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Loop Subscriptions Reviews & Product Details

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Loop Subscriptions Overview

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What is Loop Subscriptions?

Loop is an all-in-one subscription management app that helps DTC brands to increase subscription AOV and reduce subscription churn with help of gamification. Our pricing model doesn't charge extra per order fees. All plans are inclusive of customer support and account management.

Loop Subscriptions Details

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Languages Supported

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Product Description

A subscription management app with simplified and flexible customizations, and seamless integration with other Shopify apps. We have the best-in-class cancellation flows and customer retention features, such as adding videos inside portal, exit surveys, alternative actions and more. Merchants report improved customer satisfaction, retention rates, and increased subscriptions after using Loop as their subscriptions app on their store. Our app is regularly updated with new features and improvements. Our pricing is considered reasonable for its extensive features and excellent support with the lowest transaction fees in the Shopify ecosystem.

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Loop Subscriptions

Description

Loop Subscriptions is a platform designed to enhance the management of recurring payments and subscriptions for e-commerce businesses. It offers tools to automate, simplify, and optimize the subscription experience for both merchants and their customers. Key features include customizable subscription models, seamless integration with e-commerce platforms, and personalized customer communication options. Loop Subscriptions aims to improve customer retention and increase recurring revenue for businesses by providing comprehensive analytics and reporting features.

Overview Provided by:

Anubhav Narula

Loop Subscriptions Media

Loop Subscriptions Demo - Customer portal that works like an app

Our customer portal is fully customizable. Loads as fast as an app. Add custom JS or CSS to make your own brand styles

Loop Subscriptions Demo - Gamify subscriptions using Loop Flows

With help of Loop Flows, DTC brands can easily personalize and automate rewards for subscribers through the journey.

Loop Subscriptions Demo - Easily setup DIY bundle builder on Shopify store

Start selling one-time or subscription based bundles on your Shopify store with the help of our bundle builder

Loop Subscriptions Demo - Reduce cancellations with videos inside portal

Create a customized cancellation flow inside the portal with exit survey, video and personalized offer.

Loop Subscriptions Demo - World class support to help you scale

We understand running a subscriptions business is tough. That's why we have a world-class support.

Loop Subscriptions Demo - Inbuilt subscription analytics

No need to install a third-party app to get deep insights into your subscription analytics.

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Gary S.

Small-Business (50 or fewer emp.)

11/22/2023

"Amazing app customer experience and business support."

5/5

What do you like best about Loop Subscriptions?

I love how easy it is for the customer to navigate through the app and make changes to their subscription. I think user experience is super important and my previous app didn't offer a lot of 'no brainer' options for the customer, like being able to process an order straight away, and also being able to adjust their ongoing order easily.

After switching to Loop, it was amazing to see how much customers were changing their subscription around. From my point of view this means that customers always wanted these features, and previously they weren't able to easily make the changes they want. This would lead to either direct churn, or at the least lower LTV as they decided the subscription wasn't for them.

Loop is also aggressively implementing new features on their app, so I can tell that they want to build an even better ecosystem for their customers which will lead to an even better customer experience. Review collected by and hosted on G2.com.

What do you dislike about Loop Subscriptions?

The only minor dislike I have at the moment is how they handle prepaid (gift) subscriptions. However, their team helped me implement the best version of a prepaid gift that they can do right now which uses shopify's order scheduling to implement the orders.

They are currently working on their own module for prepaid (gift) subscriptions which is apparently set to be released Q1 2024.. so by the time you're ready to join Loop it may already be a feature. Review collected by and hosted on G2.com.

Jelly J.

Small-Business (50 or fewer emp.)

10/24/2023

"It's a game-changer!!"

5/5

What do you like best about Loop Subscriptions?

Loop Subscriptions has been a game-changer for us. The seamless integration and user-friendly interface make it a breeze to set up and manage subscription services for our customers. It offers a wide range of customization options, that incredibly helped us reduce churn rates and improve our retention. Their analytics are also invaluable! helping us make data-driven decisions.

Most importantly, customer support is also top-notch, always ready to assist. Review collected by and hosted on G2.com.

What do you dislike about Loop Subscriptions?

none so far, excited to see more additional features we can take advantage to boost our conversion and retention! Review collected by and hosted on G2.com.

What problems is Loop Subscriptions solving and how is that benefiting you?

1. Improving Customer Retention: The app offers a variety of tools that has led to higher customer retention rates.

2. Insightful Analytics: The detailed analytics and reporting features help us gain a deeper understanding of our subscribers' behavior and preferences. This data-driven approach has enabled us to make informed decisions to enhance our subscription services.

3. Reducing Churn: With its dunning management and recovery tools, Loop minimizes involuntary churn, resulting in better revenue retention for our business. Review collected by and hosted on G2.com.

Sahil B.

Small-Business (50 or fewer emp.)

11/3/2023

"One of the best subscriptions app out there"

5/5

What do you like best about Loop Subscriptions?

