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Call & Contact Center Software
Speech Analytics Software
Verint Speech and Text Analytics
Verint Speech and Text Analytics Reviews

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Chattermill

(191)

4.5 out of 5

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Chattermill

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4.5 out of 5

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Verint Speech and Text Analytics Reviews & Product Details - Page 8

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Verint Speech and Text Analytics Product Details

Claimed

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Seller

Verint

Discussions

Verint Speech and Text Analytics Community

Product Description

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Overview by

Adrienn Tordai (Peer Review Programs at Verint)

This product is included in:

Product suites combine a vendor's products, offering more features, prebuilt integrations, and streamlined vendor management.

Verint Open CCaaS Platform

Verint Speech and Text Analytics Media

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72 Verint Speech and Text Analytics Reviews

4.4 out of 5

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72 Verint Speech and Text Analytics Reviews

4.4 out of 5

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72 Verint Speech and Text Analytics Reviews

4.4 out of 5

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Verint Speech and Text Analytics Pros and Cons

How are these determined?

Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

Pros

Ease of Use

Accuracy

Call Recording

Transcription Accuracy

Data Management

Cons

Accuracy Issues

Inaccuracy

Missing Features

Accent Recognition

Time-Consuming

G2 reviews are authentic and verified.

Here's how.

We strive to keep our reviews authentic.

G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.

Verified User in Retail

This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.

Enterprise (> 1000 emp.)

4/28/2019

"Very good experience"

5/5

What do you like best about Verint Speech and Text Analytics?

good customer service and efficient and able to analyse calls all at once for good work rate Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

nothingnithfjskskskkskskksskskskskkskkklal Review collected by and hosted on G2.com.

What problems is Verint Speech and Text Analytics solving and how is that benefiting you?

analyse all my calls Review collected by and hosted on G2.com.

Validated through LinkedIn

This reviewer was offered a nominal gift card as thank you for completing this review.

Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

Verified User in Hospital & Health Care

This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture.

Enterprise (> 1000 emp.)

1/28/2019

"A must for any call center"

5/5

What do you like best about Verint Speech and Text Analytics?

Program is user friendly, reliable, and accurate Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Some of the newer Verint trainers need to be more knowledgeable before training corporations. Review collected by and hosted on G2.com.

What problems is Verint Speech and Text Analytics solving and how is that benefiting you?

Identifying trends in real time Review collected by and hosted on G2.com.

Validated through LinkedIn

This reviewer was offered a nominal gift card as thank you for completing this review.

Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

9 months

Perceived Cost

$$$$$

View More Pricing Information

Verint Speech and Text Analytics Comparisons

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Verint Speech and...

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