
Kris P.
"Could this be puurfect for our needs? Absolutely!"
What do you like best about Zendesk QA?
What I found most beneficial about Klaus is ease of getting it setup, connected to our ticketing system (Zendesk), and our users in the system. Our team also found it very easy to begin creating scorecards and starting ticket reviews. Once we were in and going (with minimal help needed from their team, although they were great when needed), I found it very easy to evaluate opportunities for team member coaching and reporting across teams and our entire Support organization.
If you toss in the AI auto-scoring and their regular usage of punny comments- it's an amazing all around solution for these reviews! Review collected by and hosted on G2.com.
What do you dislike about Zendesk QA?
I'm not sure I would readily identify something that I really dislike...I had a touch of trouble understanding the dashboard an grasping the logic of how it was built, but that was more of me simply learning the product versus something I don't like. Review collected by and hosted on G2.com.
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