Introducing G2.ai, the future of software buying.Try now
Verint Speech and Text Analytics
Save to My Lists
Claimed
Claimed

Top Rated Verint Speech and Text Analytics Alternatives

NiCE CXone Mpower
(1,718)
4.3 out of 5

Verint Speech and Text Analytics Reviews & Product Details - Page 6

Verint Speech and Text Analytics Overview

What is Verint Speech and Text Analytics?

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

This product is included in:
Verint Speech and Text Analytics Details
Show LessShow More
Product Description
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Seller
Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.

Overview Provided by:
Peer Review Programs at Verint

Verint Speech and Text Analytics Media

Product Avatar Image

Have you used Verint Speech and Text Analytics before?

Answer a few questions to help the Verint Speech and Text Analytics community

72 Verint Speech and Text Analytics Reviews

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
72 Verint Speech and Text Analytics Reviews
4.4 out of 5
72 Verint Speech and Text Analytics Reviews
4.4 out of 5

Verint Speech and Text Analytics Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
BL
Executive Director, Call Quality & Analytics
Enterprise (> 1000 emp.)
"Verint Speech rocks"
What do you like best about Verint Speech and Text Analytics?

Categorization, like to compare categories with meta data and post call survey data. Sentiment categories are very helpful and health care benefit model is strong. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Really worry about quality of transcription. Looking forward to seeing Da Vinci AI transcription to improve overall qualiity. We've struggled with effectively using phonetic boosting. Review collected by and hosted on G2.com.

Frereyca Maria Marla L.
FL
Quality Assurance Specialist
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Very easy and friendly app to use for associates who are working in BPO industry"
What do you like best about Verint Speech and Text Analytics?

I like best is that the easy links that has different functions Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

I dislike is when the app is down and it cannot be used. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Enterprise (> 1000 emp.)
"Speech Analytics is very user friendly"
What do you like best about Verint Speech and Text Analytics?

Speech is great because it allows you to easily create categories for your business processes. It is a very user friendly tool that can be used by almost anyone. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

I would like the creation of sentiment categories to be a little easier. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
AO
Mid-Market (51-1000 emp.)
"I would say, nothing beats IEX."
What do you like best about Verint Speech and Text Analytics?

What I like best I think is to create an IDP. It's user friendly and easy to access once you upload the data needed to export an IDP. Also in terms of shift bidding, I would say it a thumbs up for me. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Wht I dislike is that most of the features needs manual. It really requires a lot of effort to finish the task specially and us scheduler during that time, we need more automation features to lessen the workload. Review collected by and hosted on G2.com.

Robin S.
RS
Sr Manager/ Sr Specialist- Data Science and AI
Enterprise (> 1000 emp.)
"It is easy and convenient"
What do you like best about Verint Speech and Text Analytics?

It is one of the best tool available for text analytics Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Transcription accuracy and slowness, it's not that slow however sometimes it takes time to process huge data Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Mid-Market (51-1000 emp.)
"Speech Analytics uncovers key CX insights for our business"
What do you like best about Verint Speech and Text Analytics?

Ability to design and test myriad category combinations to quickly pinpoint a body of insights Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

A bit outdated interface, inability to size pick windows Review collected by and hosted on G2.com.

KW
SUpervisor
Mid-Market (51-1000 emp.)
"Easy user interface"
What do you like best about Verint Speech and Text Analytics?

What I like best is that it is very simple. Easy to learn and teach someone how to use. Searching for what you need is very easy and accessible. Gives you lots of options to search what you are look for by date and time. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Only dislike is hat the system tends to go down a lot which can delay your work that you need to do. Review collected by and hosted on G2.com.

Malcolm S.
MS
Malcolm
Enterprise (> 1000 emp.)
"My experience with verint has been good and bad at times."
What do you like best about Verint Speech and Text Analytics?

Vernit is great when it works. It gives us the ability to search for recorded calls and QA them for our representatives. Its also provides day by day interactions of each call made on our system. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

My dislikes for verint are when it mysteriously stops working for no reason. There have been many times when the website for it goes down. When this happens we loose the calls that were recorded prior to it going down. This can be an issue when you looking for a specific call. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise (> 1000 emp.)
"Verint"
What do you like best about Verint Speech and Text Analytics?

It can transcribe an interaction to make it easier to understand the interaction as close to real time as possible. This saved us time in man hours of repeatedly reviewing the same interaction to ensure the information provided was accurate or inaccurate to ensure we were coaching appropriately. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Verint systems I have found out due go down from time to time due to updates more than needed for my business, sometimes when searching for interactions I do have to submit more parameters than I would expect to locate the particular interaction when attempting to use the search feature. Review collected by and hosted on G2.com.

Verified User in Writing and Editing
IW
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Verint Speech Analytics can process up to 100 percent of calls — a benefit for compliance scenarios"
What do you like best about Verint Speech and Text Analytics?

Helps optimize customer engagement and omnichannel service strategies across assisted and self-service channels by revealing process-related opportunities, points of failure, and technology barriers. Helps reveal occurrences of non-compliance and fraud across 100 percent of phone interactions. Provides insights for improving agent performance, call handling efficiency, and accountability. Helps accelerate speed to insights and return on investment with a solution designed to facilitate ease of operation and expansion Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

. Sampling theory is your friend

The power of sampling theory means you can get

statistically robust intelligence from a much smaller

sample than you might think. A properly random sample

of 400 calls gives a 95% confidence level irrespective of

the size of the population, meaning you actually don’t

have to listen to that many calls: one of the weaknesses

in the automated analytics sales spiel.

Accuracy rates

Quoted accuracy rates again aren’t always what they

seem – 90% accuracy doesn’t mean that a solution is

90% accurate in spotting a word or phrase or that 9 times

out of 10 it will spot that word. What it means is that if

you build up your categories carefully and accurately then

90% of the calls returned in that sample will be

representative of what you were looking for. Ironically

though, the more accurate the initial transcription/

detection process that the solution uses, the easier it is to

build those categories, so accuracy is still important and

to be fair is getting better. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

9 months

Perceived Cost

$$$$$
Verint Speech and...