Introducing G2.ai, the future of software buying.Try now
- Home
- ...
- Speech Analytics Software
- CallMiner Eureka
- Verint Speech and Text Analytics
- CallMiner Eureka-vs-Verint Speech and Text Analytics
Compare CallMiner Eureka and Verint Speech and Text Analytics 
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Enterprise (67.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(217)4.5 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaVerint Speech and Text Analytics
Star Rating
(72)4.4 out of 5
Market Segments
Enterprise (67.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in its Quality of Support, scoring 9.0 compared to Verint's 8.3. Reviewers mention that the responsiveness and expertise of the support team significantly enhance their experience.
- Reviewers mention that Verint Speech and Text Analytics shines in Call Recording, achieving a high score of 9.7, while CallMiner's score is 8.7. Users say that the clarity and reliability of recordings are crucial for compliance and training purposes.
- G2 users highlight CallMiner's superior Product Direction with a score of 9.6, indicating a strong commitment to innovation and user feedback, whereas Verint's score of 7.5 suggests room for improvement in this area.
- Users on G2 report that CallMiner's AI Text Summarization feature is rated at 8.2, which is higher than Verint's 7.8. Reviewers mention that this feature helps streamline information processing, making it easier to extract key insights from conversations.
- Reviewers mention that Verint's Customer Scoring feature is highly rated at 9.0, which is beneficial for performance tracking, while CallMiner's score of 8.8 is also strong but slightly lower. Users say that effective scoring helps in identifying top-performing agents.
- Users report that CallMiner's Ease of Setup is rated at 7.6, which is lower than Verint's 8.2. Reviewers mention that a smoother setup process in Verint allows for quicker deployment and less downtime for teams.
Featured Products
Sponsored
Leaptree Optimize
(11)
Text Analysis
Visit Website
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableVerint Speech and Text Analytics
No pricing availableFree Trial
CallMiner Eureka
No trial information availableVerint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.7
169
8.4
26
Ease of Use
8.4
170
8.5
48
Ease of Setup
7.6
103
8.2
33
Ease of Admin
8.1
106
8.0
9
Quality of Support
9.1
165
8.1
26
Has the product been a good partner in doing business?
9.3
112
8.5
8
Product Direction (% positive)
9.7
169
7.8
26
Features by Category
Call Analytics
8.7
61
|
Verified
9.7
5
8.0
54
|
Verified
Not enough data
8.9
64
|
Verified
8.7
5
8.2
47
|
Verified
Not enough data
Agent Performance Management
8.8
57
|
Verified
9.0
5
8.2
64
|
Verified
Not enough data
7.9
55
|
Verified
8.7
5
Generative AI
8.4
16
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.8
86
Not enough data
8.5
81
Not enough data
8.1
88
Not enough data
Engagement
8.6
87
Not enough data
8.1
88
Not enough data
8.4
82
Not enough data
Performance
7.9
70
Not enough data
8.8
86
Not enough data
Generative AI
7.7
27
Not enough data
7.6
26
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.0
29
7.8
6
Categories
Categories
Shared Categories
CallMiner Eureka and Verint Speech and Text Analytics are categorized as Speech Analytics and Conversation Intelligence
Unique Categories
CallMiner Eureka is categorized as Contact Center Quality Assurance
Verint Speech and Text Analytics is categorized as Text Analysis
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.0%
Insurance
7.2%
Telecommunications
6.3%
Hospital & Health Care
5.3%
Consumer Services
4.8%
Other
52.4%
Insurance
16.2%
Consumer Services
10.3%
Banking
10.3%
Telecommunications
8.8%
Financial Services
8.8%
Other
45.6%
Most Helpful Reviews
CallMiner Eureka
Most Helpful Favorable Review
Verified User in Financial Services
The platform can be configured to do anything you need it to do. The platform's reliability also let's you spend time getting results, not trying to figure out why something didn't work.
Most Helpful Critical Review
Gianna P.
Verified User in Accounting
Can be overwhelming at first, someone has to teach you how to use the programe
Verint Speech and Text Analytics
Most Helpful Favorable Review
Verified User in Insurance
Utilizing speech analytics has helped us drill into key categories for our customers. It allows us to perform case studies that help us partner up the results of our findings through quality monitoring and assist our business partners in resolving issues.
Most Helpful Critical Review
Verified User in Consumer Services
The only downside that I can think of, would be the cost.
Verified User in Financial Services
The platform can be configured to do anything you need it to do. The platform's reliability also let's you spend time getting results, not trying to figure out why something didn't work.
Verified User in Insurance
Utilizing speech analytics has helped us drill into key categories for our customers. It allows us to perform case studies that help us partner up the results of our findings through quality monitoring and assist our business partners in resolving issues.
Gianna P.
Verified User in Accounting
Can be overwhelming at first, someone has to teach you how to use the programe
Verified User in Consumer Services
The only downside that I can think of, would be the cost.
Alternatives
Discussions
How do I combine two components in one components?
1 comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Verint Speech and Text Analytics has no discussions with answers
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
