Beth L.
"Verint Speech rocks"
What do you like best about Verint Speech and Text Analytics?
Categorization, like to compare categories with meta data and post call survey data. Sentiment categories are very helpful and health care benefit model is strong. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Really worry about quality of transcription. Looking forward to seeing Da Vinci AI transcription to improve overall qualiity. We've struggled with effectively using phonetic boosting. Review collected by and hosted on G2.com.
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The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.
G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review.