and more reliable for our business. Review collected by and hosted on G2.com.
There’s nothing about Paddle that I didn’t like, just a few improvement points that I believe will eventually be implemented. I think it’s important to have the option to collect the user’s phone number before completing the subscription, which would help a lot with cart recovery through Retain. Another improvement that would be great is support for PIX payments, which is becoming an essential payment method in Brazil. Review collected by and hosted on G2.com.
What I like most about Paddle is how well it handles users who didn’t complete their subscription. They automatically send follow-up emails to help close the sale, which is incredibly useful.
I also love the ability to sell in multiple currencies and receive payments through various methods. The service is completely secure and the support team is always dedicated and attentive whenever I need help.
I’m extremely satisfied with Paddle! Review collected by and hosted on G2.com.
I honestly don’t have anything negative to say about Paddle, as I think the service is excellent.
Instead, I’d like to suggest a couple of improvements. It would be great to have the option to request the user’s phone number before they start the payment process. This could help increase cart recovery rates and allow us to follow up with users directly.
Also, it would be amazing to have Pix as a payment option, since it’s widely used in Brazil. Review collected by and hosted on G2.com.
We use Paddle for our online store, worldwide on day to day base.
Our main focus was to fix payment issues we had overseas, our payment success rate in USA went from 60% to 98% with Paddle and in general the project was a success.
Technically we were guided properly during the implementation, API's were properly documented.
The fact that Paddle takes care of all tax related issues reduces the complexity on our end of selling our products worldwide.
Paddle has way more features than we use today, we plan on using more of their features in the future. Review collected by and hosted on G2.com.
When going live we faced some issues and in the beginning the level of support was not sufficient.
But to be fair Paddle has taken our complaints seriously and improved the quality of their support drastically.
It took some time but now we are at a level where we are happy with the support and I'm sure Paddle has learned from this experience. Review collected by and hosted on G2.com.
What I like most about Paddle is how easy the platform is to use — the interface is intuitive and straightforward, which makes managing payments a breeze. The support team is fully capable and always ready to help or answer any questions promptly, which gives a lot of confidence. I also really appreciate the option to accept payments in multiple currencies, making it easier to sell globally. Another great feature is the ability to pass on payment taxes and fees to the customer, which helps keep costs transparent and manageable for the seller. Review collected by and hosted on G2.com.
One downside I noticed is that Paddle does not allow adding an input field for customers to enter their phone number before completing payment. This limitation prevents sellers from collecting essential contact information upfront, which restricts the ability to perform payment recovery or cart abandonment follow-ups effectively. Without this data, it becomes harder to reach out to customers for retargeting or recovering incomplete purchases. Além disso, seria ótimo se a plataforma estivesse disponível em mais idiomas, como português (Brasil), para atender melhor a uma gama maior de usuários. Review collected by and hosted on G2.com.
What I like the most about Paddle is how easy it is to integrate with their checkout system. The setup was quick and straightforward, with great documentation and support along the way. I also really appreciate the ability to receive payments in multiple currencies, which makes it ideal for selling globally. Their team is knowledgeable and always ready to help — it feels like a truly professional and reliable partnership Review collected by and hosted on G2.com.
One thing that could be improved is that the website is only available in English — having support for other languages would make the platform more accessible.
Also, it would be great if Paddle supported local payment methods like Pix, which is very popular in Brazil. Review collected by and hosted on G2.com.
What I like most about Paddle is the peace of mind it gives me. The platform is super easy to use — everything works efficiently and without complications. But above all, the support is amazing — whenever I needed help, I was assisted quickly, with a lot of care and kindness. You can really tell they care about their customers. That makes all the difference in my daily work and gives me confidence to keep using the service. Review collected by and hosted on G2.com.
The only downside for me is that there’s no option to transfer funds directly in Brazilian Real (BRL). It would make things even more convenient, avoiding currency conversion fees and delays. Hopefully, this feature can be added in the future! Review collected by and hosted on G2.com.
Paddle makes it super easy to manage subscriptions and payments globally. I didn’t have to worry about VAT or invoices, it’s all handled automatically. Integration with my app was smooth, and I love how professional the checkout process looks for users. And reactive and helpful Customer Support! Review collected by and hosted on G2.com.
Some features are a bit hidden or not super intuitive. For example, when I split the checkout into two steps (details + payment), the marketing consent checkbox didn’t show up at all, probably because my users’ info was prefilled. That made the recovery discount feature confusing to use. I later realized that using a single-page checkout shows everything properly. It would be great if Paddle gave a warning or guideline about this when setting things up. Review collected by and hosted on G2.com.
Paddle is a Merchant Of Record which means as a small business I don't need to worry about tax compliance. Paddle also offers the necessary tools to integrate a payment system into your app that takes care of the heavy lifting so you don't not to rebuild the wheel. They also offer ProfitWell Metrics fully integrated and free of charge which offers a wealth of data about your subscription business. Review collected by and hosted on G2.com.
Paddle retain is only partially available to Paddle Classic customers. I would have liked that the term optimization and cancellation wizard that tries to save a cancelling customer by using a survey and suggestion different plans or discounts are available on Classic too. Review collected by and hosted on G2.com.
It's all you need if you sell software globally (we sell in almost 200 countries). Paddle just takes so many headaches off you...People that really care, super responsive, problem solving. We've had two other merchant of records in the past (and considered three other solutions), but Paddle just wins by a landslide..Product that is constantly developed. Everything based on experience from ~6,000 merchants. One can tell that they really know this area inside out. The integration we did back in 2021 was very smooth. Review collected by and hosted on G2.com.
Small issues with their Metrics platform/ old Paddle Classic platform that are our idiosyncrasies/ edge cases that Paddle will hopefully fix when we go to their new Paddle Billing. Review collected by and hosted on G2.com.
The UI is clean and intuitive; you can do a lot on the platform, from handling transactions to adding discount codes and coupons.
It's easy to search for customers using the different search options available, and the support team is also very helpful in case you ever need additional help with anything on the platform.
I am a customer support agent and use the platform frequently. They also provide valuable insights on the analytical side for the revenue that is generated. Review collected by and hosted on G2.com.
The only thing that I can come up with at the moment is sometimes it takes over 24 hours for the support team to reach back. Review collected by and hosted on G2.com.