We are a shopify development consultancy and have used various payment subscription apps. Loops stands out the best with its ease of use and implementation. Weather its API integration or the numerous options of customizations, all are easy to plugin. All our clients love this app. Also their customer support is top notch and has response time of less than 4 hours. Review collected by and hosted on G2.com.

What do you dislike about Loop Subscriptions?

Although there are numerouse features to offer on the web interface, the API is still evolving and I think it will be at par with all the web features in no time. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/25/2023

"Moving to Loop Subscriptions Is One of the Best Decisions We've Made"

5/5

What do you like best about Loop Subscriptions?

The team at Loop Subscriptions have built an awesome platform that has improved our Customers UX and simplified how to manage subscriptions. Our customers have been so happy with it! They helped us with two massive migrations from ReCharge and then again from Checkout Champ. Onboarding both times was incredibly easy. In addition, their integrations with our Support platform, Gorgias, has improved our internal processes so we can increase effeciency and decrease our response time. Lastly, the Loop team has come along side of us to help improve our cancellation flows and decrease churn. Their team is unmatched in their willingness to help us with our business goals and we are so grateful for it! Review collected by and hosted on G2.com.

What do you dislike about Loop Subscriptions?

Nothing to note so far! Every piece of feedback we have ever given has been taken with such care and a quick turn around. Review collected by and hosted on G2.com.

Harsh S.

Small-Business (50 or fewer emp.)

12/15/2023

"Good experience"

4.5/5

What do you like best about Loop Subscriptions?

What stands out for me about Loop Subscriptions is its simplicity in integration and usage, making our subscription management a smooth process. There's a wide array of customization features that have been key in maintaining user satisfaction and minimising drop-offs.

Their customer support team deserves special mention too – always there to support us. Review collected by and hosted on G2.com.

What do you dislike about Loop Subscriptions?

Expensive for a starter brand. They should revert to their old plans of $49 for early stage brands Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/14/2023

"loop Subscriptions is a great app."

5/5

What do you like best about Loop Subscriptions?

It's super easy to integrate and use, making setting up and handling our customer subscriptions straightforward.. It's got loads of customization options which have been great for cutting down on customer drop-offs and keeping our users happy. Plus, the analytics are a big win – they really help us make smart choices based on the data.

Their customer support is the best – they're always there when we need them. Review collected by and hosted on G2.com.

What do you dislike about Loop Subscriptions?

APIs are not available for everything. They are still working on that. Review collected by and hosted on G2.com.

What problems is Loop Subscriptions solving and how is that benefiting you?

1. Improved Retention: We have seen higher customer retention rates after adding the app

2. Great Analytics: Reporting features are detailed. You can also export reports unlike other apps. Has given us a deep understanding of our subscribers' behaviour and preferences.

This has helped us to make informed decisions to enhance our subscription services and grow our business

3.Churn has dropped: They solve for both active and passive churn through their dunning. Review collected by and hosted on G2.com.

James C.

Small-Business (50 or fewer emp.)

11/1/2023

"Fantastic Subscription Platform"

5/5

What do you like best about Loop Subscriptions?

The team behind loop are second to none. The level of support they have offered our clients has been outstanding. In particular, their white glove onbording service to support migrations from other subscription platforms.

The team are response and are very hands on with their support. Review collected by and hosted on G2.com.

What do you dislike about Loop Subscriptions?

None. They are the best alternative to the other big Shopify subscription companies. Review collected by and hosted on G2.com.

Carl W.

Advisor

Small-Business (50 or fewer emp.)

10/25/2023

"Switched From Recharge, Best Decision Ever"

5/5

What do you like best about Loop Subscriptions?

They handled the entire migration process from Recharge to Loop and got us up and running quickly. Their admin tools are infinitely easier to use than Recharge. It looks and functions incredibly well and their customer support and proactive approach to customer success is really appreciated. Review collected by and hosted on G2.com.

What do you dislike about Loop Subscriptions?

Wish it was a little cheaper, but still less expensive (and better value) than Recharge. Review collected by and hosted on G2.com.

Christy R.

Small-Business (50 or fewer emp.)

10/23/2023

"Amazing app!"

5/5

What do you like best about Loop Subscriptions?

The team at Loop subscriptions has been fabulous to work with! The customer support is top notch. Loop subscriptions is extremely user friendly and has a number of features that has helped us retain customers and optimize our subscriptions. Review collected by and hosted on G2.com.

What do you dislike about Loop Subscriptions?

We'd love to see even more customizations for the backend client portal! Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/23/2023

"The Loopwork team have great customer support and they are always available to provide us updates."

5/5

What do you like best about Loop Subscriptions?

The part that they are always available to answer our questions and the ease of using the Looopwork application to implement for our website. Always having the ability to improve their platform and constantly adding updates based on feedback is a huge factor. Loopwork are a great team in getting things done and helping us implement our plans Review collected by and hosted on G2.com.