Introducing G2.ai, the future of software buying.Try now
Verint Speech and Text Analytics
Editedit
Verint Speech and Text Analytics
Save to My Lists
Claimed
Claimed
This profile has been claimed by Verint Speech and Text Analytics, but it has limited features.
Do you work at Verint Speech and Text Analytics? Upgrade your plan to update branding and connect with profile visitors!

Top Rated Verint Speech and Text Analytics Alternatives

Keatext
(4)
5.0 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
NiCE CXone Mpower
(1,718)
4.3 out of 5
See all Verint Speech and Text Analytics Alternatives

Verint Speech and Text Analytics Reviews & Product Details - Page 7

Editadmin

Verint Speech and Text Analytics Overview

Editedit
What is Verint Speech and Text Analytics?

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

This product is included in:
Product Avatar Image
Verint Open CCaaS Platform

469 reviews

Verint Speech and Text Analytics Details
Discussions
Verint Speech and Text Analytics Community
Show LessShow More
Product Description
Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
Seller
Verint
Description

Verint is a global leader in actionable intelligence solutions, specializing in customer engagement, security, and fraud prevention. The company offers a comprehensive suite of software and services that help organizations enhance customer experiences, optimize operations, and improve security. Verint's solutions leverage advanced analytics, AI, and machine learning to provide insights that drive informed decision-making. With a focus on enabling businesses to gain a competitive edge, Verint serves various industries, including telecommunications, finance, government, and retail. For more information, visit their website at https://www.verint.com/.

Overview Provided by:
Adrienn Tordai
Peer Review Programs at Verint

Verint Speech and Text Analytics Media

Product Avatar Image

Have you used Verint Speech and Text Analytics before?

Answer a few questions to help the Verint Speech and Text Analytics community

Yes
Yes

72 Verint Speech and Text Analytics Reviews

4.4 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
72 Verint Speech and Text Analytics Reviews
4.4 out of 5
  • Sort By:
    G2 Sort
72 Verint Speech and Text Analytics Reviews
4.4 out of 5
  • Sort By:
    G2 Sort

Verint Speech and Text Analytics Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Here's how.
Kyra M.
KM
Customer
Enterprise (> 1000 emp.)
"The honest Opinion of an Analytics Company"
What do you like best about Verint Speech and Text Analytics?

Verint Speech Analytics is a great company all around yes it has its own pros and cons however what company know throughout does not. Ive known people who work for them and they say the work environment is great. Follow directors whom work in the company they say the work and life balance could be better and that some customers do wish the progress time was faster however those who stick i tout do have compelling happy reviews after. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

The compelling competition of balancing work and personal life. Review collected by and hosted on G2.com.

Verified User in Consumer Services
CC
Mid-Market (51-1000 emp.)
"I never knew it would be this easy."
What do you like best about Verint Speech and Text Analytics?

I like the boost and increased productivity we have gotten in our business since using this service. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

We are a small company ant not very tech savvy, so getting started was a bit rough. But I have to say customer and tech support we’ve received has been top notch, don’t think I could ask for better. Review collected by and hosted on G2.com.

Dani T.
DT
CSR
Mid-Market (51-1000 emp.)
"Not too bad"
What do you like best about Verint Speech and Text Analytics?

Verint speech analytics really cared about what i wanted. They listened and understood, did research and provided me with the facts i needed to improve. i enjoyed their service. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

I dont really dislike anything about them. They were very helpful and catered to my needs. I would def reccomened. Review collected by and hosted on G2.com.

Amanda S.
AS
Customer Service Agent
Enterprise (> 1000 emp.)
"My experience has been very rewarding and satisfying! "
What do you like best about Verint Speech and Text Analytics?

What I like best is their accountability of each individual and making sure that we are up to speed on our calls and making sure we take care of our customers. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

There is nothing that I do not like. I have not found anything yet. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Enterprise (> 1000 emp.)
"Verint speech analytics review"
What do you like best about Verint Speech and Text Analytics?

It makes my time spent at the office fly as it is so easy to use it. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

I have no complaints about Verint speech analytics product. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Mid-Market (51-1000 emp.)
"Overall good program"
What do you like best about Verint Speech and Text Analytics?

I would get reports from my supervisor from veriabge I would use most common in conversations Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

It didn't always seem as accurate as it was presented. Certain words it understood differently. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Mid-Market (51-1000 emp.)
"Verint Speech Analytics Review"
What do you like best about Verint Speech and Text Analytics?

Speech analytics are crucial to the fast moving pace of technology in the 21st century. Through analyzing speech, Verint can provide valuable information to it’s clients. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

The only downside that I can think of, would be the cost. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise (> 1000 emp.)
"I was a car in a call center for wireless customers."
What do you like best about Verint Speech and Text Analytics?

It allows csr's to address customer issues based on trends in customer conversation with analysis of their phone calls. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

You will have to adjust to new methods as trends change in customer's conversations. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Enterprise (> 1000 emp.)
"Review "
What do you like best about Verint Speech and Text Analytics?

It helps me to understand what people are saying Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

Sometime it is in transcribe the words Correctly Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Super enriching!"
What do you like best about Verint Speech and Text Analytics?

The great number of resources and material we can find. Review collected by and hosted on G2.com.

What do you dislike about Verint Speech and Text Analytics?

I can't find a substantial aspect to mention. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

7 months

Return on Investment

9 months

Perceived Cost

$$$$$
View More Pricing Information
Categories on G2
Conversation Intelligence
Speech Analytics
Text Analysis
Explore More
Best app for managing accounts receivable
Best webinar software for small businesses
What mobile app is best for business spend tracking
Best app for managing accounts receivable
Best webinar software for small businesses
What mobile app is best for business spend tracking
Best app for company reputation management
Most recommended sales software for small businesses
Pros and Cons Details

Verint Speech and Text Analytics Comparisons

Compare CallMiner Eureka vs. Verint Speech and Text Analytics
Compare CallMiner Eureka vs. Verint Speech and Text Analytics
Verint Speech and Text AnalyticsVSCallMiner Eureka
Compare NiCE CXone Mpower vs. Verint Speech and Text Analytics
Compare NiCE CXone Mpower vs. Verint Speech and Text Analytics
Verint Speech and Text AnalyticsVSNiCE CXone Mpower
Compare Genesys Cloud CX vs. Verint Speech and Text Analytics
Compare Genesys Cloud CX vs. Verint Speech and Text Analytics
Verint Speech and Text AnalyticsVSGenesys Cloud CX
Compare Verint Speech and Text Analytics ratings to similar products
Verint Speech and...