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Verint Speech and Text Analytics
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Verint Speech and Text Analytics
72 Verint Speech and Text Analytics Reviews
4.4 out of 5
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BG
Bernie G.
Business Project Senior Specialist - Verint Analytics
Enterprise(> 1000 emp.)
What do you like best about Verint Speech and Text Analytics?
Call transcription and data mining for all calls instead of manual auditing Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Transcription is challenging with demographic verbiage like Pittsburgh Eze.. Review collected by and hosted on G2.com.
AM
Alexander M.
Data Analyst
Enterprise(> 1000 emp.)
What do you like best about Verint Speech and Text Analytics?
Verint speech offers category building and resilient analytics. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Having to boost the product monthly but we are doing davinci next year Review collected by and hosted on G2.com.
RR
Rovin R.
Enterprise(> 1000 emp.)
What do you like best about Verint Speech and Text Analytics?
innovative and east to use. understanding why customers call Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
speech needs to be the same across all capabilities Review collected by and hosted on G2.com.
ML
Mattias L.
Manager, IT Telecom
Small-Business(50 or fewer emp.)
Rating Updated ()
Original
What do you like best about Verint Speech and Text Analytics?
Using Verint speech analytics has allowed us to mine the call recordings for previously unknown patterns. While using configured keywords and categories to look for anticipated patterns, the speech engine will also highlight anomalies and on a single pane of glass display information that can be used for a deeper dive. This has allowed us to not only fine tune our operations, but also increase our CX and NPS scores. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Speech analytics is an inherently difficult field and accuracy is paramount. Sometimes the speech transcription is not as accurate as desired which may cause the analytics portion to not work as well. As long as this is understood and factored in, mitigating steps can be taken. Review collected by and hosted on G2.com.
TA
Theresa A.
Enterprise(> 1000 emp.)
UA
Verified User in Airlines/Aviation
Small-Business(50 or fewer emp.)
What do you like best about Verint Speech and Text Analytics?
speed of accessing interaction data without having to jump through hoops. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
the accuracy of the transcriptions, time it takes for the interactions to be transcribed Review collected by and hosted on G2.com.
SC
Stephanie C.
Business Project Manager
Mid-Market(51-1000 emp.)
Rating Updated ()
Original
What do you like best about Verint Speech and Text Analytics?
I love how easy SA is to use! The UI is easy and to navigate. The transcription accuracy was good and is now even better in the cloud with DaVinci. We use SA to find our call drivers and customer experience concerns quickly. We use our category information daily and reports daily and weekly. Adding other AORs to the SA implementation is easy and able to do without vendor assistance. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Transcription isn't always perfect, but it also not expected to be. I would like a history of last updated in the category designer as oppossed to just the last update. Review collected by and hosted on G2.com.
CC
Verified User in Consumer Services
Mid-Market(51-1000 emp.)
What do you like best about Verint Speech and Text Analytics?
A useful tool in order to save time when you are doing data analysis. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Nothing. I like it too much and also use a lot of AI. Review collected by and hosted on G2.com.
CI
Verified User in Insurance
Enterprise(> 1000 emp.)
What do you like best about Verint Speech and Text Analytics?
Our company has used several speech products which have only produced poor transcription and idenfications of call types built out in categories. Now that we have Verint, we have been able to identify calls that have a use in training associates, finding critical situations that need attention faster, have another tool to understand the voice of our customer and produces solid results in building out our desired categories. As a quality and training manager, I am able to use speech to identify calls needed for review in customer service models that don't operate on the standard queue delivery of call type. Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
It would be nice if you could evaluate a call from speech verses having to flag it and go to an inbox or folder to evaluate through the interactions tab. It would also be nice to be able to create groups that shared a speech saved search rather than making it public to everyone in the organization. Review collected by and hosted on G2.com.
UF
Verified User in Financial Services
Enterprise(> 1000 emp.)
What do you like best about Verint Speech and Text Analytics?
Felxibility and able to build custome requirements and add tools that will work for your business Review collected by and hosted on G2.com.
What do you dislike about Verint Speech and Text Analytics?
Not clear what tools will work with current architecture and infrastructure Review collected by and hosted on G2.com.
Verint Speech and Text Analytics Categories on G2
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