Top 10 Verint Speech and Text Analytics Alternatives & Competitors

Top 10 Alternatives to Verint Speech and Text Analytics Recently Reviewed By G2 Community

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#1

CallMiner Eureka
By CallMiner
(217)4.5 out of 5
CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
• Conversation Intelligence
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Reviewers say compared to Verint Speech and Text Analytics, CallMiner Eureka is:
Slower to reach roi
Better at support
Easier to do business with
See all CallMiner Eureka reviews
#2

NiCE CXone Mpower
By NiCE
(1,718)4.3 out of 5
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
Reviewers say compared to Verint Speech and Text Analytics, NiCE CXone Mpower is:
Slower to reach roi
Better at meeting requirements
Easier to admin
See all NiCE CXone Mpower reviews
#3

Genesys Cloud CX
By Genesys
(1,432)4.4 out of 5
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
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Reviewers say compared to Verint Speech and Text Analytics, Genesys Cloud CX is:
Slower to reach roi
Easier to admin
More usable
See all Genesys Cloud CX reviews
#4

Calabrio ONE
By Calabrio
(326)4.5 out of 5
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
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Reviewers say compared to Verint Speech and Text Analytics, Calabrio ONE is:
Slower to reach roi
Better at support
Easier to admin
See all Calabrio ONE reviews
#5

Observe.AI
By Observe.AI
(227)4.6 out of 5
Observe.AI is the Conversation Intelligence Platform for Contact Centers that uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention and better compliance.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
• Conversation Intelligence
Get a quote
Reviewers say compared to Verint Speech and Text Analytics, Observe.AI is:
Slower to reach roi
Easier to admin
Better at support
See all Observe.AI reviews
#6

Talkdesk
By Talkdesk
(2,429)4.4 out of 5
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
Get a quote
Reviewers say compared to Verint Speech and Text Analytics, Talkdesk is:
Slower to reach roi
Easier to admin
Better at support
See all Talkdesk reviews
#7

CallTrackingMetrics
By CallTrackingMetrics
(700)4.5 out of 5
CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
• Conversation Intelligence
Get a quote
Reviewers say compared to Verint Speech and Text Analytics, CallTrackingMetrics is:
Better at support
Easier to admin
Better at meeting requirements
See all CallTrackingMetrics reviews
#8

Convin.ai
By Convin
(550)4.7 out of 5
Convin is an AI-backed Full-Stack Conversations QA platform for contact centers.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
• Conversation Intelligence
Reviewers say compared to Verint Speech and Text Analytics, Convin.ai is:
Better at support
Easier to admin
Easier to set up
See all Convin.ai reviews
#9

Five9 Intelligent Cloud Contact Center Platform
By Five9
(529)4.1 out of 5
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
Get a quote
Reviewers say compared to Verint Speech and Text Analytics, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
Easier to admin
Better at support
See all Five9 Intelligent Cloud Contact Center Platform reviews
#10

CloudTalk
By CloudTalk
(1,383)4.4 out of 5
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
Categories in common with Verint Speech and Text Analytics:
• Speech Analytics
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Reviewers say compared to Verint Speech and Text Analytics, CloudTalk is:
Slower to reach roi
Easier to admin
Easier to set up
See all CloudTalk reviews

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This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

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